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Customer Support Administrator (3-Month FTC) Role Profile Reports to: Customer Experience Manager Location: Glasgow, office based Contract: 3-month fixed term contract Vacancies: 4 Salary: Dependant on experience Hours: 42.5 hours per week (8.30am to 5.30pm) Role Overview Due to the continued growth across both domestic and international e-commerce channels and to provide support through peak trading period, we’re seeking to strengthen our team with the introduction of additional Customer Support Administrators to work with us on a 3-month fixed term contract basis. Could you be who we are looking for? The successful candidate is likely to have/demonstrate: • Experience of working in a customer service role, • Excellent interpersonal and communication skills both at a written and spoken level, • Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures, • Experience in recording of all customer interactions, meeting pre-set Quality targets, • Manage end to end customer experiences, • Ability to identify improvement opportunities to ensure processes and tools are effective and efficient, • Strong analytical skills with experience of MS Excel and content management systems, • Self-motivated with strong personal time management & problem solving skills, • Excellent Team player, • Can do attitude with a flexible approach to the role, • Multiple language skills will be treated as an advantage. Core responsibilities of this role include: • Delivery of excellent customer service on every call, • First point of contact for customer escalations and complaints, • Processing customer returns and exchanges, • Order processing and administration Working for Trespass • Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors, • Relaxed dress code, • Free parking as there is nothing worse than parking metres and additional costs, meaning…. buy the coffee!, • Full access to our fantastic Employee Assistance Programme and much more! We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply. Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.

Data Operations Manager Hybrid - two days per week onsite in Glasgow £75k - £85k + bonus & benefits Step into a newly defined data operations management position at the centre of a major data transformation. You’ll lead a small, capable team responsible for the reliability, performance, and observability of modern data platforms that power decisions across a complex, regulated organisation. This is a hands-on leadership role, part strategist, part problem-solver - shaping how data operations are delivered across a modern cloud environment (AWS and Azure). If you thrive on improving how data pipelines run, building resilient systems, and driving operational excellence, this is your chance to make a visible impact in a high-profile business. What You’ll Do • Lead data operations and second line support to ensure data pipelines, platforms, and integrations run reliably with full observability and proactive monitoring., • Optimise performance across Snowflake and connected data platforms, driving continuous improvement and automation., • Define and embed support models and operational standards for new data products and APIs., • Guide a small, experienced team, fostering autonomy and technical excellence., • Influence how the business delivers data operations - collaborating with data engineering, governance, quality, and IT to shape the future operating model. What You’ll Bring • Strong experience running and supporting data platforms or pipelines in production., • Understanding of data flows, models, and warehousing principles - able to diagnose issues across systems without coding., • Hands-on familiarity with platforms like Snowflake, Power BI, Alteryx, and modern observability tools., • Working knowledge of AWS and/or Azure and how to run data workloads efficiently., • A proven ability to lead a team and to manage and influence stakeholders across business and technology., • Experience operating in a regulated or complex corporate environment. Why This Role • Play a key role in shaping a modern Data Operations function as part of a major transformation., • Stay hands-on while developing leadership skills in a true DataOps environment., • Enjoy a balanced hybrid model - two days per week in your local office (Liverpool or Glasgow) plus fully expensed travel between sites when needed., • Join a forward-thinking organisation that values autonomy, technical credibility, and continuous improvement. Apply Now - If your CV isn’t up to date, don’t worry - send what you have, and we’ll take it from there.

About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to take a customer-led approach across our operations, striving to serve our customers with a seamless experience no matter what facility or region they are in. Finding the right solutions for our customers starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish. Our vision: to be the most customer-centric data centre provider. About the Role Reporting to the Senior Problem Manager and working predominantly remotely, you will be responsible for identifying, analysing, and supporting the resolution of DCS service issues to minimise business impact and prevent future incidents. In doing so, you'll work closely with cross-functional teams to investigate root causes, implement corrective actions, and drive continuous improvement in DCS service delivery. This may also include working with or presenting to DCS customers and/or suppliers. In practice, this means that you'll manage the lifecycle of infrastructure Problem tickets across our DCS estate. These will include Mechanical & Electrical (M&E), IT and Networking infrastructure across all of our sites in Europe, India and Japan. You'll also work proactively to analyse issue data and use that to deliver comprehensive recommendations to help mitigate these arising in future where possible. About you To be successful, you'll need strong problem management and analysis expertise, supported by knowledge and experience of at least one Root Cause Analysis (RCA) method. As you'll be investigating, analysing and reporting on a range of infrastructure related issues, you'll need strong hands-on knowledge of Mechanical & Electrical (M&E) related systems and data centre infrastructure. Building Management System experience would be advantageous. All of this will be underpinned by your strong communication skills and the ability to help technical and non-technical audiences understand issues and how best to resolve them. What we offer We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt DCS recognises the importance of a work-life balance. These are just some of the reasons why Colt DCS is recognised as Great Place to Work Certified UK. The Role in More Detail Key Responsibilities • Risk Identification/Problem Identification and Analysis o Investigate and analyse incidents to determine root causes (RCA) and patterns. o Proactively identify recurring issues through trend analysis, with a specific focus on building monitoring systems (BMS) data analysis. o Risk assessment of non-standard Changes. • Resolution and Mitigation: o Ensure timely resolution and closure of problem tickets. o Identify permanent solutions for recurring incidents. o Ensure timely escalation of critical issues and coordinate resolution efforts across teams. • Documentation and Reporting: o Maintain comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. o Work with cross-functional teams to implement corrective actions and drive improvement. o Support and oversee the onboarding process for new sites, representing Service Operations, with particular focus on ensuring documentation is available and accurate and “snags” are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure., • Knowledge of IT and Networking concepts., • Proven experience in problem management or incident management within a complex DC environment., • Knowledge and experience with at least one of common RCA methods (5-Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis), • Strong analytical skills with the ability to analyse data, identify trends, and make data-driven decisions., • Excellent documentation and reporting in English., • ITIL certification or knowledge of ITIL framework practices., • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. Note that for this role, there will be a need to travel to site locations when required, in addition to a small number of trips to our offices annually for face-to-face team meetings.

Patient Experience Manager Location: Queen Elizabeth National Spinal Injuries Centre, Queen Elizabeth University Hospital Glasgow. Salary: £36,000 Contract: Full time, permanent. 37.5 hours a week, to include 5 hours on one weekend afternoon, every week. Date: November 2025. Purpose Horatio’s Garden is a nationwide charity creating and nurturing beautifully designed gardens in NHS’s spinal injury centres. The Patient Experience Manager will be instrumental in supporting patients and families use of the garden. Along with the Head Gardener, you will be responsible for the smooth running of a thriving, vibrant garden ensuring the patient and their family are appropriately supported throughout their time in the spinal unit. This role requires you to manage a team of volunteers and work closely with the Head Gardener who maintains the horticultural standard of the garden and delivers therapeutic horticulture sessions. You will be managed by the national Patient Experience Lead. You will be responsible for developing and maintaining relationships with clinical and non-clinical NHS staff, corporate sponsors, funders, the Fundraising team, the Communications team and the Events Programme Manager. The gardens have been beautifully designed and maintained, and the role of the garden needs to reflect an appropriate environment for patients and their families at all stages of their stay. From the initial welcome, to ensuring the contact and relationship is consistent with activities to suit their needs. You will be responsible for developing and delivering social activities, supported by the charity’s Events Programme Manager and in collaboration with the wider Spinal Injuries team in Glasgow. These activities will mainly need to be held on a weekend afternoon which is a critical time in the garden when most patients are available and often have friends and family to visit. Currently the Events programme includes seasonal celebrations and social and craft activities. External facilitators also deliver photography, printing, painting, ceramic workshops and live music performances. This is a fantastic opportunity for a confident, proactive individual who is efficient, well organised and has outstanding communication and relationship building skills. You will need to be adaptable and friendly and confident working with a wide range of people including people with spinal injuries and their families, NHS staff, volunteers and many different teams within the charity. Main Duties and Responsibilities People with spinal injuries: • Develop relationships with patients and families to ensure the best experience for them in the garden at every stage of their stay, • Maintain a consistent social and arts activity programme appropriate for the current patient group, liaising with the Events Programme Manager and managing the volunteers accordingly, • Organise a programme of seasonal events, reflecting the needs of patients, • Work with the Impact Manager to monitor patient experience and the impact of the garden Develop and maintain productive and collaborative relationships with NHS clinical teams and voluntary services Volunteers: • Recruitment and training of new volunteers, • Work with fundraising managers, Head Gardener and volunteers to develop opportunities to generate income in the garden through friends, corporate friends and third-party fundraising, • Support corporate sponsor events and fundraising opportunities, • Represent the garden and charity at key events, • Promote the local social media accounts and provide regular updates for content, • Ensure all administrative tasks associated with the role are monitored, completed and maintained, • Comply with all safeguarding policies and report any concerns to the Safeguarding Lead immediately It should be noted that the list above is intended to give an overall view of the position and should be taken as guidance only. Person Specification Essential knowledge and skills: • Experience of leading and managing teams, • Experience of working with volunteers, • Stakeholder engagement and networking, • Delivering social events, • Budget management experience, • Experience of volunteer recruitment and training, • Voluntary sector experience, • Experience of working with the NHS or in a health care setting, • Experience of SharePoint, • Knowledge of using social media to promote activities and events, • Interest and understanding of wellbeing benefits of gardens, • Experience of therapeutic activities, • Outstanding interpersonal skills, with the ability to successfully develop new working relationships, • Excellent communication skills, • Proactive, can-do attitude, • Empathetic and kind, • Calm under pressure, • Ability to prioritise and adapt to the changing needs of each working day Flexible and able to work one weekend afternoon every week. How to Apply Click on the 'Apply now' button below. Please upload your CV and a cover letter. The closing date for applications is Monday, 1st December 2025.

The Job The Company: Year on Year Growth. Great career opportunity. Part of a larger group. Established for over 25 years. Benefits of the Territory Manager £36k-£38k basic OTE £12,800 at 100% - with escalators available Car Allowance Pension Private healthcare Mobile Laptop 25 days' annual leave + bank holiday The Role of the Territory Manager Our client sells a range of advanced wound care dressings, absorbents, skin protectants, peak flow meters, gloves, & surgical tapes 70% of the business will be in the community + 30% in the NHS/Acute To promote, sell and ensure proper distribution of products from the product portfolio in both the Acute and Community. To reach sales targets for the Sales Territory using effective communication methods in a manner that ensures ethical commercial approach, as well as adherence to corporate vision and guidelines. Customers will include TVNs, Procurement, Nursing Homes, Stoma Nurses, Incontinence Nurses, Practice Nurses, Pharmacists, District Nurses and a range of Key Opinion Leaders. The Territory Manager is required to promote, sell, and ensure formulary compliance for products in the range in both the acute and community for the defined Sales Territory to ensure Sales targets are achieved. It is important to work closely with the Clinical Nurse Advisors and Business Development Managers within the team to enhance your sales success Participation with the Regional Business Manager, Clinical Nurse Advisor and Business Development Manager in the development and implementation of local business plans with the aim of achieving high compliance with new Formulary Awards and driving market share growth to achieve sales targets. Closely working with the Business Development Manager & Clinical Nurse Advisor within the Region to ensure all hospital and community Formularies are secured and fully compliant. Covering the Northumberland, Stockon-on-Tees, Clevland, Middlesbrough, Newcastle, Darlington & North Cumbria The Ideal Person for the Territory Manager Wound care experience both acute and community Will also consider pharma, devices or medical consumables. Need to understand the NHS buying landscape Understands the prescription route Confident product demonstrator Solid communication skills especially with anatomy & physiology Someone used to selling into hospitals, quick learner, have a sense of urgency. You will need to be a strong team player. The ideal candidate is energetic and looking to make a name for themselves. Proven track record of meeting/exceeding challenging targets Proficient in the use of MS Office Suite software and the internet A full driving licence If you think the role of Territory Manager is for you, apply now! Consultant: Rio Barclay Email: Tel no. Candidates must be eligible to work and live in the UK. About On Target At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally. TPBN1_UKTJ

Group Tax Manager, West Midlands Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. A standalone Group Tax Manager role has arisen in a large corporate based in West Midlands. You will have responsibility for preparing the UK corporate tax provisions, oversight for European subsidiaries and managing the Transfer Pricing position. Specific responsibilities include: • Preparation of local country transfer pricing reports for overseas entities and ensurin... JBLK1_UKTJ

The main elements of this role will include: Being responsible for detailed/ technical review of more complex corporate tax computations prepared by junior colleagues and reviewing their work Providing training and mentoring for Tax Assistants, Tax Seniors and Tax Assistant Managers Monitorin

In-House Tax Advisor, Glasgow (2 days in office) A newly created role in an established tax team of a well-known consumer brand has arisen for a Tax Advisor to focus on corporate tax compliance. Reporting to a Senior Manager, you will woks as a team and have responsibility for the preparation of UK and Irish tax computations. Other responsibilities include: • Preparation of annual current and deferred...

Accessibility Project Manager Location: Glasgow (2 days per week on-site: Monday & Tuesday) Contract: 6 months (Temp-to-Perm Potential) Overall Purpose of the Role Barclays is seeking an experienced Accessibility Project Manager to support the Client & Colleague Experience Tribe within PBWM. You will play a critical role in ensuring that colleague and customer platforms meet accessibility standards, reducing risk across the wider PBWM IT landscape. This includes oversight of a key Open Risk & Controls (ORAC) item related to the Avaloq banking platform, which must be remediated by 26th June to meet European accessibility requirements. This role requires exceptional project management capability across complex Agile environments, with a strong focus on managing dependencies across multiple squads and stakeholder groups. Key Responsibilities * Lead and deliver accessibility-focused initiatives across colleague and customer platforms. * Coordinate workstreams to ensure compliance with European accessibility standards. * Manage the remediation of an ORAC Open Risk & Controls issue for the Avaloq platform, ensuring delivery against the fixed deadline. * Drive progress across 9 squads within the Client & Colleague Experience Tribe, managing cross-team dependencies and sequencing. * Act as the central point of contact between engineering, design, product, and other business teams. * Ensure risks, issues, and milestones are tracked, communicated, and mitigated effectively. * Support Agile ways of working, collaborating closely with Agile Coaches and Tribe Leadership. * Prepare updates, reports, and documentation in line with PMO and governance requirements. Skills & Experience Essential * Proven experience as a Project Manager in complex Agile environments. * Strong experience managing dependencies across multiple teams, squads, or tribes. * Ability to coordinate delivery across technical, design, and business functions. * Excellent stakeholder engagement and communication skills. * Strong organisational and risk-management capability. * Ability to manage delivery against fixed regulatory or compliance deadlines. Desirable * Background in Financial Services. * Prior experience with accessibility projects or digital accessibility compliance. * Understanding of development processes and technical delivery cycles. * Familiarity with Avaloq or similar banking platforms. About Barclays Barclays is a British universal bank, diversified by business, customer type, and geography. Our operations include consumer banking and payments worldwide, as well as a top-tier global corporate and investment bank. We are supported by a dedicated service company providing technology, operations, and functional services across the Group Our Values At Barclays, everything we do is shaped by our five core values: Respect, Integrity, Service, Excellence, and Stewardship. These values guide how we build trust, deliver results, and measure success – not only by what we achieve, but how we achieve it. Diversity We are committed to fostering an inclusive culture where colleagues of all backgrounds feel confident bringing their true selves to work. Diversity of thought, talent, and experience powers our ability to deliver excellence. Hybrid Working This role is based in Glasgow, with 2 anchor days per week on-site (Monday & Tuesday). Occasional travel to other UK offices may be required. Your Benefits as a Contractor with Randstad Sourceright * Enrolment in a pension plan (after 12 weeks) * Paid holiday entitlement * 24/7 Employee Assistance Programme for personal and professional support * Discounts at leading retailers, restaurants, and entertainment venues *