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Job DescriptionOverview: Softthink Solutions Inc. (STSI), a trusted provider of IT and professional services to federal agencies, is seeking a highly skilled Help Desk Engineer to join our dynamic team. This role involves providing comprehensive help desk support, collaborating with technical teams, and delivering exceptional customer service to ensure operational excellence. If you are motivated, results-driven, and thrive in a collaborative environment, we encourage you to apply. Responsibilities Serve as the first point of contact for end-users, providing technical support and resolving IT-related issues. Troubleshoot and resolve hardware, software, and network-related problems efficiently. Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions. Collaborate with application developers, engineers, and other stakeholders to identify and resolve complex technical issues. Provide training and guidance to end-users on best practices for utilizing IT systems and tools. Ensure all support requests are handled within defined service-level agreements (SLAs). Develop and update technical documentation, FAQs, and user guides. Stay updated on emerging technologies, tools, and methodologies to enhance support services. Qualifications Required: Must have Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related analytical, scientific, or technical discipline (BS/BA highly preferred). Minimum of five (5) years of continuous experience in a Help Desk Support role. Strong ability to work independently and collaboratively with technical teams. Excellent written and oral communication skills. Motivation and results-oriented mindset. Preferred: CompTIA A+ or Google IT Support Professional Certification. ITIL Certification.

Job Description Position Summary This is an ONSITE position located in Arlington, VA. NCC is seeking a Digital Publications Technical Specialist for an upcoming contract (). This role will design, code, and produce interactive educational and informational eBooks in modern digital formats. This role combines technical expertise in development with a creative approach to user experience and accessibility. The ideal candidate will engineer high-quality, standards-compliant digital publications—integrating multimedia, interactivity, and responsive layouts—while collaborating closely with cross-functional teams in an Agile environment. Key Areas of Responsibility • Develop educational and informational publications in digital formats for mobile e-Readers (iPhone, Kindle, Android) and desktop e-Readers, both in reflowable and fixed-layout formats and inclusive of interactive media and activities, while following an Agile development cycle., • Codee-Books with XHTML, JavaScript, CSS, XML, XSLT, WebGL or Three.js, MathML and similar technologies that apply toe-Book products, as well as utilize git for version control., • Participate in meetings with colleagues and stakeholders throughout the entire project lifecycle and provide solutions for best practices for content development so that content and media will translate appropriately for digital and interactive formats., • Analyze source files and transfer into appropriate templates/formats fore-Books., • Collaborate with colleagues and stakeholders to design high-fidelity prototypes as proof of concept, utilizing understanding of current UI trends and following UX best practices to ensure an intuitive experience., • Develop e-Books using EPUB specific knowledge following W3C and ACE by Daisy specifications, ensuring all e-Books pass all validation and 508 compliance requirements, and managing metadata in the package., • Test e-Books on a variety of devices (PC, Apple, Android, Kindle, etc.) and e-Reading applications (Apple Books, Google Play Books, Reasily, Kindle, Overdrive/Libby, etc.)., • Understand and communicate the interdependencies between operational impact and content scope/complexity; document relationships between different content types; and strive for efficiency, reproducibility, and sustainability., • Ability to obtain and maintain a Public Trust government security clearance (Must be able to pass a criminal background and credit check)., • Bachelors Degree or higher, or Associates Degree or relevant program certificate with 5+ years of applicable experience in Computer Science, Management Information Systems, Information Technology, Software Engineering, Web Development, or Graphic Design., • 5+ years of Digital content management experience with practical hands-on experience/understanding of XHTML, JavaScript, CSS, and XML., • 5+ years experience in Adobe Creative Suite (InDesign, Illustrator, Photoshop, XD, Audition, and Acrobat)., • 3+ years experience in coding/development using XHTML, CSS, JavaScript, and XML., • Experience optimizing image, audio, and video files., • Experience in accessibility issues related to e-Books and Section 508 compliance., • Understanding of effective and modem graphic and UI design concepts., • Basic understanding of UX design principles., • Ability to work in a Mac-based environment., • Ability to work independently as well as collaboratively within a small team., • Ability to multi-task and handle several assignments at once., • Excellent, organization, time management, and communication skills (written, oral, presentation, facilitation, and listening)., • Strong understanding of electronic publishing protocols and technology, knowledge of the publishing industry, and general understanding of copyright law., • Firm grasp of responsive e-Book design best practices for cross-device viewing., • Experience automating and optimizing development workflows using modem build tools like Gulp, Grunt, NPM scripts, or Webpack., • Experience in coding/development using XSLT, WebGL, Three.js, and MathML., • Experience with document conversion using Pandoc., • Experience with a version control system such as Git or Bitbucket., • Experience with web stacks, libraries, and frontend frameworks such as React, Angular, or Vue., • Experience with issue and project tracking software such as Jira., • Experience working in an Agile environment., • Experience with Less/Sass CSS., • Experience in Public Speaking. Schedule: Monday-Friday Environmental/Physical Demands: This position is primarily sedentary and performed in an office or remote work environment. The role requires extensive use of computers and digital tools for coding, design, and project management, including prolonged periods of sitting, typing, and viewing a monitor. Occasional lifting of materials up to 20 pounds (e.g., laptops, reference materials) may be required. NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us at . Please reference the position in your email. NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.

Job DescriptionTitle: Broadcast Engineer Location: Washington, DC (On-Site) Travel: Flexibility in working hours, including occasional evenings and weekends, based on project needs. Clearance: Public Trust Job Overview: The Broadcast Studio Engineer is responsible for the setup, operation, maintenance, and troubleshooting of all broadcast and studio equipment. This role ensures that the technical aspects of broadcasts and recordings run smoothly, adhering to the highest quality standards. The engineer collaborates closely with the production team to deliver high-quality audio and video content. Key Responsibilities: • Technical Operations:, • Set up, operate, and monitor broadcast equipment, including cameras, lighting, audio consoles, and video switchers., • Manage live broadcasts, ensuring seamless transitions between video sources, graphics, and audio feeds., • Monitor and adjust audio levels, video signals, and other technical aspects during live and recorded productions., • Equipment Maintenance and Troubleshooting:, • Regularly inspect, maintain, and repair broadcast and studio equipment to ensure optimal performance., • Troubleshoot technical issues quickly and efficiently during live broadcasts or recordings to minimize disruptions., • Maintain an organized inventory of all equipment and gear, ensuring everything is properly stored and readily available., • Graphic Management:, • Oversee and manage graphic systems for monitors and kiosks, ensuring content is displayed correctly and aligns with broadcast requirements., • Regularly update and maintain the graphics on monitors and kiosks to ensure they are current and visually appealing., • Building and Equipment Management:, • Conduct multiple daily studio walkthroughs and rounds to ensure the overall health and functionality of the broadcast studio, identifying and addressing any issues., • Ensure all equipment is properly maintained, functioning correctly, and safely stored., • Collaboration and Support:, • Work closely with producers, audio techs, and other members of the production team to understand and meet the technical requirements of each project., • Provide technical support during walk-thrus and live events, offering solutions and adjustments as needed., • Support the setup of offsite shoots, ensuring all necessary equipment is transported, set up, and functioning correctly., • Network Management:, • Oversee and manage the broadcast studio's network infrastructure, ensuring reliable connections for live streaming and remote operations., • System and Software Management:, • Manage and configure broadcast automation systems, ensuring they are updated and functioning correctly., • Ensure all software used in the broadcast studio is up to date and compatible with current systems., • Training and Documentation:, • Train staff on the proper use of broadcast equipment and studio protocols., • Develop and maintain technical documentation for all equipment and systems within the studio., • Stay updated on the latest broadcast technologies and recommend upgrades or improvements to existing systems., • Reporting and Compliance:, • Prepare and submit weekly and monthly reports on equipment status, broadcast quality, and any technical issues encountered., • Ensure all broadcast operations comply with industry standards and regulatory requirements.Qualifications:, • Experience: Minimum of 3-5 years of experience in a broadcast engineering role, with hands-on experience in live broadcast environments., • Technical Skills: Proficiency with broadcast equipment, IP-based systems, network management, and automation software., • Signal Flow: Knowledgeable in signal flow in a broadcast environment and proficiency in patching audio and video connections., • Other Skills: Strong problem-solving abilities, excellent communication skills, and the ability to work under pressure during live events.Work Environment:, • This role may require working outside regular business hours, including evenings and weekends, depending on the production schedule. At Red Carrot, we empower you to be a leader. We attract and develop talent from all backgrounds because we believe there’s strength in diversity, offering different perspectives and skills. Together, we can solve our client’s biggest challenges. We offer a competitive compensation and benefits package. • Training and Development – Tuition reimbursement and professional trainings for eligible employees., • Healthcare – Top-tier medical, dental, vision, life insurance and long-term disability coverage., • 401(k) Plan – 401(k)-retirement and Roth plan with company matching and no vesting period., • Profit Sharing – Discretionary profit-sharing plan to all eligible employees after one year of employment. Red Carrot is an award-winning, woman-owned small business that is growing rapidly in the federal government space. Our team is fueled by passion, backed by intelligence, and built on expertise. From our inception, we have leveraged industrial engineering principles and data analytics to craft highly efficient solutions for clients’ complex needs. As we have grown, we remain focused on research-centric, data-informed, and audience-oriented, while expanding our range of expert capabilities. Headquartered in Miami, Florida, we have a strong and continually growing presence in Washington, D.C., as well as team members and clients all over the country. We understand the importance of overcoming geographic limitations to provide the best, all-encompassing service to our clients. Red Carrot builds client capacity by implementing Strategic Communications, Customer Experience, Management Consulting, and Human Capital Solutions on behalf of our clients. EO Commitment: We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, ancestry, sex, pregnancy, national origin, age, disability, marital status, familial status, gender identity, transgender status, sexual orientation, actual or perceived status as a victim of domestic violence, dating violence or stalking of any individual or any person associated with such individual, or any other protected status in accordance with all applicable federal, state, and local laws. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment. Powered by JazzHR 2BHAcZhcil

Job Description Technical Support Engineer II – MSP/MSSP Job Description Position Summary: ISI is seeking a skilled and service-oriented Tier 2 Support Engineer to join our growing IT team. This role is ideal for professionals with solid hands-on experience in endpoint management, troubleshooting complex systems issues, and working in environments governed by compliance frameworks such as CMMC and NIST 800-171. As a Tier 2 Support Engineer, you will play a key role in resolving escalated support tickets, maintaining infrastructure stability, while ensuring operational excellence and client satisfaction. Duties/Responsibilities: * Handle escalated support tickets requiring advanced troubleshooting across endpoints, networking, and system configurations * Support Microsoft 365 (Commercial & GCC/GCC High), Azure AD, Addigy, Mac, DNS, and conditional access policy troubleshooting * Mac and Google Workspace experience a must * Monitor and Manage endpoint configuration, monitoring, and support via RMM and MDM tools (e.g., Intune, JAMF, Defender) * Assist with VPN setup, certificate deployment, SSO/MFA enforcement, and security incident triage * Troubleshoot and resolve desktop virtualization, Group Policy, and identity-related issues * Collaborate with Tier 1, Tier 3, and Cybersecurity teams on escalations and root cause analysis * Proactively monitor system health, review alerts, and implement preemptive fixes * Contribute to ticket hygiene through accurate documentation, time tracking, and resolution notes * Update and refine SOPs and technical documentation based on resolved issues and best practices * Participate in user onboarding/offboarding tasks, group and permission changes, and access reviews * Support audit readiness efforts aligned with CMMC/NIST 800-171 compliance standards * Serve as a technical escalation point during support operations and participate in after-hours on-call rotation if needed Qualifications Must have * Must be authorized to work in the US without sponsorship * 4-6 years of experience in IT support or system/network administration roles * Strong working knowledge of Microsoft 365, Azure AD, Intune, Endpoint Manager, DNS, and Windows/Mac/Linux environments * Experience managing tickets and documentation within ticketing platforms (e.g., HaloPSA, ServiceNow) * Proficient with remote support, endpoint diagnostics, and infrastructure alert response * Familiar with scripting basics (PowerShell, Bash) for diagnostics and automation tasks * Excellent communication, organizational, and problem-solving skills Nice to have * Microsoft Certified: Azure Administrator Associate (AZ-104) preferred * Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) * Microsoft 365 Certified: Modern Desktop Administrator (MD-102) or equivalent experience * CompTIA Security+ or Network+ preferred * Experience supporting systems in compliance-heavy environments (CMMC, DFARS, NIST) What We Offer: * Competitive salary range: $85,000 - $95,000 * Comprehensive benefits package, including generous PTO * Flexible hybrid work schedule * Opportunities for career development and technical training * A collaborative culture focused on mission, innovation, and service excellence Equal Opportunity Employer Statement: Industrial Security Integrators, LLC (“IsI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law. Advancement opportunities are available to minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions. Recruitment Policy: IsI Enterprises does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies. Placement fees will not be paid unless IsI has an active agreement in place and the submission is made through the approved channels. Powered by JazzHR zAAtFvReoi

Job Description Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your Resume for this specific posting, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your Resume has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position. For 35 years, Yorktel has been a reliable supplier of VTC and IT solutions to government and private enterprise around the world. Today we are creating a connected workplace experience with advanced collaboration, cloud services, Unified Communications and Collaboration (UCC), AV design-build, and a 24x7 VNOC that manages and monitors rooms and endpoint. Our portfolio also includes consulting, staffing, media production and a 24hr helpdesk that provides advanced monitoring and management with nationwide dispatch and next day service in major cities. Yorktel is a privately-held, minority-owned small business with less than 500 employees, headquartered in Eatontown, New Jersey with offices around the world. If you have what it takes to be part of this rapidly growing company and dynamic, fast-paced industry, we want to hear from you. Yorktel is currently seeking a Sales Account Manager with deep industry expertise to work within our public sector sales organization. The Sales Account Manager will build and foster strategic relationships with senior leaders across government to be at the forefront of their digital transformation. Work jointly with government leaders to merge their mission needs with engineering roadmaps to enable market-making innovations. The successful Sales Account Manager achieves maximum sales profitability, growth, and account penetration within assigned public sector accounts. Through consultative selling, combine an understanding of the government customer’s mission with business acumen to make today’s vision, tangible mission outcomes of tomorrow. Roles and Responsibilities: This job will provide: • An opportunity to drive mission-focused change within the government like never before in new and transformational ways., • A forum to co-create the art of the possible., • Business Strategy- Understand the government customer’s mission, mission strategy and related industry direction to build and manage a long term, sustainable business portfolio., • Digital transformation – Disrupt the mindset of customers and sales teams by bringing innovative ideas that showcase the need for change and Yorktel’s unique value proposition., • Relationship Building - Owns the Relationship – senior level government decision makers and industry partners with trust and integrity., • People Leadership – Mobilize, orchestrate, mentor, and lead the Yorktel team, partners, and customer to help solidify the path to the complex yet exciting digital transformation journey., • Strong understanding of the public sector customer segment, market dynamics, public sector contracts, and requirements., • Must be comfortable managing relationships with executive level contacts., • Excellent ability to successfully interface with clients and handle multiple priorities concurrently., • Dedication and commitment to get the job done., • Able to work in a fast-paced, continuously evolving environment., • Self-motivated and ability to work independently., • Knowledge of sales and marketing concepts., • Successful track record of winning and closing deals in competitive public sector environments, as well as identifying new opportunities., • High capacity to learn and adapt., • Knowledge of and adherence to York Telecom policies and procedures., • Limited weekend and/or night work may be required., • Domestic travel requiring multi-night stays within and at times outside the local work area., • International travel may be required., • Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract., • Current valid U.S. Passport is desirable., • Must be willing to complete background checks and drug tests as required by current or future contracts., • 5+ years of building strategic business partnerships through selling or consulting with Federal Government / Department of Defense customers. Equally considered will be 5+ years of experience driving digital transformation from within the Federal Government., • Account Management. Track record of effective territory/account/solution management: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, pipeline management, large dollar licensing and deal negotiation required., • Executive Presence. Rapidly building new relations to open door to expand Yorltel’s business. Experience and expertise working with senior business decision makers by aligning & reinforcing the value of the solution to the customer’s overall business pain and/or strategic opportunities and decision criteria., • Problem Solver. Ability to solve problems, operate independently and excel in ambiguous environments., • Business Value. Ability to synthesize initiatives across the business incorporating a cross-functional team approach., • Technical Dialog. Coordinating technical sessions making use of whiteboards or other resources to drive solution discussions leveraging published solution architectures for common infrastructure implementations required., • Technical Demonstration. Ability to work with technical teams to demonstrate Yorktel solutions leveraging engineer developed demo environments., • Leadership. Experience with working with large-scaled teams in a cross-functional setting., • Competitive Landscape. Knowledge of enterprise software solutions, cloud and datacenter infrastructure, collaboration software and hardware landscape., • Ability to lift and carry objects up to 50 lbs., • Frequent sitting, standing, and walking, • Limited weekend and/or night work may be required, • Must be able to pass suitability requirements We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.