Trabajos business relationship manager en Southampton - Page 2Crear alertas

Working with the Team Principal and Head of Yacht Design, RWD is looking for an exceptional Yacht Designer & Project Manager to take responsibility of their projects, managing both the internal and external team to ensure they are delivered on time, in budget and to an exceptional standard. This will include managing, designing, and helping to realise the creatives’ vision, in line with RWD’s ambition to be the most inspiring superyacht studio in the world. Idyllically located in the New Forest, the role is based at our fast-paced yacht design studio where work is demanding and rewarding in equal measures. The status of this position reflects significant industry experience of delivering such projects and using this knowledge to develop the broader team which is a core responsibility. Being willing and able to travel internationally to meet global clients and shipyards is an essential part of this role and involves managing yacht design projects from conception through to delivery, collaborating closely with internal teams and external stakeholders. Day-to-day responsibilities include producing detailed construction drawings, space planning, overseeing submittals, and ensuring that projects adhere to deadlines, quality standards, client expectations and requires close coordination with architects, builders, and other key partners to bring innovative yacht designs to fruition. Key Responsibilities & Tasks • Create and review RWD project planning and work schedule, ensuring it is synchronised with project build schedule and all RWD information is supplied on time, • Liaise, co-ordinate, and correspond with the project team i.e. shipyard, client manager, Captain, naval architects, and sub-contractors, • Actively manage the client relationship, identifying issues that could affect it and know how to communicate such issues effectively to the Client and when to escalate the issue to the Team Principal/HYD/MD/Board, • Effectively communicate and translate the interior or exterior design information to the Client and Shipyard, • Prepare for and represent RWD at project meetings, including overseas visits, with or without a Director present, • Reporting to the Team Principal at regular intervals on progress of tasks and update with project work both internally and at the shipyard, • Working closely with the Head of Finance to track project expenses and communicate progress on deliverables to ensure accurate invoicing, • Work with Team Principal to define the scope and budget for both existing and potential client projects, • Identify opportunities to develop existing client business, providing added value advice and recommendations, • Work with the Project Coordinators to share resource appropriately across all projects, • Keep up to date with latest industry news and developments, • Oversee and hold responsibility for RWD resource time/cost being spent on projects, with ability to flag the moment they become out of step with project plan, • Design the General Arrangement plans of existing projects and new proposals, • Working closely with the creative teams to meet design brief, • Reviewing project team work and setting work schedules, • Provide CAD drawing and 3D models to shipyard and/or subcontractor manufacturers, • Organise and supply information to visualisers, • Preparation of agendas, taking of accurate meeting notes and creation of presentation plans Knowledge, Abilities & Skills • Relevant experience as a project manager and/or yacht designer including experience of managing complex yacht design and build projects, • Exceptional client relationship skills with excellent communications skills both written and verbal, • Excellent organisational skills & initiative, • Ability to think on your feet, making project decisions that ensure client expectations are met, whilst also knowing at what point to escalate to the Team Principle or Head of Yacht. Design for support, • Ability to focus on individual detail whilst maintaining a good overall view, • Working knowledge of industry standards and yacht codes and experience of applying this knowledge to the design of the General Arrangement plans, • Excellent IT skills and knowledge of AutoCAD, Rhino, InDesign, Photoshop, MS Office/Excel, planning software, • Hand sketching desirable, • Good team player

ABOUT US Oceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450 marquee and boutique ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, the Panama Canal, Tahiti and the South Pacific in addition to the epic 180-day Around the World Voyages. There is also a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally. BENEFITS • Free car parking nearby, • Pension Scheme, • Private Medical, • Development Opportunities, partnered with LinkedIn & Dale Carnegie, • Management Incentive Plan, • 6 weeks - paid sickness, • Discounted Cruise Programme, • 25 days holiday + 8 Bank Holidays, • Local Bus Discounts ROLE LOCATION This role will be based in our office in Southampton with Mondays and Fridays working from home. BASIC PURPOSE The Guest Services Manager will be responsible for leading and efficiently running of all aspects of Guest Services department for the UK / DACH / CEMEA regions, including but not limited to making new and servicing existing reservations; accuracy of visa and documentation delivery; review of cancelled bookings and sign off of relevant refunds. Responsible for monitoring, managing, and motivating the EMEA Direct Inbound teams, ensuring all the team’s targets are reached, while maintaining company standards as it relates to both sales conversion and direct guest satisfaction and department’s expectations, ensuring operational deadlines and quality targets are adhered to and agreed service standards are maintained, through the delivery of exceptional customer service. Working closely with the Guest Services Director and Guest Services Supervisor to ensure that the team are delivering the highest standard of service to our luxury client base. In addition, offering vital support to the Guest Services Director and supporting the management team and all other departments as and when required with HR, IT and reservation procedures and escalations. POSITION RESPONSIBILITIES • Lead and manage a Guest Services team responsible for all aspects relating to guests’ reservations To provide assertive and clear management that will inspire and motivate team members to work together to achieve sales targets and service standards., • Support Guest Services Director in maximizing growth of inbound direct business, ensuring appropriate & relevant lead capture., • Manage continuity within the team considering all internal and external influences on performance to ensure that Customer Service is always delivered within agreed service standards., • Identify and implement department efficiencies., • Offer daily support, providing a fast and efficient response to all requests for information and to the resolving of issues for both Trade and direct reservations., • Plan and implement enhanced support and cover to the EMEA GS / Special Services & Inbound teams (including Rota & Holidays)., • Manage the call management system., • Regular review of quotes and booking process for quality assurance., • Responsible for all GS policy and process changes locally (communication / training and roll out)., • Act as Liaison with international offices for system updates (testing and providing feedback) to ensure compliance., • Provide support in emergency situations as they occur in a calm and organized manner and ensuring that communication to all stakeholders is frequent and up to date., • Develop & Plan training and coaching to team members to ensure brand, product, policy and process and promotion knowledge is updated regularly., • You will build and maintain relationships with all Direct Guests., • To proactively secure bookings and to maximize all sales opportunities and work with team leaders to empower and motivate to build a selling and service philosophy., • Manage & prepare reports for sign of by Director (including payroll, incentive, Commission and Ad hoc)., • Ensure call monitoring programme is adhered to and monitor daily, weekly, and monthly performance results to ensure that all policies, metrics, procedures and schedules are being maintained (Including call and email review / Monitoring)., • Maintaining a good working relationship with other team members, guiding, advising, and helping others where appropriate to enhance service levels., • Drive improvements in overall Sales and service levels, analyze responses and phone calls provide coaching and feedback to strive for Closures at first contact., • Provide performance, call & email statistics for Management., • Establishing and setting department KPI’s & SLA's together with the Guest Services Director for team members tasks and effectively manage and motivate staff to achieve. identify needs/coach/educate/evaluate)., • Manage and measure individual and team productivity with a goal to be number one in the Cruise Industry Ensure Team meet the standard service levels and the Key Performance Indicators., • Approve and apply all Escalated discounts / vouchers and manual adjustments., • Ensure existing staff are kept updated on new products, policies & procedures etc., through delivery of briefings and update sessions., • Conducting monthly one to ones and annual appraisals of staff to ensure team development., • Responsible for maintaining thorough knowledge of OCI product, policies, and procedures for the department., • Manage staffing hours for payroll purposes and prepare overtime sheet for payroll & sign off by Director., • To assist other departments within our UK and US offices as well as our Ships, including Accounts, Air Operations, Guest Relations, Sales Team, HR, Revenue Management, Pre/Post hotels in relation to booking escalations., • Provide leadership team with regular feedback and identify trends and opportunities for improvement where necessary., • Point of escalation for Supervisor, for calls from agents and guests, liaising with relevant departments to ensure efficient resolve., • Participate, and assist where required in consumer events, exhibitions, and ship visits., • Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand., • Other responsibilities as assigned by Director of guest Services or senior management. EDUCATION • Degree level educated., • Recognized qualification in Travel & Tourism / Hospitality (desirable), • Second language (ideally French, German, Spanish) not mandatory but advantageous EXPERIENCE • Minimum 3+ years Management experience ideally within a contact center, • Ideally at least 2-3 years’ Travel Experience within a luxury brand, • Sales experience in a Sales / customer service / Reservations supervisory role with knowledge of consumer sales and lead management, • People supervision within a sales environment., • Second language preferable but not essential. COMPETENCIES / SKILLS • Computer literate: proficiency with Microsoft office suite, • Reservations System, Airline GDS, Sabre an advantage but not essential, • Salesforce proficiency preferable, • Knowledge of ABTA/ATOL and Package Travel Regulations, • Strong Travel industry and general geographical knowledge, • Strong Leadership skills, high on energy and Initiative, • Excellent Organizational and problem-solving skills with attention to detail, • Multi-task oriented with Excellent Time management skills and a strong drive to deliver., • Strong Interpersonal skill with the ability to interact with all levels of the organization and client base in a professional, diplomatic, and tactful manner when providing both positive and negative feedback., • A strong team player who can motivate and guide a team using their own initiative., • Ability to coach and drive a team with skills in providing both positive and negative feedback., • Strong customer focus, both internally and externally., • Self-driven, results orientated with a positive dynamic approach, and able to perform under pressure and remain Positive and determined., • Ability to function in a fast paced, results oriented environment with a high degree of flexibility whilst demonstrating a sense of urgency., • An innovate, self-starter who can think in terms of solution, and who has the ability to identify operational issues and trouble shoot., • Flexibility to work additional hours outside of our regular business hours when required, including traveling and weekends and evenings., • Must always project a professional appearance as it may be necessary to meet with guest face to face. If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion, you have been unsuccessful

About Us Mitchell & Stones act as an outsourced marketing department for organisations across the UK and Europe. Our clients trust us to consult and strategise on all areas of their marketing activity, and using our in-house team and trusted partners, we execute those strategies to help our clients meet their goals and grow. We’re not your standard digital agency. We’re changing the way companies work with external partners by offering a comprehensive, embedded marketing solution. Our clients see us as an extension of their team — a trusted advisor and delivery partner — and we love flexing our creative and strategic muscles to drive powerful, long-term results. Our Culture At Mitchell & Stones, you’ll find a team that thrives on collaboration, creativity, and continuous improvement. We believe in curiosity and courage — asking the hard questions, trying new things, and always striving to be better. We don’t settle for “how it’s always been done.” We celebrate initiative, support each other’s growth, and see every challenge as an opportunity. The Ideal Candidate We’re looking for an experienced, proactive and client-focused Senior Account Manager with a strong digital marketing background and exceptional relationship management skills. You’ll have experience leading client accounts, managing teams, and overseeing a range of digital services including paid media, content, SEO, social and creative production. You’ll be a confident communicator, capable of owning client conversations, leading performance reviews, and guiding strategic direction. Most importantly, you’ll care deeply about your clients’ success and understand the value of consistency, quality and innovation in service delivery. On a personal level, you’ll be organised, commercially minded, emotionally intelligent and passionate about marketing. You’ll be eager to lead, support and inspire those around you while maintaining high standards and a solutions-first attitude. How We Work We operate a hybrid working model. This allows you to split your working week between the office and working remotely, depending on your preferences and workload. The Role As a Senior Account Manager at Mitchell & Stones, you’ll lead the charge in managing a portfolio of client relationships and overseeing the delivery of high-impact digital marketing strategies. You’ll serve as the primary point of contact for your clients, working closely with them to understand their goals, build trust, and ensure satisfaction. You’ll be responsible for creating and executing marketing plans, guiding your delivery team, and using in-house specialist resources — including PPC, SEO, creative and design — to bring campaigns to life. In this role, you’ll manage a team of 2-3 Digital Marketing Assistants, delegating tasks and ensuring everything runs smoothly. You’ll also oversee timelines, budgets and team output, ensuring campaigns are delivered efficiently and effectively. From briefing creatives to refining strategies based on performance data, this is a varied and impactful role that blends leadership, delivery and strategic oversight. Key Responsibilities • Serve as the lead contact for an assigned portfolio of clients, ensuring satisfaction, retention and growth., • Develop a deep understanding of each client’s brand, goals and performance metrics., • Present strategic plans and campaign performance reports to clients, positioning Mitchell & Stones as a trusted advisor., • Regularly report on key client account performance to the Director and seek strategic guidance where required., • Manage and support a delivery pod consisting of 2-3 Digital Marketing Assistants., • Set clear expectations, delegate tasks, and ensure high standards of delivery across all client work., • Collaborate with in-house PPC experts, SEO consultants, creatives and designers to deliver integrated marketing campaigns., • Brief, coordinate and quality-check the work of specialist resources to align with the client’s strategic direction., • Lead the planning and execution of multi-channel campaigns (organic and paid), managing timelines, budgets and results., • Analyse and report on key digital metrics using tools such as Google Analytics, Meta Ads Manager and SEO tools., • Make data-driven decisions to optimise campaigns and ensure continual improvement., • Contribute to strategic planning, aligning client goals with broader agency priorities., • Support a culture of high performance, continuous improvement and collaboration within your team. Bonus Points • Experience with tools such as Google Analytics, ahrefs, Asana, Meta Business Suite or similar., • Relevant marketing certifications (e.g. Google Ads, HubSpot, CIM)., • An understanding of creative project workflows and briefing best practices. Benefits • Opportunity to develop your skills and progress, • Training and up-skilling provided, • Flexible working hours, • 26 days holiday, • 2 personal days per year, • Hybrid Working Model, • Play a crucial role in a small but rapidly growing agency, • Generous Christmas Closing period Base salary negotiable based on experience

About Us: Chery Motors Since founded, Chery has always taken adhering to technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision. Relying on the constant pursuit of technological innovation, Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicle, CKD parts, engine and vehicle manufacturing technology and equipment to overseas market. Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide. Overview: Our Business requires a Regional Aftersales Manager for the South Region of our Retailer Network. The role will cover the South East of England. Applicants should be based within the South of England, ideally East of London. Omoda | Jaecoo (UK) Limited is growing at an exponential rate. Our Investor Network, Product Range, Policies and Responsibilities are tracking incredible new car growth. This role will place a very high level of expectation on the successful candidate. Dynamic business conditions and Investor expectations are intense and so the role will suit someone who can prioritise, adapt and remain calm under consistently high levels of pressure. You will come from a similar OEM role. You will be required to travel extensively within your Region and to our Business Head Office in Chiswick, West London. Main Responsibilities: 1. Investor Relationships • Develop robust relationships with your Region’s Retailers. Your role will require you to manage and deliver elements which cover; reward, challenge and penalty. You will be a representative and ambassador for the Omoda & Jaecoo Brands and, accordingly, will need to shoulder the responsibility of taking direct and decisive action., • We are currently interacting across the board within our Retailers: workshop to boardroom. You will come into contact with every aspect of network operations and will need to adapt your dialogue accordingly. 2. Customer Experience • You will need to become directly involved in Customer cases and take ownership of the Customer journey. This will involve root cause understanding of vehicle/ownership conditions. The output of this knowledge will mean bringing Customer issues to a swift conclusion. There are no half measures here. Customer Experience, Dealer Management and Brand Reputation are critical metrics. 3. Technical Support & Warranty Claims: Case Support • You will need to support our Technical and Warranty Teams with managing Dealer objections and timeframes. You may be required to add elements of technical support and or warranty into your dealer visit agenda. You will not be required to have technical knowledge but, instead, the ability to qualify gaps and suggest solutions when required. 4. Dealer Visits • Frequent and planned dealer visits, which will measure our Network’s ability to deliver the optimum Customer Experience, will require you to travel extensively across you Region., • You will need to manage your time efficiently to ensure that dealer visits and individual/departmental administration are up-to-date. No excuses. 5. Performance Management • Omoda | Jaecoo (UK) does operate a Dealer Balance Scorecard (DBS) and has metrics within that will require your management and influence. The Customer remains at the core of our business and is measured and managed accordingly. Other Aftersales KPIs will be your responsibility and will need to show positive performance trends. 6. Brand Ambassador • You will be needed to attend and support Brand events during the year. These events may be outside your Region and could run outside of business hours. KPI’s: 1. Customer Complaint Resolution • Your insight, management and decision making will be needed to bring Customer cases to a timely and ideal end. You are expected to take direct interest in and ownership of Customer/Dealer complaints. 2. Parts Sales Management • Various year-to-date and year-on-year parts targets will require you to manage reminder funnels and VHC processes to drive repeat and incremental parts purchases., • Returns will need to be measured and managed., • Policies and processes will need to be challenged and reviewed to ensure adherence to operating standards. 3. Dealer Balance Scorecard (DBS) Improvements • Rolling 3, 6, 9 and 12 month trends will become your core objective. Positive trends are there to be celebrated and maintained. Negative KPI performance must be measured, qualified and stabilized., • DBS is in place to ensure that Customer Experience and Dealer Profitability are maximized. This element of your Regional Management role is your raison d'etre. Excellence will be rewarded at the annual dealer conference. Bottom quartile positions will require recovery actions and activity. 4. Special Project Champion • To support our business growth and your personal development, you are welcome to take ownership of Special Projects. These will be programs and or projects which will improve our commercial proposition. Your experience will be harnessed to improve processes and ensure you are recognized as the resident expert in the field. Personal Requirements: • A minimum of 5 years OEM Aftersales experience., • You will need to need a robust, calm and efficient operator. Able to take on a large amount of responsibility, you will be asked to cover a broad, sometimes unfamiliar, range of topics., • Relationship building will come naturally to you. Existing and new networks will be relied upon and tested on a frequent basis., • You will be capable of managing a busy diary which may change at a moment’s notice., • You will need to be adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills., • Proficiency in Microsoft Office including reporting and data analysis platforms., • Full and clean driving license.