Printer Technician
13 days ago
Madison Heights
Job Description Job Description – Small & Large Format Printer Technician (NOT remote) Location: Detroit / Novi / Madison Heights Department: Service Reports to: Director of Service Eastern Engineering Supply is seeking a skilled copier technician to join our family-owned company in the Detroit / Novi / Madison Heights, Michigan region. Proudly serving customers for over 50 years, we take pride in our employees and foster a culture where everyone matters. Through our strong company culture and strategic growth, we have expanded significantly in recent years. With over 65 employees across 9 locations in 5 states, we are seeking a candidate to play a key role in our continued success. A WBENC-Certified company, we provide sales, service, and supplies for printing and printing equipment. We offer affordable rental programs for wide format printers and office copiers. We are also known for printing CAD drawings and plans in color. Job Summary: The Printer Technician is responsible for the installation, repair, troubleshooting and maintenance of multifunctional devices (small and large format copiers and printers), including HP, KIP, Canon, OCE, Xerox, Epson and more). This role requires spending most of the day on the road, responding to customer needs by providing expert printer and copier maintenance in assigned service areas. Success in this position depends on building and maintaining strong relationships with clients in the architecture, engineering, construction, government and manufacturing industries. To excel in this role, the technician must have strong technical expertise, problem solving skills, and excellent customer service to ensure minimal downtime and maximum efficiency for our customers. Candidates MUST HAVE 2+ years’ experience working with copier/printer devices, such as HP, KIP, Xerox, Canon, Epson. Duties/Responsibilities: Installation and Setup, Service, and Repair • Install and configure copiers, printers, scanners, ensuring they are operational and meet user requirements., • Perform routine maintenance, repairing or replacing faulty components such as fusers, rollers, and drums., • Diagnose and troubleshoot issues with Xerox and Canon small format printers, including inkjet and laser models., • Update and configure printer software, firmware, and network settings as needed., • Provide technical support and training to users, helping them understand how to operate the equipment effectively., • Educate customers on proper printer usage, maintenance, and troubleshooting techniques., • Document service calls, repairs, and customer interactions accurately., • Maintain an adequate inventory of parts, tools, and supplies for common repairs., • Coordinate with the Service Director to order replacement parts and consumables., • Work closely with the service team and office staff to ensure efficient operations., • Stay updated on the latest HP, KIP, Canon, Xerox and Epson printer models, technologies, and service techniques. Required Skills & Qualifications: • High school diploma or equivalent., • 2+ years of experience in customer service., • 2+ years of experience in printer/copier repair, preferably with Xerox, Canon, and / or Epson LARGE format devices is a MUST (small format experience is preferred, in addition to large)., • Strong knowledge & understanding of copier & printer technology, mechanics, electrical components, and networking., • Proficiency in diagnosing & resolving issues related to print quality, paper feeding, and connectivity., • Basic IT knowledge, including driver installation, network troubleshooting, and software configuration., • Excellent problem-solving and analytical skills., • Excellent customer service and communication skills., • Ability to work independently and manage time efficiently., • Excellent attendance., • Certifications from Xerox, Canon, Epson, HP, KIP or other major printer manufacturers., • Experience with additional brands in small and large format printers is a plus., • Ability to lift and carry up to 55 pounds., • Frequent sitting as daily travel is required., • Frequent standing, bending, and reaching., • Medical, Dental, Vision insurance, • Short-term Disability Insurance, • Long-term Disability Insurance, • Life and AD&D Insurance, • Employee Assistance Program, • 401(k) with Company match, • PTO, • Paid Holidays Equal Opportunity Statement: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Pay Transparency: This position offers a competitive compensation package. A salary range or pay rate can be disclosed upon request or as required under applicable state and federal laws.