Trabajos ticketing en Syracuse, New YorkCrear alertas

This is a Remote Role for Candidates Located within a 4-Hour Drive of Milwaukee*. Provide Level 1 remote IT support via phone, email, and ticketing system.

Provide Tier 2 support via phone, ticketing system, email, and remote tools. Remote support tools and RMM/monitoring platforms. Self-motivated and able to work independently in a remote environment.

Job DescriptionDescription: Department: NOC Location: Syracuse, NY (Hybrid/Remote options) Reports to: NOC Leadership Type: Full-time, Exempt About Us ACC Technical Services is a growing MSP delivering premium IT services using modern service management, automation toolsets, and a skilled engineering team. Our style emphasizes clear outcomes, measurable service quality, and client trust. Role Summary We’re hiring an Automation & RMM Engineer. You will build and maintain proactive monitoring, remediation, and workflow automation across our RMM/PSA stack, integrate with third-party APIs, and deliver operational analytics in Power BI. Expect hands-on scripting (PowerShell/Python/SQL), configuration-as-code (YAML/JSON/Jinja), and Rewst workflow development aligned to NOC objectives and MSP delivery standards. --- Key Responsibilities · RMM Monitoring & Scripts: Design, implement, and maintain monitors, policies, and remediation scripts in our RMM platform. To ensure alert fidelity, auto-ticketing, and SLA adherence. Experience with ConnectWise Automate or NinjaOne or Datto RMM or N-able required · Workflow Automation (Rewst): Build and iterate Rewst workflows using YAML/JSON/Jinja; integrate with PSA/RMM and external systems via REST/Graph APIs; enforce input validation, error handling, and idempotent operations · Scripting & Data Ops: Author maintainable PowerShell/Python utilities and SQL queries for configuration, ETL, reporting, and bulk operations; package and version scripts; document runbooks and rollback plans. · Backup/DR Monitoring: Operate to checklist standards for backups—implement alerts and auto-ticketing for failures/warnings and long-running jobs; collaborate with service owners for remediation · API Integrations: Connect RMM/PSA and security tools with vendor APIs (Microsoft Graph, SentinelOne, etc.); design secure auth, paging, rate-limit strategies; produce repeatable connectors. · Operational Analytics: Build Power BI dashboards and data models to visualize service performance (uptime, SLAs, ticket flow, automation impact/ROI) for NOC leadership and client-facing reporting. · Service Delivery & NOC Cadence: Contribute to NOC boards, stand-ups, and weekly ops reviews; track KPIs; drive process improvements in accordance with our NOC Manager charter. · Documentation & Standards: Produce clear SOPs/runbooks; follow internal style from existing role descriptions and operations playbooks. --- Required Skills & Experience · Scripting: Proficiency in PowerShell or Python; working SQL (T-SQL or PostgreSQL) for queries, views, and basic ETL. · IaC / Templates: YAML, JSON, and Jinja for workflow definitions, payloads, and templating. · RMM Expertise: Monitor/policy design and remediation scripting in any top RMM (Automate, NinjaOne, Datto RMM, N-able). · API Integrations: RESTful API experience (auth flows, pagination, webhooks); familiarity with Microsoft Graph is a plus. · Rewst: Hands-on experience building production workflows; debugging, logging, and versioning within Rewst. · Power BI: Data modeling, DAX, and publishing secure reports/dashboards for operations and client stakeholders. · MSP Foundations: Ticketing/PSA practices, SLAs, change control, and documentation consistent with our internal job description style.--- Requirements: · Background in IT Services/MSP environments with NOC exposure · Experience with ConnectWise Manage/Automate, Rewst, Cisco Umbrella, Duo SentinelOne, and backup platforms (Veeam/Datto/Slide) · Familiarity with M365/Azure administration, Microsoft Graph permissions, and service health telemetry · Unit testing for scripts/workflows; CI/CD for automation artifacts; secure secrets handling. ---

Job Description SUMMARY: Supports the daily operations, including maintenance, housekeeping, safety, and vendor management of Destiny USA, ensuring building systems, common areas, and tenant service requests run smoothly under the direction of operations management. The Facilities Coordinator assists with vendor and contractor coordination, process compliance, general facilities delegation and coordination, supervision of maintenance staff, and operational coordination to maintain a safe, efficient, and welcoming property with a strong focus on customer/tenant experience. DUTIES & RESPONSIBILITIES: FACILITIES MAINTENANCE COORDINATION: • Vendor & Contractor Coordination:, • Create new vendor service/preventative maintenance contracts. Work with the Assistant General Manager/Dir of Operations, Office Manager, internal teams, and vendors to scope, budget, negotiate, and create preventive maintenance and service contracts that support our day-to-day operations/building systems., • Monitor and enforce all existing vendor service/preventative maintenance contracts. Schedule and track preventative maintenance/service for HVAC/Building Management System, plumbing, vertical transportation, landscaping/lot sweeping, trash removal, snow removal, janitorial/housekeeping services, and all other building/property internal services according to the executed contracts., • Establish relationships with vendors/contractors and onboard new contractors for bid lists on service contracts, preventive maintenance, and project work., • Document and clearly communicate progress with all vendor agreements and correspondence with vendors on schedules, changes, follow-up items, and issue resolution., • Communicates any changes or risks with service/preventative maintenance contractors to Operations management., • Facilities Maintenance Process Compliance:, • Ensures safety protocols are followed by all internal teams, vendors, and contractors., • Monitors inspections required by law and the Pyramid Management Group Operations manual are scheduled, including, but not limited to, safety equipment inspections, lift inspections, ADA inspections, restaurant inspections, various building system inspections, and all other inspections that ensure OSHA, • Tracks all building system checks completed as scheduled by internal teams and contractors according to daily/monthly/quarterly/annual/ seasonal requirements., • General Facilities and Operations Coordination:, • Administers work orders – create or receive, log, assign to appropriate group, prioritize, and ensure completion of work order tickets in our BITS SharePoint ticketing system., • Responds to tenant maintenance concerns with a strong focus on tenant experience and high-quality merchant relations., • Coordinate with tenants and tenant vendors for access, repairs, and after-hours work., • Tracks to ensure food court and restaurant tenants are meeting code requirements., • Tracks supplies and maintenance materials and orders as needed., • Supports energy management and sustainability initiatives., • Provides general operational leadership and facilities support on weekend shifts to ensure the property is clean, maintained, welcoming, and focused on the best possible customer experience., • Capital improvement project support., • Perform other related duties and special projects as directed by Operations management., • Supervisor of Maintenance Staff:, • Supervises, hires, trains, and evaluates Maintenance staff. EXPERIENCE & QUALIFICATIONS: • 1-3 years of facilities, property management, or operations experience preferred, • 1-3 years of supervisory experience preferred, • Knowledge of building systems, • Strong organization, communication, and vendor coordination skills, • Problem-solving proficiency, • Proficiency with Microsoft Office, • Proficiency with scheduling, • Ability to meet deadlines, • Ability to develop working relationships with tenants and vendors working as a team to produce the best possible outcomes EDUCATION REQUIREMENTS: • High School Diploma required PREFERRED: • Post High School with practical trades training in facilities management, • Bachelor's degree in facilities management, business, or a related field WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts; on ladders/lifts, and in various weather conditions. The noise level in the work environment is comparable of that of a busy shopping mall. Shift includes days, nights, and weekends. Job Posted by ApplicantPro

We're partnering with a well-established nonprofit organization on a confidential search for an Accounting Manager / Senior Accounting Manager. This is a high-impact role for a hands-on accounting leader who can stabilize systems, strengthen processes, and support payroll operations across a multi-state workforce. This position is fully remote (Washington, DC metro area preferred), with the team gathering in person about once a year. What You'll Do • Provide hands-on support for NetSuite stabilization, system enhancements, testing, data validation, and process improvement initiatives., • Support the Accounting Manager and Senior Director during the next phase of the NetSuite implementation., • Own month-end close activities, journal entries, and troubleshooting alongside the accounting team., • Document NetSuite processes and build new SOPs by partnering with team members to understand current workflows., • Provide oversight and operational support within the General Ledger to maintain accuracy in financial reporting., • Support payroll operations and the transition to new payroll processes in Dayforce, ensuring timely and accurate payroll across 25 states., • Manage payroll tax compliance, including quarterly 941 filings and payroll tax notices., • Clear a backlog of payroll tax correspondence by researching issues, contacting tax agencies, and working through vendor ticketing systems., • Assist with Form 990 preparation and business tax notices., • Monitor project timelines, track deliverables, and keep critical deadlines on track across multiple concurrent initiatives., • Serve as a resource and steady presence for the Finance & Accounting team, helping ensure continuity during a period of significant organizational and system change. What You Bring • Hands-on NetSuite ERP experience (required)., • 7+ years of payroll processing or payroll management experience, including multi-state payroll and tax compliance., • Bachelor's degree in Accounting., • Experience with grant accounting., • Advanced Excel and strong proficiency with Microsoft Office., • Dayforce experience is a plus., • 501(c)(3) and/or 501(c)(6) nonprofit accounting experience is a plus. Who You Are • Entrepreneurial and self-directed, yet comfortable reaching out for help when needed., • Able to manage competing priorities and adapt quickly in a fast-moving environment where goals evolve., • A natural leader and role model for junior accounting staff, with a collaborative, respectful, and supportive approach to working with colleagues., • Detail-oriented and energized by complex problems, process building, and documentation. Details • Fully remote (DC metro area preferred), • 37.5-hour work week, • Offer is contingent upon successful background check and education verification

Description Mortgage Cadence is seeking a versatile, onshore (U.S.-based) Customer Support Associate (CSA). The CSA owns the customer relationship as it relates to platform support — managing customer tickets, driving timely solutions to reported issues, and escalating priority items when necessary. Customer satisfaction is the top priority, and this role demands exceptional customer service skills to effectively support our customers. This is a hybrid role that blends client relationship management, project coordination, and hands-on technical support. The ideal candidate can flex across multiple functions — engaging directly with stakeholders on tickets, deployments, escalations, and RCA delivery one moment, and coordinating complex cross-departmental work the next — with the judgment to represent the account well under pressure. They will work effectively with internal teams across the organization to drive resolution of the customers’ issues. Key Responsibilities • Manage Support-Related Escalations — Internally & Externally, • Understand, follow, and communicate the established escalation process., • Act as a liaison between internal Mortgage Cadence groups, the customer, and/or vendors to resolve the customer's actionable priorities., • Work effectively and efficiently with internal Mortgage Cadence teams, including Support, Business Analysts, Product, IT, Data Management, Professional Services, and Customer Success., • Exercise sound judgment during high-pressure escalations, representing the account professionally at all times., • Own client-facing communication on escalations through resolution, including Root Cause Analysis (RCA) delivery. Customer Ticket Management • Conduct support ticket review calls with client System Admins on a regular cadence (weekly or biweekly)., • Manage client expectations regarding ticket priority, status, and resolution timelines., • Communicate regularly with customers via email, phone, and ticketing system., • Perform initial technical triage on incoming tickets — gathering details, reproducing issues where possible, and escalating to the right teams with complete context., • Coordinate troubleshooting/working sessions with clients and Mortgage Cadence teams as needed to facilitate resolution of customer issues. Cross-Functional Project/Deployment Coordination • Coordinate complex projects and tasks that span multiple departments, ensuring alignment on scope, ownership, timelines, and deliverables., • Track status, surface risks and blockers early, and drive them to resolution., • Manage competing priorities effectively, keeping deployments, escalations, and ongoing project work on schedule., • Maintain organized documentation of plans, action items, and decisions., • Work with the Deployment team to ensure successful deployments of product releases, scripts, patches, and related updates., • Support deployment activities end-to-end: coordination, verification, and post-deployment monitoring and communication. Build a Successful Client Relationship • Understand and anticipate the needs of assigned clients., • Become an advocate for the customer and build trust between the customer and Mortgage Cadence., • Respond quickly and reliably to customer requests, setting accurate expectations., • Champion Mortgage Cadence products, services, integrations, and future enhancements. Requirements • Must be based in the United States (onshore requirement)., • Exceptional customer service skills with demonstrated experience interacting directly and professionally with enterprise client stakeholders, including during escalations and high-pressure situations., • Sufficient technical aptitude to perform initial ticket triage and support deployment/release activities., • Demonstrated ability to learn new technical concepts, tools, and platform capabilities quickly (e.g., Replica)., • Proven ability to coordinate projects or complex tasks across multiple teams or departments., • Strong written and verbal communication skills, including experience preparing client-facing documentation (status updates, RCAs, release communications)., • Strong organizational skills with the ability to manage multiple concurrent priorities. Preferred Qualifications • Prior experience supporting large financial services clients or other highly regulated enterprise accounts., • Mortgage knowledge a plus., • Hands-on experience with enterprise ticketing systems (e.g., Footprints, ServiceNow, Jira, or similar) for ticket handling and workflow management., • Experience in mortgage technology, loan origination systems, or the broader fintech space., • Familiarity with deployment processes, change management, and incident/problem management practices (e.g., ITIL). Key Attributes for Success • Customer-first mindset — makes customer satisfaction the top priority and advocates for the client internally., • Versatility — comfortable flexing across client-facing, project coordination, and technical support functions as account needs shift., • Judgment — knows when to act independently, when to escalate, and how to represent the account well under pressure., • Ownership — takes tickets, escalations, releases, and client commitments from start to finish without dropping the ball., • Curiosity — actively seeks to deepen technical understanding of the platform and its evolving capabilities., • Professionalism — consistently polished, reliable, and client-ready in every interaction. Compensation Range: $90,000 – $100,000 USD annually

Help Desk Specialist - 100% Remote / Work from Home Global Professional Services Firm - Based in Midtown, Manhattan, NYC Full Time, Permanent Position Overview Our client, a top-tier global professional services firm, is seeking a Help Desk Specialist to support employees across its firm. This opportunity is well suited to a service-oriented IT professional who enjoys solving technical problems, communicating with users, and keeping support requests moving in a busy environment. You will help employees navigate everyday technology issues while providing the responsive, polished service expected within a professional services organization. The role comes with a full / comprehensive suite of benefits, strong 401K match, annual bonus and many other perks! Core Responsibilities • Troubleshoot employee technology issues through telephone and remote support, helping users return to work as quickly as possible., • Support a broad range of workplace technologies, including computers, business applications, mobile devices, printers, connectivity tools, and office telephone systems., • Take ownership of support requests from initial contact through resolution, maintaining clear records of troubleshooting steps, outcomes, and next actions., • Assess the urgency and nature of incoming issues, resolve those within your scope, and coordinate with other IT specialists when additional expertise is needed., • Keep employees informed about outstanding requests and follow up to confirm that solutions address their needs., • Follow established security procedures when verifying identities, validating requests, and assisting with access-related issues., • Create and update troubleshooting guides, support documentation, and knowledge resources for employees and fellow team members., • Identify recurring problems and share observations that can improve support practices and the employee experience., • Assist with technology projects and other departmental priorities as needed. What You Bring • At least two years of experience in help desk, desktop support, or a comparable employee-facing IT role., • A strong customer service mindset, with the professionalism and patience to assist employees at every level of an organization., • Experience managing support queues, response expectations, service-level commitments, and the demands of a high-volume support operation., • Practical troubleshooting experience with Windows and Mac computers, Microsoft 365, mobile operating systems, and common workplace peripherals., • Familiarity with enterprise user accounts, directory services, remote access, VPN connections, multifactor authentication, and virtual desktop environments., • Experience using a ticketing platform to document incidents, manage service requests, and track issues through completion., • The ability to explain technical information clearly, prioritize competing requests, and exercise sound judgment when determining whether to escalate an issue., • Strong written communication, attention to detail, and consistent follow-through. Additional Experience • Supporting employees within a professional services firm or another environment with high service expectations., • Working with document management platforms and specialized applications used for document production, comparison, timekeeping, research, or records management., • Exposure to endpoint management, software deployment, mobile device administration, enterprise telephony, and remote troubleshooting platforms., • Familiarity with ITIL practices or relevant technical and service desk certifications., • Experience supporting legal applications is a plus, but not required., • Bachelor's degree in computer science, Information Technology, or a related discipline --Equivalent practical experience will also be considered.

Revenue Operations & CRM Systems Specialist (SaaS) Position: Revenue Operations & CRM Systems Specialist (SaaS) Type: Contractor Compensation: $45–$90/hour Location: Remote About the Opportunity We are seeking experienced Revenue Operations & CRM Systems Specialists to support a complex SaaS systems alignment project focused on operational consistency, data accuracy, and cross-system integrity. You’ll apply hands-on expertise in CRM systems, revenue tools, operational policies, and data management to help train next-generation AI systems. No prior AI experience is required — your domain expertise is what matters. Key Responsibilities • Analyze CRM, billing, and ticketing systems to identify operational and policy misalignment., • Identify policy conflicts, outdated automations, duplicate records, permission issues, and undocumented processes., • Develop clear operational recommendations for complex or ambiguous SaaS scenarios., • Evaluate and improve data accuracy and consistency across interconnected systems., • Document reasoning, including change rationale, tradeoffs, and decisions to leave existing processes unchanged., • Assess cascading changes across multiple systems and maintain overall operational integrity., • Create detailed documentation for technical and non-technical stakeholders. Required Qualifications • 5–10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation., • Direct experience configuring and owning CRM systems, including fields, workflows, validation rules, and permissions., • Experience with at least two additional SaaS revenue tools, such as billing, CPQ, ticketing, project tracking, or automation platforms., • Strong understanding of SaaS operations, data accuracy, reporting, and system dependencies., • Ability to evaluate policy conflicts, exceptions, and cascading system changes., • Strong operational judgment and ability to document nuanced reasoning and tradeoffs., • Professional English proficiency with excellent written and verbal communication. Preferred Qualifications • Experience in fintech, healthtech, insurtech, or complex multi-product SaaS environments., • Experience managing interconnected systems where changes can create cascading operational impacts., • Experience documenting grey areas, exceptions, renewals, and entitlement changes., • Strong ability to balance data integrity, operational stability, and business requirements. Compensation • Competitive compensation of $45–$90/hour., • Independent contractor engagement., • 30 positions available. Application Process • Submit your application and relevant experience., • Complete any required screening or evaluation., • Complete project onboarding and workflow guidelines training., • Begin project work if selected.

Information Systems Manager I / Information Systems Analyst I Printpack is seeking an Information Systems Manager I or Information Systems Analyst I to join our Information Systems team. The level at which the successful candidate is hired will be determined based on their qualifications, experience, and demonstrated technical and project leadership capabilities. This position qualifies for 100% remote work; however, candidates must be located in the Atlanta, Georgia area and within driving distance of the Corporate Office to support periodic onsite meetings, collaboration, and business needs. This position serves as a hybrid functional and technical resource, supporting business systems, enterprise applications, and software development initiatives. The role participates in and/or leads activities throughout the software development lifecycle (SDLC) for small to medium-sized projects, with a primary focus on Oracle JD Edwards EnterpriseOne (JDE E1) ERP implementations, enhancements, integrations, and ongoing support. The Information Systems Manager I / Information Systems Analyst I is a globally focused position responsible for evaluating, recommending, implementing, and supporting improvements across various JD Edwards (JDE) modules to optimize business processes, enhance system functionality, and improve the overall user experience. This role also develops and delivers end-user training and support programs to drive system adoption, increase user proficiency, and improve operational efficiency. Key Responsibilities The Information Systems Manager I / Information Systems Analyst I position requirements include (but are not limited to) the following: • Collaborate directly with business partners to identify and define project requirements, while effectively engaging IT partners to translate those requirements into viable technical solutions., • Provide strategic leadership in the functional design, implementation, and ongoing support of JD Edwards (JDE)-based solutions, ensuring they comprehensively address business requirements and fully align with Printpack's established standards, guidelines, and best practices., • Develop and maintain comprehensive system documentation, including functional and technical specifications, standard operating procedures (SOPs), and training materials., • Serve as the primary point of contact, providing end-to-end functional and technical support for JD Edwards (JDE) Manufacturing and its associated procurement and inventory modules, ensuring uninterrupted business continuity and sustained operational performance., • Provide strategic guidance, mentorship, and subject matter expertise to Support Analysts in the effective identification and resolution of highly complex technical and functional issues., • Effectively triage, manage, and resolve JD Edwards (JDE) Tier 1 and Tier 2 application support requests logged through the FreshService Ticketing System, ensuring timely resolution and adherence to established service level agreements (SLAs)., • Proactively monitor and evaluate new software releases, support packs, and kernel upgrades, assessing their potential impact on existing applications and the end-user community to ensure system stability and operational continuity., • Maintain a current and comprehensive understanding of industry trends, emerging best practices, and the latest Oracle JD Edwards (JDE) updates and innovations, ensuring the organization strategically leverages cutting-edge technologies and methodologies to drive continuous improvement., • Facilitate targeted training sessions and proactively transfer knowledge to team members, empowering them with the skills and expertise necessary to perform their roles effectively and drive team capability. Candidates hired at the Information Systems Manager I level will generally possess demonstrated experience leading projects, driving system improvements, and providing strategic direction for complex business and technology initiatives. Candidates hired at the Information Systems Analyst I level will typically have experience in systems analysis, application support, and business process improvement, with opportunities for increased responsibility and career growth. Education: • Four (4) year college degree in Computer Science or equivalent preferred., • PMP (PMI) certification preferred Experience: • Candidate must possess substantial years of experience and a working knowledge of a minimum of one JD Edwards EnterpriseOne (JDE E1) module; however, proficiency in multiple modules is strongly preferred., • Candidate must possess substantial experience working in the technical support field, preferably within a manufacturing environment Knowledge, Skills & Abilities: • Oracle JD Edwards EnterpriseOne Functional Expertise, • Expert-level knowledge in at least one JDE E1 module (Order to Cash, Procure to Pay, Demand to Available, Quality Management, Shop Floor Control, Capital Asset Management, or Warehouse Managemen, • SQL Development & Database Programming - Proficiency ranging from basic queries to advanced database programming, stored procedures, and query optimization, • Project Management & SDLC - The ability to lead small to medium-scale projects through complete Software Development Life Cycle using structured methodologies, • Agile Development Methodology - Understanding and application of Agile development practices for iterative project delivery and continuous improvement, • Report writing - Experience creating, maintaining, and enhancing business reports and analytics dashboards, • Business Requirements Analysis - Skills in gathering, documenting, and translating business requirements into technical solution, • Stakeholder Communication & Management - The ability to maintain proactive communication with project stakeholders and facilitate cross-functional collaboration, • End-User Training Development & Delivery - The capability to assess training needs, develop comprehensive education programs, and deliver effective user training, • Manufacturing ERP Systems Knowledge - Working experience with manufacturing environment applications and understanding of business process integration, • Technical Troubleshooting & Support - Advanced problem-solving skills for system issues with ability to provide solutions within established SLA timelines, • Written & Verbal Communication - Effective communication abilities for technical documentation, presentations, and stakeholder interactions, • Cross-Functional Relationship Building - The ability to establish and maintain effective working relationships with diverse business and technical teams at all levels, • System Enhancement Evaluation - Skills in identifying, evaluating, and recommending system improvements that enhance user productivity and operational efficiency, • Change Management & User Adoption - Understanding of change management principles to facilitate successful system implementations and user acceptance, • Strategic Business Consulting - The ability to provide data-driven insights and strategic recommendations to optimize manufacturing and distribution operations PHYSICAL DEMANDS & TRAVEL: Travel Requirements: Travel as required, approximately 10% travel per year The associate will usually work in an office environment and will need to possess: • Extended periods seated at computer workstation, • Required to follow all Environmental Health & Safety (EHS) procedures, • Ability to lift and carry standard office materials, • Manual dexterity for detailed analysis and data entry, • Visual acuity for complex data analysis and document review, • Ability to wear required PPE in manufacturing areas during plant visits (hearing protection, steel-toe shoes, safety glasses WORK CONDITIONS: • Position qualifies for 100% remote policy at Printpack, • Work performed primarily in an office environment with occasional visits to manufacturing facilities, • Ideally candidate must be based in Atlanta, GA within driving distance of Printpack Corporate office, • Standard business hours with flexibility required for:, • Coordination with global team members across time zones, • Project deadlines and system implementations, • After-hours escalation and on-call duty for business-impacting issues, • Must maintain availability for emergency response and critical system issues, • Support Corporate and local Food Safety initiatives and programs as necessary, • Support and uphold the Printpack Statement of Philosophy and Expectations of Our Leaders, • Must be 18+ years old and pass pre-employment screening (drug test, background check), • Internal candidates must demonstrate Core Values and be in good standing with no disciplinary issues Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

Earn up to $20+/hour Buying Tickets! We are a leader in the entertainment industry specializing in ticketing for live events. We are industry veterans with fresh ideas for the ticketing industry. We provide tickets to live events and shows across the nation including music, sports and theatrical performances. We pride ourselves in offering the best experience for the best price to our customers. Our technology is what allows us to outperform our competitors and deliver an unforgettable experience to fans. We are excited to add a Ticket Buyer and be part of our growing team! Make extra income buying tickets at venue box offices Earn commissions on every ticket you buy Flexible schedule No experience necessary, but if you have worked as a rideshare or delivery driver, shopper, courier or done other gig type jobs, this may be a good fit for you Ticket buyers receive ticket purchase orders thru an app on their smartphone, then travel to venues to purchase tickets using a company provided credit card After purchasing tickets, the detail is entered in the app, tickets are then shipped to us Commissions are paid weekly thru direct deposit, after tickets are received and no base pay Requirements Here's what you need to get started: Be at least 18 years old Be eligible to work in the US Be physically able to drive, ride or walk to venues to buy tickets Have a smartphone to interface with company to view order requests and enter detailed purchase information Be able to work approx 2 days per week, 1 - 4 hours per day - generally between 10:00am - 9:00pm (venue box office hours vary greatly) Be able to communicate through SMS Be accurate, detail-oriented and result-driven Be trustworthy, reliable, and engaging Have good verbal communication skills

In this role, you will deliver outstanding customer service to passengers using commercial and charter services, handling everything from ticketing and boarding to special assistance and aircraft turnaround support. Prior customer service, hospitality, or airline/airport industry experience. Assist

ABOUT THE ROLE Customer Success Associates are the frontline of Tawkify Matchmaking — the first and most consistent point of contact for our clients. This is a high-volume, fast-paced role that demands sharp multitasking, a calm presence under pressure, and a genuine drive to deliver for people navigating something deeply personal. You will manage a steady stream of tickets, calls, and client interactions each day while maintaining the warmth and professionalism our community expects. If you thrive in environments where no two days look the same, you move fast without cutting corners, and you take pride in every interaction — this role was built for you. WHAT YOU'LL DO • Manage a high volume of inbound client tickets, calls, and messages daily — responding with accuracy, warmth, and urgency., • Deliver exceptional support in every interaction, maintaining professionalism and a positive attitude even in high-pressure moments., • Anticipate client needs and resolve escalations and disputes before they grow — focusing on retention and satisfaction., • Execute client dispute resolution and mitigation strategies in an amicable and professional manner., • Apply Tawkify's Commercial Standard Operating Procedures (SOPs) consistently and stay current as they evolve., • Act as a Tawkify brand ambassador in every interaction — internally and externally., • Partner cross-functionally with Service Delivery, Business Operations/Finance, and Legal teams to resolve complex situations., • Hit performance targets and metrics consistently — you hold yourself accountable without being asked., • Step into other capacities as needed to support company and department goals. WHO YOU ARE • You thrive in high-volume, fast-paced environments and know how to prioritize on the fly without losing quality., • You're high-touch by nature — you understand that behind every ticket is a real person going through something meaningful, and you treat them accordingly., • You have a proven track record in customer-facing roles, ideally in luxury, premium, or high-expectation service environments., • You communicate with confidence and clarity: over the phone, in writing, and under pressure., • You're resilient — you handle objections and difficult conversations with composure and come back to the next call ready to go., • You're self-directed and accountable — you don't need hand-holding to hit your goals., • You're detail-oriented — you don't leave things half-done, and you pursue resolution with genuine care., • You're flexible — our teams cover a wide span of hours, seven days a week. Schedule flexibility is essential., • You're tech-savvy — comfortable in Zendesk, Dialpad, Front, Google Workspace, and able to learn new platforms quickly. REQUIREMENTS • 2+ years of experience in a high-volume, customer-facing role — contact center, client services, or similar., • Experience in high-touch service, luxury, or premium client environments strongly preferred., • Excellent verbal and written communication skills — phone, email, and text., • Demonstrated ability to multitask, prioritize, and manage time efficiently in a fast-paced environment., • Comfortable working independently and holding yourself to high standards without close supervision., • Strong computer skills — Mac OS, Google Workspace, Front, Calendly and CRM/ticketing platforms (Zendesk experience a plus)., • Reliable high-speed internet connection required — this is a fully remote position., • Schedule flexibility required — our Commercial teams operate across a wide range of hours, 7 days a week.

Reporting to the Team Leader, US Operations, the Ticketing Specialist is responsible for applying consistently high levels of customer service to The Allstars Travel Group Corporate Clients; accurately managing all queues and email requests by following established processes and procedures.

Develop an AI strategy aligned to commercial and operational priorities. Senior-level experience in AI strategy, AI transformation, AI leadership or executive advisory. AI Strategy & Executive Advisor – Ticketing & Events.

Elixir/Phoenix Software Engineer 100% Remote Compensation: $170K-$200K base + 10% bonus and full-time benefits Client: Sports data late stage startup with 400+ employees and $100M+ revenue As a market leading, fast-growing, event ticketing technology company, we need motivated and talented individuals to assist with delivering exceptional results that create great solutions for our customers! Our teams utilize industry-leading technologies to solve interesting and complicated challenges, in our rapidly expanding global market. We are relentless in maximizing everyone’s career goals and aspirations - fostering interactions with like-minded people who share the same drive and passion, and allowing the necessary freedom to create your own success. If you are looking for a culture based on people, engineering excellence, and continued growth - in which your contributions and ideas really do make a difference, come join us. Tech Stack Core: ● Elixir / Phoenix 1.14 ● PostgreSQL with Ecto 3.x (including read replicas) ● OpenSearch for search and analytics ● TypeScript / Node.js (cross-service work, integrations, Async Processing) Infrastructure: ● Oban Pro for background job processing ● Broadway for SQS message processing ● Quantum for scheduled jobs ● Cachex for in-memory caching ● libcluster for distributed Elixir clustering Integrations: ● AWS (S3, SQS, SNS, DynamoDB, Secrets Manager) ● OpenTelemetry for observability ● Tesla for HTTP clients Development: ● Docker Compose for local development ● GitHub Actions for CI/CD What You’ll Do ● Design and implement features across our domain-driven architecture (contexts, services, schemas) ● Build and optimize PostgreSQL queries, including work with read replicas for performance-critical paths ● Develop background job workflows using Oban and Broadway/SQS pipelines ● Integrate with external APIs and internal microservices ● Contribute to Elixir & TypeScript services and tooling across the Shared Services portfolio ● Improve search functionality using OpenSearch ● Implement caching strategies to handle high-traffic scenarios ● Write comprehensive tests and maintain high code quality standards ● Participate in code reviews and architectural discussions ● Mentor junior engineers and contribute to team best practices Requirements Must Have: ● 5+ years of backend engineering experience ● 3+ years of production Elixir experience ● Strong TypeScript expertise (Node.js services or full-stack) ● Solid command of TypeScript core features: type system (generics, unions, utility types), async/await and the Node.js event loop, and module/tooling ecosystem ● Strong PostgreSQL expertise (query optimization, indexing, transactions, migrations) ● Experience with Ecto and Phoenix ● Understanding of OTP principles (GenServer, Supervisor, Application) ● Experience with background job processing (Oban, Broadway, or similar) ● Familiarity with RESTful API design ● Strong testing practices (ExUnit, property-based testing) Strongly Preferred: ● Experience building e-commerce platforms or inventory management systems ● Understanding of marketplace dynamics (orders, listings, pricing, fulfillment) Nice to Have: ● Experience with distributed systems and clustering ● Familiarity with Datadog and OpenTelemetry ● Python experience: backend services, automation (a strong plus) Education ● Minimum of 5-10 years of experience in a product, engineering, development, or technical delivery position. ● Bachelor of Science Degree in Computer Science, Business, IT or related discipline

Senior Full-Stack Software Engineer Compensation: $170,000-$200,000+10% Bonus and full-time benefits/PTO Location: 100% Remote We are a market-leading, fast-growing event ticketing technology company. We use industry-leading technologies to solve complex challenges in a rapidly expanding global market — and we're looking for talented engineers who want to build things that matter. We're a people-first culture that values engineering excellence, continuous growth, and giving individuals the freedom and ownership to create their own success. If you're driven by hard problems, great teammates, and work that genuinely impacts customers, we'd love to hear from you. What You'll Bring Technical Skills • Comfortable working across multiple of the following: JavaScript, TypeScript, Node.js, Express, React, React Native, Expo, Vue, Vite, CSS, Redis, and Docker., • Solid experience with APIs, cloud infrastructure (AWS), SOA, SaaS architecture, messaging systems, stream processing, and SQL data stores., • Ability to read, evaluate, and reason about complex SQL — including query optimization and data structure analysis., • Familiarity with containerization and scaling of SaaS platform services., • Working knowledge of functional programming principles and software analysis techniques. Engineering Mindset • Experience building and launching new products from concept to market., • Comfortable using AI-assisted development tools (e.g., Copilot, Cursor, Claude Code) to accelerate workflows — including code review, technical planning, and implementation scaffolding — while maintaining full ownership and accountability over code quality and correctness., • Passionate about solving the right problems, in the right way, at the right time., • Equally comfortable giving and receiving feedback, and consistently demonstrates growth in their craft. What You'll Do • Translate business strategy and operating models into long-term technical product strategy using gap analysis and forward-looking architectural thinking., • Ensure technical capabilities — both product and platform — align with evolving business needs and goals., • Communicate goals, metrics, and value propositions clearly across the Engineering organization., • Drive design, development, and support of new and existing products in close collaboration with cross-functional stakeholders., • Mentor and support team members working through complex use cases and system design challenges, while leading technical change and transformation., • Deep-dive into applications and data stores to surface meaningful insights: profiling, tracing, operational intelligence, customer experience visualizations, and proactive trend analyses. Qualifications • 5–10 solid years in engineering, product, or technical delivery (depth matters more than the number) Education: • BS in Computer Science, IT, or related field

Remote IT Support Specialist Industry: Biotechnology / Pharmaceutical Manufacturing Location: Remote located EST or CST hours, supporting employees in Boston, MA Schedule: Monday–Friday, 9:00 AM–1:00 PM EST Hours: 20 hours per week Contract: 3–6 months, with potential to convert to a full-time position Work Authorization: US Citizens or Green Card holders About the Opportunity We are partnering with a growing biotechnology and pharmaceutical organization focused on developing and manufacturing innovative products within the life sciences industry. They are looking for a Remote IT Support Specialist to provide hands-on technical support to employees across the organization. This is a great opportunity for an IT professional who enjoys being the first point of contact for technical issues, troubleshooting across multiple devices and applications, and working in a fast-paced environment where security and reliability are critical. What We're Looking For • 1-3 years of hands-on IT support or Help Desk experience., • Experience supporting Windows and Mac environments., • Experience supporting iOS and Android mobile devices., • Strong knowledge of Microsoft 365, including Teams, Outlook, Word, Excel, PowerPoint, and SharePoint Online., • Familiarity with Entra ID, Intune, Defender, and the Microsoft 365 Admin Center., • Experience troubleshooting laptops, mobile devices, printers, monitors, docking stations, webcams, Bluetooth devices, and other peripherals., • Experience working with IT ticketing systems, escalation processes, permissions, and approvals., • Strong communication and customer service skills., • Basic understanding of cybersecurity best practices, • Ability to work independently in a remote environment and manage multiple support requests. Nice to Have • Experience repairing or servicing laptops., • Previous experience supporting organizations within biotechnology, pharmaceutical, medical equipment, nanotechnology, or pharmaceutical manufacturing. If interested, please apply here!

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Seasonal Stocking Associate! Are you looking for a hands-on role in a fast-paced environment? Do you have great organizational skills and work well as part of a team? Would you thrive in a process-driven environment? If you answered yes, then this may be the role for you! Stocking Associates are critical to making sure our stores remain stocked with the merchandise our customers want! Daily tasks include receiving, ticketing, sorting, and moving merchandise into and throughout the store quickly, efficiently, and accurately. You'll play a major role in successfully managing the flow of merchandise from the stockroom through our stores, which is a critical element in driving positive results for the company. Responsibilities: • Receive freight and convey shipments from the shipping/receiving platform to backroom, • Process, ticket, store, move, and display merchandise, • Stock, organize and present new merchandise on the sales floor, • Perform other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required. If you... ... are excited to deliver great values to customers every day; ... take a sense of pride and ownership in helping drive positive results for a team; ... are committed to treating colleagues and customers with respect; ... believe in the power of diversity and inclusion; ... want to participate in initiatives that positively impact the world around you; Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $16 per hour - $16 per hour Location 00839 - Syracuse Address 1 Destiny USA Drive Zip Code 13290 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $16 - $16 per hour

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: • Amazing employee flight privileges within the American Airlines global network, • Training and development programs to take your career to the next level, • Comprehensive health and life benefits (subject to location), • Pay Rate: $18.36 How will you make an impact? Responsibilities include: • Responsible to management for the coordination of the overall operation within an assigned functional area, • Ensure adequate operational coverage; responsible for scheduling and manpower utilization, • Maintain a safe, dependable and consistent operation, • Conduct Agent observations, • Schedule and administer local training including new hire training, • Maintain supplies and inventory control logs, • Prepare customer correspondence, investigate discrepancies and compile statistical data for reports, • Complete administrative duties, • Perform Station Agent work within the ramp service operation, as required, • Load and unload baggage and cargo on and off aircraft, • Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other equipment, • Marshal aircraft which requires working closely with teammates to ensure a safe path, • Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory, • De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable, • Organize work groups and handle multiple priorities in a fast-paced environment Who we're looking for? Requirements include: • Minimum Age: 18, • High school diploma, GED, or international equivalent, • Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role., • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis, • Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity, • Must be able to perform all duties in various weather conditions and time constraints, • Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs., • Demonstrated ability to communicate verbally and in writing, • Ability to read, write, fluently speak and understand the English language, • Possess the legal right to work in the United States, • A minimum of one year of customer service experience preferred, • Previous experience in a team-lead capacity preferred, • Organization and interpersonal skills are necessary, • Above-average qualities of leadership, initiative, and judgment are essential, • Administrative background preferred, • Above average attendance preferred, • Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

The Finance Manager is responsible for supporting the financial operations, reporting, controls, budget management, and revenue reconciliation of Harborview Aquarium. This position is responsible for maintaining accurate financial records, supporting accounting processes, assisting with budget tracking and forecasting, and providing timely financial information to leadership. The Finance Manager reports to the Executive Director for day-to-day operations and works closely with the zoOceanarium Group CFO regarding accounting policies, financial reporting, budgeting, internal controls, and corporate financial procedures. The position also collaborates with department managers, vendors, payment processors, and applicable County representatives to ensure financial activity is properly documented, approved, reported, and aligned with established policies and procedures. Preopening/Commissioning Phase • Collaborate with Executive Director and zoOceanarium Group CFO to ensure proper setup and implementation of financial systems, accounting workflows, chart of accounts, department codes, reporting structures, procurement policies, and related financial procedures., • Assist with the development of the operating budget, departmental budgets, cash flow projections, and financial forecasts., • Coordinate with leadership and department managers to establish purchasing, invoice approval, expense coding, and budget tracking procedures., • Assist with vendor setup, W-9 collection, payment terms, resale certificates, insurance documentation, and contract tracking., • Support the implementation of accounting, purchasing, payroll, POS, ticketing, and revenue reporting systems., • Support the Executive Director and Operations Manager in the financial setup, testing, and validation of POS, ticketing, payment processing, and related revenue systems., • Review POS and ticketing system configuration to ensure revenue categories, tender types, tax settings, discounts, comps, refunds, memberships, gift cards, departments, and general ledger mapping are accurate., • Assist with testing admissions, retail, caf, membership, online sales, refunds, cash payments, credit card payments, gift cards, and daily closeout procedures prior to opening., • Assist in developing procedures for daily POS closeout, cash drawer reconciliation, refunds, voids, discounts, comps, chargebacks, and payment discrepancy resolution., • Assist with PCI compliance preparation by coordinating documentation, payment handling procedures, device tracking, staff training records, and applicable vendor compliance information., • Coordinate the development and documentation of procedures for cash handling, deposits, change orders, armored car service, safe counts, cash drawer reconciliation, refunds, comps, and financial closeout. Operational Phase • Maintain accurate financial records and ensure transactions are coded appropriately by department, project, account, and budget category., • Manage or support monthly close activities, including reconciliations, journal entries, accruals, financial review, and reporting., • Prepare monthly financial reports, budget-to-actual reports, variance explanations, and operating summaries for leadership review., • Track actual financial performance against approved budgets and notify leadership of significant variances, risks, or trends., • Work with department managers to monitor spending, understand budget availability, and support responsible financial decision-making., • Reconcile ticketing, POS, retail, caf, memberships, gift cards, online sales, refunds, chargebacks, and payment processor deposits., • Review POS, ticketing, and payment system reports to ensure sales, taxes, discounts, comps, refunds, memberships, gift cards, and tender types are being reported accurately., • Reconcile POS, ticketing, and payment processor activity to bank deposits, daily closeout reports, cash counts, and accounting records., • Support PCI compliance activities, including documentation of payment handling procedures, payment device tracking, staff training records, vendor compliance documentation, and annual self-assessment support., • Reconcile daily sales reports to bank deposits, POS reports, ticketing reports, and cash handling documentation., • Monitor cash handling procedures, safe counts, cash drawers, change orders, armored car pickups, deposit preparation, and over/short reporting., • Process, review, and track vendor invoices to ensure they are properly approved, coded, supported, and consistent with purchase orders, contracts, or department approvals., • Track recurring invoices, contract renewals, payment terms, service agreements, and vendor obligations., • Serve as the primary day-to-day financial liaison with applicable County representatives, coordinating reimbursement requests, audit support, financial documentation, reporting requirements, contract administration, and compliance with County approval requirements and internal purchasing policies., • Prepare or coordinate sales tax reporting and ensure taxable and non-taxable revenue is categorized properly., • Coordinate with HR and department managers to review payroll reports, department coding, overtime, PTO, and labor cost variances., • Track labor costs against budget and assist with staffing cost analysis, seasonal labor planning, and overtime control., • Support retail inventory accounting, cost of goods tracking, shrink reporting, margin analysis, and inventory adjustments., • Support caf cost tracking, vendor invoice review, food cost analysis, waste tracking, and margin reporting., • Maintain financial documentation for audits, County review, external accountants, insurance audits, management review, and other reporting needs., • Assist in the preparation of annual budgets, rolling forecasts, long-term financial planning, and updated operating assumptions. Provide financial analysis and recommendations to leadership; budget approval authority remains with the Executive Director and zoOceanarium Group CFO., • Help identify cost savings, process improvements, revenue risks, and opportunities to improve financial performance., • Maintain confidentiality of financial, payroll, vendor, employee, and business information., • Work closely with all internal departments to support accurate reporting, maintain appropriate segregation of financial duties and internal controls, safeguard Aquarium assets, and promote efficient aquarium operations., • Other duties as assigned, • Three to five years of accounting, finance, bookkeeping, or financial management experience required., • Experience with budgeting, financial reporting, reconciliations, accounts payable, and general ledger accounting required., • Experience in hospitality, attractions, nonprofit, government-funded operations, retail, food service, or public-facing operations preferred., • Experience working within departmental budgets and supporting managers with budget tracking preferred., • Working knowledge of accounting principles, internal controls, cash handling, revenue reconciliation, and month-end close processes required., • Experience with QuickBooks or similar accounting software preferred., • Experience with POS, ticketing, payroll, purchasing, payment processing, or inventory systems preferred., • Familiarity with PCI compliance, payment processing controls, or cardholder data handling procedures preferred., • Strong proficiency with Microsoft Excel, Outlook, Word, and PowerPoint required., • Ability to analyze financial data, identify trends, explain variances, and communicate financial information clearly to non-financial managers., • Ability to review system reports, identify discrepancies, and work with vendors or internal teams to resolve financial reporting issues., • High attention to detail and accuracy., • Ability to maintain confidentiality and exercise sound judgment., • Strong written and verbal communication skills., • Ability to work collaboratively with department managers, vendors, external accountants, payroll providers, payment processors, IT support providers, and leadership., • Creative problem-solver who thrives when presented with a challenge. This individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of these abilities. • Ability to sit or stand for extended periods of time., • Ability to read, listen, and communicate effectively in English, both verbally and in writing., • Ability to access, review, and accurately input information using moderately complex computer systems., • Ability to work with spreadsheets, reports, financial systems, POS reports, and detailed documentation for extended periods of time., • Ability to maintain focus and accuracy while performing repetitive or detail-oriented tasks., • Ability to communicate effectively with vendors, department managers, external service providers, and leadership., • Ability to lift and carry up to 25 pounds., • Must be available to work evenings, weekends, and holidays., • Upon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time. Team members

Job Description Helpdesk Support Engineer We are looking to expand our team of superstars. At The Garam Group, we believe happy employees lead to happy clients. This is why our driving principles are to provide a fun and dynamic work environment where customer service is job number one and why we only hire the most talented people in the industry. While we have a wide array of backgrounds and work experience, everyone at The Garam Group shares one common trait - a passion for creating that "WOW!" experience for our clients. If you possess a fierce commitment to customer support and have a work ethic to match, we believe we have an environment in which you will thrive. Become part of a team built on: Integrity Doing the right thing even when no one is watching. Dedication Taking ownership and seeing things through to completion. Positive Attitude Approaching every situation with an optimistic attitude. Team Oriented Always working together for the betterment of each individual and the organization. Fun Taking ourselves less seriously and laughing often. Position: As a Helpdesk Engineer you will be a member of a team that fields incoming support requests, manages ticket queues and works with clients over the phone to provide outstanding technical support. Duties: This position will include the following duties at a minimum: • Manage tickets using our ticketing system (Autotask), • Manage endpoints using AEM (Autotask Endpoint Management), • Remote support, • Monitoring, • Reporting, • Backup monitoring, • Workstation & laptop builds, • New phone configurations, • Phone deployment assistance, • Antivirus system management, • Behind the scenes work for clients, • On-site support for large office moves / configurations, • On call rotation The successful applicant will possess the following skills: • A Customer First philosophy and mindset. If you dont like serving people and cheerfully solving their problems, this is probably not the job for you., • The ability to be punctual. Someone who believes that early is on time and on time is late., • The unusual ability to be obsessively detail oriented., • The ability to cheerfully take ownership of any problem., • The ability to design and execute a plan., • The desire to have a professional and polished image., • The ability to write and speak clearly and to be able to explain complex topics simply., • The discipline to maintain strong documentation. You must: • NOT be a job hopper. We are looking to invest in you and have a long term successful relationship for BOTH of us., • Have a good reliable vehicle., • Compensation is dependent upon experience and is higher than market standards., • Certifications are nice but experience reigns supreme., • You wont have to leave us to get ahead. Our high performers stick with us and grow with us., • We have fun and believe in providing a great work environment for our people., • If you dont have much practical experience, if you arent fun to be around, if you cant stand up to pressure, if you are not looking for a long-term thing, then you probably should not accept an interview. Additional information: • Compensation is dependent upon experience and is higher than market standards., • Certifications are nice but experience reigns supreme., • You wont have to leave us to get ahead. Our high performers stick with us and grow with us., • We have fun and believe in providing a great work environment for our people., • If you dont have much practical experience, if you arent fun to be around, if you cant stand up to pressure, if you are not looking for a long-term thing, then you probably should not accept an interview. Requirements Three years of experience working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success. Benefits • Employer provides the following benefits, • Health Insurance, • Dental Insurance, • Long-term disability insurance, • Retirement account

Job DescriptionIT Support Specialist Employment Type: Full-Time, Entry Level Department: Information Technology CGS is seeking an IT support Specialist to join our team supporting the legal mission of a large federal agency in Syracuse, NY. This position will allow candidates to demonstrate expertise in providing IT support tasks for the USAO office and it's employees. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Job Duties: • Perform the primary IT support function by delivering high‑quality customer service and maintaining clear, professional, and responsive communications with end users across all designated support channels, including in‑person interactions, telephone support, email, and electronic ticketing systems, to ensure timely, accurate, and user‑focused assistance • Diagnose and resolve problems in response to customer reported incidents., • Install, configure, upgrade, troubleshoot and maintain hardware and software. For purposes of this contract, hardware includes, but is not limited to, the following electronic devices: Personal Computers, Laptops, Mobile phones, iPads, Copiers, Printers, Video Teleconferencing Equipment, Scanners, Desk phones and Headsets. • Assist with configuring, installing, and maintaining network systems using network standards and protocols, and capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware and assist with routine updates and patches to existing programs. • Provide password resets for end users., • Provide user training and assistance on a variety of routine applications and hardware, including orientation for new users. • Provide assistance with setting up, relocating, and reconnecting computer hardware and related IT equipment within office spaces. Job Requirements: • Bachelor’s degree in information technology, or related field., • Minimum three (3) years of professional work experience providing general IT support., • Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, Teams, SharePoint, etc., and Adobe. • High-level working knowledge of Windows Operating Systems; including Server, Apple iOS and mobility preferred. • United States citizenship and ability to obtain adjudication for requisite background investigation. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. For the past nine years we’ve been growing our government-contracting portfolio, and along the way we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package: - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionBenefits: • 401(k) matching, • Free food & snacks, • Health insurance, • Paid time off, • Parental leave, • 401(k) We are looking to expand our in-house technical team. Position: As a Network Support Technician, you will be a member of a team that supports incoming requests, manages ticket queues and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever-changing network environment. Duties: This position will include the following duties at a minimum: • Manage tickets using our ticketing system (TK-Tracker2), • Manage endpoints, • Remote support, • Monitoring, • Reporting, • Support, • Backup monitoring of systems and networks, • Workstation & laptop support, • Phone configurations and support, • Antivirus system management, • Internet install and support, • TurnKey TV and Music system support, • Firewall support and updates, • TurnKey wireless network support, • On call rotation, • Makes follow up calls as required ensuring customer satisfaction., • Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots and tracks the nature and resolution of problems. Additional information: • Occasional travel may required., • Occasional overtime hours may be required., • Certifications are helpful. Requirements Working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success. • Candidate must have the ability to lift 70 pound, use a ladder, and kneel., • Candidate must have the ability to multitask, • Candidate must be able to work as part of a team, • Candidate must be able to work in a flexible and growing environment, • Candidate must be able to communicate to customers with various levels of technical knowledge, • Familiarity with Microsoft Windows and Microsoft OfficeBenefits, • Employer provides the following benefits, • Health Insurance, • 401K Retirement account with matching, • Paid Time Off, • Free Direct deposit of your checking, • Free membership at EMPOWER FCU, • Free Parking

Job Description PC Support / Helpdesk Technician Syracuse, NY The PC Support / Helpdesk Technician will work with IT staff members and use his/her technical skills to support company applications, hardware, and peripherals. They will troubleshoot computer problems, determine the source of any issues, give advice, and assist on appropriate action. Additionally, the PC Support / Helpdesk Technician will participate in research and projects to support company goals and initiatives. Position Responsibilities • Answer staff questions in person and via phone on all company supported applications., • Install hardware and software on Windows computers., • Perform basic hardware repairs and coordinate warranty service when needed., • Support computer and IT equipment inventory management including repair/service tracking and reporting., • Basic wired and wireless network troubleshooting., • PC imaging and deployment., • Setup of Laptop, docking stations, monitors and any other end user devices., • Troubleshoot computer problems., • Work one-on-one with staff on IT projects., • Provide recommendations on company technology purchases., • Document resolutions for future reference., • Work as a team member with other technical staff to ensure connectivity and compatibility between systems., • Occasional evening/weekend work., • Other duties as assigned. Required Knowledge/Skills/Abilities • Associate’s degree and one to three years of applicable experience., • Must be detail oriented, organized and a self-starter., • Strong interpersonal and customer service skills, • CompTIA A+ and/or related certifications preferred., • Ability to lift 30lbs., • Ability to sit for extended periods of time., • A valid NYS Driver’s License, • Ability to drive to offices and travel to remote locations for support if needed., • Strong written and verbal communication skills, • Ability to simplify technical language into easy-to-understand phrasing., • Patience and empathy when helping users., • Excellent time management and organizational skills Desired Knowledge/Skills/Abilities • Experience with Windows 11, • Experience with Office 365, • Experience with Helpdesk Ticketing Systems, • Experience with PowerShell and Scripting WHO WE ARE: C&S Companies, operating for more than 50 years, is a national planning, design and construction firm with over 600 employees and growing. C&S Companies delivers critical infrastructure design, planning and construction services in aviation, civil/site infrastructure, construction and program management, construction/design-build, energy, environmental, facilities, architecture, planning, sustainability and transportation. Our headquarters is in Syracuse, NY with offices in New York State, California, Arizona, Ohio, Michigan, Florida and Pennsylvania. At C&S Companies, we believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the burdensome bureaucracy of a large corporate environment. To that end, we foster a family-friendly and supportive workplace; collaborative and employee-focused with an emphasis on quality, integrity, trust fun and accountability.

Secondary ticketing or live-event pricing. Optimal Ticketing helps sports teams, venues, artists, and promoters turn the secondary ticket market into a strategic advantage. With more than 350 partnerships across sports and entertainment and over 100 years of combined industry experience, Optimal Tic

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Administrative Assistant United University Professions (UUP) – Upstate Medical/ESF Chapters Syracuse, NY Part-Time | 17-30 Hours per Week | Monday–Friday $23.United University Professions (UUP), the union representing faculty and professional staff at the State University of New York (SUNY), is

A place to share your ideas freely even if theyre daring or different.Where the true you can learn grow and thrive.At Verizon we power and empower how people live work and play by connecting them to what brings them joy.We do what we love driving innovation creativity and impact in the world.Our V

For over 125 years Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children youth adults seniors and those struggling with mental illness.Older Adult Centers promote

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.Be the face of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families.As a secretary

Provide efficient and courteous service to customers at all times including asking customers to the check-out.NEVER sign off the register with a customer waiting.Always wait until someone comes to relieve you.Scan and ring customer orders according to company policy including store productivity stan

Administrative Assistant-Human Resources-Full Time-Mount Sinai Queens.The Administrative Assistant provides administrative support services for one or more individuals a department or a division.Assists supervisor in routine personnel budget and other operational details.Typically reports to a manag

Bousquet Holstein PLLC is a full-service law firm based in Syracuse, New York, serving individual and business clients through an interdisciplinary and team-based approach.The Firm was founded on a set of core beliefs, including a belief in the value of teamwork and respect for each individual's con

Sapphire Recruitment is seeking an organized, detail-oriented.This position combines substantial data entry responsibilities with member service and general office support.If you enjoy keeping records accurate, helping people, and supporting a collaborative office team, this opportunity could be a g

A busy office needs more than people who complete tasks — it needs someone who can keep information organized, follow up on important details, and help everyone stay on track.We’re looking for an Administrative Assistant in Rochester, NY to support daily office operations and provide practical a

We are looking to hire a part time cashier to work weekday AMs.

Morning, Afternoon (Includes Weekends).At Wegmans, our cashiers make sure customers end their shopping trips with a positive experience.In this role, you’ll provide proactive incredible customer service as you assist customers in both traditional checkout and self-checkout lanes.You'll leave a las

In this position, you will play a vital role in ensuring the smooth operation of our office.You will be the first point of contact for visitors and will assist various teams in administrative tasks.Manage and organise office operations and procedures.Answer and direct phone calls and emails.Schedule

The Administrative Assistant III-Quality Management provides administrative support to the Quality Management Leadership Team for Quality Management Department needs.This position supports a range of administrative tasks, including department support functions; meetings and workgroup assistance thro

Law firm founded in 2015, with offices in Indianapolis and Florida.Specializing in representing couples worldwide in the areas of US immigration matters (K1 fiance visas, marriage-based green cards and citizenship).On a day-to-day basis the Legal Secretary/Paralegal supports the Managing Partner in

Work -From -Home Data Entry Research Panelist!.Comprehensive training is provided to set you up for.Participate in research studies that contribute.Don’t wait – take the first step toward.Earn cash working part time or full time.Learn

We are seeking an experienced Administrative Virtual Assistant to support a growing law firm with billing management through Clio and direct communication with clients.The firm consists of approximately 15 attorneys, and the VA will play a key role in ensuring timely, accurate billing and maintain

Homebound is on a mission to make it possible for anyone, anywhere, to build a home using technology.Created by an experienced team of construction, real estate, design, and technology experts, Homebound is transforming the residential construction industry by improving the costly and inefficient pr

Smith, Sovik, Kendrick & Sugnet, P.With a team of over 30 experienced attorneys, the firm focuses on defending clients in personal injury, malpractice, and commercial claims across New York State.At Smith Sovik, client success is a priority and passion.This is a full-time on-site role for a Lega