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  • Customer & Administration Coordinator
    Customer & Administration Coordinator
    hace 21 días
    £14.82 por hora
    Jornada completa
    London

    Location: Remote, with occasional attendance at a London office Hours: Monday to Friday, 9:00 AM to 6:00 PM Pay: £14.82 per hour Job Type: Full-time About the Role We are recruiting on behalf of our client for an organised, reliable and professional individual to join their team in a full-time remote administrative position. This is a varied, communication-focused role involving customer liaison, scheduling, online administration, record keeping and general operational support. You will act as an important point of contact for customers and clients, helping to manage incoming enquiries, coordinate appointments, maintain accurate records and ensure relevant information is communicated to the appropriate members of the team. The role is primarily remote, with the majority of your responsibilities carried out from home using online platforms, email and internal company systems. From time to time, you may be required to attend the client's London office for training, meetings or other operational requirements. This position would suit somebody who is organised, comfortable communicating with people online and able to manage several administrative responsibilities throughout the working day. What You'll Be Doing Your responsibilities will include: • Responding to customer and client enquiries through email, online platforms and internal systems, • Providing clear, polite and professional responses to general enquiries, • Gathering relevant information from customers and ensuring details are accurately recorded, • Managing incoming enquiries and ensuring they are responded to or passed to the appropriate team member, • Coordinating appointments and managing daily schedules, • Checking availability and arranging suitable appointment dates and times, • Booking, confirming, rescheduling and cancelling appointments where required, • Sending appointment confirmations, reminders and relevant updates, • Keeping schedules accurate and up to date throughout the working day, • Communicating schedule changes, cancellations and other important updates to colleagues, • Monitoring shared inboxes, online portals and internal systems, • Maintaining accurate customer records and administrative logs, • Completing data entry and updating internal tracking documents, • Uploading and updating online listings, advertisements and information when instructed, • Uploading photographs, descriptions and other information to online platforms, • Reviewing information carefully to ensure it is complete and accurate, • Making amendments to online information when requested, • Liaising with different members of the team to ensure information is passed on promptly, • Providing live updates to colleagues where appointments or customer circumstances change, • Recording important notes, requests and information from customer conversations, • Following up on outstanding administrative matters where required, • Escalating enquiries to a supervisor or relevant department when further guidance is needed, • Supporting other departments with straightforward administrative tasks when required, • Updating templates, documents and internal records, • Ensuring outstanding enquiries and incomplete tasks are appropriately handed over, • Following company procedures when handling customer and business information, • Maintaining confidentiality and using company-approved systems when handling information Customer Liaison Communication will form an important part of your working day. You will regularly communicate with customers through approved online platforms and email, helping them with general enquiries, arranging appointments and keeping them updated where appropriate. You are not expected to have the answer to every question. Where an enquiry falls outside your responsibilities or you are unsure of the correct information, you will be expected to refer the matter to the appropriate colleague or supervisor. We are looking for somebody who can communicate naturally and professionally while maintaining accuracy and following the correct processes. Scheduling & Organisation A significant part of the position involves coordinating schedules and appointments. You will need to keep track of available times, customer availability, cancellations, rescheduling requests and changes throughout the day. Accuracy is important. Information should be recorded promptly so that other members of the team have access to the latest schedule and customer updates. You should therefore be comfortable working with calendars, online forms, internal tracking systems and other digital tools. What We're Looking For Previous experience in administration, customer service or a similar position may be beneficial, but it is not essential as training and guidance will be provided. We are particularly interested in applicants who: • Have strong written communication skills -Communicate professionally and confidently • Are organised and able to manage multiple tasks, • Have good attention to detail, • Are comfortable working with computers and online systems, • Can confidently use email and web-based platforms, • Can maintain accurate records and schedules, • Are comfortable communicating with customers and clients, • Can work independently without constant supervision, • Are reliable and able to manage their workload responsibly, • Can follow written processes and instructions carefully, • Understand when something should be escalated to a supervisor, • Are comfortable asking for guidance rather than guessing, • Can work effectively as part of a wider team, • Understand the importance of confidentiality and responsible data handling Working From Home As this is primarily a remote position, you should have a suitable environment from which you can work professionally throughout your scheduled hours. You should be comfortable working independently, managing your own daily workload and remaining responsive through the company's communication and administrative systems. You will be expected to maintain the same professional standards when working remotely as you would in an office environment. London Office Attendance Although this is a remote position, it is not exclusively home-based. From time to time, you may be required to attend the client's office in London for training, meetings, operational support or other reasonable business requirements. Applicants should therefore be able to travel to London when required. Working Hours & Pay This is a full-time position working: Monday to Friday 9:00 AM to 6:00 PM The position is paid at £14.82 per hour. Further information regarding working arrangements and the day-to-day structure of the position will be provided during the recruitment process. Training & Support Training will be provided to help you understand the client's systems, procedures and expectations. You will receive guidance on the platforms and processes used as part of your day-to-day responsibilities, and support will be available when you encounter an enquiry or situation you are unsure about. The role does not require you to make decisions outside your level of responsibility. Following procedures, maintaining accurate records and communicating effectively with the wider team are key parts of the position. Apply Now If you are organised, reliable, comfortable working remotely and enjoy a role involving communication, scheduling and administration, this could be a great opportunity for you. If you feel this role is for you, apply now.

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  • Work From Home – Paid Research
    Work From Home – Paid Research
    hace 17 horas
    Jornada parcial
    London

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

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  • Executive Assistant to CEO
    Executive Assistant to CEO
    hace 6 días
    £14.8 por hora
    Jornada parcial
    London

    Executive Assistant to the CEO (Part Time) Wormwood Scrubs Pony Centre, West London 20 hours per week | London Living Wage - £14.80 ph | Mostly on site, with occasional home working | Closing date: Sunday 18th October About us Wormwood Scrubs Pony Centre is a much-loved RDA riding school and charity in the heart of West London, offering riding lessons, community programmes and opportunities for young people and volunteers. We are a friendly, close-knit team, and no two days on the yard are the same. The role We are looking for an organised, proactive Executive Assistant to support our CEO, Tonya. You will be her right hand, helping to keep the centre's governance, paperwork and priorities running smoothly so she can focus on leading the organisation. This is a varied and central role that suits someone who enjoys being busy, spotting what needs doing before it's asked, and working as part of a small team. Key responsibilities • Draft and send emails, letters and documents on behalf of the CEO, • Manage and maintain organisational paperwork, records and documentation, • Keep track of deadlines, projects and priorities, and chase where needed, • Assist the CEO in her dealings with the trustees and board, keeping communication and paperwork organised, • Act as a point of contact between the CEO, staff, trustees and external partners, • Work closely with the wider admin team, playing a central role in keeping day-to-day administration running smoothly About you • Previous experience in an EA, PA or senior admin role, • Excellent written and verbal communication, • Highly organised, with strong attention to detail, • Able to prioritise, use your initiative and work independently, • Confident using Google Workspace, • Trustworthy and discreet, • An interest in horses, charities or community work is welcome but not essential What we offer • London Living Wage, • 20 hours per week, with flexible working days and hours to be agreed, • Mostly on-site work in a unique animal-filled setting, with occasional flexibility to work from home

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  • Personal Assistant / Business Support Assistant
    Personal Assistant / Business Support Assistant
    hace 1 mes
    £14–£15 por hora
    Jornada parcial
    London

    Location: Primarily home-based, with regular attendance at our office in NW3 7TT Hours: 20–30 hours per week Position: Part-time Salary: Competitive, depending on experience About the Role We are looking for a highly organised, reliable and proactive Personal Assistant / Business Support Assistant to provide direct support to the business owner and assist with the day-to-day running of our procurement business. The role will be primarily home-based, with some time required at our office in NW3 7TT. The successful candidate will need to be comfortable working independently, managing priorities and dealing with a variety of tasks across both personal and business matters. This is a varied role for someone who enjoys being organised, taking responsibility and making sure things get done. Key Responsibilities Personal Assistant Support • Manage and organise the business owner's diary, appointments and commitments., • Help prioritise daily and weekly tasks., • Arrange meetings, calls and appointments., • Prepare reminders and follow-ups., • Assist with personal administration and occasional personal errands where required., • Help keep paperwork, correspondence and important information organised., • Manage confidential information with complete discretion. Business Administration • Assist with general administration for the procurement business., • Draft, format and send emails and correspondence., • Follow up with suppliers, customers and care homes., • Maintain accurate records and update spreadsheets and databases., • Organise documents, contracts, applications and supplier information., • Help monitor outstanding actions and ensure they are followed up., • Assist with preparing reports, price information and other business documents., • Keep track of important deadlines and renewal dates. Supplier & Customer Support • Communicate professionally with suppliers and customers by email and telephone., • Follow up outstanding issues and requests., • Assist with setting up new customer and supplier accounts., • Help obtain information, quotations and documentation., • Keep records of ongoing issues and actions., • Escalate matters to the business owner when required. General Office Support • Help maintain an organised filing system., • Organise digital and physical documents., • Assist with scanning, printing and document preparation., • Support general office administration., • Help improve administrative processes and make the business more efficient. The Ideal Candidate We are looking for someone who is: • Highly organised and methodical., • Reliable and trustworthy., • Proactive rather than waiting to be told what to do., • Confident communicating by email and telephone., • Comfortable dealing with suppliers, customers and business contacts., • Able to manage several tasks at the same time., • Good at following up and making sure actions are completed., • Discreet and comfortable handling confidential information., • A good written communicator with excellent attention to detail., • Comfortable working independently from home., • Confident using Microsoft Office, Outlook, Word and Excel., • Able to learn new systems and processes quickly., • Flexible and willing to help across both personal and business administration. Experience Previous experience as a Personal Assistant, Executive Assistant, Business Administrator, Office Manager or similar would be beneficial. Experience within procurement, care homes, facilities management, hospitality or a supplier/customer-facing business would be an advantage, but is not essential. Most importantly, we are looking for someone who is organised, dependable, practical and capable of taking ownership of tasks. Working Arrangement The position will be 20–30 hours per week, depending on the needs of the business and the successful candidate. The majority of the work can be completed from home, but the role will require regular attendance at the office in NW3 7TT. The exact working days and hours can be discussed and agreed with the right candidate. What We Offer • Flexible part-time working arrangement., • Primarily home-based working., • Regular office-based working in NW3 7TT., • A varied role with responsibility and autonomy., • Direct working relationship with the business owner., • Opportunity to become an important part of a growing procurement business., • Potential for the role and hours to develop over time. To Apply Please provide a CV and a brief covering note explaining your relevant experience, availability and why you feel you would be suitable for the role. We are particularly interested in candidates who can demonstrate excellent organisation, attention to detail, initiative and discretion.

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  • Mortgage Administrator
    Mortgage Administrator
    hace 6 días
    £28000–£30000 anual
    Jornada completa
    London

    About Us Knights Hill Capital is a boutique mortgage brokerage based in London. We work with a wide range of clients and cases, from first-time buyers purchasing their first home through to experienced landlords with multi-million-pound property portfolios. Our work covers residential mortgages, buy-to-let and investment property finance, alongside protection for individuals and businesses. We are a small and growing firm, so we are looking for someone who is comfortable working as part of a close-knit team and who genuinely enjoys the administrative and case-management side of mortgage advice. The Role We are looking for an experienced Mortgage & Protection Administrator. Experience in financial services is a big plus! This is very much an administration and case-management position. We are looking for someone who enjoys being organised, keeping on top of cases, dealing with clients and lenders, and making sure the administrative and compliance side of the business is handled properly. You will work closely with our mortgage brokers and take responsibility for the administration of cases from the initial stages through to mortgage offer and completion. Your day-to-day responsibilities will include: • Liaising with clients to obtain the documents and information required for their mortgage application., • Reviewing and organising client documentation so cases are properly prepared for the broker to review., • Submitting Decisions in Principle and full mortgage applications to lenders based on the broker's advice and instructions., • Managing applications after submission, including dealing with lender requirements, outstanding documents and case updates., • Keeping clients informed and following up where further information or documentation is required., • Completing the required compliance administration for each case in line with our network's requirements and the broker's guidance., • Maintaining accurate and well-organised client records on our CRM and internal systems., • Submitting and progressing protection applications, including Life Insurance, Critical Illness Cover and other personal or business protection products., • Liaising with lenders, insurers and other parties involved in a case where required., • Keeping on top of multiple cases at different stages and making sure nothing gets missed. What We're Looking For We are particularly looking for someone who is naturally organised and takes pride in good administration. You should be comfortable picking up the phone and speaking with clients, lenders and insurers, and confident using different systems throughout the working day. You will also need: • Strong attention to detail., • Good written and verbal communication skills., • Confidence dealing with clients over the telephone., • Experience using mortgage CRM systems and lender portals., • Experience submitting DIPs and mortgage applications., • A good understanding of mortgage compliance and file requirements., • Experience with protection applications and the associated administration and compliance., • Strong general IT skills., • The ability to manage your own workload and priorities., • A proactive approach to chasing outstanding information and progressing cases., • The ability to work independently while being part of a small team. Because we are a boutique firm, we are looking for someone who is comfortable with the demands of a growing business and is willing to take ownership of their area of responsibility. Right to Work Applicants must already have the right to work in the UK. We are not able to provide visa sponsorship for this position. What We Offer • £28,000 - £30,000 per annum, • Hybrid working – London office and home working, • Permanent, full-time position, • A stable role within a small, growing mortgage and property finance brokerage, • The opportunity to become an important part of the day-to-day running of the firm as the business grows We're looking for someone who genuinely enjoys mortgage administration, likes keeping things organised and takes satisfaction from making sure cases are handled properly from start to finish. If that sounds like you, we'd be interested in hearing from you.

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  • Receptionist / Administrator
    Receptionist / Administrator
    hace 21 días
    £22000–£24000 anual
    Jornada completa
    London

    Shoreditch Homes | Shoreditch, East London 📍 Full-Time | Monday to Friday, 9:00am to 6:00pm 💰 £22,000 - £24,000 per annum (depending on experience) 🚗 Immediate Start Available About Us Shoreditch Homes is an established independent lettings and property management company providing professional services to landlords and tenants across East London. We are seeking a highly organised, professional, and customer-focused Lettings Administrator & Receptionist to join our office team. This is a key front-of-house position, ideal for someone who enjoys working with people, thrives in a fast-paced environment, and has strong administrative skills. The Role You will be the first point of contact for clients, visitors, landlords, tenants, and contractors, ensuring a professional and welcoming experience at all times while supporting the lettings team with day-to-day administration. Key Responsibilities • Managing the front desk and welcoming visitors to the office., • Handling incoming telephone calls, emails, and enquiries., • Booking property viewings and appointments., • Supporting the lettings team with administrative tasks., • Maintaining accurate property, landlord, and tenant records., • Preparing documents and correspondence., • Liaising with landlords, tenants, contractors, and applicants., • Assisting with general office administration and compliance tasks. Essential Requirements • Previous experience in an office administration, receptionist, customer service, or front-of-house role., • Excellent spoken and written English., • Strong communication and interpersonal skills., • Professional appearance and manner., • Good IT and organisational skills., • Full UK driving licence and access to a vehicle., • Ability to start immediately., • Must live within the Shoreditch area or nearby to ensure convenient commuting. What We Offer • Competitive salary of £22,000 to £24,000., • Monday to Friday working hours with no weekend requirement., • A supportive and professional working environment., • Career development opportunities within the property sector., • Immediate start for the successful candidate. Equal Opportunities Shoreditch Homes is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates and make recruitment decisions based on skills, experience, and business needs. To apply, please submit your CV together with a short covering note explaining why you would be a good fit for the role.

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  • Newly Qualified (NQ) Solicitor
    Newly Qualified (NQ) Solicitor
    hace 1 mes
    Jornada completa
    London

    Newly Qualified (NQ) Solicitor Practice Areas: Special Educational Needs & Disabilities (SEND), Housing, Welfare Benefits, Social Care & Deputyship Law Location: Central London Working Model: Hybrid – 3 days in the office, 2 days from home. Salary: £35,000 basic salary + uncapped performance bonus On-Target Earnings: £48,000+ per annum Experience: Newly Qualified Solicitor – previous specialist experience in our practice areas is not essential Funding Model: 100% privately funded practice – no legal aid caseload Progression: A growth role in an expanding firm, with a clear route towards senior responsibility for a practice area and, in time, a role in the leadership of the firm. About the Firm We are a highly specialised London law firm dedicated to protecting the rights, welfare and interests of vulnerable individuals, children and families. Our work focuses on Special Educational Needs and Disabilities (SEND), housing, welfare benefits, social care and deputyship matters, including civil litigation, administrative law, tribunal proceedings and Court of Protection work. We operate on a 100% privately funded basis and do not undertake legal aid work. This enables us to maintain focused caseloads and provide a high standard of individual attention, strategic advice and client care. We are a growing practice. This role has been created because our caseload is expanding and the person we appoint will help shape how the firm develops over the coming years. The Opportunity. We are looking for a motivated and compassionate Newly Qualified Solicitor. You do not need extensive previous experience in SEND, housing, welfare benefits, social care or deputyship law. We are interested in potential, strong legal foundations, excellent communication skills and a genuine willingness to learn. The successful candidate will receive structured training, close senior supervision and increasing responsibility as their experience develops. This is intended to be a long-term career opportunity for a solicitor who wants to develop strong technical expertise while gaining meaningful experience across several specialist and closely connected areas of law. Because our practice areas are so closely connected, a single client or family will often have needs across several of them. A SEND matter may reveal a housing problem, a welfare benefits entitlement or the need for a deputyship. We want a solicitor who learns to see the whole picture of a client’s circumstances, not just the matter in front of them and who is trained from the outset to identify where the firm can properly help further. Key Responsibilities As your experience develops, your responsibilities will include: * Managing a privately funded caseload under close senior supervision; * Advising individuals and families on SEND, housing, welfare benefits, social care and deputyship matters; * Providing clear, compassionate and professional client care; * Drafting legal correspondence, representations, applications, witness statements and other formal documents; * Preparing grounds and supporting documentation for tribunal appeals; * Preparing cases for First-tier Tribunal and county court proceedings; * Undertaking advocacy and representation where appropriate to your experience; * Conducting legal research and contributing to case strategy; * Maintaining accurate time recording and effective file management; and * Developing commercial awareness and working towards agreed billing objectives. • Taking ownership of your matters from first enquiry to conclusion, so that each client has a single, reliable point of contact;, • Identifying, within your existing matters and client relationships, further areas in which the firm can properly assist and opening those matters in consultation with senior colleagues;, • Contributing to the growth of the firm by developing referral relationships, attending relevant events and helping to build the firm’s profile in its specialist areas; and, • Playing an active part in the day-to-day running of the practice, including improving precedents, processes and compliance systems and taking on defined operational responsibilities as the firm grows. Billing Target & Support As your experience, confidence and caseload develop, you will work towards an annual billing target of £180,000. We recognise that an NQ solicitor requires time, training and support to develop a sustainable caseload. You will therefore receive close senior supervision and structured technical training as you progress. The billing target provides transparency around performance expectations while creating a clear link between individual performance and financial reward. Fees generated on matters you have identified within existing client relationships, or on clients you have introduced to the firm, count fully towards your target. Bringing work in is therefore rewarded through the same bonus structure as doing the work. Salary & Uncapped Performance Bonus Guaranteed Basic Salary £35,000 gross per annum Your basic salary is guaranteed and is not dependent upon achieving the annual billing target. On-Target Performance Bonus The firm operates a transparent performance bonus structure. For qualifying annual fees up to the £180,000 target, the bonus is calculated at 10% of net qualifying fees, after deduction of: * £35,000 basic salary; and * £15,000 fixed annual office cost allocation. At £180,000 in qualifying annual fees, this produces: £35,000 basic salary + £13,000 performance bonus = £48,000 total annual earnings. Over-Performance Bonus Performance above the £180,000 annual threshold is rewarded at a higher rate. Qualifying fees above £180,000 attract an additional 15% bonus, without the £35,000 salary or £15,000 office cost deductions being applied again to those additional fees. There is no upper cap on the over-performance bonus. By way of illustration, qualifying fees of £220,000 in a year would produce total earnings of £54,000 (£35,000 basic salary + £13,000 target bonus + £6,000 over-performance bonus). Comprehensive Specialist Training We recognise that an NQ solicitor is at the beginning of their professional career. You will therefore receive structured training and supervision across our principal practice areas. Training will include: * SEND law, including EHCPs, annual reviews, mediation and First-tier Tribunal appeals; * Housing law and relevant civil and administrative law procedures; * Welfare benefits and associated appeals; * Social care law and disputes involving statutory services; * Deputyship and Court of Protection work; * Legal research, case strategy and professional drafting; * Client interviewing and case management; * Tribunal and court preparation; and * Advocacy and representation. • Identifying related legal needs across our practice areas: for example where a SEND matter also raises housing, welfare benefits, social care or deputyship issues and opening further matters where it is in the client’s interests;, • Business development for a specialist practice, including building referral relationships with schools, SENCOs, charities, parent and carer groups, advocates and other professionals; and, • The running of a modern law practice: file management systems, precedents, time recording, compliance and the commercial management of a caseload. You will initially work closely with senior members of the firm and will take on greater responsibility and independence as your knowledge, skills and confidence develop.

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