General Manager
3 days ago
Bethesda
Job Description Max's Best Ice Cream X Best Buddies This a unique opportunity to be a part of a new and exciting business. Max's Best Ice Cream is your local scoop shop and so much more! We are an upscale, dine-in ice cream shop featuring an inventive menu of artisanal ice cream creations. In addition to traditional scoops of ice cream, our signature offerings include extreme milkshakes, boozy shakes, unforgettable sundaes, reinvented floats and our custom frozen hot chocolate blend. • Our Story: Max's Best Ice Cream is a family operated business. As lifelong residents of Maryland and the local community, Max's Best Ice Cream fulfills a lifelong father-son dream to open an ice cream shop. Max's Best Ice Cream is named after the family's son, Max, who has always wanted to serve "the best ice cream... in the whole entire world." We decided to get started in Bethesda first!, • Our Ice Cream: Our premium, farm-fresh ice cream is sourced from a local creamery, Vanderwende's Farm Creamery, in rural Delaware. Max's Best Ice Cream is the first shop to feature Vanderwende's ice cream in Bethesda, Maryland and the broader Washington, D.C. region., • Our People: Max's Best Ice Cream has partnered with Best Buddies International to employ individuals with intellectual and developmental disabilities through the Best Buddies Jobs program. Who We Are Looking For: • A dynamic, experienced manager that embodies our passion for service, culture, food and fun!, • Generous leader with a passion for fostering talent and mentorship and team culture, • Warm, energetic, infectious personality who is guest focused, • An interest in building relationships with our guests and our team, • Motivated thinker and problem solver who's not above any task - no matter how big or small, • A passion for superior service to create a welcoming environment for everyone, • Driven by smooth, efficient and organized operations that enable all to succeed What You Will Do: • Leadership: Foster a positive and engaging team culture and manage service team, • Management: Oversee and manage all aspects of daily operations, • Staffing: Recruit exceptional staff members and ensure they are properly trained, • Customer Service: Create a memorable customer experience and address any complaints, • Safety: Maintain a safe, secure and healthy environment by adhering to proper standards, • Quality: Ensure consistent, exceptional food quality and manage vendor relationships, • Finances: Manage budgeting and forecasting, profit and loss accounting, payroll processing, • Creativity: Implement special events and activities to increase customer engagement What We Offer: • Partnership: Be Heard and Be Part of Creating a Whole New Experience, • Competitive: Competitive Salary + Bonus Incentive, • Benefits: Health Insurance, • Balance: 2 Weeks Paid Time Off JOB DETAIL TITLE: General Manager LOCATION: Max's Best Ice Cream, 7770 Woodmont Ave, Bethesda MD, 20814 REPORTS TO: Managing Partners, Pastry Chef FLSA: Position Summary: Front-end management directing and overseeing business activities at Max's Best Ice Cream with standardized policies in order to provide efficient, friendly services and profitable operations. Essential Duties and Responsibilities: The essential functions include, but are not limited to the following: • Leads the team by example providing excellent standards of customer service while participating in ongoing refinement of steps of service., • Hires and maintains associate staff according to seasonal needs by recruiting, selecting, orienting, and training employees., • Schedules and assigns stations for employees, provides oversight for shift swaps, communicating with ownership regarding time off and gaps in coverage., • Provides ongoing coaching for the associates to help maintain quality of product in a clean environment served in an expedient manner., • Scoops ice cream and prepares menu items as necessary in accordance with company standards., • Oversees accountability and discipline for associates in accordance with company policy, and when necessary, terminates employees., • Works daily to monitor financial objectives, properly forecasting labor and scheduling appropriately, monitoring daily sales and reaching sales goals, and maintaining food costs through inventory management and care of product., • Ensures daily availability of all menu items and services by communicating with vendors, working together with assistant manager to maintain inventories and adjust pars as needed., • Monitors and maintains branded disposables, communicating with ownership for reorders with long lead times., • Provide ongoing communication with Best Buddies and the coaches, ensuring all buddy employees are supported daily in the best manner possible., • Oversees buddy employees, assisting with time management, performance coaching, and coaching of employees to engage with buddies in a friendly and supportive manner., • Maintains a safe and clean environment for customers and employees, leading team to complete assigned tasks as necessary and overseeing contracted vendors., • Rolls out new menu items to team members and communicates these changes throughout the retail space, • Approves hours, reports vacation time and sick time to ownership for timely processing of bi-weekly payroll, • Maintains uniform supply, communicating with ownership about inventory and reordering, and successfully holds all employees to uniform standard., • Addresses all maintenance issues in a timely fashion to ensure a safe and productive environment., • Coordinates staffing and product availability for off-site events as necessary, facilitating transportation, equipment, and quality of product during events with the support and cooperation of ownership., • Oversees the training and ongoing success of an assistant manager, offering guidance and coaching, as well as discipline as necessary. Participates in recruiting, hiring, and terminating assistant manager in tandem with ownership., • Oversees Porter position, recruiting and training to ensure duties are completed in a manner that meets company standards. Oversee position to maintain cleanliness of the dining room, bathrooms, BOH spaces, glassware, kitchen equipment, small wares, and other aspects of the position., • Oversees staff food handlers' certificates, ensuring each employee is in compliance with State and county requirements at all times., • Maintains POS system, working with Square to ensure all products are correctly categorized, tickets ring through accurately, prices are updated and accurate, maintaining battery life on iPads, and maintaining KPS screen., • Trains all staff on Square and POS units to provide guests with their orders and capture sales accurately, training team to tender cash., • Maintains cash box, ensuring correct bills are available to make change, reconciling cash sales on a daily basis and depositing monies as necessary., • Maintains Slack channels to ensure team communication is issued in a positive, timely manner and ensures team is reading and responding to messages., • Implement and maintain all company SOP's, printing documents as necessary and ensuring team compliance. Minimum Qualifications (Education, Experience, Skills) • High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals, prepare food costing, and prepare computer reports as required, • Previous restaurant experience required., • Previous management experience leading a team required., • Willingness to work mornings, evenings, weekends and holidays as required., • Strong communication skills to train and motivate employees., • Strong time management skills and accuracy to deal with a variety of duties and prepare reports according to schedule., • Food Handlers certification for Bethesda required., • Liquor handlers certification for Maryland and Montgomery county required. Physical Demands and Work Environment The work that restaurant managers do is both physically and mentally demanding. They are on their feet much of the time. Managers must work well under pressure and exercise tact and patience when dealing with employees and customers. Managers typically work fifty-five to sixty hours a week. However, because the restaurant serves the public and are open six days a week, managers may work longer, irregular hours. The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 25 pounds or more. Specific sensory abilities required by this job include sight, taste, smell, and hearing. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, airborne particles, hazardous materials, and risk of electrical shock. The noise level in the work environment is moderate to loud.
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