Operations Manager Assistant
il y a 1 jour
Aix-en-Provence
About the job
ECG is the No. 1 in outdoor hotel employment. Why join us? 5000 job opportunities a year
recognised brands (Homair-Eurocamp, Marvilla Parks, Tohapi, Roan, ECGS, etc.) - Over 400 destinations in Europe's finest 4 and 5 star campsites
3 million customers every year.
ECG is a unique professional experience, evolving in a multicultural environment, by the sea, by a lake, in the mountains... Your best job, their best holiday!
The Operations Manager Assistant, together with the Operations Director, implements a strategy that consistently delivers an excellent experience for all ECG customers on site. You will provide strong support to develop and lead a team that understands and anticipate the needs of ECG's customers and ensures that the promises of the ECG brands are delivered daily.
HR / Staff management
Budget follow-up.
In accordance/collaboration with Regional Supervisors and Human Resources: interview, assess, allocate, train staff for optimal resource management.
Collaborate with Operations Director / HR for efficient control of hours, bonuses and extra hours.
Follow-up staff management in coordination with Operations Director and HR department. Problem solver related to staff behaviour when needed.
Active within the KPI’s follow-up (staff and customers)
Regular meetings / site visits
Fleet management
Assist the Operations Director with all aspects of the fleet management, such as:
Feedback on fleet quality and recommendations to the fleet management.
Assistance with mobile-home plan liaising with contractors.
Follow-up with ECGS managers for Spain regarding the maintenance of the units.
Coordinate, action and ensure fleet blockages when required (breakdowns, delays, accidents, etc.)
Customer management
In charge of the follow-up of the customers satisfaction in the country of operation:
Follow-up of dashboards
Regular meetings with Regional Supervisors and Site Managers to improve the customer satisfaction.
Budgets
Work on budget with the Operations Director:
Assist with staff budget
Assist with external companies’ budget
Assistance with budget arbitration for equipment and technical check. Partner campsite management meetings
In coordination with Contracting and assisting Operations Director tasks, meet regularly partner sites management to ensure a good relationship and strength ties.
Follow-up and feedback on points to be improved/changed/added on the partner sites with the contracting.
External companies
Assist Operations Director with managing external companies in the area: maintenance, cleaning, inventory local suppliers, etc.
Look for new external collaborators to fulfil all required needs for Operations in Spain and Portugal.
Follow up of payments, ensure the procedure is followed, all BDC are issued, payment is on time.
This role requires close collaboration with your peers and with the various departments concerned, external suppliers, as well as with partner campsites managers and Directors. Department: Room Division Management
About you
In this role, you will need : Proven operational management experience in hospitality or services.
A high level of numeracy, proficient with Excel and able to control and manage budgets.
Used to work withing Google shared documents environment
Strong leadership, team management, and communication skills.
Problem-solving, budget awareness, and guest satisfaction focus.
Flexibility for travel and logistical operations knowledge.
Collaborative mindset for cross-functional coordination.
Coaching and mentoring experience preferred.
Speak at least English and/or French + the language of the countrywhere allocated.
Cleared driving licence. Work conditions
Place of work will be the country of operation, with regular travel to sites.
International travel required to attend the group meetings.
Be in possession of all required documents to be eligible to work at the country where allocated.
Work indoors or outdoors in all weathers, all seasons, on foot or motorised.
Equipment provided: phone, laptop, company vehicle and corporate credit card.
Working days are Monday to Sunday, 2 days off per week to be agreed. Language required: French.
The company
A leader in outdoor accommodation, European Camping Group offers an unrivalled, high-end range of 4/5* campsites in top tourist destinations.
