Operational Excellence Manager
9 hours ago
Madrid
ph3About SAMY /h3 pWe weren't built to follow, we were built to lead. /p pSAMY is the global powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. /p pSince 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day. /p pWe are Path Finders: curious, ambitious, and never afraid to challenge what's next. /p pWe don't play it safe. We build what's next. /p pInstagram | TikTok | Culture page /p h3Role Mission /h3 pAs an Operational Manager, you will be responsible for reviewing and optimizing processes by implementing innovative strategies to improve efficiency for one of our most important clients. Reporting to the Account Director, and acting as the main point of contact for the different internal teams, this role will centralize knowledge, implement innovative strategies, and explore new KPIs and methodologies to ensure operational excellence. You will play a critical role in integrating new work methods, fostering collaboration, and advancing innovation across Social Advocacy. /p h3Key responsibilities /h3 ul liOptimize processes and drive operational excellence by analyzing workflows, improving SOPs, leading continuous improvement initiatives, and integrating new creator types, platforms, and content formats across Social, Influencer Marketing, and Social Commerce. /li liDevelop data-driven performance frameworks by analyzing operational data, creating KPIs, maintaining documentation, and providing insights to improve efficiency and decision-making. /li liDrive innovation strategies across Social Advocacy by implementing new performance models, identifying emerging opportunities, and collaborating on initiatives that increase influence, share of voice, and commercial impact. /li liManage cross-functional collaboration and stakeholder alignment by partnering with internal teams, agencies, clients, and external platforms to ensure seamless execution of innovation projects. /li liSupport the Account Director in identifying growth opportunities and developing action plans for the account. /li liIntegrate strategy and creativity with cross-functional teams across the Group's brands. /li liLead and get involved in special projects, delivering innovation in processes and tools to make the team more efficient. /li liLead team development and operational capability building by training teams on new methodologies, fostering continuous improvement, and ensuring alignment with business objectives. /li liStay up to date with industry trends across Social, Influencer Marketing, and Social Commerce, bringing fresh perspectives and best practices into the account. /li /ul h3Skills experience /h3 ul liPrevious experience in large account management and multidisciplinary team management. /li liProven experience in optimizing workflows and implementing innovative methodologies. /li liSolid understanding of Social Advocacy as a discipline (Social, Influencer Marketing, and Social Commerce). /li liHigh adaptability and strong analytical skills. /li liExceptional team management, leadership, and organizational skills. /li liLanguages: Native Spanish, English full working proficiency (verbal and written). /li /ul h3Benefits /h3 ul lipbWork your way /b — Flexible schedule, hybrid work, and the opportunity to work up to 3 weeks a year from any SAMY office around the world. /p /li lipbTime that matters /b — Celebrate your birthday with a day off, plus company holidays on December 24th and 31st to recharge. /p /li lipbGrow with us /b — Global mobility opportunities, mentorship, parenthood support, and a transparent performance-driven compensation framework. /p /li lipbBe part of the journey /b — Help shape our team through our referral program and enjoy a collaborative, social culture, backed by a transparent, performance-driven compensation framework that rewards impact and supports your growth. /p /li lipbPrivate /b bhealth insurance /b through Cigna, with Samy covering 20% of the plan. /p /li lipbWellhub membership /b, including the registration fee and Online Plan (optional upgrades available at the employee's expense). /p /li lipFlexible compensation through bCobee /b. /p /li lipAccess to sponsored bwellbeing initiatives /b, including physiotherapy, mindfulness, and fitness classes. /p /li /ul h3The SAMY Mindset /h3 pForget the job description for a second. The real question is: are you a Path Finder? Bold enough to challenge what's possible. Collaborative enough to build it together. Driven enough to make it happen. We don't just hire for roles, we hire for mindset. We look for people who communicate with honesty, collaborate without ego, embrace change with energy, and take real ownership of what they build. We're not looking for people who think the same, we're looking for people who want to grow with us. Here's what it actually looks like to belong here: Be Kind — because respect, trust, and honest feedback make great teams stronger. Go Beyond — because good is never enough when excellence is the standard. Craft Together — because the best ideas don't happen in silos. Enjoy the Journey — because growth lives outside the comfort zone. Own It — because real impact starts with accountability. If this feels like your kind of adventure, let's build something together. /p h3Diversity Inclusion /h3 pAt SAMY, difference is not something we accommodate, it's what makes us stronger. With a team made up of 70% women and more than 35 different nationalities, our different backgrounds, perspectives, and experiences challenge our thinking, sharpen our creativity, and push us to build better work, and a better company. We are committed to creating an inclusive, accessible, and barrier-free environment where everyone feels seen, heard, and empowered to thrive. And if you need support or adjustments along the way, we'll make sure you have what you need to do your best work. /p pInstagram | TikTok | Culture page /p p#LI-RS1 /p /p #J-18808-Ljbffr
Waiters
Sales & Marketing
Chef & Cook
Retail
Salon & Beauty
Construction & Trades
Quick Service
Accounting & Finance
Animal Care
Art, Media, Design
Bar Staff
Barista
Child Care
Cleaning
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Events & Promotion
Fashion
Healthcare
Host & Hostess
Information Technology
Kitchen Porter
Legal
Management
Manufacturing
Office & Admin
Online Jobs
Science
Security
Sports & Wellness
Warehouse
Writing & Editing
Other
