Customer care manager jobs in London - Page 8Create job alerts

About Lampton Leisure Lampton Leisure is community with health and wellbeing at our core. We understand everyone's health journey is unique and personal to them, so we're proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We are LLW employer, offering annual pay reviews 22 days holiday allowance, plus bank holidays Free GOLD gym membership? Enhanced Maternity and Paternity leave?and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and e ye care vouchers Sustainability Perks - cycle to work and e lectric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As Aquatics Manager, you will be responsible for proactively managing the Lifeguarding teams' performance, health and safety on poolside, coordinating wet side timetables, events and rotas and setting team targets. As a Duty Manager you will also be responsible for the day-to-day running of our Leisure Centre, ensuring a safe, enjoyable and quality customer experience. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals. You will also be a key holder for the building and therefore, will be responsible for opening and closing the site whilst on shift. Our sites are open from 6am - 10pm so flexibility with working hours is required. Key Responsibilities Line management responsibilities for recruitment, induction, delivering company training, appraisal, development, and performance management of staff, including one-to-ones Ensuring staff attend NPLQ CPD's, whilst ensuring record-keeping, and verification requirements are complied with at the Centre Deliver a comprehensive aquatics programme, inclusive of; swimming timetables and school holiday activities designed to meet the needs of the local communities. Coordination of events and activities like gala's and holiday camps. Oversee the organisation of the pool timetable. Responsible for the daily, weekly and monthly pool plant operations, tasks and checks. Deal with any H&S incidents, accidents, safeguarding concerns & report on the management system. Provide first class customer service to all users of the facility. Supervise and coordinate regular maintenance and cleaning of the facility. Drive and achieve centre financial targets and KPIs, including customer service targets, occupancy targets, revenue targets, payroll costs and participation levels. Track, measure and report on the effectiveness of aquatic programmes, including membership indicators and business plan objectives, in line with Lampton's reporting procedures. Experience and Qualifications Required First Aid at Work Qualification National Pool Lifeguard Qualification (NPLQ) Ideally hold or be able to work towards a Pool Plant Operator Qualification RLSS Trainer Assessor required, but full training can be provided Previous experience of managing operations within the leisure sector, with experience of wet side operations Previous supervisory experience The ability to communicate clearly, influence and motivate staff. Experience of working within a Health & Safety critical environment with the ability to understand and implement legislation in the operational environment is essential. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). TPBN1_UKTJ

About our business Many of us have experienced life in rented housing and understand the uncertainty that can come with not owning your home. ProperTies Living exists to make renting feel like home. Our mission is to create high-quality homes for rent where people can settle, build meaningful connections, and live comfortably in safe, secure environments. We want our residents to feel a genuine sense of belonging and pride in where they live. We have over 900 homes in development and expect to be managing over 450 homes by the end of the year. We also have a pipeline of 2,000 properties currently being acquired. Our growing portfolio reflects our long-term commitment to the rental market and to creating professionally managed communities where residents feel secure, supported, and proud to live. As a business, we are committed to delivering best-in-class customer service that is both effective and responsive across all our operations -from constructing new homes and letting apartments to managing communities. Our objective is to provide professionally managed rental homes that offer security, reliability, and a welcoming environment where residents can create lasting memories. Joining ProperTies Living means becoming part of a new and ambitious team that embraces collaboration, creativity, and professional growth. Supporting our people and providing clear pathways for career development and progression is key to our success. About this role We are seeking an experienced Block Manager to oversee the operational management of residential buildings, with initial focus on sites in Watford and Barking. You will work closely with the site teams, Residential Services hub, the Health & Safety Manager, and colleagues across the wider property team. Your direct line manager will be the Property Manager Team lead, while the Senior Property Services Manager will oversee overall operations. This role focuses on delivering best-in-class customer service, while being flexible for occasional evenings, on-call duties, and travelling between sites. What you will do As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, well-maintained, and deliver an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders. Operations and Building Management Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety Identify, manage, resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes Oversee contractor performance, ensuring compliance with service level agreements Maintain robust Permit-to-Work and contractor control processes Health & Safety Compliance Ensure full compliance with all relevant legislation, including Building Safety Act 2022 and Fire Safety Act 20221 Manage site risk assessment and ensure corrective actions are completed within agreed timescales Work Closely with Health & Safety Manager to maintain compliance requirements records and certification Support the development and maintenance of the Building Safety Case and Golden Thread Lead on incident response, reporting, and escalation where required Carry out regular safety inspections, audits, and monitoring activities Resident & Client management Deliver a high-quality, resident focused service, ensuring a positive customer experience Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days) Handle fees related to apartment damage or dilapidation Deliver a high-quality, resident focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with their team to ensure swift and effective resolution of issues. Build strong relationships with residents, internal teams, and stakeholders Support community engagement initiatives and resident events Financial & Administrative Management Support budget planning and ongoing financial management of schemes Monitor expenditure and ensure cost control across all services and projects Maintain accurate records, reporting, and documentation in line with company standards Manage asset registers and oversee stock control where applicable General & Portfolio Management Support mobilization of new developments into the portfolio Liaise with contractors and suppliers to ensure services delivery meets agreed standards Attend regular meetings and provide updates to the Senior Property Services Manager Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved Participate in an on-call Rota for major incidents Travel regularly between sites within the regional portfolio People Management Lead, motivate, and develop team members to deliver high performance Support recruitment, onboarding, and training of team members Foster a positive, inclusive, and collaborative team culture You will be required to carry out other duties to assist the team d uring busy periods. You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible). About you - your experience, knowledge, and skills. Ideally you will have: Proven experience in block management, or BTR/Flex Living environments Strong understanding of high-rise building compliance and health and safety requirements Experience managing contractors, budgets, and service delivery Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential) Experience managing or supervising teams Strong customer service and stakeholder management skills Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilizing a range of digital platforms and management systems to streamline operations and maintain effective communication. Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software Ability to manage multiple sites and priorities effectively Calm and professional approach when handling challenging situations Desirable: IOSH or NEBOSH qualification Membership of a relevant professional body (IRPM, TPI) You will be someone who Is highly customer-focused and committed to delivering excellent service Builds strong relationships with residents, colleagues, and contractors Communicates clearly and confidently at all levels Takes ownership and drives high-standards Works well under pressure and meets deadlines Is flexible, adaptable, and comfortable working across multiple sites What we offer As well as working with a friendly, inclusive, and incredibly supportive team who care about their work and take immense pride in our buildings, we offer: A competitive salary range of £ 40,000 - £45,000 Discretionary bonus 25 days holiday + 8 bank holidays (pro-rated if part-time) Personal Pension Plan (salary sacrifice available) Employee Assistance Program Life Assurance Optical vouchers Cycle and Tech schemes _____________________________________________ Come and join us! Right to Work in the UK: Please note: You must be resident in the UK and eligible to work. At this point in our journey, we are unable to sponsor visas. Equal Opportunities, Diversity & Inclusion: We are committed to building a diverse and inclusive group of talent with a broad range of backgrounds, skills and capabilities and will give full and fair consideration to all applicants. If you have a disability or any other additional need that requires consideration, accommodation or adjustment to the role or recruitment process, please do let us know. TPBN1_UKTJ

As a Customer Care Manager at Barchester, you'll provide polite, empathetic help and support to our customers across the UK. The role of a Customer Care Manager at Barchester is varied and duties include:. To join us as a Customer Care Manager, you should have experience of complaints handling along

The Customer Care Manager owns the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care

Our care homes are renowned for providing exceptional service, compassionate care, and an unbeatable community feel. At Aria Care, we support an environment for excellence, transparency, and quality care, nurturing our colleagues to be the best version of themselves, providing you with the tools, op

Reporting to the Head of Customer Care or Customer Care Manager, you will be responsible for the day‑to‑day running of the Customer Care office, ensuring customer satisfaction and working to meet defined KPI performance targets. Manage and supervise the Customer Care office team effectively, to

A leading retail company in Greater London is seeking an experienced Opticians Store Manager to enhance the customer experience and lead a diverse team. Essential skills include experience in team leadership and customer service.

Barchester Healthcare is seeking a Customer Care Manager to provide empathetic support and manage complaints across the UK.

As a Store Manager, you will lead your team, ensuring exceptional customer service, and drive performance results. A leading health and beauty retailer is seeking a passionate Store Manager in Greater London to drive store success and inspire teams.

As a Customer Care Manager at Barchester, you'll provide polite, empathetic help and support to our customers across the UK. The role of a Customer Care Manager at Barchester is varied and duties include:. To join us as a Customer Care Manager, you should have experience of complaints handling along

We’re looking for a Customer Relations Manager to represent our exceptional care home in Frinton On Sea. Customer Relations Manager | Frinton On Sea | 40 hours per week | Up to £40,000 per annum + bonus (Depending on experience). While experience within the care sector is not essential, you must

Barchester Healthcare Homes Limited is looking for a Customer Care Manager who will provide empathetic support and manage customer complaints across the UK.

In this role, the Peripatetic Customer Relations Manager will work closely with home managers and regional managers to support allocated homes by leading on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, t

Boots is seeking an Assistant Manager to support the Store Leader in delivering exceptional care and operational standards in York and North Yorkshire. You’ll lead a dedicated team, focusing on business growth and ensuring customer satisfaction.

BritBox International is looking for a Customer Care Operations Manager to join our team. Customer Care Operations Manager. You will act as the operational lead for all customer care activity within the BPO, ensuring consistent delivery across service, quality, and customer outcomes.

A leading care home provider is seeking a Customer Relationship Manager to enhance occupancy through effective sales and marketing strategies. This position offers career development opportunities in a supportive work environment.

The successful candidate will be responsible for responding to customer queries, monitoring orders, and ensuring stock levels meet customer requirements. Harrison Scott Associates is seeking an Account Manager in the East Midlands to deliver outstanding customer service by managing print collateral

Customer Sales Manager / Customer Relations Manager required at our Thames View Care Home inThames Ditton!Care Home Based (37.

Communicating with customers via phone and email. Strong customer service skills.

Avenues is a community dedicated to fostering growth, achievement, and positive outcomes for all individuals within our care. We recognise that well-supported staff are essential to delivering exceptional care and realising our organisational vision. We are currently seeking an experienced professio

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA. Join us as a Customer Assistant in our Tooting Club offering a 20 hour contract which is fully flexib

As a Lidl Customer Assistant, no two shifts are the same. Youll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve. With the right training, well help you th

As a Senior you will lead a team of support workers to deliver a high standard of care at all times. NVQ Level 3 in Residential Childcare. SCR social care is committed to safeguarding and protecting the welfare of vulnerable adults / children as a priority.

You will play a key role in delivering high-quality care and promoting the wellbeing and dignity of patients. Minimum 6 months UK care experience. Apply now to join a supportive and professional care team.

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Homelessness Social Care Service in Hackney. Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere.

Entry Level Customer Sales Assistant. Looking to start a fun, exciting career in the London area. Due to huge growth in client demand, our London-based client has become one of the country's top sales, customer service, and marketing companies.

Central Recruitment is currently working with a London-based charity dedicated to preventing homelessness and supporting individuals in rebuilding their lives.Our client is currently recruiting for a TST Welcome Caseworker to work Pan London for a service that provides accommodation and a pathway to

Based in London, our client is one of the countries leading Sales, Customer Service and Marketing companies with the UK. The opportunity for individual career progression. Excellent communication skills with the ability to engage and connect with customers.

We are urgently seeking to recruit skilled and experienced mental health support workers of all specialties to place for various ad-hoc and short to long term agency assignments to suit in a diverse range of public and private healthcare settings across. You work as a part of a multidisciplinary tea

Immediate Start: Amazing Perks, Full Training & Career Launch in Central London!. Ready to transform your career?. Benefits of Making This Your New Career Start:.

What You’ll Be Doing Deliver high-quality, person-centred support tailored to individual needs Build strong, trusting relationships with customers and partner agencies Support individuals to develop independence and engage in their communities Create and review support plans with clear, achie

We offer high-quality, specialist care to some of the most disadvantaged and vulnerable children in society. Every young person in our care is supported by a team of experienced, empathetic staff within warm, welcoming homes.

You must be willing to embrace all aspects of the Support Worker role including, but not limited to, providing support with personal care and domestic tasks and supporting individuals to access work, education and social opportunities.

High customer service standards. Generating a new customer base for clients. Access to coaching in customer service, sales, and marketing, with clear progression opportunities.

To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. Dealing with customer quires on our system and translating replies from English to German and German to English. You will be communicating directly wi

Responsible for making sure our customers receive their orders as quickly as possible. Dispatching goods to our customers.

Material Handling: Carefully handle delicate goods manually (no forklift licence required).

Client/Customer Service/Sales/Full product training. Previous experience in sales or customer service is not required, as full client and product-specific training is pr. This role involves working across sales, customer service and promotional campaigns.

Working closely with the Registered Manager, youll help guide the team, maintain high care standards, and ensure every young person feels safe, valued, and understood. Looking for your next career move? This could be it. The home provides care for up to five young people aged 818 who need consistent

Care Assistant / Support Worker (Homecare, Supported Living & Live-In Care). We are a growing and compassionate care provider delivering high-quality. Care Assistants / Support Workers.