Change & Business Continuity Manager
28 days ago
London
Join a leading Telecom Provider as a Project manager 2 - change manager.Job Overview: • Role: Project manager 2 - change manager, • Location:?London, • Contract:16th March'26 - 16th June'26, • Pay Rates: Inside IR35, • Umbrella Rate: £535.50/day (via a Hays approved umbrella company)., • PAYE Basic Rate: £412.58/day, • Hours:?37.5 hours a week. Monday - Friday., • Deliver end-to-end change management activities for assigned projects, aligned to the client's ACM framework, ensuring adoption is planned alongside technical delivery., • Produce and maintain core change artefacts including:, • Change impact assessments, • Stakeholder analyses and engagement plans, • Communications plans (in collaboration with Communications Managers where applicable), • Training and readiness plans, • Engage directly with business stakeholders, operational teams and end users to understand impacts, readiness and concerns., • Support sponsors and managers with practical guidance on their role in enabling adoption and managing resistance., • Identify and actively manage people-related risks such as change saturation, skills gaps, resistance or operational disruption., • Track readiness and adoption indicators, escalating risks and recommending mitigation actions where adoption is at risk., • Provide regular, structured updates on change progress, risks and outcomes to Project Managers and senior change leads., • Ensure change deliverables meet quality standards and support audit, assurance and governance requirements, particularly in regulated environments., • Contribute to the ongoing development of client internal ACM capability by:, • Reusing and improving templates, tools and playbooks, • Feeding back practical delivery insights to improve the framework, • Supporting internal communities of practice or knowledge sharing sessions, • Demonstrable experience delivering business change or adoption activity within technology, digital or organisational change programmes., • Practical experience producing and executing change plans, impact assessments and stakeholder engagement activities., • Strong stakeholder engagement skills, with the ability to work confidently with operational teams, managers and delivery colleagues., • Understanding of how change management integrates with project and programme delivery (Agile, Waterfall or Hybrid)., • Experience working in regulated environments with complex stakeholder landscapes., • Formal training or certification in Change Management (e.g. Prosci, APMG) or Project Management., • Experience supporting training, communications or adoption measurement activities., • Delivery focused, pragmatic and outcomes-driven., • Comfortable working with ambiguity and evolving requirements., • Collaborative and team oriented, able to work across disciplines., • Proactive in identifying risks and proposing solutions., • Reports into ACM Practice Lead., • Works closely with Project Managers, PMO, Adoption Delivery Managers and Communications Managers. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk