Industrial Branch Manager
12 days ago
Los Angeles
Job Description Job description: Position Summary: The Store Manager is responsible for oversight of all aspects of customer service, store operations and employee management in a friendly, fast-paced team environment. Primary Duties: • Hire and manage, coach, mentor, train, and support all employees within the branch., • Manage margins and costs to achieve net profitability goals, • Provide user support and solutions for our ERP system (Prophet 21), • Utilize and expand knowledge of current markets served, industry trends, new products, market prices, customers, vendors and competitors., • Assist in managing supplier relationships., • Develop and implement programs to meet customer requirements., • Ensure that the highest level of customer service and ethics are followed., • Generate and maintain accurate required documentation, including quotations., • Address and resolve all customer requests and/or complaints utilizing a positive, creative approach., • Collaborate with all appropriate departments and personnel to ensure customer satisfaction., • Assist with account development and make support calls on customers as necessary., • Maintain contact and friendly relationships with suppliers and customers, building a favorable company image and resolving problems and complaints as they arise., • Maintain pricing profiles to be competitive with current market levels while attaining necessary margin and profit goals., • Report business progress, identify needs and concerns to executive team., • Encourage positive thinking approaches to problem solving., • Address and resolve personnel issues in conjunction with Human Resources., • Maintain a safe, clean and organized work area., • A minimum of three (3) years of management experience preferred., • Experience and/or education in business administration preferred., • Excellent written & oral communication and strong relationship building skills required., • Detail oriented with solid organizational skills and the ability to prioritize and multi-task., • Solid computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus., • Must be able to understand and calculate gross profit/gross margin, add, subtract, multiply, and divide. The ability to calculate averages and other functions preferred., • Must be a good listener with above average reasoning ability and make minimal mistakes. Must be a good learner whom can assimilate product knowledge and skills as they are presented., • Experience with industrial distribution, preferably fluid power components preferred. Familiarity with industrial and hydraulic hose and fittings, especially Parker Hannifin a plus., • Must be able to work with a wide variety of people and personalities., • Maintain regular and punctual attendance. Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks.