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Start date: Febuary 2026 onwards Location: EE North Tyneside - Silver Fox Way, Newcastle upon Tyne NE27 0QJ Salary: £21,620 plus incentives throughout the year Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network. We are more than a team at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. Wondering If You’re What We’re Looking For? We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age , race , sexuality , disability , religion or gender identity , we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. What's in it for you? • Being part of the EE family brings a huge number of benefits including the below:, • A great starting salary of £21,620.00 per year, • Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us., • Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly., • Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family., • Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year., • Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want., • Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts., • Volunteering days, so you can give back to your local community. If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Job role: Telco Support Specialist ? Department: Technical Support ? Location: Gateshead ? ? WorkingPattern: ? Monday to Friday (37.5 hours per week) - 4 days in Office ? ?Contract: Permanent ? ? What were all about At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, were dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. Job Summary The Telco Support Specialist will be responsible for providing expert-level technical support for complex telecommunications issues, performing advanced diagnostics, and collaborating with other support teams to ensure the highest levels of service reliability and performance. This role requires deep technical knowledge, strong problem-solving skills, and the ability to lead critical projects. Key Responsibilities Technical Support Provide support for telecommunications systems, including VoIP, SIP, PSTN, and mobile networks. Resolve complex technical issues escalated from Support teams. Conduct root cause analysis for recurring issues and implement long-term solutions. System Maintenance Perform advanced configuration, maintenance, and monitoring of telecom equipment and systems. Plan and implement system upgrades, patches, and improvements to ensure optimal performance. Project Management Lead and participate in telecommunications projects, including system upgrades, migrations, and new implementations. Collaborate with other IT teams and external vendors to ensure project success. Incident Management Manage and document the lifecycle of critical incidents from initial report to resolution, including post-incident reviews. Develop and maintain incident response procedures and protocols. Customer Service Provide expert advice and support to customers and internal teams on telecommunications matters, including training. Ensure timely and effective communication with stakeholders regarding issue status and resolution timelines. Documentation Create and maintain detailed technical documentation, including network diagrams, configuration guides, and operational procedures. Develop and deliver training materials and sessions for Support teams. Continuous Improvement Identify and implement improvements to telecommunications processes and practices. Stay updated with the latest industry trends, technologies, and best practices. Requirements Education Bachelor's degree in Telecommunications, Computer Science, Information Technology, or related field, or equivalent experience. Experience Minimum of 5 years of experience in a telecommunications support role, with at least 2 years in a 3rd line or similar expert-level position. Technical Skills Proficiency in telecom network infrastructure, including routers, switches, firewalls, and other telecom equipment. In-depth knowledge of telecommunications protocols and systems such as VoIP, SIP, PSTN, and mobile networks. Experience with telecom monitoring and diagnostic tools. Familiarity with telecom regulatory and compliance requirements. Soft Skills Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and lead projects. Detail-oriented with strong organizational skills. Flexibility You may be required to work overtime when necessary due to customer requirements. You may be required to work in a different department to back fill engineers. Travel Travelling to customer sites throughout the UK maybe required. Preferred Qualifications Relevant certifications such as Cisco CCNP, CompTIA Network+, CompTIA Security+, or similar. Experience with telecom-specific software and platforms (e.g., Asterisk, FreeSWITCH). Knowledge of scripting languages (e.g., Python, Bash) for automation tasks. What We Offer Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit. Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc. Cycle to work scheme Volunteer Days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme free advice on relationships, mental health and financial planning and more. Enhanced Maternity and Paternity scheme Agilico is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. TPBN1_UKTJ

Customer Booking Agent Newcastle Salary: £22,250 basic uncapped commission Contract: Full-time, Permanent Are you a natural people person with great communication skills? Do you enjoy helping customers and working towards achievable targets? Were looking for an enthusiastic Customer Booking Agent to join our growing team, supporting potential customers and booking their free consultation appointments.Is this your next job Read the full description below to find out, and do not hesitate to make an application.This is an exciting opportunity for someone who enjoys delivering excellent customer service, building rapport quickly, and working in a supportive, fast-paced environment.What Youll Be Doing: Managing inbound and outbound calls to book free consultation appointments for potential customers Creating and updating prospect records accurately in our system Responding to pre-sale customer queries and providing information about our products and services Supporting internal teams by liaising with different departments to finalise bookings and contracts What Were Looking For: Previous customer service experience, from any industry or background Strong organisational and multitasking skills A polite, friendly, and informative telephone manner Ability to handle multiple tasks while maintaining excellent service standards Great attention to detail with fast, accurate data entry and typing skills Confident communication and problem-solving skills Competent with Microsoft Office and general IT systems Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat.Access to private healthcare and MediCash cash plan.Satisfy your cravings at our onsite coffee shop and our canteen.Stay active with discounted gym and health club memberships.Unlock a world of freebies and discounts with PerkBox.Earn rewards through our employee referral program.Enjoy discounts on our alarm systems.Contribute to a greener lifestyle with the Cycle to Work Scheme.We offer an enhanced maternity leave.About Us Verisure is Europes fastest-growing monitored security company and continues to strengthen its presence internationally.More than 5 million families and businesses rely on our innovative technology to protect what matters most to them.We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000 passionate colleagues.We are people protecting people and we are building an engaged and high-performance Company to become 1.Our rapid expansion and ongoing success are expected to continue.As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.Diversity & Inclusion Verisure is an equal opportunities employer.We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply.We champion an inclusive and collaborative culture and empower all employees to succeed and grow.Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.If youre motivated, reliable, and enjoy speaking with people, this could be the perfect opportunity for you.Be you.Be more.Be Verisure. xjlbheb All employees must complete a DBS check, provided by Verisure to all successful candidates.

In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Apprentice Custo

Salary: £31,049 to £37,796 a year Contract: Permanent Working Pattern: Full-time, Flexible working, Home or remote working Reference Number: G Job summary We are seeking an experienced, GPhC-registered, Part IX Pharmacy Technician and Secretariat to join our Medicines Data Pharmacy Support Team. This newly created role offers a unique opportunity to unite specialist pharmaceutical insight with key administrative responsibilities. You'll be supporting Part IX processes by evaluating medical device applications and providing an efficient secretariat function for the DHSC Part IX Independent Advisory Panels, all of which ultimately contribute to NHS patient care. You should be highly motivated and skilled at managing your own workload, with a strong background in community pharmacy or other NHS settings. You'll need the ability to analyse complex information, applying sound judgement to formulate effective solutions. Strong communication skills and a persuasive and diplomatic approach are essential. The post holder will need to be flexible and responsive, and able to handle sensitive NHS and government matters with discretion. In return, you will be part of a collaborative, multidisciplinary environment that provides opportunities to gain valuable experience and develop a distinctive skillset. What do we offer?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible workingo Flexi timeo Hybrid working modelo Career developmento Active wellbeing and inclusion networko Excellent pensiono NHS Car lease schemeo Access to a wide range of benefits and high street discounts Main duties of the job The provision of an efficient secretariat function for the Part IX Independent Advisory Panels (IAPs), on behalf of the Department of Health and Social Care (DHSC), is a key responsibility of this role. You'll coordinate meetings, prepare and distribute materials, maintain governance and confidentiality standards, and capture clear and accurate minutes of decisions and actions. Alongside this, you'll process and evaluate applications from manufacturers and suppliers for the listing of their medical devices within Part IX of the NHS England and Wales Drug Tariff. This will also include the collection, processing, and monitoring of information related to products within Part IX, and ensuring their correct representation within the NHS Dictionary of Medicines and Devices (dm+d). In this role you will work closely with other pharmacy specialists and technical colleagues, and with external stakeholders such as DHSC policy leads and IAP clinical experts. Initially supported with comprehensive training and guidance from colleagues, you'll then progress to a mixture autonomous and collaborative working, with the aim of supporting patient care by ensuring that appropriate medical devices are made available for prescribing via FP10 prescription. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job responsibilities 1. Liaising with DHSC colleagues, Part IX IAP members, and other internal and external stakeholders, regarding Part IX applications and related processes. For example, to clarify requirements, relay information, and answer queries or information requests escalating when appropriate to senior Part IX Pharmacy Specialists or the DHSC policy team., 2. Assisting senior Part IX staff in activities undertaken on behalf of the DHSC and ensuring effective communication regarding medical devices, which may be complicated and/or controversial, is undertaken with Community Pharmacy England, manufacturers, suppliers and other internal and external stakeholders., 3. Using pharmaceutical knowledge to research and compile information to inform the content of the Drug Tariff and the dm+d. Supporting patient care by ensuring this information is accurate and therefore enabling the correct decisions are made on the available devices. Examining a variety of information sources and identifying any necessary amendments/additions/deletions. Inputting and quality assuring amended data., 4. The evaluation of Part IX medical device applications, including the assessment of the potential impacts on prescribing data, patient care and primary care reimbursement., 5. Advising a specialised team of medicines data staff in the day-to- day activities relating to the evaluation of medical devices and their suitability for listing in Part IX of the Drug Tariff and prescribing in primary care, 6. Providing an efficient secretariat function on behalf of the DHSC, contributing to the success of Part IX Independent Advisory Panels (IAPs) and Part IX renewal and application processes. This includes working closely with IAP clinical experts and DHSC policy leads to complete various operational and administrative tasks alongside the coordination and smooth running of IAPs. Tasks include:i. Ensuring data protection and governance policies are followed, including collation and verification of conflicts of interest, gathering of panel member confidentiality paperwork, and completion of other required documentation.ii. Organising, collating and supplying panel members with correct pre-meeting materials, confirming relevant policies, and planning and scheduling of meetings for panel members.iii. Being a highly skilled minute taker with the ability to capture clear and accurate panel meeting minutes to provide a true reflection of meetings, including decisions, rationale and actions taken. This includes accountability for the driving of actions agreed at panel meetings, and the presentation of minutes for any escalations or appeals., 7. The production of reports to assist with the appraisal of Drug Tariff Part IX applications, which may require further consultation with the DHSC, NHS England and other internal and external stakeholders., 8. Ensuring internal and external websites are up to date with key service, operational and contact information., 9. Demonstrating a commitment to develop flexible matrix working in a non-line management role such that the broad base of skills and experience of all staff are utilised to maximum benefit of the organisation and the individual., 10. Participating in organisation-wide working groups appropriate to the post-holders expertise and experience., 11. Assisting with both long- and short-term planning within own work area and positively driving forward the development, management and performance of the team in accordance with plans., 12. Being responsible for the identification and implementation of policy, procedure, and service developments in support of the NHS BSA Business Strategy and Department of Health and Social Care initiatives., 13. Being an authorised signatory for expenditure (requisitions, invoices, expenses and payroll) up to £1,000. • Good understanding of the Drug Tariff and NHS reimbursement and remuneration policy within Primary Care., • Able to use word processing, spreadsheet and database software., • Able to assess and analyse complex information and/or products using judgment in the formulation of a solution., • Accurate and organised with the ability to meet stringent deadlines, prioritising and delegating as appropriate., • Able to work independently within broad guidelines., • Excellent oral and written communication skills., • Persuasive and diplomatic., • Able to concentrate for prolonged periods., • Flexible and adaptable., • Good presentation skills., • Familiarity with Microsoft IT packages., • Significant demonstrable experience of pharmacy practice in NHS primary or secondary care., • BTEC or equivalent NVQ level 3 qualification in Pharmaceutical Sciences., • Degree or equivalent in a science-based subject.