Server - PT/AM
27 days ago
Phoenix
Job Description JOB SUMMARY The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. QUALIFICATION STANDARDS Education & Experience: • High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: • Flexible and long hours sometimes required., • Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. General Requirements: • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management., • Maintain a friendly and warm demeanor at all times. DUTIES & FUNCTIONS Fundamental Requirements: • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees., • Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position., • Have a thorough knowledge of menus and current specials in applicable outlets., • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner., • Pre-bus all tables removing soiled dishes after each course., • Be familiar with the operation of the P.O.S system., • Perform cashiering functions by closing checks and preparing end of shift paperwork., • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist., • Ensure that tables and side stands are kept stocked, tidy and clean., • Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade)., • Breakdown trays of soiled dishes and linen in the dishroom according to established standards., • Answer the telephone according to standards., • Consistently upsell food, beverage and promotional items to guests., • Be familiar with fire extinguishers, locations and know how to use them., • Receive and deliver food and beverage orders and collect payment., • Ensure overall guest satisfaction.