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Plus annual bonus up to 10% The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms. The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements. Key Responsibilities & Duties Recruit, manage, train and develop a customer services advisers, team administrators and team leaders. Regularly assesses the performance and behavioural competencies of team members, identifying training needs and creating development plans. Sets and reviews progress against objectives Develop, implement, maintain and monitor service level standards. Develop and maintain quality controls. Review, improve, streamline and implement administration processes, procedures and system. Procedures being up-to-date and fit for purpose. Reviews and manages complaints Monitors and manages escalated calls and quality reviews. Works within agreed process and payment authority levels. Provides monthly MI reports to senior management. Provides statistical reporting to HMRC. Monitors and manages the Customer Service Risk Register About you You will have a strong background in Customer Service Management with experience of managing teams. Extensive performance management experience, coaching and development Ideally a background within a financial services environment with a good understanding of FCA regulation Hours of work Monday to Friday 35 hours per week (no weekends/no bank holidays)
Brand Ambassador - Greater London Feeling stuck in your current role with no room for growth? Looking for a more dynamic and social work environment? Need a job that works around your schedule? What's Involved? We provide on-site customer service support for our clients through a team of independent brand ambassadors. These services include organising events and conferences, both for business-to-business and business-to-consumer (residential) interactions. If you’re driven and eager to launch a new career, this could be the opportunity you've been waiting for! This role allows you to represent some of the world’s leading brands. In addition to this exciting opportunity, you'll benefit from flexibility and receive in-depth training in product knowledge and sales. You'll also gain valuable experience in team-building, and benefit from mentorship by industry experts with over 25 years of experience. We’re actively hiring for a sales and customer service position located right in the heart of Slough—just a 2-minute walk from the train and bus stations! The Ideal Candidate: - Ready to learn - Hardworking and motivated - Enthusiastic and proactive - A great team player - Authentic and true to themselves If you're willing to invest your time in learning and applying your skills, this is the perfect role for you! While no prior experience is needed, we encourage candidates with backgrounds in customer service, sales, marketing, retail, call centres, and other similar fields to apply. Perks of Joining BRT Marketing: - 1-on-1 coaching and training provided - Opportunities for domestic and international travel, fully paid - Flexible working hours to fit around your schedule - Paid per acquisition - Weekly social events - Clear pathways for career advancement - Excellent personal development opportunities - Uncapped earning potential - No experience necessary, full training is provided If this sounds like the right fit for you, apply now!
Put your sales and customer service skills to good use! Join a friendly, fast growing sales advisor network and use your customer service skills; be rewarded with fantastic incentives which can include national travel, international travel and financial rewards. Our client has become one of the country’s top sales and marketing companies with associated sales companies both nationally and internationally. Due to a huge growth in client demand customer service roles have become immediately available in their busy sales and marketing company. Our client truly believes that people are the key to their success, therefore they seek individuals who are passionate about learning the sales advisor and customer service role and thrive in a team environment. What`s on offer within this company? - Opportunities for career progression within a sales advisor opportunity - Recognition for hard work - Travel opportunities - Friendly and fun environments What`s required? - Customer Service Skills - Effective communication skills - Self motivation and strong work ethic - Great personal presentation - Team player - Willingness to develop sales and customer service skills If you are looking for an opportunity to be a part of a successful and passionate team in a vibrant company and think these qualities best describe you, then please click the APPLY button to join their event and residential campaigns. No previous sales advisor or customer service experience is required but are an advantage for this self-employed, commission only plus incentive role as their established coaching system and driven team are ready to coach you in all aspects of our business through their daily coaching syllabus, "Cycle of Development". Please attach a copy of your CV and contact details and, if you are successful, our clients will contact you by telephone
The Hound are seeking a Waiter to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Waiter looking for a new role in an award winning, critically acclaimed group. The Hound is the third opening from JKS & Dom Jacobs on Chiswick High Road, West London. Following on from the Success of The Cadogan Arms and The George. A modern-day coaching inn built within the walls of a Victorian police station, now the perfect stop for a pint, a meal, or a bed for the night. Headed up by Managing Director Dom Jacobs, with food by Culinary Director James Knappett. The menu focuses on simply prepared British produce, celebrating the provenance of locally sourced fish, meat, and fresh vegetables, as well as sharing roasts on Sunday. Drinks range from cocktails to a carefully curated wine list, and a comprehensive beer list. The ideal Waiter/Waitress will have: - Previous experience as a Waiter/Waitress in a high-end, fine dining restaurant - Passion for delivering exceptional guest experience - A keen interest in British cuisine, with a desire to learn and develop with us - Excellent attention to detail and a highly personable nature. BENEFITS & CULTURE Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as: Treat Yourself - Up to 50% off dining across JKS Restaurants - Retail & Takeaway Discounts - Code App Membership Look After Yourself - Discounted Gym Membership - Company Donations for your involvement with Charities - Employee Assistance Program - Access to Financial Advice - Wedding Gift & New-born Care Package - Celebrating your big occasions Progress Yourself - Access to our fantastic L&D Calendar - A personalised learning & development plan to develop your skills and knowledge - Career progression with a fast-growing, critically acclaimed restaurant group. Be Yourself - Employee referral scheme - paying up to £600 per referral - Staff parties & long service awards
Manages the day to day aspect of the Pasta Evangelists Kitchen. Oversees all aspects of the Pasta Evangelists business through creating a culture to be proud of, making sure that Food/Health and Safety regulations are complied, coaching and supporting, motivating and engaging all employees. Has responsibility for achieving above average results. Opening hours: from 10.00am to 2.00am from Monday to Sunday What you'll do at Pasta Evangelists: - Attend meetings when required. - Embrace and embed new changes in PE systems and processes. - Training the new starters according to the company guidelines. - Coaching and supporting team members in their development. Highlights high performing individuals. - Track team absences and report them to your Area Manager/Deputy Area Manager. - Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required. - Help to create a customer focused environment. - Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy. - Implement the lead from the front mindset and set a clear example of Product quality for all to follow. - Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction. - Clear communication of Sales Goals, striving to consistently exceed sales targets. - Train the team on all new products enabling them to drive sales. - Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food). - Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary. Who you are: - You’ve worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change. - You have experience of managing a diverse workforce. - You are customer-focused, and enjoy interacting with customers. - You don’t turn a blind eye to issues….. you jump on them and have a desire to solve them! - You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience. - You are hugely detailed oriented and don’t ever cut corners - You love working in a team and helping to manage other chefs in the kitchen! - You can clearly communicate both verbally and in writing - ... A pasta lover! What we can offer: - £13.5 per hour - £14.5 per hour from midnight onwards. - Monthly bonus according to site performance - Join a dynamic, fast-moving & diverse team - Regular team socials - Free Pasta Evangelists products - Referral Scheme bonus - Cycle to work scheme - Development Opportunities - you can grow inside the business
Team Member Bar Have you got a passion for creating awesome experiences? We’re looking for friendly, motivated people to join our team as a Bar Team Member. We have a culture unmatched in the industry and we need people who want to help us elevate our business to the next level. As a Team Member in our bar, your main responsibilities will be to serve food and drink efficiently and stylishly, and create a positive experience for our customers. If you like getting the party started, you might just be our next Rising Star. Essential requirements You must: Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based. All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within your units’ country. Have an up to date/active bank account in your own name. Be able to converse Fluently in English. Where “live in” accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit. Person Specification Customer focus Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere. Remain calm, patient, and polite, if receiving customer feedback Be helpful and go out of your way to help our customers. Drive Be confident and self-motivated. Demonstrate a passionate commitment to the business. Welcome and embrace change, with a positive attitude. Be able to work unsupervised in a busy environment. Be able to prioritise duties. Personal integrity Be honest and reliable. Be trustworthy and respectful. Be immaculately dressed. Maintain excellent timekeeping and attendance. Be always professional. Team work Always be a good team player. Build and maintain good relationships with all team members. Work together with the team to ensure that the pub is the best it can be. Be willing to take on jobs to balance the team workload. Be able to communicate well with people of all levels. Developing self and others Be motivated to learn and develop yourself. Seek feedback and invest time in personal development. Supervise, train and develop others. Support, encourage and motivate others. Coach, guide and give feedback to others. Managing change Welcome and embrace change, with a positive attitude. Understand the need for change. Look for opportunities to improve areas of the pub and business. Gaining commitment Communicate clearly to colleagues and customers. Gain commitment from others by using your own knowledge. Act as a role model. Analysing and decision-making Understand information quickly and accurately. Resolve problems using current guidelines. Be able to work independently and know when to escalate issues Perks & Benefits Section: Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you. Our industry-leading benefits include; 50% off Food and Drink in all of our bars 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world) Industry-recognised training Regular incentives and trips away Employee of the Month, Quarter and Year awards with cash rewards Free mental health support, counselling and care Award-winning company development schemes We love to work hard and play hard, and we’re always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!
Peggy Porschen Belgravia London SW1W 9QQ Temporary Contract: Full-time, until 5th January Start: Immediately Nearest transport: Victoria Overground, Tube & Coach Station, Sloane Square Tube About the role We’re looking for an experienced Breakfast Chef with a ‘compassionate leave absence cover’ to start immediately and support our team through the busy Christmas season. You are passionate about cooking, presentation and work to a consistently high standard. We are a small, close-knit team looking for a friendly, professional team member who takes pride in their work and has creative flair with a keen eye for detail. While this is a temporary position, it may lead to permanent employment should a suitable position become available. We offer: Daytime work hours: 40 hrs per week, 8 am to 5 pm, five days per week (flexible Mon to Sun) Fantastic life-work balance: evenings off Earnings in the region of £30,000 per annum, including service charge (plus incentive Tronc) Christmas Day - off Access to Mental Health Helpline Free lunch while on shift 50% Staff Discount on selected items A cake on your birthday (while in employment) Wagestream - access to advance wages Key responsibilities: Prepare breakfast, brunch and lunch menu items to a consistently high standard Be a key member of our savoury kitchen team Work smoothly and efficiently, able to perform under pressure Enjoy collaborative teamwork as well as work on your own initiative Follow food hygiene and health & safety policies and processes diligently
Join our small yet dynamic team in Leeds for an exciting Sales & Marketing role! We offer uncapped earnings and numerous development opportunities. If you're passionate about driving sales, executing creative marketing strategies, and eager to grow in a supportive environment, we want you! About Us: We're a forward-thinking small company based in Leeds, committed to delivering top-notch products/services to our clients. As we grow, we're seeking motivated individuals to drive our sales and marketing efforts to new heights. No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. With your experience, you already know how vital it is to use great customer service to attract potential What's involved? - Speaking to new and existing customers in a field based residential campaign - Using excellent customer service skills along with all the sales coaching you will receive - Being actively involved in team motivation and building What's in it for you? - Earnings paid weekly - Added incentive for drivers - Lively, fun and rewarding environment with a great social culture - International all expenses paid travel opportunities - 1 to 1 support and mentoring whilst developing your Sales & Customer service skills set - Fantastic uncapped performance based earnings so you''re not held back by minimum wage! - The amazing chance to be your own boss Key Responsibilities: - Develop and implement effective sales strategies to drive revenue growth. - Cultivate strong relationships with clients and prospects. - Monitor market trends and competitor activities to identify opportunities. Uncapped Earnings Enjoy the freedom to earn as much as you desire! We offer competitive commission structures and incentives, ensuring your hard work is duly rewarded. Development Opportunities: We believe in nurturing talent! Benefit from ongoing coaching and mentorship programs to enhance your skills and advance your career. We offer a clear progression channel for the ambitious with our 6 stage business development programme Requirements: - Strong communication and negotiation skills. - Results-driven mindset with a passion for exceeding targets. - Ability to thrive in a fast-paced environment. Ready to embark on a rewarding career journey with us?
Description At KFC, everyone gets a seat at our table. We feed our people’s potential – to be their best selves, make a difference and have fun. Join us, and together, we can be part of something truly extraordinary. Bringing it to the role: Our Restaurant General Managers (RGM) bring a wealth of experience from diverse sectors such as supermarkets, pubs, high street retailers, and banks. What unites them is their leadership that prioritises empowering their teams. As an RGM, you'll have the autonomy to operate your restaurant as if it were your own, focusing on enhancing performance in four crucial areas: People, Customers, Sales, and Profit. By fostering a culture of excellence, you'll cultivate and coach a highly efficient team that consistently provides a dependable and outstanding experience for customers, while also driving business expansion. And when times get tough, they roll up their sleeves and get stuck in, supporting their team where they can. Your role will involve: Leading on day-to-day operations, including food preparation, inventory management, and ensuring a clean and welcoming environment for our customers. Honing essential managerial skills, such as scheduling, team coordination, and effective communication, to lead a motivated and efficient team. Providing exceptional customer service and ensuring customer satisfaction through prompt problem-solving and a friendly demeanour. Collaborating with colleagues and other managers to maintain high-quality standards and uphold our brand's reputation. Embracing a continuous learning mindset, taking feedback constructively, and applying it to improve your skills and performance. Be Original. It’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original. You’ll work with colleagues who all bring their originality to the table, who bring energy, spirit and sizzle to the restaurant floor and make every shift high flyin’ and high fryin’. We take your ambition seriously; you’ll be treated with respect and supported in everything you do as you roll up your sleeves and bring finger lickin’ good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible schedules to cross-training and the chance to earn qualifications, we got you. There are all kinds of opportunities at KFC. Who we are. Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you’ve got KFC. Since 1952, we’ve been bringing finger lickin’ good chicken to the world. But without our people, The Originals, none of it would be possible. Everyone at KFC is different. Unique. It’s what makes us special. We’ll always be original. And we welcome you join us; to bring it. Your energy, grit, spirit, and story. Ready to apply? If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together. Bring it. Neurodiverse? Our accessibility toolbar can support you when you apply. UNITED BY THE BUCKET At KFC, we’re all about flavour. That perfect blend of herbs and spices that makes everything so finger lickin’ good. But our blend over bland approach doesn’t just apply to our chicken. We value, support, and celebrate all the things that make our KFCers authentic and original. Because whatever your flavour – your ability, age, background, ethnicity, gender, religion, or sexual orientation - we’re all united by the bucket. If you need reasonable adjustment as part of your application or interview process, don’t hesitate to let us know.
Are you ready for a challenge? If you want to join a people centric company, a company where management and business is fun and not just about a P&L, then that's us. We are looking for an amazing indivdual, who has a passion to succeed no matter what the challenge. You will manage 3 sites all based in Central London, in addition aid our Operations managers. You will coach and mentor 3 sites, while being developed by our Operation Manager to take their reins in due cause. Ready for the challenge?
Role Overview: We are seeking a motivated and passionate Voluntary Physiotherapist to join our team and gain invaluable experience working with both semi-professional and professional football players. This is a unique opportunity for a newly qualified or early-career physiotherapist to work directly with professional athletes, both on and off the field, helping them reach peak physical performance and assisting with injury prevention and recovery. In this role, you will have the chance to work closely with experienced sports professionals, expanding your knowledge in sports physiotherapy and injury management. Additionally, you’ll be encouraged and supported in building your own client base, creating networking opportunities within the professional football industry, and developing a strong foundation for launching your own business. Key Responsibilities: Physiotherapy Services for Football Players: Provide hands-on physiotherapy treatment to semi-professional and professional football players. Conduct assessments, develop treatment plans, and offer rehabilitation support tailored to individual athletes. Support players in injury prevention strategies, performance enhancement, and post-game recovery. Match Day and Training Support: Be present during training sessions and match days to provide immediate treatment and injury management for players. Assist with warm-ups, cool-downs, and stretching routines. Work alongside coaches, medical staff, and other sports professionals to ensure players receive holistic support. Personal Physiotherapist Role: Develop individualized treatment plans for players, focusing on long-term physical health and injury prevention. Build rapport with athletes and support their ongoing physiotherapy needs outside of scheduled training or game times. Travel to meet clients as necessary, providing a mobile and flexible service. Networking and Business Development: Network within the professional football community, building relationships with players, coaches, and other industry professionals. Gain mentorship and guidance on establishing a private physiotherapy business within the sports sector. Attend industry events, workshops, and other networking opportunities to increase your visibility in the professional football world. Key Benefits: Hands-On Experience: Work directly with semi-professional and professional footballers, gaining practical skills in sports physiotherapy, rehabilitation, and injury management. Professional Development: Receive mentorship from experienced sports physiotherapists and healthcare professionals, providing guidance on clinical skills and business strategies. Networking Opportunities: Establish connections within the professional football industry, creating pathways for future paid work, private clients, and potential partnerships. Business Support: Learn how to build your own client base, develop marketing strategies, and establish yourself as a trusted physiotherapist in professional sports. Flexible Schedule: While the role will require attendance at certain training sessions and match days, you’ll also have the flexibility to build a personal schedule that fits your goals and availability. Candidate Requirements: Qualification: Degree in Physiotherapy (or working towards completion). HCPC registration is desirable. Passion for Sports: Demonstrated interest in sports physiotherapy, with a keen desire to work within the football industry. Team Player: Ability to collaborate effectively with other medical professionals, coaching staff, and athletes. Entrepreneurial Spirit: Ambition to build your own client base, develop a network, and eventually establish your own business within the industry. Flexibility: Willingness to travel to training grounds, match venues, and client locations as needed. Additional Information: This is a voluntary role that offers a wealth of learning opportunities and experience. While this position is unpaid, it is ideal for someone looking to enter the sports physiotherapy field, gain hands-on experience with professional athletes, and build a foundation for a successful career in the professional sports industry. If you are passionate about sports physiotherapy and eager to make your mark in the professional football world, we encourage you to apply! To Apply: Please send your CV and a cover letter detailing your interest in this role and your career aspirations in sports physiotherapy
CALLING ALL HOSPITALITY PRO’S We are looking for hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step, we offer all of our assistant managers a training programme that can get you to General Manager level inside a year. THE GOOD STUFF... Flexible shifts - to fit around the other important things in life. Free meals and drinks when working. Love dining out? You'll love it even more with a 25% discount across all our bars. Structured training Plan and related £2kpa pay increase in your first year. 28 days holiday. 3 reviews a year with your Operations Manager. Development and career progression, 80% of all our management roles are filled internally. Length of service awards. Annual AGM for all our Assistant Managers. An awesome referral scheme – Good people know good people. Advanced management training sessions in service, atmosphere management, financials and hospitality standards. Uniform provided. Excellent tronc renumeration. Ever changing offering with premium products. Bonus opportunities. Paid breaks. WHAT WILL I BE DOING? As a key player in the management team, you will assist the General Manager in recruiting, training, and coaching your team. Creating an amazing experience for our customers. Service and standards are your number 1 priority. Thereafter managing a hospitality business through stock takes, rotas planning and cost management. You will be responsible for maintaining our venues to the highest standards and delivering amazing results through people. SYSTEMS WE OPERATE Design My Night / Collins – reservations / events Access – tills / ordering / stock management S4 Labour – Labour / payroll / HR CPL - Training We will train you on our systems, experience not essential. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses for good measure. WHAT’S THE DEAL? 48h per week. Starting Salary £29,500pa Increase of +£2kpa in year 1 on completion of your training. Service charge which averages between £4,000 to £6,000pa (uncapped) Total package between £35kpa and £ £37kpa. 5 things we ask from everyone Be nice Tell the truth Do what you say you are going to do Be available Say hello and goodbye
Are you ready for a challenge? If you want to join a people centric company, a company where customers is our passion and business is fun, then that's us. We are looking for an amazing indivdual, who has a passion to succeed no matter what the challenge. You will serve aromatic coffee, mouth-watering salads and our local cuisines. Our sites are all based in Central London. You will be coached and mentored to become the best! We believe our staff are the most important part of delivering our business. Ready for the challenge?
JOB PURPOSE Take control and responsibility for the smooth and efficient operation of the bar Ensure facilities are maintained to the standards required Ensure all employees receive regular training and are able to diversely work in all areas. Ensure all staff training meet statutory requirements, to update their skills and knowledge and to meet their own personal development needs. Participate in guest activities that promotes the our product and its services. Ensure that Guests and Colleguees safety is always number one priority Aid and assist guests throughout their time with us in a friendly and professional manner. Ensure that the bar team provide guests with a warm welcome and greet all guests. Ensure that the given service provided goes over and beyond the expected standard of service. Deliver Magic Moments to make a guest’s day. Encouarge the team to work flexibly, which will develop their knowledge, assist in the event of absence cover, and allow service standards to be maintained. Assist in producing a training plan, action the training and evaluiate to ensure that the training is relevant and achieves the required outcome. Assist the General manager to carry out departmental appraisal reviews in a timely and appropriate manner. Ensure that every operational and supervisory employee receives the equivalent of one hours development per week (48 hours per annum). This is to be recorded in the individual training records. Identify employees with the potential to develop within the business and agree a development plan with them to utilise their skills/knowledge and aid in their personal growth. Support any training programs, including the NVQ award. Ensure that the team is constantly improving their product knowledge to maximise revenue and the service provided. Create a team environment which promotes good employee morale and pride in the bar/restaurant. Formulate departmental training plans in order to identify skills required by team members to meet bar and individual objectives. Provide continious recorded traning for staff. Orgainise suppliers to train employees as needed. Lead and motivate staff in order to encourage and obtain maximum commitment. Review the performance of all your team at least every six months, using company guidelines. Ensure that every employee receives induction training on their first day of employment. Ensure the whole team is aware of liquor legislation and receives food hygiene traning relevant to their position. Control payroll by ensuring the control of overtime, recruitment, casual labour, sickness etc Ensure the team undertand the areas and steps where they can maximise guest satisfaction at every ‘touch point’. Ensure the routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear. Set up and orgainse ongoing cleaning schedules. Produce and update departmental risk assessments and train the team against them. Ensure the assessments are reviewed in the event of an incident occuring. Ensure the team maintain the bar/restaurnt l, collect any litter, remove/report hazards. To be fully conservant with the Bar/Resraurantl Policy on; Fire & Evacuation Security procedures Health and safety policy Personnel and training procedures Comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws and ensure that all members of your team are trained accordingly. Carry out daily Health and Safety Audits Ensure compliance throughout the department. Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work. Participate in your annual review dicussion and any subsequent conversations to review performance and objectives. BUSINESS IMPACT/RESULTS Responsible for driving the team by Leading them to deliver the Food and Service expectatiations. Motivating staff on a daily basis to create a friendly and warm environment in order to retain staff and generate effective team work Build business and develop repeat diners, especially from the local community and making the restaurant and bar a ‘first choice’ for dining experience in the local area. Ensure achievement of budgeted profitability of the Bar. Develop a cohesive and well trained team who are able to provide superior guest service and maximise revenue. Maximise the service opportunities for guests to ensure return visits. Coach and lead the team in such a manner that our guests receive an exceptional level of service and want to return. Positively approach all sales opportunities in order to maximise revenue. Ensure staff are sales and standards focused. Assist the General Manager in developing food and drink packages/promotions to encourage business and build the reputation in the local business and leisure markets. Control all glass and bar supplies stocks and levels Assist in weekly stock Takes and ensure beverage cost of sales are in line with budgeted figures. Have minimal guest complaints received for food, beverage and service issues. CREATIVITY An eye for detail and attention to detail is required at all times. Encourage self and staff to think outside the box and question the status quo to enhance the guest experience Promote a positive and innovative way of thinking ahead and planning for future situations that impact guests and staff moral COMMUNICATION Eagerly Welcome guests sincerely with the broadest smile and warmest of welcome Daily ensure that staff converse to guests regarding their experience with us. Effectively promote resort points of sales to enhance the guest experience and increase potential revenue Ensure departmental meetings are held monthly. Communicate with all team members by holding regular briefing sessions. Communicator with peers and subordinates. DECISION MAKING & AUTONOMY Deliver the culture of Never Say No to a Guest-Seek ways to find suitable alternatives to ensure guest satisfaction at all times Any guest concerns must be dealt with as the highest priority and with great apprehension Any decisions taken must reflect and safeguard your top priorities:- Health and safety, Guest satisfaction and Staff Morale APPLIED KNOWLEDGE & SPECIALIST SKILLS Flexibility is imperative to meet the requirements of the business needs Training is vital to pass on self skills to your team members As part of the management team your input in the department decision is imperative. Pass on your ideas and skills in team meetings Report to your seniors of any training and development you feel that you or your team may need. Ensure that all training is attended by self and team. Influencer at all levels and able to get employee buy in to operating practices. Delegate to achieve the desired results from team members. MANAGING RESOURCES Ensure a system is in place for ordering, delivery, storage, security, distribution and administration of beverage items. Visual appearance of the bar and work areas must be kept sparkling clean and pleasing to the eye Ensure that team adheres to all Health and Safety regulations in regards to PPE, storing of chemicals and safely usage of equipment to ensure safety of self, staff and guests Report any defects, hazards or near misses to ensure safety of self, staff and guests COMPLEXITY & PROBLEM SOLVING Take ownership of any guest issues/complaints/feedback and take appropriate follow up action.If unsure always communicate with GM Take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied. Communicate any relevant information in regards to guest request to your GM in order to ensure we exceed guest expectations.
Class 2 Driver Southampton, SO19 7GA £38,322 per annum, plus benefits including pension, BUPA medical cash plan, life assurance, and 30 Days’ Holiday inclusive of bank holidays (rising with service) This is an amazing opportunity to help make a difference and save the planet by making things happen in a ground-breaking and growing business who put safety at the heart of everything they do. As a Class 2 Driver based at our Southampton Depot, you get to be part of a supportive team and play an active part in helping the environment. What do we offer? - Saturday overtime paid at time and a half - Working hours predominately weekday-based - A paid trial day – see if you like us! - We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally? - Family leave – enhanced maternity and paternity pay - Wellbeing support – free access to our Employee Assistance Programme - Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance - Colleague networks – a range of forums and schemes that support social events and the local community - Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest! - Olleco is a business that does what we say we’ll do, and we’re looking for people who operate the same way! The job - Delivering premium cooking oil and collecting used cooking oil from customers in a friendly and professional way - Collecting food waste and providing replacement bins - You’ll make your deliveries in modern vehicles using handheld technology to record your volumes What we’re looking for - Class 2 driving licence without any DR10 or IN10 (or equivalent) licence offence codes - No more than six points on your driving licence - Ideally experience in a multi drop, delivery or collection role, but not essential - Full CPC card – but we can help you get up to date - As the role can involve moving and carrying weights in excess of 20kgs, we will provide manual handling training and medical screening to the successful candidate. A bit more about us Olleco is on a mission to help protect the planet, working together with thousands of foodservice businesses to reduce greenhouse gas emissions by hundreds and thousands of tonnes. With over 1,000 colleagues in multiple sites nationwide, delivering excellent performance we supply premium cooking oils and collect organic waste which is then converted into renewable energy. Within a diverse, inclusive and open environment, you will have the chance to contribute to our culture and help us maintain our reputation for operational excellence. To apply for the role of Class 2 Driver, please apply via the button shown. Other organisations may call this role Multi-Drop, Multi-Drop Driver, LGV Driver, C+E Driver, LGV C Driver, C Licence, C+E Licence, Delivery Driver, Multi-Drop Delivery Driver, Light Goods Vehicle, HGV Driver, Goods Vehicle Driver, Class II Driver, or Tanker Driver.
Are you ready for a challenge? If you want to join a people centric company, a company where the passion is food and people, then that's us. We are looking for an amazing indivdual, who has a passion to succeed no matter what the challenge. You will part of a team in a central kitchen preparing salads, hot food and sauces to be distributed to our sites. Our sites are all based in Central London. You will be coached and mentored to become the best! We believe our staff are the most important part of delivering our business. Ready for the challenge?
Are you ready to take control of your future and career? Unlock your full potential and embark on this life changing opportunity at Seren Promotions! No experience? No problem! We provide top-notch training to fuel your success. About Us: We are not just another marketing company; we are pioneers in reshaping the traditional marketing landscape. Our innovative strategies and relentless passion drive us to connect with customers in a personalized and impactful way. We thrive on challenges and believe in the power of face-to-face interactions to drive results. What we provide: - Free ongoing coaching from the top sales professionals in Europe - Uncapped performance only based earnings paid weekly - Career progression with our Business Development Programme - Team social nights - All expenses paid International Travel Opportunities Role Requirements: - No experience necessary - Positive attitude - Team player willing to learn for ongoing development - Strong communication skills - Strong organisational and problem solving skills - Desire to progress within the ranks for a successful and long term career opportunity Shoot for the moon and you'll land amongst the stars!
Are you ready for a challenge? If you want to join a people centric company, a company where management and business is fun and not just about a P&L, then that's us. We are looking for an amazing indivdual, who has a passion to succeed no matter what the challenge. You will manage 3 sites all based in Central London, in addition aid our Operations managers. You will coach and mentor 3 sites, while being developed by our Operation Manager to take their reins in due cause. Ready for the challenge?