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A leading recruitment agency is seeking a Customer Experience Manager based in Chipping Barnet. Responsibilities include managing customer defects, overseeing a team of customer service operatives, and ensuring compliance with relevant standards. The successful candidate will oversee the customer jo

Expertise in customer experience principles and best practice, with a track record of embedding a customer first culture and driving measurable improvements. Support them to achieve customer experience targets and help new programmes shape and design successful customer journeys. As Manager, Custome

A leading networking solutions provider in the United Kingdom is seeking a Service Manager to oversee the end-to-end customer experience and ensure service levels meet expectations. Candidates should have a degree and extensive experience in service management, preferably with ITIL qualifications. T

Minimum 10 years' management level experience working in Customer Experience or Customer Care roles. Reporting to the UK Head of Customer Experience, this role will be responsible for designing and delivering an industry leading Customer Journey from first contact with the brand through to repurchas

The EMEA Brand Strategy & Customer Experience Manager will lead the development and execution of Marketing Brand Strategy & Customer Experience for Hollister across EMEA, working in partnership with the EMEA Brand Strategy & Customer Experience Director. Direct supervision of a Customer Experience S

A leading housing company in the UK is seeking a Customer Relations Manager for maternity cover. This role involves being the primary point of contact for customers, ensuring homes are ready for handover, conducting home demonstrations, and resolving customer issues quickly and effectively. Ideal ca

A leading grocery retailer in Greater London is seeking an experienced Store Manager to oversee daily store operations and ensure excellent customer service.

Customer Experience Strategy & Governance Manager. Customer Experience Directorate Strategy.

A leading sports apparel company in Greater London seeks an Assistant Store Manager to oversee a retail team and enhance customer experiences. This role involves collaborating with the Store Manager on business strategies, developing team members, and maintaining exceptional service standards. Candi

Ideal applicants should possess experience in retail operations, a passion for customer interaction, and a flexible approach to hours. A global apparel brand seeks a dedicated Store Manager for its West End Store in London. The successful candidate will lead and nurture a team, driving sales and imp

A leading retail company in York is seeking a Store Manager to oversee daily operations and drive sales performance. The ideal candidate will have management experience in a fast-paced retail environment and a proven track record of exceeding sales targets. Responsibilities include maintaining a pos

Harken Search are partnered with an SME residential developer based inNorthLondon to appoint a Customer Experience Manager (a newly created post). Job DescriptionCustomer Experience Manager (CEM) is responsible for carrying out all key inspections.

In this hands-on leadership role, you will drive the store's commercial strategy and ensure an exceptional customer experience. A premium retail brand in Greater London seeks a Retail Store Manager. The ideal candidate has at least three years of retail management experience and a strong commercial

A leading grocery retailer in Greater London is seeking a skilled Store Manager to oversee operations and enhance customer experiences. This role requires strong leadership and a customer-first mentality, utilizing data to improve shop performance.

A leading retail brand in London seeks a Store Assistant Manager to support the Store Manager in achieving sales and operational goals. The ideal candidate will have retail management experience and excel in customer service.

A client in the engineering sector is seeking a Senior Customer Service Manager to lead a high-performing team. The ideal candidate will have strong leadership skills and experience in an engineering or manufacturing environment. Responsibilities include coaching team members, establishing performan

A retail company in Greater London is seeking an Assistant Store Manager to support the Store Manager in overseeing all retail operations. The ideal candidate will have over 2 years of store management experience and exceptional communication and organizational skills. Responsibilities include train

This role involves ensuring an exceptional customer experience across various service channels, including in-shop and online. A leading food retailer in the United Kingdom is seeking a Shop Manager to lead and motivate a team. Ideal candidates will have experience in retail or food environments and

A growing QSR brand in Worth is seeking an experienced Assistant Manager to lead teams. This opportunity is perfect for those passionate about leadership and customer experience. This role focuses on maintaining high-quality food standards and delivering exceptional customer service.

Develop, track, and lead initiatives to improve key customer metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Customer Lifetime Value (CLV). Proven experience in customer experience, complaints handling, or brand reputation management. Through

You will leverage your sales experience and artistry skills to deliver outstanding customer experiences while building lasting relationships.

What makes a great customer experience manager:. Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments. A track record of delivering exceptional customer experiences, with evidence of coaching oth

Customer Experience Marketing Manager. The incumbent will enhance customer marketing programs through 1:1 account‑based marketing from order to go‑live, utilizing best‑in‑class digital marketing capabilities and events to foster customer advocacy at project end. Customer service and customer

The ideal candidate will drive sales and enhance customer experience while leading and motivating the sales team. Successful applicants will have previous retail management experience, strong analytical abilities, and excellent communication skills. A renowned clothing retailer in Greater London see

The ideal candidate will have a strong background in retail management, focusing on driving sales and enhancing customer experience. A leading retail brand in Greater London is seeking a committed Store Manager to oversee all operational and commercial activities.

A leading retail company is looking for a Store Manager in Morden, United Kingdom. In this role, you’ll lead a team, fostering a positive workplace culture while ensuring customer satisfaction. Your leadership experience and tech-savviness will drive daily operations.

A regional property developer in the West Midlands is looking for a Development Sales Manager to oversee the sales function and manage customer relationships. The ideal candidate will have a sales background with a Housebuilder, a professional demeanor, and exceptional problem-solving and customer s

Customer Experience Manager (Tech Support) - EMEA. Customer Experience Manager (Tech Support) - EMEA. Customer Success or Technical Support experience in the SaaS space.

Customer Experience Director to deliver a safe, reliable and industry‑leading customer experience across our network. Customer Experience Strategy & Governance Manager. Customer Experience Strategy & Governance Manager.

Experience of managing managers, in a fast-paced, customer-facing environment. What makes a great Lead Customer Experience manager:. Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.

We’re looking for a customer-obsessed Customer Success Manager to join Onetrace, a fast-growing SaaS company transforming how the construction industry works. Mid to senior-level experience in Customer Success or Account Management within a SaaS environment, ideally supporting mid-market or enterp

The successful candidate will ensure a top-notch customer experience by leading the stylist team and overseeing daily store operations. A leading fashion retailer is seeking a Floor Manager for their London St Pancras store.

A community-driven fashion platform is seeking an Engineering Manager to lead a cross-functional team focused on enhancing customer support experiences.

Experience as a Group Product Manager or Principal PM leading multiple teams in a B2B SaaS context (ideally on a data-focused product). In close collaboration with the product leadership, you will shape strategic thinking in the area of customer experience optimization. People leadership experience

A growing QSR brand in Worth is seeking an experienced Assistant Manager to lead teams in a fast-paced outlet. You will work alongside the General Manager to ensure smooth operations and exceptional customer service. This is an excellent opportunity for those passionate about customer experience and

Assistant Manager, CIB Customer Experience at Lloyds Banking Group. Experience running client insight programmes would be useful. This role focuses on designing and managing client experience programmes to understand and interpret client feedback and insight to inform CIB strategic initiatives and B

The Duty Manager will ensure that operational standards are met and play a pivotal part in creating an inclusive workplace culture. A leading grocery retailer in the United Kingdom is seeking a committed Duty Manager for their Dagenham store. This role focuses on delivering exceptional customer serv

A leading telecommunications company in Greater London is seeking an Assistant Store Manager to lead a team focused on delivering exceptional customer experiences. Ideal candidates will have experience in fast-paced environments and a passion for team development.

A leading home improvement retailer in South Yorkshire is seeking an experienced Assistant Manager to oversee store operations and deliver exceptional customer service. Manager Customer Experience • South Yorkshire, England, GB. You will inspire and lead your team while managing various tasks, fro

Taking responsibility for the overall customer experience across the store from checkout to back‑of‑house, ensuring we deliver on our customer commitments. What makes a great customer experience manager. Leadership experience in a high‑volume, fast‑paced operational setting – whether in re

As Customer Experience Lead, you will build genuine, trusted relationships with customers, gaining a comprehensive understanding of their needs, building genuine rapport and acting as a key point of escalation when things don’t go to plan. In this role, you’ll play a critical part in delivering

Are you an experienced Customer Experience Manager with a supply chain management background?. As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. Lead in customer experience / order management with customer-

A global software solutions provider is seeking a full-time Customer Experience Marketing Manager to engage public safety customers and enhance marketing programs through strategic account-based marketing. This role demands strong project management skills and creative digital asset design, while al

A leading retail company in Greater London is seeking an enthusiastic Floor Manager eager to advance in their career. You will play a key role in ensuring excellent customer satisfaction and leading the shopfloor team. The ideal candidate will have supervisory experience in retail, strong communicat

A well-known footwear company in London seeks an experienced Store Manager to lead a team, drive sales, and enhance customer satisfaction. Ideal candidates will have experience in retail operations and mentoring.

A luxury fashion retailer in Greater London is looking for a Floor Manager to create exceptional customer experiences and lead a dedicated team. Ideal candidates are customer-focused, possess strong leadership skills, and are adaptable in a fast-paced setting.

Candidates should have experience in a customer-facing role and demonstrate team leadership skills. A retail pharmacy chain in Greater London is seeking an Assistant Manager to lead and inspire their team at Boots Opticians. The role involves managing various store operations, including customer ser

A leading optical retailer in the UK is seeking an Assistant Manager to lead and inspire the team at their Richmond store. You will manage customer service and clinical operations while supporting the development of your team's skills.