Assistant General Manager
14 days ago
Fairfield
Job DescriptionDescription: Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will assist our General Manager to lead the team as an Assistant Manager. This is a role for someone with team management skills who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! • Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress., • Sets the example for the team of the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards., • Keeps the team members engaged in their duties, • Strive for high customer review ratings!, • Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints, • Actively communicates team developmental needs and issues to management to ensure growth, • Develops team in up-selling and using dog evaluations to grow revenue, • Communications any concerns or needs to General Manager proactively and partnering after attempting to resolve issues, • Assist in creating staff schedules and helps monitor daily schedules, • Maintains optimum staffing and development with all employees, • Leads by example by coaching all on contributing to a positive team-oriented culture, • Delivers written performance reviews and gives employees positive acknowledgment when due!, • Help coach the staff on our Dogtopia-isms, • The Rules by which we, as DOGTOPIANS, live are:, • We LOVE life unconditionally like a dog., • We STAY loyal to our pack., • We CHASE the absolute highest standards of safety., • We PLAY to our fullest potential., • We TREAT every day like it’s the Most Exciting Day Ever!, • Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty-gritty complete., • Maintain and update cleaning schedule, along with holding themselves and the team accountable to Dogtopia’s safety and cleaning standards., • Inventory Management of cleaning, dog, and First aid supplies., • It’s always bring your dog to work day!, • Education in basic dog obedience and training, • Fun, Dynamic team culture, • Career progression based on performance, • Additional certification programs are available, • Competitive wages with flexibility in scheduling, • Paid time off, medical benefits, and company incentives, • Dental insurance, • Vision insurance, • Referral program, • Employee discount, • Pet rider program, • Strong supervisory and delegation skills., • Excellent verbal and written communication skills., • Excellent interpersonal skills for internal and external customers., • Excellent sales and customer service skills., • Thorough understanding of principles and methods used to promote, display, and sell products and services., • Excellent organizational skills and attention to detail., • Strong analytical and problem-solving skills., • Ability to function well in a high-paced and at times stressful environment., • Committed to the success of the team and not just as an individual., • Flexibility to work a non-traditional schedule (must have early morning/late evening availability in addition to working certain weekend/holiday hours required), • Proficient with Microsoft Office Suite or related software and POS systems. Education and Experience: • High school diploma or equivalent., • At least one year of experience managing others in a supervisory role in a professional environment., • Prolonged periods of standing, walking and moving around the playrooms., • Must love dogs.