Customer experience jobs in Belfast - Page 8Create job alerts

Job Title: Assistant Retail Store Manager Location: Belfast Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive An excellent opportunity has presented itself to join our client, as their Assistant Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for an Assistant Retail Store Manager to join the management team, reporting to the Retail Store Manager. As the Assistant Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. * Primary Responsibilities Increasing Store Profitability & Sales * You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to assist the store manager to improve. Reviewing performance and making suggestions to increase sales. * Utilising KPI’s to enhance store performance and sales. * Awareness of store performance, relating to; customer footfall, conversion and average spend. * Ability to show initiative in product placement and prioritise concession. * Ensure staff are consistently aware of sales targets and exceeding expectations. * Ensure staff are trained with regards to visual merchandising. * Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Customer Service * Demonstrate good customer awareness and interaction at all times, setting the standard for your store. * Monitor and seek continuous improvement on the level of service given to customers. * Constantly improve product knowledge of your staff and yourself. * Line manager store assistants. Staff Management * Assist the store manager in recruiting staff as authorised by Retail Store Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. * Assist with onboarding and inducting new staff in line with company expectations. * Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. * Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. * Ability to maintain and enhance successful business relationships. Experience & Requirements * Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. * Experience with supervising teams. * Confident in supervising small teams and ensuring your team is performing to the best of their ability. * Exceptional customer service skills. * Flexible to work weekends and longer shifts when required. * Happy to be contracted 39 hours per week, with shift flexibility. * Proficient in administration, reporting and health & safety. * Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined above. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED

Global leading manufacturer brand * Award winning employer - genuine career prospects Area Sales Manager - Plumbing products into Plumbing & Heating Merchants Area: Ireland (based in Northern Ireland) The Role * Field-based Area Sales Manager position covering North & South Ireland (based in Northern Ireland) * Selling a range of plumbing related products -growing in branch footprint with merchants at branch level * 60% national / 40% independent plumbers merchants and buying groups * 95% account management focused * Managing circa 160 accounts * Responsible for a £1.2m ledger * Typically 5 customer visits per day, 4 days a week * Mondays working from home for admin and appointment setting * Customers include PTS, BSS, Heat Merchants and Irish nationals * Conduct product demonstrations and trade mornings * Ensure POS is maintained to a high standard in branch * Reactivate dormant and low-spend accounts The Company This global manufacturer is an established brand in the UK and worldwide, turning over circa €1.8 billion and recognised as a market leader in its' field. With over 70 years of heritage, the business brings to market premium, state-of-the-art plumbing-related products, trusted by professionals across the plumbing & heating merchants channel. For any Area Sales Manager, this represents an opportunity to work with a brand that carries real credibility and demand within plumbing & heating merchants, making it easier to open doors and develop relationships. The company has built its success on continuous innovation, high product quality, and strong partnerships with plumbing & heating merchants, positioning itself as a go-to supplier for both national and independent accounts. For an Area Sales Manager, this means inheriting a well-established customer base and a brand that is already highly regarded across plumbing & heating merchants. They are an attractive employer for any Area Sales Manager due to their structured training, ongoing development, and clear progression opportunities. The business is known for investing in its people, offering long-term career paths and stability, which is highly appealing for an Area Sales Manager looking to build a career within the plumbing & heating merchants sector. Combined with strong internal support and a collaborative culture, this is an excellent opportunity for an Area Sales Manager to thrive in a high-performing environment focused on the plumbing & heating merchants market. The Candidate * Must have experience selling into OR working for a construction manufacturer OR plumbers merchants, Builders Merchants OR Electrical Wholesalers * Open to candidates from a merchant background looking to transition into field sales * Field sales experience preferred, but not essential * Strong relationship-building and account management skills * Organised with good time management and planning ability * Self-motivated, driven, and eager to learn and progress * Able to manage and prioritise a large customer base * Flexible, proactive, and a strong “go-getter” mindset The Package * Basic salary up to £45,000 * Up to 20% OTE * Hybrid company car * 25 days holiday plus bank holidays Ref: CPJ1816

24/7 NOC Engineer -Based onsite at our Belfast NOC - CANDIATES MUST BE ELIGABLE FOR SC CLEARANCEC - MIN 5 YEARS UK RESIDENCY REQUIRED FOR SC CLEARANCE Help strengthen our Team as our 24/7 NOC Engineer onsite at our Belfast NOC. Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again. Capita TechOps 24/7 Network Operations Centre (NOC) Engineer Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, youll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. Youll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer servicethis role is for you. ?? What you will be doing Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support tickets up to date. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise with third-party engineers and suppliers to resolve issues. Support field engineers with remote configurations and link checks. Monitor network health using SolarWinds. What we are looking for: Proven experience in IT Helpdesk or NOC environments. Strong troubleshooting skills in IT/Networking, with appropriate escalation practices. Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support. Experience working with third-party suppliers and managing escalations. Familiarity with ITIL service environments and SLA adherence. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance. Foster respectful, collaborative relationships. Communicate openly and contribute to team success. Whats in it for you? Opportunity to progress your career. Shift allowance 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. Company matched pension, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave and plenty more. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capitas 35,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. Were a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.6bn, Capitas areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. Were embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders. What we hope youll do next: Choose Apply now to fill out our short application, so that we can find out more about you. Were an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if youd like to discuss other changes or support you might need going forward. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. TPBN1_UKTJ

We are recruiting for a global organisation who are looking for a Pharmaceutical Secondary Care Sales Specialist, specialising in nutrition to join their team. You’ll lead prescription sales performance and accelerate market share growth across our client’s nutrition portfolio, bringing proven account management expertise to create high-impact account plans and forge influential partnerships. This is a full-time, 3-month sickness cover role based in Northern Ireland, with the opportunity to transition into a rolling contract thereafter. What’s on offer? Excellent Salary & Benefits - A competitive starting salary depending on your experience, plus exceptional bonus, company car, pension, healthcare, death in service and more! Make a Real Impact - Contribute to life-changing nutrition formula that directly improve patient lives. Collaborative Culture - Thrive in a supportive, people-focused environment. Ideal Requirements for the Pharmaceutical Secondary Care Sales Specialist • Proven success in ethical healthcare sales, including strong hospital-based selling experience and a consistent record of delivering results., • Demonstrated ability to influence formulary and guideline decisions, achieving measurable improvements through credible clinical and stakeholder engagement., • Skilled at building high-impact customer networks, translating complex medical and scientific information into clear, relevant insights tailored to each audience. Role Responsibilities for the Pharmaceutical Secondary Care Sales Specialist • Deep expertise in NHS nutrition portfolios, competitors, customers, and the local NHS landscape, enabling confident, value-led clinical conversations., • Build and sustain influential relationships across the healthcare economy, including Dietitians, Paediatricians, GPs, and Medicines Management leaders, while operating fully within ABPI compliance., • Drive regional growth by identifying opportunities and overcoming barriers to prescribing, delivering innovative, guideline-led solutions aligned to national and local NHS decision-making., • Own and deliver strategic account plans, leveraging advocates and clinical experts, maintaining up-to-date product and competitor knowledge, and consistently achieving agreed performance targets. Recruitment Process 2/3 stage interview process Interview with a hiring manager who is a passionate and experienced leader, values your ideas, mentors your growth, and is committed to helping you succeed in this role. Excited to learn more? Click apply or reach out to the Pharmaceutical recruitment team for full details! Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic

The Role We’re looking for someone who is fantastic at building relationships, understands the construction, decorating and wood finishing sectors, and is ready for the opportunity to champion the product ranges of a leading abrasives brand across both Northern Ireland and The Republic of Ireland. This is your opportunity to join our Client, a global leader in innovative sanding and surface finishing solutions. What sort of person might apply? * Someone with existing wood finishing or decoration product sales experience. * Somone that is looking for their first sales role after gathering experience as a tradesperson using surface finishing and abrasive products previously in either sector. Why Join Our Client? * Be part of a respected global brand known for innovation and quality. * Comprehensive training and development opportunities. * A role where your success is rewarded — including attractive bonus potential. * Work with an energetic, supportive team that values collaboration and ambition. What You’ll Be Doing You’ll be showcasing cutting-edge products and delivering exceptional value to customers. Your main duties will include: * Develop existing and prospective new business * Develop Regional relationships * Networking. * Actively develop & extend our clients product range into customer. * Present, demonstrate and sell our clients abrasive sanding systems * Attend and Exhibitions and trade shows * Regularly visit and maintain and develop national account customers at regional level * Take part in our clients training programmes * Ensure CRM is maintained * Achieve sales and project targets to attract bonuses * Have regular communication with Business Sector Manager UK What You Bring We’re looking for someone who combines sales skill, sector knowledge, and a willingness to continuously learn. Essential Competencies * Knowledge of the UK Wood Finishing, or Construction & Decoration sector * Microsoft Office skills – Excel, PowerPoint, Outlook, Word * Ability to work from home when not in the field Preferred Experience Proven sales experience with: Multi-site organisations / Procurement managers / Delivering presentations / Strong IT and administration skills. The role requires the employee to be physically capable of: * driving between 30-40,000 miles p.a. * Staying away 1 to 2 nights per week on a regional & national basis * Ability to present to a senior management level * Lifting heavy items in and out of company vehicles * Manning trade and exhibition stands for consecutive days * Handling and demonstrating power tools, abrasives and polishes * Walking around customer / end-user premises and sites If you’re passionate about building relationships, growing a region, and representing a trusted industry leader, we want to hear from you

DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusion, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere. Visit (url removed) and follow us on LinkedIn and Facebook. At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us. Key Account Manager – DSV Air & Sea Belfast DSV Air & Sea is seeking a proactive, customer‑focused Key Account Manager to manage and grow a portfolio of strategic accounts. This role is ideal for someone who thrives on building strong relationships, delivering value‑driven insights, and driving commercial performance. What will you be doing? Manage and retain a portfolio of key accounts. • Develop and deliver strategic account plans aligned to both customer goals and DSV objectives. • Identify additional revenue opportunities to increase DSV’s share of wallet • Build and maintain strong relationships with decision‑makers and influencers • Deliver consistent communication, reporting, and MyDSV adoption including CO₂/Sustainability features • Act as a senior escalation point, resolving issues quickly in partnership with Branch Management • Conduct high‑quality, data‑driven QBRs and provide monthly market updates • Prioritise face‑to‑face customer interaction to strengthen partnership value • Stay informed about customer operations, industry developments, and market dynamics • Proactively identify challenges and deliver innovative, digital, and sustainability-led solutions • Position DSV as a trusted strategic partner through insight‑based value creation • Track and analyse revenue, GP, and shipment trends • Provide clear, actionable performance reports to senior leadership • Manage opportunities through the full sales cycle • Collaborate with Pricing, Product, and Operations teams to shape competitive solutions • Lead and support RFQs and prepare for upcoming tenders. • Work closely with Branch/Regional Managers, TM, Product, and BU specialists • Support smooth handover of accounts from Sales to KAM • Review processes, address complaints, and implement corrective actions • Ensure compliance with data quality, reporting, and NPS/CRP standards • Promote digital tool adoption (MyDSV, EDI, SCMS, KPI dashboards) • Stay updated on market trends, DSV products, and emerging technologies About You Proven background in a client-facing management role within supply chain or a related sector. • Excellent communication, interpersonal, leadership, and conflict resolution skills. • Strong analytical ability with experience in root cause analysis, continuous improvement, Lean/Six Sigma, and account development strategies. • Proficient in English and skilled in MS Office 365 (Word, Excel, PowerPoint). • A collaborative team player able to work effectively across functions, cultures, and geographies. • Highly organised, structured, and confident in decision making, presentations, and working with deadlines. What can we offer you? Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as: Enhanced Annual Leave Entitlement from your start, which increases with length of service. Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars Salary Sacrifice Cycle Scheme WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents. LifeWorks app for access to cashback and discounts on high street and online brands. Life Insurance and which includes access to expert probate support. Next Steps If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand

WorkSpace is a specialist division of McLaughlin & Harvey, as a specialist Facilities Management Provider, we strive to build strong collaborative partnerships with all our clients through the delivery of a best-in-class service, harnessed by the technical expertise of our directly employed Engineers. We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. As our business continues to grow, we are looking for dedicated individuals who take pride in their work and want to build a rewarding career within a supportive and collaborative environment. We are seeking an FM Technician focused on Building Fabric to enhance our Facilities Management team and drive success across our high value projects at various client locations across Northern Ireland. Why join us? Exciting Projects – Work on varied sector projects and leave a lasting legacy Career Growth – Clear progression pathways and continuous professional development Collaborative Culture – Be part of a team that values innovation, integrity, and a commitment to excellence Competitive Package – Enjoy a competitive salary and great benefits including volunteering days What you will be doing The successful FM Technician - Building Fabric will be responsible for providing planned and reactive maintenance service across a portfolio of sites. To be well organised and ensure compliance with Company and Client Health and safety policies and procedures. Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required. Respond promptly and in a positive manner to service call requests from the Helpdesk and undertake reactive repairs as quickly and efficiently as possible. Prioritise maintenance and repair work to achieve agreed response times and if there are delays, liaise with your manager for direction. Order and maintain materials, tools and equipment, in accordance with company procedures. Advise the Helpdesk where 3rd party contractor attendance is needed, either for quotation or to effect specialist repairs, and to provide job specification. Assist with surveys and reports. Maintain asset registers ensuring all equipment is tagged if applicable. Always represent the Company in a professional manner, developing a good working relationship with MCLH Helpdesk and Client site teams. Ensure all paperwork is completed accurately, on time and in line with Company procedures Ensure the execution of Planned and Reactive Maintenance Tasks in line with the Contract Scope and Specification. Core Building Fabric Maintenance Services include but not limited to; General Building Roof leaks repairs including gutter and gully repairs and replacement Flooring – repair and replacement of vinyl and ceramic tiles (training can be provided) Install and repair internal cladding, wall tiling & edge protection Reactive maintenance works and first line response in relation to all general building tasks including minor painting works Plumbing & Drainage First line response for all plumbing & drainage works Joinery Wall, floor, and associated fitting repairs. Ironmongery and hardware repairs and replacement. Internal & external doors repairs, replacement and inspections Planned maintenance inspections of fire doors What We're Looking For NVQ Level 2 Carpentry or similar is essential Full Driving Licence Ability to use the Microsoft Office/ IT products Good hands-on experience of building fabric maintenance tasks Desirable City & Guilds Carpentry & Joinery (6706) IPAF Trained Previous experience of Computer Aided Facilities Management Systems. CSCS Card Previous experience in working on a multi-site contract How to Apply: If you're ready to take the next step in your career with a company that values your expertise and innovation, we'd love to hear from you! Apply by clicking apply below. Join us on our journey to #BuildingTogetherUnlockingPotential McLaughlin and Harvey are an equal opportunities employer who are committed to creating an inclusive and diverse workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of backgrounds, experiences, and identities. We believe that diverse perspectives strengthen our teams and help us deliver better outcomes for our people, our clients, and the communities in which we work. TPBN1_UKTJ

PA; Belfast; 9 month contract; 37 hours per week; £20.00ph paye, Inside IR35. We have a requirement for a PA to provide business support to a Director and members of our clients senior management team, based in Belfast working for an aerospace sector client. As a PA you should be able to continually demonstrate effective partnering with members of the Leadership Team first line and peers across the business The post holder will be expected to work autonomously or as part of a team, making sound calculated decisions on behalf of their Directors. In addition to business acumen, it is expected that the PA act with discretion and confidentially at all times as well as provide support and manage organisational support to other functions, programmes and sites. The post holder will be required to work 3-4 days on site due to the nature of the role, but flexibility will be required to cover our any events/visits. Duties Act as their Director’s first point of contact with internal and external stakeholders. Key tasks include: Full autonomy of the Director’s diary to maximise the time focusing on the business priorities and to eliminate the waste. Co-ordination of the organisation and preparation of meetings across multiple time zones, ensuring all materials are provided. In some cases, taking ownership of the meeting; producing agendas, reports, attending and participating in meetings and taking minutes or actions. Managing complex travel itineraries and visas where necessary, ensuring that best route and value is obtained and monitoring budgets where required. Ensuring that all documentation and the relevant security processes are completed prior to travel High level email management for self and Director. Provide Business support required across functions and programmes Marketing and events – organise, support and co-ordinate all aspects of internal and external events. Proficient in use of GCRM events management system for customer attendees. Communications – writing and proof-reading communications on behalf of the Director, co-ordinating site communications plans and work closely with internal and external communications managers. Create and publish documents on the intranet, such as organisation charts Supporting UK Lead and site initiatives – E.g. Deputy Travel Manager role, actively participating at company meetings and report updates and usage directly to HR Director. Managing two-way communication with the Business Support Team and wider Community, to ensure that travel processes, procedures and costs are delivered successfully Undertake ad hoc projects as directed by the BSM or Leadership team Provide research where required, compiling reports, data and presentations to summarise findings Be competent in undertaking ad hoc requisitions and other system procedures identified Create, manage and champion policies and processes Provide cover for other Business Support Partners during absence Any other tasks as directed by the BSM Skills And Experience Minimum 3 years’ experience as a PA to a Director or equivalent in a busy business environment. Knowledge and experience of supporting other business functions and understanding of how they integrate with each other Advanced skills in MS office software (Outlook, Word, Excel, Visio & PowerPoint) Excellent spoken and written English. Effective personal organisation and an ability to remain composed and focused under pressure Demonstrate a high level of business awareness, excellent communication skills (verbal and written) and ability to interact effectively, courteously and professionally both within internal and external customer communities Able to prioritise workload and complete work within agreed timescales to outstanding quality requiring minimal rework/no rework. Must be able to work independently as the Director will often be out of the office. Self-motivated and enthusiastic. A strong personality and credibility to act on behalf of the Directors / managers authority as required Have outstanding organisation skills. Ability to meet stretch deadlines and demands of the team. To be proactive in finding solutions to problems. Ability to ‘think on feet’ and make last minute decisions working within pressurised situations People management and leadership skills Ability to build relationships within the Business Support Community and actively promotes the value and positive perception of the team. Able to deal with people at all levels of the organisation but predominately experience in dealing with senior business leaders and Directors. Experience in virtual and digital technology Handles confidential and sensitive information in a discrete and controlled manner. Morson is acting as an employment business in relation to this vacancy

Customer Services Advocate (PMO) Fantastic opportunity to join a global technology company within their Global Services Team. You will be working with instantly recognisable brands, gaining commercial skills which will greatly benefit your long-term career, This is an exceptionally varied role, working directly with Global Clients, ensuring success of all aspects of their services contracts. All services are complex and potentially come with values in million(s) of pounds. Ideal for Early Careers candidates (Technology Graduates), giving you the opportunity to learn more about: Technology Services Contracts – typically complex, with defined milestones and KPI’s. You will be dealing directly with end clients. Project Management – where you ensure that all aspects of the services agreed are implemented within budget to agreed dates. Working both externally, and internally across global teams. Critical Problem Solving – working with internal teams to resolve issues which occur as part of service delivery. Reporting – providing KPI, financial and escalation reporting for global SMT. This is a very outcome focused role, which gives you the ability to develop a range of skills and comes with a career pathway to project management, commercial management and services management in the longer term. Where you own and are responsible for the end-to-end client delivery. This is a role which is ideal for someone who has completed a technology degree but doesn’t want to specialise in technical delivery (software development, network support etc.), but still wants to work for a global technical company. What you will need: Degree in (some aspect of) Computing/IT/Technology. Evidence of critical thinking, where you have solved issues or problems either as part of your degree course or as part of your work experience. Project Management or Project Co-Ordination experience, which can be gained as part of your degree or work experience. Drive and excellent communication skills, with a real focus on career development. This is a fast paced, complex environment where if you go above and beyond, it will be recognised and rewarded

Maintenance Electrician - Belfast - Salary up to £40,000 CBW have a new opportunity for an experienced Electrician to join a leading FM provider on a permanent basis. You will be responsible for providing electrical and building services engineering maintenance to a variety of client properties throughout Belfast and Northern Ireland. Key Responsibilities: Carry out electrical PPM, proactive, and reactive maintenance works as issued through the helpdesk, ensuring completion within agreed timeframes and exceeding customer expectations Undertake general building services maintenance, including basic fabric works, HVAC, mechanical, and associated tasks Respond to client call-outs as part of the agreed on-call rota Perform contractor control duties on behalf of the client, including monitoring contractor performance and workmanship to ensure required standards are met Issue Permits to Work in line with site and client procedures Ensure all electrical equipment operates to specified performance criteria Maintain equipment and surrounding work areas to agreed company and client standards Provide a professional service, representing the company in a manner that ensures high levels of customer satisfaction Evaluate performance and ensure that all equipment under contract is serviced and maintained correctly Take a proactive approach to client liaison, addressing concerns directly or escalating to management where required Maintain full awareness of contractual obligations and client requirements at all times Ensure all administrative tasks are completed accurately and on time, with all documentation and records properly maintained Ensure full compliance with Health & Safety regulations, including risk assessments, COSHH, and safe systems of work Proactively identify opportunities for service improvements and innovations to enhance service delivery Person Specification: Background in Facilities Management (FM) or a similar environment, with a clear understanding of mobile working Comfortable with travelling between multiple sites as part of the role Proven experience completing Planned Preventative Maintenance (PPM) on electrical systems Fully electrically qualified, holding one or more of the following: 18th Edition Wiring Regulations NVQ or City & Guilds in Electrical Installations AM2 Experience working in a mobile maintenance role within commercial environments F-Gas certification - Opportunity to gain this Salary & Benefits: Salary up to £40,000 Monday to Friday - 8am - 5pm On call 1 in 10 (£150 standby) Generous overtime at 1.5 & 2. 25 days holiday including bank. Generous workplace pension scheme. Training, development & progression opportunities. TPBN1_UKTJ

IT Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: £14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first-line support within a busy, phone-based service desk environment. The role focuses primarily on 'log and refer' activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient service while adhering to defined processes and service levels. Key Responsibilities Act as the initial point of contact for all incoming phone-based IT queries and issues. Log incidents and service requests accurately into the service management system. Perform initial triage and refer tickets to the correct group to resolve. Provide clear, concise communication to users regarding next steps and expected timeframes. Escalate priority incidents promptly in line with escalation procedures. Work collaboratively with internal IT teams to support effective incident resolution. Essential Requirements Previous experience in an IT Service Desk or customer support role (phone-based preferred). Strong communication skills with the ability to interact confidently with users at all levels. Competent in logging and tracking issues in a ticketing system. Ability to follow processes accurately and work within structured service environments. Reliable, organised, and able to manage workload during defined shift hours. Must successfully complete an Access NI Basic check prior to starting. Desirable Skills Using IT service management tools , not essential. Ideally a knowledge or passion for IT in general. Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). Employment will be subject to passing screening requirements, including a DBS and credit history check, clear of sanctions. Proof of address and passed referencing requested. We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKTJ

Concern Worldwide (UK) is looking to recruit an Administration and Facilities Officer to join the Belfast team on a part time, permanent basis. About us: We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 25 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives. Benefits • 25 days’ annual leave, pro-rated for part-time employees. • Office closure between Christmas Day and New Year’s Day • Flexible hours and hybrid working • Annual leave purchase scheme • Enhanced parental leave pay • Stakeholder pension • Season ticket loan • Cycle scheme • Life assurance • Access to Employee Assistance Programme (EAP) This post is Mon-Thurs office based. This is a great opportunity to be part of a vibrant team focused on transforming the lives of people living in extreme poverty. About the role: We are seeking an organised, proactive, and resourceful Administration and Facilities Officer to support the Northern Ireland Director in ensuring the smooth day-to-day running of the office . The role will ensure: The efficient operations and facilities co-ordination of our Northern Ireland (NI) office Provide administrative support to the NI Director Facilities and admin support to the NI retail function when required The successful candidate will play a pivotal role in fostering a collaborative and well-organised office environment, enabling the Concern NI team to effectively develop and grow as a regional team. About You: Experience & Knowledge Experience in financial administration tasks (e.g., petty cash, expense processing, purchase orders). Familiarity with health & safety regulations and compliance (e.g., risk assessments, fire safety, first aid). Experience coordinating with multiple stakeholders, such as suppliers, landlords, fundraising teams, and senior management. Experience in a supporter care, customer service, or donor relations role, handling inquiries professionally. Skills & Competencies Excellent organisational skills, with the ability to multi-task and manage competing priorities. Strong interpersonal skills (verbal and written), with the ability to liaise effectively with internal and external contacts, working as a team and contributing your ideas Strong administration skills and attention to detail and accuracy in record-keeping, document preparation, and financial processing. Confident in IT and picking up new systems Good working knowledge in Microsoft Office (Word, Excel, Outlook) and ability to work with CRM/databases (e.g., Dynamics 365 or similar). Ability to problem-solve and improve processes to enhance efficiency in office operations. Ability to multi task and handle a varied role Good time management, self-motivated and ability to meet deadlines Personal Attributes Proactive and resourceful, with the ability to work independently and take initiative. Ability to handle confidential information with discretion and professionalism. Strong commitment to the values of an international development charity, including diversity, equality, and inclusion DESIRABLE Experience in the charity or fundraising sector. Experience in event coordination or supporter engagement activities. Understanding of budget management and supplier contracts To view the full job description, please visit our website. Equality, Diversity, and Inclusion: Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality. HOW TO APPLY To apply for this post, please complete the application by 19th April 2026. To give yourself the best chance of being shortlisted, please explain under each questions how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements. Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. All candidates who are short-listed for an interview will be notified via email. Candidates must be legally entitled to work in the UK at the time of application. Conditions of Appointment: Salary: £24,060–£26,732.80 per annum (based on 28 hours per week). The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form. Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences. You may have experience of the following: Office Administrator, Facilities Coordinator, Administrative Officer, Office & Facilities Assistant, Operations Administrator, Business Support Officer, Office Manager (Junior Level), Administrative Support Officer, Facilities Assistant, Operations Support Coordinator, Team Administrator, Reception & Facilities Coordinator. REF-(Apply online only)

Merchandiser – Darlington, DL4,7,12 & 14 Flexible, part time zero hour contract Pay Rate – £14.24 Per hour (includes Holiday Pay) Plus: Mileage and Travel Time Paid (excluding first and last 10min/8miles from home) Plus: Location Allowance if applicable Full UK Driving licence plus use of vehicle required. We offer an average of 5-20 hours per week (not guaranteed) With 34 distribution centres and more than 22,000 retailers relying on us, we’re not just the UK’s largest newspaper and magazine wholesaler – we’re a promise kept every day. It’s all thanks to the colleagues behind our nightly miracles. We know the future holds incredible opportunities - for our customers, our business, and your career. About the role: As an Instore Merchandiser, you’ll bring products to life out in the world on the shop floor. You’ll own your territory, taking care of point-of-sale placement to stock replenishment and auditing. You’ll take pride in first-class standards, creating and maintaining visually impactful displays, and building strong relationships with store colleagues and managers. You’ll be the person who keeps everything in order, ensuring that stock is replenished and that displays stay on-brand. You’ll take charge of your own cost-effective journey plan and make every visit count. If you’re someone who thrives on autonomy and loves to engage with others, this role is for you. Click on the link below to read the full job description. What we can offer you As well as the opportunity to work flexibly around your other commitments and additional earning opportunity on a flexible contract we can offer you: Holiday Pay, Contributory Pension Scheme Access to our Colleague Assistance Programme and Mental Health Allies Share save scheme and more! About you Previous Merchandising experience would be advantageous but not mandatory. However, you will need: A friendly confident personality with a can do attitude. Excellent communication skills, high integrity and reliable. To be located within 15 miles of advertised area. Ability to work on own initiative and make the right decisions under pressure. Full commitment to providing excellent customer service. Please note: you must have the right to work in the UK to be considered for this position. Whether you’re looking for a career within a leading Field Marketing Company part of a FTSE PLC in Smiths News, or a flexible additional earning opportunity we have a wide range of opportunities to suit you. Experience a career that’s as good as we say it is. One filled with people, pride, passion, opportunities, loyalty and care. If you are excited about this role but feel your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You might just be the right candidate for this or other roles! If you want to find out more visit our

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