Head of Workplace Operations -North East - Belfast
hace 3 días
Belfast
About the job Job summary Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC. Build a Career in Property with HMRC Estates Estates is at the forefront of delivering one of the biggest property programmes and operations in the UK. We are the leading edge of Government property transformation and operational delivery. The purpose of Estates & Locations is to provide HMRC with an estate which is the right size and shape to meet both its current and future needs of our HMRC colleagues and wider Government departments who use our spaces. We are a customer centric team which exists to offer high quality, inclusive services to enable our colleagues to perform at their best by providing working environments in which they want to work. Job description Role Purpose The purpose of this role is to manage and provide leadership and property technical guidance to the Grade 7 Heads of Estates for a defined area, typically comprising four or five regions. The Regional Teams have responsibility for the operation of Regional Centres as well as varying numbers of satellite sites which include Specialist and Transitional sites. This role is responsible for ensuring that safe and secure accommodation is provided to all our Customers, including other government department tenants. Accommodation and service provision should be addressed to specific Customer needs and should reflect those needs on a site-by-site basis but also in line with agreed SLAs and KPIs. Service provision should be constantly reassessed against Customer feedback. This delivery is underpinned by Area-based Hard and Soft FM contracts and a National Security contract. Responsibilities and Tasks • Line management of the Grade 7 Heads of Estates within the allocated Area, with specific focus on leadership, performance management and the achievement of property qualifications required for each role within the Regional Team., • Periodically review and develop team structures within each region in line with Estates organisation design principles, managing withing FTE and budget allocations., • Engagement with stakeholders and initiatives at a national level and the cascade and implementation of agreed outputs at a Regional level., • Close liaison with other Area Heads to ensure consistency at a national level and the sharing of best practise., • Close liaison with Operational Contract Management (OCM) & Support Services colleagues to ensure co-ordination between strategic and operational contract management., • Effective risk management including the monitoring and progression of actions arising from risk assessments across your region and pan Workplace Operations., • Achievement of all statutory compliance requirements across the teams collectively with each of the Heads of Estates in your region., • Definition, maintenance and testing of Business Continuity plans for all sites including the identification and remediation of physical asset resilience concerns., • Support HMRC Estate's mobilisation and implementation of the next generation hard and soft facilities management contracts and continued transformation of HMRC Estates., • Support the Heads of Estate in the resolution of issues arising within the Regional estate including developing their technical understanding of how properties operate and run., • Provide assurance as required on the completion of specified tasks., • Maintain a safe working environment across all sites addressing all health and risks., • Attend all appropriate governance forums., • Support the principles of Customer Service Excellence, • Strong leadership and people management, demonstration of strong customer relationship management dealing with a diverse range of challenging stakeholders at a senior level., • Conversant with operating Building Management and Environmental Management Systems, • A proven track record of operating at a strategic level delivering Estates Services across complex sites, • A proven track record of excellent financial management, • An experienced senior Estates professional with experience of managing a multi-disciplinary team, • Proven track record of analysing and resolving problems, developing opportunities and implementing innovate solutions/approaches, • Able to demonstrate personal self-development and development of team, • Line manage the Grade 7 Heads of Estates within the Area., • Lead on the recruitment and the selection of the team when required, to ensure the team are qualified and experienced, • Ensure the team is properly managed and their performance reviewed, and the team is developed in their roles, • Effective, timely communication across all the team., • Ensure effective communications across the whole of the Estates team., • Managing a Quality Service, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including details of your job history, giving a brief summary of what you delivered and any key achievements in each role and any qualifications., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020