Business development representative jobs in BoltonCreate job alerts

Customer Service Representative – Bolton – £26,000 – £28,000 + Benefits Are you an experienced Customer Service professional looking for your next challenge within a successful and growing organisation? Do you enjoy building strong customer relationships, solving problems and being the go-to person for complex queries? Chase & Holland are delighted to be working with a well-established organisation who are looking for a Customer Service Representative to join their team in Bolton. This is a fantastic opportunity for someone who wants to develop their career, take ownership of customer accounts and play an important role within a supportive team. Package & Benefits: Competitive salary of £25,000 - £28,000 Opportunity to develop and progress within a global organisation Full training and ongoing development opportunities Supportive and collaborative working environment Opportunity to become a subject matter expert and get involved in key business projects 25 days annual leave plus BH Customer Service Representative Responsibilities: Process customer sales orders accurately and within agreed order cut-off times Handle complex customer queries and complaints via telephone, email and other communication channels Manage orders of varying complexity, including export documentation and certifications Build strong customer relationships and act as a key liaison between customers, sales and internal departments Support and coach new Customer Service team members, including system training and identifying further development needs Work closely with departments including Sales, Warehouse, Shipping and Production to resolve customer queries and ensure smooth order fulfilment Contribute to key business projects including new product launches, customer onboarding, system improvements and process enhancements Required Skills & Experience: Customer Service experience, ideally within a fast-paced commercial or manufacturing environment Strong communication and problem-solving skills with the ability to manage complex customer queries Excellent organisation skills and the ability to manage multiple priorities and deadlines Confident IT skills, including Microsoft Office and experience using an ERP system such as Sage, SAP or Oracle A proactive approach with the ability to work collaboratively and support colleagues across the wider business Experience with export orders/documentation would be advantageous If you are interested in finding out about this exciting Customer Service Representative opportunity, please click ‘apply now’. Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire

Sue Ross Recruitment are delighted to be working with our client in the recruitment of a Customer Service Specialist to join their established and growing customer service team. This is an exciting opportunity for an experienced customer service professional looking to take the next step in their career. The successful candidate will be responsible for managing complex customer accounts, handling both domestic and export orders, resolving queries, and acting as a key point of support for customers, colleagues and internal stakeholders. The role would suit someone with strong order management experience, excellent communication skills and the ability to build lasting customer relationships in a fast-paced environment. Key Responsibilities Processing customer sales orders accurately and within agreed deadlines. Managing customer enquiries via telephone, email and electronic communication channels. Handling complex customer requirements, order amendments, complaints and queries. Managing all levels of order complexity, including export orders, certifications and associated documentation. Building and maintaining strong relationships with customers and key stakeholders. Acting as a liaison between customers, sales teams and other departments. Providing timely updates regarding orders, deliveries and product availability. Assisting with shipping coordination, inventory enquiries, plant schedules and sales activities. Resolving customer issues proactively while ensuring a high level of customer satisfaction. Preparing professional correspondence and customer communications. Supporting key business projects, including new product introductions, customer onboarding, systems enhancements and process improvements. Contributing as a subject matter expert within the customer service function. Participating in team meetings and cross-functional projects as required. Supporting the onboarding and development of new team members through coaching and training. The Ideal Candidate We are keen to speak with candidates who can demonstrate: A minimum of 2-3 years' progressive customer service experience. Experience managing customer accounts within a manufacturing, distribution, technical or business-to-business environment. Strong order processing and order management experience. Excellent problem-solving and customer relationship management skills. Technical Skills & Experience The successful candidate will ideally have experience of: Managing customer enquiries and resolving customer concerns. Processing domestic and export orders. Developing professional customer communications and correspondence. Working closely with multiple departments to achieve customer-focused outcomes. Applying policies and procedures to resolve complex situations. Using ERP systems such as SAP, Sage, Oracle or similar business systems. * Microsoft Office applications including Excel, Word, Outlook and PowerPoint. This role would be particularly suited to an experienced Customer Service Representative, Customer Account Coordinator, Internal Sales Coordinator or Customer Service Advisor looking to progress into a more specialist position with greater responsibility and involvement in key business projects. Please note this is a full time officed based position, based in our clients Bolton office. Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment

As a Reinstatement Agent you will be responsible for supervising reinstatement teams across our contract. Previous experience with tarmac, Modular & Rigid surfaces work would be an advantage. We are looking for individual who take pride in their work to get it right first time to the highest standard of quality. Your team’s tasks will be undertaken on public highways, building sites and private residential land, and must be undertaken in a safe and responsible manner. You will be working to meet the needs of the client in the most cost-effective manner. You will provide technical expertise, experience and work within a team to deliver a first-class service to our customers. You will be able to engineer solutions on site and focus your teams on completing work right first time. You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems. This role could be an excellent development opportunity for someone looking to take the next step in their career. We’re happy to provide training and support for the right person who has the right attitude and transferable experience. We are looking for someone to: • Have operational responsibility for the reinstatement teams and their in-day activities, • Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages and absence management, • Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams, • Help manage the frame and cover programme and ensure KPIs are met, • Help manage the defect programme and ensure that KPIs are met and Highway Meetings are attended, • Have knowledge and experience of Reinstatement for Utilities, • Maintain a customer focus, • Use Modular+ (smartphone system) & Client Computer system to deliver all feedback for commercial and reinstatement feedback, • Liaise with the Support Services and Street works Team to ensure that FPN and Section74 liabilities are managed and focus on a right first-time attitude Understanding and complying with regulations including NRSWA, • Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement, • Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur, • A good understanding and experience of the Utilities industry, • Previous experience working on Civils related projects, • NRASWA qualification, • Full and clean driving license, • Good awareness of health and safety, • Computer literate and familiar with basic software packages We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

As a digging agent/supervisor you will be responsible for supervising digging teams working as part of the United Utilities contract. Working to meet the needs of the client in the most cost-effective manner, whilst working with your team and making a profit for Network Plus. You will provide technical expertise, experience, and work within a team to deliver a first-class service to our customers. As a supervisor will be competent on working in Water Networks. You will be able to engineer solutions on site and focus your teams on completing work right first time. You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems. This role could be an excellent development opportunity for someone looking to take the next step in their career. We’re happy to provide training and support for the right person who has the right attitude and transferable experience. • You will have operational responsibility for the digging teams and their in-day activities, • You will organise labour in the most cost-effective way, including recruitment, disciplinary action, wages, and absence management, • You will manage all other resources e.g., materials and plant, • You will carry out team briefings with teams monthly, • You will coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams, • You will help manage the frame and cover programme and ensure KPIs are met, • You will help manage the defect programme and ensure that KPIs are met, and Highway Meetings are attended, • You will use GARD (smartphone system) to check quality of the work and drive out the wrong behaviours, • You will liaise with the Support Services and Street works Team to ensure that FPN and Section74 liabilities are managed, • You will complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement, • You will be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur, • Relevant qualifications in relation to the work being carried out i.e., NRWSA at supervisory level, • Good Health and safety knowledge IOSH beneficial (not essential), • Firm understanding of “right first time”, • Excellent communication skills, • Full UK driving licence, • Shea Water, • EUSR Blue Card, • Avoidance of underground utilities We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

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