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  • Assistant Reservation Manager
    Assistant Reservation Manager
    hace 3 días
    £40000 anual
    Jornada completa
    London

    We are seeking an experienced and highly organised Assistant Reservations Manager to support the efficient operation of our reservations department at Cipriani London. The ideal candidate will have a strong background in hospitality or restaurant operations, excellent leadership abilities, and a commitment to delivering exceptional guest service. This role includes overseeing the reservations process, supporting and supervising the reservations team, managing guest communications, and working closely with senior management to optimise guest experience, table allocation, and operational efficiency. Duties Oversee and manage the daily reservations process, ensuring accuracy and timely handling of all guest bookings. Respond professionally to guest enquiries via telephone, email, and online booking platforms. Maintain a comprehensive understanding of the restaurant’s service standards, menu offering, seating arrangements, and operational requirements. Assist with training, developing, and supervising reservations team members to ensure consistent service excellence. Monitor booking patterns and guest preferences to maximise table utilisation and revenue opportunities. Ensure all reservation procedures comply with company policies, health and safety standards, and data protection requirements. Collaborate with the Restaurant Manager and senior management to enhance guest experience, streamline workflows, and support service objectives. Prepare reports and provide insights on booking trends, no-shows, VIP guests, and special requests. Support the smooth coordination between the reservations team and front-of-house operations. Requirements Proven experience in a luxury hospitality environment, ideally within restaurant or hotel reservations. Previous supervisory or team-lead experience with strong leadership and coaching abilities. Excellent organisational and time-management skills, with the ability to manage multiple priorities effectively. Exceptional communication skills in British English, both written and verbal. Strong knowledge of restaurant operations; familiarity with culinary and service workflows is advantageous. Proficiency with reservations and CRM systems (e.g., SevenRooms, OpenTable, ResDiary, or similar). High level of professionalism, discretion, and guest-focused service. Ability to lead by example and maintain Cipriani’s high standards of hospitality at all times. Job Type: Full-time Benefits: Health & wellbeing programme Private medical insurance Work Location: In person

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  • Guest Relations
    Guest Relations
    hace 14 días
    £13–£16 por hora
    Jornada completa
    Knightsbridge, Westminster

    Job Title: Guest Relations 📍 Location: 10 Brompton Road, Knightsbridge, London SW1X 7QN About Us Mazlum® is one of Turkey’s most established confectionery brands with over a century of history. We take pride in our handmade chocolates, Turkish delight, and traditional sweets. Now, we are bringing this century-old legacy of flavor to the heart of Knightsbridge, London. Every guest is welcomed with the warmth and hospitality that define who we are. About You • You enjoy creating a pleasant experience for guests, • You have a well-groomed, positive, and energetic presence, • You are strong in communication and teamwork, • If you have an interest in desserts, we would be happy to have you on our team Job Description As a member of the Mazlum® team, you will help ensure that every guest feels special. From greeting guests with a smile to carefully serving our desserts, every step you take will reflect Mazlum’s warm and hospitable spirit. Requirements • Minimum 3 years of restaurant or café experience is mandatory, • Friendly, polite, and positive attitude, • Ability to adapt to teamwork in a fast-paced environment, • Legal right to work in the United Kingdom Benefits • Competitive salary based on performance, • Career development and advancement opportunities, • Employee discount on our unique products, • Supportive working environment with a family-like atmosphere Join Our Family 😊 Mazlum® is looking for friendly, sincere, and passionate team members to share its century-old legacy of sweetness with London. Let’s make every day a little sweeter together. 🍫🍭🍮

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  • Part-Time Remote Booking Agent – Holiday Rentals
    Part-Time Remote Booking Agent – Holiday Rentals
    hace 27 días
    Jornada parcial
    London

    Company IAG Real Estate Location Remote Work from Home Job Type Part-time 2–3 days per week approximately 3 hours per day Salary £35,700 per year pro rata About Us IAG Real Estate is an international property and holiday rental company specializing in short-term and mid-term accommodation. We focus on providing reliable service, clear communication, and a smooth rental experience for both guests and property owners. We are currently looking for a Remote Holiday Rental Booking Agent to support our daily operations and assist guests throughout the booking process. This role is ideal for someone seeking flexible working hours or a secondary income. Job Description As a Remote Holiday Rental Booking Agent, you will be responsible for responding to guest inquiries, managing reservations, and ensuring a smooth and professional booking experience from first contact to confirmation. You will act as a link between guests and property owners. Responsibilities Respond to guest inquiries via email phone and booking platforms Provide accurate information about properties availability and pricing Manage reservations and confirm bookings Assist guests before and after booking with any questions or issues Communicate with property owners regarding availability and readiness Maintain accurate records of bookings and guest communication Requirements Previous experience in customer service hospitality travel or real estate is an advantage Strong written and verbal communication skills Good organizational skills and attention to detail Ability to work independently and manage time effectively Basic familiarity with online booking platforms and tools Availability to work part-time with a flexible schedule What We Offer Competitive part-time salary pro rata from £35,700 per year Fully remote work from home Flexible working hours Training and ongoing support Opportunity to grow within a real estate and holiday rental company.

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  • Senior Customer Service Advisor
    Senior Customer Service Advisor
    hace 1 mes
    £50000–£60000 anual
    Jornada completa
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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  • Pest Control
    Pest Control
    hace 2 meses
    £27000–£33000 anual
    Jornada completa
    London

    Pest Control Technician Location: London Company: SpringK Pest Solutions An exciting opportunity has arisen for a Pest Control Technician to join our growing team. This role involves delivering complete pest management services, including proofing, inspections, and reporting, while proactively identifying conditions that may lead to pest activity. You’ll take full ownership of pest-related issues across client sites, helping maintain safe, compliant, and pest-free environments. Key Responsibilities Take ownership of all pest-related matters including infestations, cleaning, and proofing. Respond promptly to genuine emergency call-outs. Carry out thorough inspections and produce detailed service reports. Escalate issues to relevant stakeholders where required. Identify non-repairable faults in plant or machinery and report findings with recommendations to management. Provide practical, prioritised recommendations to clients to prevent future pest activity. Carry out proofing works and installations within technical competence and current specifications. Advise site managers of pest activity and potential operational impact. Use pesticides safely and responsibly in line with COSHH regulations. Always comply with company Health & Safety policies. Qualifications are essential RSPH Certificate in Pest Control or BPCA Diplomas Parts 1 & 2 Full UK driving licence Ideal Candidate should have excellent well spoken English, be professional, reliable, and motivated This job is based on the road with minor office work All candidates will be considered regardless of previous pest control experience as long as they are qualified. Company vehicle and further employee package can be discussed in the interview

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  • Sales and Customer Service (No Experience Required)
    Sales and Customer Service (No Experience Required)
    hace 2 meses
    £1600–£3000 mensual
    Jornada completa
    London

    We are a renowned company in Dalston, now expanding our sales team. Specialising in field sales & marketing, we focus on boosting brand awareness & driving revenue while delivering excellent customer service. This full time equivalent role offers unlimited earnings, ideal for those motivated by performance & success. Our Organisation’s mission is to connect clients, brands and customers by creating long lasting relationships. All whilst providing a supportive, friendly & motivated environment’s for our teams to achieve their professional & personal goals. This role is not suitable for candidates currently in education due to the full-time equivalent commitment required. Responsibilities Sales: Engage in face-to-face acquisitions in various locations in the Essex area and drive sales and customer experience. Customer Service: Deliver top-notch customer service to ensure satisfaction, retention & customer experience. Marketing: Leverage your expertise to clearly communicate product benefits, effectively boosting brand awareness. Teamwork: Collaborate within the team to refine sales quality and tailor your approach. Client Knowledge: Provide information, stats, case studies and/or examples, and be able answer questions that customers might have. Listen: Take on advice from your mentor, to be able to grow your skills and understanding, and listen to customers and try to overcome objections. Meetings & Events: Participate in daily office meetings & optional social gatherings to grow your network and learning potential. What We Offer Recognition: Celebrate success at weekly meetings & national award ceremonies. Earning Potential: The opportunity to earn through commission and added incentives when certain sales goals are met. Company Culture: Be part of a team that moves fast, supports each other, and knows how to have fun while achieving great things together. Training & Development: Develop sales & customer service skills through one-on-one mentorship with a senior sales associate. Career Growth: Clear path to progress into leadership & mentor roles, within your first year. Incentives: Earn extra rewards, event invites & win invites on international travel events. Prime Location: Office located in the heart of Dalston. Immediate Starts Available! Requirements Communication: Strong face-to-face communication skills. Location: You must be able and willing to commute into Central London. Team Skills: Enjoy working within a team, meeting new people & building connections. Full time Equivalent Availability: Eligible and available to work in the UK for 4/5 full days a week (Between Mon-Sat). No Experience: Experience in customer-facing roles (like retail, hospitality, warehouse, sales or customer service) is a plus but not required due to the initial training they provide. Your next opportunity starts here! Apply now and submit your up to date CV and contact details for this immediate start opportunity. Successful candidates will be contacted within the next few days to answer a few questions and potentially book in for a face to face meeting at our vibrant Romford office. If you're ready to grow, achieve, and be part of something exciting, apply now and start your journey with us!

    Sin experiencia
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  • Clinic coordinator
    Clinic coordinator
    hace 2 meses
    £13 por hora
    Jornada parcial
    Elstree

    We are seeking a confident and commercially minded Reception coordinator to join our clinic. This role is front facing and sales supportive, combining excellent client care with proactive outbound calling. You will be the first point of contact for clients in clinic and for new enquiries, playing a key role in converting leads into booked consultations and treatments. This is not a passive desk role. You must be comfortable picking up the phone, following up warm leads, handling objections, and confidently discussing our treatments and offers. Duties and responsabilities: Oversee the reception area, warmly welcoming clients and maintaining a professional front-of-house presence. Manage appointment bookings and optimise the clinic schedule to ensure smooth operations and efficiency. Conduct consultations with both new and existing clients, offering tailored recommendations and upselling services where appropriate. Actively engages with clients to ensure they are fully aware of all services, offers and packages, to encourage further bookings. Respond to emails promptly and professionally, handling client and internal enquiries efficiently. Collaborate with the clinic team to ensure smooth operations and exceptional customer services. Responsable for gathering client feedback on their experience and book their next service. Maintaining all data documentation for treatments, services, products for clients and client's files up to date and organised. Monitor stock levels, ensuring adequate supplies are maintained, and uphold high standards of clinic cleanliness. Handle payments to the clinic by card, cash; keep record of financial transactions. Keep the reception and your whole department area clean and tidy. Assist with social media and monthly promotions. Assist with additional duties as needed to support the clinic team. Requirements: Minimum 2 years of experience in a front of house.

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