Recruitment Account Coordinator
1 day ago
Sheffield
Reporting To: Area Operations Manager/ Assistant Operations Manager If you want to know about the requirements for this role, read on for all the relevant information. Location: This is a multi-site role covering Barnsley and Leeds . Regular travel between both locations is required in line with business needs. Shift: Any 5 days out of 7 Roles and Responsibilities • Coordinate and oversee day-to-day operational delivery across Barnsley and Leeds sites., • Travel between sites as required to ensure appropriate on-site presence and operational coverage., • Act as a key operational contact for client stakeholders and attend client meetings where applicable., • Conduct on-site recruitment activities including interviewing, recruiting, and running inductions., • Deliver worker inductions on site and ensure all compliance documentation is complete prior to deployment., • Manage daily workforce bookings, shift allocations, and fulfilment requirements., • Develop and maintain rolling 4–6 week workforce forecasts based on client projections and demand trends., • Proactively forecast labour requirements and adjust recruitment pipelines accordingly., • Build and maintain talent pools for high-volume or critical roles., • Collaborate closely with recruitment teams to ensure pipeline adequacy and proactive candidate flow., • Monitor attrition trends and implement retention countermeasures., • Analyse no-show trends and introduce preventative engagement measures., • Coordinate short-notice cover and manage absence replacement efficiently., • Monitor attendance, performance, and workforce conduct, escalating issues where necessary., • Ensure accurate submission, checking, and approval of timesheets prior to payroll deadlines., • Maintain high levels of client service and resolve operational queries promptly., • Utilise and manage ATS, CRM, booking systems, workforce management platforms, and AI-driven tools effectively., • Actively adopt automation systems to improve booking efficiency and reduce manual processing., • Monitor data integrity across all systems and ensure accurate booking input and system updates., • Analyse workforce data and operational analytics to identify trends and improve fulfilment rates., • Ensure compliance with Right to Work legislation, AWR Regulations, Working Time Regulations, and internal governance standards., • Maintain full audit readiness at all times., • Support and participate in internal and external compliance audits., • Escalate compliance risks or operational concerns immediately., • Review response times and operational analytics (including system data such as Respond metrics) as part of ongoing performance management., • Contribute to continuous improvement initiatives and operational efficiency projects., • Attend and actively participate in annual training and mandatory compliance training sessions. Performance in this role will be measured against structured operational and compliance metrics, including but not limited to: • Achievement of agreed fulfilment percentage targets across both sites., • Maintenance of service level agreements and client satisfaction standards., • Reduction in last-minute unfilled shifts and improved response times to absence cover., • Accuracy of booking input, timesheet submission, and system data (target accuracy levels to be agreed)., • Zero tolerance for booking workers with expired Right to Work documentation., • Full compliance documentation completion rates., • Demonstrated active adoption and use of AI tools and automation platforms., • Reduction in manual processing time through effective system utilisation., • Contribution to digital improvements and process optimisation.