Community Manager
16 days ago
Santa Rosa
Job Description Community Manager Lead the Welcome. Set the Standard. Love What You Do. Location: Santa Rosa, CA | Company: Rutherford Management Company At Rutherford Management Company, our Community Managers are both business leaders and hospitality leaders, balancing financial stewardship with exceptional resident experiences. This role is responsible for all aspects of community operations, including leasing, marketing, financial performance, resident experience, and team leadership. The Community Manager personally drives leasing and marketing efforts while leading the on-site team to meet occupancy, financial, and service goals. Essential Functions Leasing & Marketing • Serve as the primary leasing agent: conduct tours, follow up with prospects, process applications, and execute leases., • Develop and implement marketing strategies to drive qualified leads, including online presence, outreach, social media, and local partnerships., • Monitor leasing activity, conversion ratios, and traffic sources; adjust tactics to achieve occupancy and leasing velocity goals., • Lead renewal strategies by proactively engaging residents, presenting renewal offers, and ensuring timely lease execution., • Manage property-level performance, including revenue growth, expense control, and budget compliance., • Prepare and review monthly financials, variance reports, and forecasts in partnership with the Regional Manager., • Ensure timely rent collection, delinquency resolution, and compliance with all company policies and procedures., • Coordinate preparation of market-ready units with Service Team members, minimizing vacancy days and ensuring high-quality presentation., • Deliver a hospitality-first resident experience, ensuring all interactions are professional, personalized, and solutions-oriented., • Address resident concerns promptly and thoughtfully, balancing empathy with policy compliance., • Promote community engagement events and initiatives to build a strong sense of belonging., • Recruit, hire, train, and supervise property team members (Service Managers, Service Technicians, etc.)., • Provide coaching, performance feedback, and professional development aligned with RMC's leadership values., • Coordinate work schedules and approve payroll hours while maintaining labor cost controls., • Maintain compliance with Fair Housing and all applicable landlord-tenant laws., • Proactively identify and address risk management concerns related to safety, liability, and resident conduct., • Manage eviction processes, legal issues, and vendor relationships in accordance with RMC policy., • Ensure documentation, contracts, and resident files are complete, accurate, and audit-ready.Knowledge, Skills & Experience, • Minimum of 3 years in multifamily property management, with at least 2 years in a supervisory role., • Demonstrated leasing success with strong closing ratios and occupancy performance., • Proven ability to develop and execute creative marketing campaigns that drive results., • Strong financial acumen with experience in budgeting, variance analysis, and NOI growth., • Proficiency with property management software (Entrata preferred) and Microsoft Office Suite., • Strong communication, interpersonal, and leadership skills; ability to balance hospitality with accountability., • RISE 2.0 Programs for growth, recognition, and innovation., • MyRISE Ownership Program for employee empowerment and shared success., • Hospitality-First Service as our brand identity., • Integrity & Honesty, • Driven & Accountable, • Collaborative & Inclusive, • Highest Quality & Professionalism, • Leasing & Marketing Expertise, • Leadership Excellence, • Strong Interpersonal Skills, • Effective & Compassionate Communication, • Proactive Problem Solving, • Financial & Operational Acumen Standard schedule: Monday-Friday, 9am-6pm. Additional evening/weekend hours may be required during high vacancy, lease-ups, or events. Regular travel between properties and to company-wide meetings, trainings, and events. Background Check and Drug Screen Required