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Operations Manager Reports To: Operations Director Location: UK Head Office (Hybrid – Accrington, Lancashire) About the Role Fortidia is currently recruiting an experienced Operations Manager who is looking for the opportunity to be part of a larger, global, innovative business operating across the logistics, retail and ecommerce industries. An exciting technology driven organisation, encompassing three brands, World Options, MBE UK and Pack and Send UK and part a wider global organisation Fortidia. This role will bring exciting opportunities for development both within the UK and across the 12 countries within which we and our brand partners operate. With our industry leading technology, a fantastic reputation across several brands, and our commitment and continuous investment in the employee experience, we believe we are #peoplepossible and can offer a fantastic platform of opportunity, growth and progression. If you are an ambitious, passionate candidate who thrives on both challenge and accomplishment, then join us on our mission for global success by sending your application today. Key Responsibilities • Manage the reporting on departmental day to day activity and financial and reputational performance., • Manage the provision of operational support to both the network and directly to customers., • Support the Operations Director by liaising with third party providers, managing supplier contracts, laising wit courier partner to negotiate contracts and provision of services, developing the departmental strategies and improving processes and performance., • Support franchise network and help increase profitability through the implementation and management of new products and services., • Develop and implement operational policies and procedures., • Monitor and analyse operational performance metrics, identifying areas for improvement and implementing solutions., • Manage and optimise resources to achieve operational goals., • Ensure compliance with regulatory requirements, specifically Anti Money Laundering regulations, holding the post of Deputy Compliance Officer., • Collaborate with cross-functional teams to drive operational efficiency., • Oversee the recruitment of new team members with the support of the People Department., • Provide leadership and guidance to the operations management team., • Foster a positive and productive work environment., • Deal with high level complaints from network escalating to the Operations Director, if necessary. Who You Are • A natural motivator who thrives on helping others grow their businesses., • Energetic, proactive, and resilient, with strong interpersonal and coaching skills., • Team-oriented yet highly self-managed, adaptable, and comfortable in a fast-paced environment., • Proven expert in operations management or a similar role., • Excellent problem-solver with solid decision-making skills., • Proficient in using relevant software and tools., • Strong leader with team management abilities., • Data and performance driven contributor used to work under pressure., • Effective communicator with active listening attitude and empathy. What We Offer: • A vibrant international environment in a continuously growing company with many professional and personal development opportunities., • Extensive training and development opportunities within the group., • A multicultural organisational structure., • Company Pension Scheme (Aviva)., • Paid volunteer day., • Free parking on site., • Permanent, Full Time, Hybrid work pattern., • Annual Leave 23 days plus 8 bank holidays, increasing 1 day with each year service to a max of 28 days. About Fortidia Fortidia is the brand identity of MBE Worldwide S.p.A. -a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value. For more information, visit the Fortidia Group websites: - - - - - - - - - - - - - - - - - - -

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As quantitative analyst at the Centre for Growth you will help deliver our ambition to: • Position BCG as the recognised leading voice and perspective in the UK market on key topics., • Help drive UK growth and advantage by orchestrating breakthroughs in ideas and action that lead to material shifts and change., • Help to lead the development and management of our core UK macroeconomic analysis as well as tailoring it for specific clients. Support expansion of macro work beyond UK market., • Raise BCG's profile and brand among C-suite executives and other industry, government, and community leaders., • Develop high quality conversations with clients and potential clients on key topics impact their sectors and the wider market., • In this role you will directly support the Senior Director of the Centre for Growth as they work with a variety of practice areas and global experts to leverage BCG's capabilities to put our firm at the centre of national discussion about issues of critical importance to the future of the UK. This will include:, • Help to drive BCG Centre for Growth agenda & profile, • Support the development and management of our core UK macroeconomic analysis as well as tailoring it for specific clients, • Own and direct the quantitative analysis and research across all of the Centre’s workstreams. Help to onboard and manage teams driving priority research topics and manage a variety of workstreams beyond your own., • Help to develop, research, publish and sustain external engagement on 4+ priority topics per year, which have a high impact on public debates around UK growth and competitive advantage, • Collaborate with practice area teams to identify and act on opportunities to leverage Centre as a platform to support/amplify broader range of commercial priorities and thought leadership (beyond 2-4 focus topics each year), • Develop agenda for and support dialogue and events designed to expand and strengthen BCG UK’s network at both C-suite and senior government/community levels., • Support creation of marketing program to broaden BCG followership in UK and boost our profile among key audiences as well as identifying opportunities for the Centre to Growth to be a leading voice in external environments, • Be present in public conversation around key topics, including directly representing BCG research through regular social media dialogue, op-eds, interviews, etc. You’re good at • Driving and delivering outputs autonomously, but happy to collaborate, • In depth analysis and creating coherent messaging from complex topic matters, • Compiling, cleaning and analysing data to support and evidence your research, • Networking and collaborating with a willingness to help drive the creation of coalitions to support the aims of the Centre for Growth, • Clear communication of complex topics with the ability to adapt both written and verbal communications for different audiences, • Thinking outside the box and applying different analytical lenses to problems, you’re able to identify novel solutions to challenges that are tailored to a specific target audience, • Managing fast paced workstreams and supporting the development of internal BCG secondees into the Centre, • You enjoy learning new skills and are comfortable rapidly getting up to speed on abstract and sometimes technical topics while retaining a clear vision of the bigger picture What You'll Bring 5+ years experience of working in consulting, the civil service, think tanks, academia or similar roles with a specific quantitative element. Knowledge of macro and micro economic disciplines, with a background in economics Experience of navigating economic databases and analysing large datasets Experience of researching and publishing in depth analysis on fast moving topics Ideally experience of working in both the private and public sector, or at least has a good understanding of both spheres Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Role profile As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. You’ll play a vital role in enhancing how BCG activates thought leadership and business-focused campaigns through persona-driven journey design, lead generation planning, and content-informed storytelling. You will be a key contributor in building and operationalizing customer journeys, shaping persona development, and translating insights into activation strategies across digital and offline channels. You will collaborate closely with global marketing colleagues across digital marketing, content, analytics, CRM, and consulting, to ensure our marketing efforts are relevant, impactful, and strategically aligned to business goals. With a blend of creative marketing thinking, audience insight application, and hands-on execution experience, you’ll help bring our CX strategy to life in a way that strengthens BCG’s connection with our most important clients and prospects. This is an exciting opportunity for a B2B marketer with 3–5 years of experience in campaign planning or CX-related roles who wants to grow their influence in a fast-paced global team. Your accountabilities • Support the development and execution of customer experience strategies that inform campaign plans and journey-led marketing activations., • Conduct targeted persona research and collaborate across teams to create actionable Ideal Customer Profiles and user journey maps., • Collaborate with campaign, content, and digital channel teams to design and implement lead generation and nurture campaigns that align to customer needs and decision journeys., • Use marketing performance data and customer engagement insights to help optimize messaging, journey structure, and audience targeting, bringing a basic but thoughtful understanding of marketing KPIs and funnel impact., • Translate strategic inputs into creative briefs, CX documentation, and campaign playbooks to support execution teams globally., • Manage projects across multiple stakeholders, timelines, and geographies, ensuring consistent progress, communication, and accountability for CX deliverables., • Partner with internal teams to ensure cross-functional alignment and smooth execution of marketing activities., • Contribute to building a shared CX knowledge base, including tools, templates, and documented best practices for persona and journey development., • Maintain a collaborative, curious, and proactive mindset, and work towards improving how we center our marketing around the customer. What You'll Bring • 3–5 years of experience in B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional services is a plus., • Experience in creative campaign planning, persona and CX-driven marketing, and content development., • Strong foundational knowledge of persona development, journey mapping, campaign planning, and lead generation strategies., • Basic understanding of marketing analytics and how performance metrics tie into campaign effectiveness and strategy., • Excellent project management and organizational skills; ability to coordinate across multiple teams and stakeholders to keep initiatives on track., • Creative thinker who can help connect audience insights to campaign messaging and engagement tactics., • Strong communication skills, and able to distill complex concepts into clear, engaging summaries and materials., • Familiarity with platforms like CRM Dynamics, Wrike, Marketo, Tableau, or journey mapping tools is helpful but not required., • Demonstrated ability to work in global, cross-functional, and virtual teams with a collaborative approach., • Bachelor’s degree required, fluency in English. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The BCG Henderson Institute (BHI) is seeking an experienced Global Marketing Manager to join its team for an 11-month maternity cover. BHI is BCG’s internal think tank, focused on developing rigorous, forward-looking research and thought leadership. In this role, you will lead BHI’s external partnerships and visibility strategy, managing key external relationships and overseeing the Seat at the Table (SATT) and partnerships portfolio. Your goal will be to expand the Institute’s global network and increase visibility for its experts across influential platforms. As a core member of BHI’s global marketing team, you will also drive multi-channel campaigns to position BHI and its thought leaders effectively—both within BCG and in the broader public sphere. In addition, you will support events hosted by the Institute. • Oversee BHI’s participation in global platforms and strategic partnerships, including External Partnerships and the Seat at the Table (SATT) portfolio., • Cultivate relationships with key external partners (e.g., media, event organizers, academic and research institutions) to enhance BHI’s reputation and reach., • Formulate and implement our global partnership strategy in collaboration with key stakeholders., • Identify and pursue high-impact opportunities for BHI experts to publish, speak, and engage on global platforms (e.g., Harvard Business Review, MIT Sloan Management Review, Davos, Fortune)., • Collaborate with BHI content teams to align messaging with BCG’s broader priorities and capabilities., • Serve as a connector between BHI experts and relevant stakeholders—both internally and externally—to identify and promote impactful content., • Identify opportunities for improvement and innovation in content delivery, amplification, and audience engagement, including KPI setup and measurement., • Design and implement integrated marketing campaigns to promote BHI’s research and thought leadership across digital, social, and event channels What You'll Bring • 8–10 years of relevant B2B marketing experience, ideally within professional services, consulting, or a think tank environment., • Proven ability to develop and execute global marketing strategies, with a focus on positioning thought leadership content., • Strong track record of managing external partnerships, including media outlets, global organizations, and high-profile event platforms., • Experience organizing events for senior- and executive-level audiences., • Experience designing and executing impactful marketing campaigns for book launches is an advantage., • Data-driven and analytical mindset, with the ability to measure campaign performance and use insights to optimize outcomes., • Excellent stakeholder management skills, particularly when engaging senior leaders in collaborative, cross-functional settings., • Comfort operating in a global, matrixed organization and partnering across geographically dispersed teams., • Exceptional project management and organizational skills, with the ability to manage multiple priorities in a dynamic, fast-paced environment., • Strong intellectual curiosity and comfort engaging with complex content, with the ability to distill and communicate it clearly to diverse audiences., • Meticulous attention to detail and a commitment to high-quality execution., • Bachelor’s degree required; Master’s degree preferred., • Familiarity with marketing tools and platforms such as Microsoft Dynamics, Marketo, and Tableau is a plus., • Quick learner, open to experimenting with new tools and approaches., • Excellent written and spoken English communication skills. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

: London | Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What you will do: As a Data Privacy counsel, you’ll be part of BCG Global Legal team and of Data Protection office team to ensure privacy compliance of BCG offices, with a focus on processing activities in BCG EMESA offices. Working alongside our teams of legal counsels, security experts, IT architects, developers, data scientists and marketers, you will impact company-wide awareness and understanding, system architecture, and risk posture. Within this role you will be responsible for supporting and implementing all aspects of the global data protection compliance strategy and advising on legal matters surrounding data protection/privacy. You will: • Provide assurance of privacy compliance with global and regional regulations (including the GDPR, UK GDPR and others applicable privacy laws in the EMESA region), • Support the Legal and Procurement teams with data privacy agreements with global and local vendors, and vendors we use during our client projects, including contract negotiations, • Support the Legal team with data privacy agreements with clients, including contract negotiations, • Work with colleagues in the Information Security and Compliance team on review, writing, and governance of our global policies, • Work on training materials, and conduct global and local training sessions, in a way that both the message and the reasoning are understood, • Perform research and communicate up-and-coming data protection legislation, • Collaborating across teams, you will facilitate and enhance training programs, and you will foster awareness about privacy & security best practices and risks, • Support Data Protection Impact Assessments wherever necessary What You'll Bring What we look for: • Legal counsel having worked for a medium-large company in the tech or consultancy sector, with a minimum of 5+ years of experience in data privacy and compliance; experience with a reputable law firm preferred, • Graduate degree (J.D.) in Law from an accredited law school and admitted to practice, • Excellent written and oral communication skills in English, • Able to synthesize complex legal data privacy analysis into clear recommendations, • Curious, talented, and diligent, and used to working closely with both technical and non-technical colleagues in a cross-functional environment, • Have a good understanding of high quality product development, in a fast-paced environment, • Understand the technologies BCG use, to be able to review data protection and retention policies and practices, • Bring extensive knowledge and experience from practice in the field of data protection, with an emphasis on the GDPR and other European and Middle East/African data privacy regulations, • Be interested in and follow international data protection legislation updates, • Know local juridical decisions, and be pragmatic and risk-oriented about solutions, • Be empathetic and work together with people from all cohorts, offices, and backgrounds, • Able to synthesize complex legal data privacy analysis into clear recommendations Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Responsibilities Client Service Advisor - Commercial SME Insurance – Chelmsford Do you have experience in handling commercial insurance requirements from a wide and varied portfolio of clients, Are you adept at building lasting working relationships with clients and insurers alike? If so then we'd love to hear from you in connection with this fantastic new Client Service Advisor role that will form part of our SME & Specialisms insurance team. This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like As a Client Service Advisor your key responsibilities will include: • Working independently whilst supporting you team to ensure delivery of the highest level of service to each assigned Client., • Identify potential improvements in Client risk & insurance programme and implement recommended changes for Clients if required., • Negotiate new business terms, renewal terms, Mid Term adjustments and cover extensions., • Preparation of comprehensive marketing presentations and the renewal report to prepare full cover comparisons as required., • Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them, This is a phenomenal opportunity to join Aon and benefit from comprehensive suite of benefits and employee wellbeing initiatives that we provide to all colleagues. You'll also be joining an organisation that is in control of its own destiny and provides a culture where everyone can bring their authentic selves to work every day. Career progression and possibilities are endless too! Skills and experience that will lead to success • Insurance experience required, ideally gained as an insurance broker, • Fully conversant with FCA principles, procedures and process, • Good level of technical knowledge, especially in the major UK commercial insurance classes, Property, Liability and Combined, • Organised, with the ability to prioritise work, delivering accurately and on time, • Embrace change and react positively, • Proven relationship management skills, • Must work well in a team and collaborate with others In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email #LI-RC #Hybrid

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