Customer service team lead jobs in Richmond - Page 2Create job alerts

Customer Operations Coordinator Paying up to £33.50 p/h (Inside IR35) Location: Heathrow Work Pattern: Fully Onsite Duration: 12 months Hours: 37.5 hour working week Job Title: Customer Operations Coordinator Job Description: We are seeking a proactive and detail-oriented Customer Operations Coordinator to manage day-to-day operational activities for our aviation parts exchange program. This role serves as the primary point of contact for customer interactions and ensures smooth coordination across internal teams and external stakeholders. Key Responsibilities: • Act as the customer's primary contact for daily operational needs and end-to-end transaction support., • Coordinate the movement of parts through the exchange and return cycle, working with supply chain, freight forwarders, warehouse, and internal teams., • Manage and reconcile customer inventory levels, ensuring alignment with contract and system accuracy., • Oversee and facilitate the full customer returns process, including pool balancing, rejected returns, and proof of delivery., • Identify and trigger late fee actions related to core returns., • Resolve delivery issues such as damaged or incorrect parts, missing certifications, and misdirected shipments., • Support root cause analysis and service level discussions with internal and partner stakeholders., • Track and report customer-specific service level metrics; manage daily operational reporting cadence., • Participate in regular customer review meetings (daily to quarterly)., • Support ordering and shipments for scheduled maintenance and defect resolution activities., • Assist with audits and maintain customer MBK (Material By Kit) accuracy. Experience Benefits: • Work in a diverse, global team environment (UK, Spain, Germany, US, Belgium)., • Direct engagement with both customers and suppliers., • Gain insight into large-scale exchange program financials., • Monthly exposure to executive leadership., • Opportunity to lead change and continuous improvement efforts. Preferred Qualifications: • Strong coordination, problem-solving, and communication skills across global, cross-functional teams., • Background in supply chain, logistics, or aerospace operations preferred., • Experience with ERP systems and data reconciliation., • Comfortable working in a fast-paced, customer-facing environment.

About Us Tanpopo Japanese Food is a well-established and growing food manufacturing business based in Feltham, specialising in authentic Japanese cuisine for over 25 years. As we continue to expand, we are looking for an ambitious and proactive Purchasing Manager with experience in a fast-paced SME environment to join our friendly and dynamic team. THIS IS A STANDALONE POSITION Role Summary As Procurement Manager, you will be responsible for the full sourcing life cycle of food and non-food items across our business. You’ll manage supplier relationships, negotiate contracts and pricing, monitor stock levels and support strategic planning, all while ensuring our product quality and food safety standards remain uncompromised. The ideal candidate will be constantly striving for cost reduction and maintaining operational efficiency. This is a hands-on role that requires excellent communication, attention to detail and the ability to work cross-functionally across departments. Key Responsibilities Supplier & Product Management • Implement sourcing strategies and manage supplier relationships to ensure reliability, quality and cost competitiveness., • Negotiate contracts and service levels to maintain strong supplier performance, • Ensure all products meet Tanpopo’s high technical and quality requirements., • Lead product planning and development whilst collaborating with Production, MD and Technical to fulfil all procurement needs Procurement & Logistics • Oversee procurement of both food and non-food items (e.g. packaging, kitchen equipment), • Openly discuss new ingredients, ideas and products, whilst managing the full sourcing lifecycle. Cost Control & Analysis · Collaborate with Quality/Technical teams to ensure product specifications meet operational, legal and customer requirements. • Monitor market pricing trends and identify cost-saving opportunities, • Analyse procurement data to inform recipe costing and margin protection, • Support budgeting and financial forecasting processes with monthly spend reports and quarterly purchasing presentations., • Provide updates to key stakeholders, ensuring alignment and responsiveness across departments. Stock & Inventory Management • Maintain stock availability through effective inventory control and supplier planning with the warehouse supervisor and order accordingly., • Monitor all inbound deliveries to ensure SLA’s are maintained., • Support teams with weekly stock takes and delivery accuracy checks Quality Assurance & Compliance • Ensure product specifications, labelling and traceability documents are accurate and available to the Technical department. Forecasting & Planning • Use historical data, market trends and business plans to forecast procurement needs, • Support the team with ensuring no components are out of stock or over ordered., • Implement ingredients which drive operational efficiency with the Head of Production. Candidate Requirements Essential: • Ideally 5 years of proven experience in a food purchasing role (ideally in chilled/FMCG environment), • Experience working with Japanese or Asian food suppliers, • Strong supplier negotiation and relationship management skills, • Solid understanding of import procedures, food safety and stock management, • Data-driven with strong Excel and reporting skills, • Excellent attention to detail, organisation and communication skills, • Ability to work under pressure and manage multiple priorities Desirable: • Familiarity with inventory systems, • CIPS qualification or similar Job Title: Purchasing Manager Location: Feltham, Middlesex Salary: £40,000-£45,000 Contract Type: Full-Time, Permanent Reports to: Managing Director

About Us Tanpopo Japanese Food is a well-established and growing food manufacturing business based in Feltham, specialising in authentic Japanese cuisine for over 25 years. As we continue to expand, we are looking for an ambitious and proactive Purchasing Manager with experience in a fast-paced SME environment to join our friendly and dynamic team. THIS IS A STANDALONE POSITION Role Summary As Procurement Manager, you will be responsible for the full sourcing life cycle of food and non-food items across our business. You’ll manage supplier relationships, negotiate contracts and pricing, monitor stock levels and support strategic planning, all while ensuring our product quality and food safety standards remain uncompromised. The ideal candidate will be constantly striving for cost reduction and maintaining operational efficiency. This is a hands-on role that requires excellent communication, attention to detail and the ability to work cross-functionally across departments. Key Responsibilities Supplier & Product Management • Implement sourcing strategies and manage supplier relationships to ensure reliability, quality and cost competitiveness., • Negotiate contracts and service levels to maintain strong supplier performance, • Ensure all products meet Tanpopo’s high technical and quality requirements., • Lead product planning and development whilst collaborating with Production, MD and Technical to fulfil all procurement needs Procurement & Logistics • Oversee procurement of both food and non-food items (e.g. packaging, kitchen equipment), • Openly discuss new ingredients, ideas and products, whilst managing the full sourcing lifecycle. Cost Control & Analysis · Collaborate with Quality/Technical teams to ensure product specifications meet operational, legal and customer requirements. • Monitor market pricing trends and identify cost-saving opportunities, • Analyse procurement data to inform recipe costing and margin protection, • Support budgeting and financial forecasting processes with monthly spend reports and quarterly purchasing presentations., • Provide updates to key stakeholders, ensuring alignment and responsiveness across departments. Stock & Inventory Management • Maintain stock availability through effective inventory control and supplier planning with the warehouse supervisor and order accordingly., • Monitor all inbound deliveries to ensure SLA’s are maintained., • Support teams with weekly stock takes and delivery accuracy checks Quality Assurance & Compliance • Ensure product specifications, labelling and traceability documents are accurate and available to the Technical department. Forecasting & Planning • Use historical data, market trends and business plans to forecast procurement needs, • Support the team with ensuring no components are out of stock or over ordered., • Implement ingredients which drive operational efficiency with the Head of Production. Candidate Requirements Essential: • Ideally 5 years of proven experience in a food purchasing role (ideally in chilled/FMCG environment), • Experience working with Japanese or Asian food suppliers, • Strong supplier negotiation and relationship management skills, • Solid understanding of import procedures, food safety and stock management, • Data-driven with strong Excel and reporting skills, • Excellent attention to detail, organisation and communication skills, • Ability to work under pressure and manage multiple priorities Desirable: • Familiarity with inventory systems, • CIPS qualification or similar Job Title: Purchasing Manager Location: Feltham, Middlesex Salary: £40,000-£45,000 Contract Type: Full-Time, Permanent Reports to: Managing Director

The Vacancy RESIDENT ENGINEER Join Wates: Resident Engineer Needed! Wates is offering an outstanding opportunity for a mechanically / Electrically experienced Resident Engineer to join our team, stationed on-site at one of our large commercial buildings in Kingston-Upon Thames. Your primary focus will be executing planned preventative maintenance and reactive works on building plant, equipment, and systems, as well as swiftly responding to site engineering emergencies. ABOUT THE ROLE: As a Resident Engineer, your core responsibility will revolve around conducting planned preventative maintenance and reactive works on behalf of our clients. Your qualifications and experience in the field are crucial, but what truly sets you apart are your exceptional communication skills, ensuring top-notch customer service delivery. Your ability to multitask effectively, meet tight deadlines, and collaborate seamlessly with your team to troubleshoot on the go is paramount, all while championing health and safety excellence. Key Accountabilities as Resident Engineer: Accurately record all reactive and PPM tasks, ensuring detailed documentation is completed and signed off by the client weekly. Prepare Method Statements and Risk Assessments for all tasks to guarantee safe working practices. Effectively supervise subcontractors to ensure tasks are completed to the highest standards. Ensure strict compliance with all Company policies and procedures. This role offers a fantastic opportunity to work primarily on a single site. To be successful in this role, you will ideally have the following: • Knowledge of mechanical and building services maintenance, • Previous FM experience managing multiple sites, • Strong Electrical / Mechanical Experience, • Electrical or Mechanical qualification such as NVQ or City & Guilds., • Good knowledge of a plant room and day to day building maintenance Ready to take the lead in maintaining excellence? Join us at Wates and make your mark! Apply now. WHAT WE OFFER • Competitive salary, • Travel covered to any of our site (subject to HMRC advisory rates and location), • Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…, • Excellent range of learning and development activity to support your career progression. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises: • Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity., • Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Engineering Shift Leader Job ID 203197 Posted 23-Jan-2025 Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Southall - England - United Kingdom of Great Britain and Northern Ireland CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Shift Leader CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Shift Leader to join the team located in Heathrow. Role Summary & Responsibilities: • Management of holiday, sickness cover requirements and HR issues including completion of appraisals of shift staff, • Work with management to ensure training plans are in place and implemented, • Maintain the image, appearance and professional standing of CBRE GWS technical team at all times, • Supervision of technical M&E shift team and senior technical representative out of hours., • Act as point of contact for technical service delivery, • Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM’s / CM’s and reactive work orders within defined SLA's; highlight any concerns to TSM, • Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board, • Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card, • Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed., • Permit to Work System (all project work to be controlled via CBRE GWS), • Carry out electrical switching operations on systems within Change Control Process and authorization limits to agreed switching programmes, • Lead in shift training by scenarios and lessons learnt; knowledge from O&M's I site drawings. Operate critical plant where authorised, • Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors, • Carry out toolbox talks, workplace assessments and audits at required frequencies supporting TSM as required, • Adherence to CBRE GWS business processes and procedures with correct financial approvals., • Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE), • Provide a weekly performance report on workload status using maintenance management system (Real Suite), • Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights Experience & Skills Required: • City and Guilds or equivalent qualification in designated trade, • Extensive previous experience of technical maintenance in a building services environment & previous supervisory experience, • Good knowledge of Health and Safety and Environmental processes

36 hours per week About us at Hounslow We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form. Our Benefits About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Regulation & Improvement Manager. In this role you will lead the development, delivery and implementation of a quality assurance and improvement programme across the Council’s Housing Directorate, to ensure that we deliver core functions in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory housing requirements, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents. About The Team You’ll Be Working In: • You will line-manage directly one Housing Improvement Analyst and one Housing Delivery Officer., • Be fully accountable for the management, planning and coordination of housing regulatory compliance and service improvement activities, delegating operational tasks to the housing improvement officer, as necessary., • Represent the service corporately and with partners, deputising for your manager and head of service as required., • Lead, motivate and develop your team to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents., • Monitor team resources including delegated budgets, ICT and mobile working equipment, and customer information. If the points below resonate with you, we’d love you to put in an application: • You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority setting., • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact: Email: ___ Closing date – 29th September 2025 Interviews for this job will be held during week commencing 6th October - 10th October. To apply for the role, please use the button provided.

We're on the hunt for an inspiring and driven ASSISTANT MANAGER to support in leading our KINGSTON store, could that be YOU? You might know us as the inventors of the Rampant Rabbit, or even the destination for must-have lingerie, and you're right, but we're SO much more than that… We're a unique brand that strives to EMPOWER , lives to PUSH BOUNDARIES , gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE ! Our talented people are at the heart of our retail business, and they're the ones who make our brand the incredible success that it is. How you'll add real value: Commercial mindset – deliver a mind-blowing sales performance by driving store KPIs, use all the data available to keep the team informed and engaged in what needs to be achieved and how they can contribute Obsession for amazing service – create a ‘customer focused' ethos among the team, ensure everyone is working collaboratively to deliver an experience in store that the customers can't wait to tell their friends and family about Empowering leader – motivate and lead the retail store team, support and develop your colleagues and be confident and professional when providing constructive feedback on how they can excel in their roles Creative flair – WOW your customers with the beautiful VM in store, make our gorgeous collections the stars of the show Exceptional organisation – have a clear vision of how to deliver on the store objectives, delegate effectively, and uphold all processes and procedures for a structured and safe place to work What's in it for you? £27,277 A great induction, setting you up for success in your new retail role 50% staff discount Incentives and initiatives Pension scheme Life insurance Optional private medical care Wellness programme Internal progression journey …just to name a few (not to mention, the opportunity to work for a fantastic brand – huge perk!) If you're currently an Assistant Manager in Retail or Hospitality and love our brand and what we stand for, apply with your CV to find out more! Due to high volumes, we're unable to get in touch with every candidate to acknowledge your application, however we're grateful that you've taken the time to apply. All successful candidates will be contacted as soon as possible to discuss the role and their experience further. At Ann Summers we are proud to continue embracing inclusion, diversity and equality in our every day, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills and views. Ann Summers complies with all GDPR policies, by responding to this advert your details will be kept in our database for a total of 6 months, if you would like these to be removed please just reach out and let us know. #RMT TPBN1_UKTJ

We are a lively, friendly and caring School community, in which innovative teaching is underpinned by strong shared values and complemented by outstanding pastoral care. We aspire to enable our boys not only to make sense of the world but also to want to go out and improve it. Hamptonians are expected to aspire to personal best while supporting those around them with kindness and respect. The Schools examination results and university entrance record consistently rank among the best achieved anywhere. Nearly all Hampton leavers go on to undergraduate courses at Russell Group or equivalent universities. Around 20 Hamptonians are offered places at Oxford and Cambridge annually and a significant number move on to global top-10 universities; we also support pupils who wish to study at universities in North America, some of whom secure academic and/or sporting scholarships. Our alumni network is extremely strong and former pupils remain very committed indee d to their School, in no small part due to the exceptionally warm and mutually respectful relationships enjoyed between Hampton staff and pupils. Situated on a green field site in a leafy suburb of South West London, we are fortunate to have over 27 acres of playing fields within our spacious grounds and a generous investment programme ensures that pupils and staff benefit from first-class facilities across all areas of School life. These include a state-of-the-art 3G sportsground, a large Sports Hall and The Hammond Theatre, along with an excellent library and specialist facilities for Art, Music, Science, Technology, IT and Languages, and a superb Sixth Form Study and Careers Centre. The Millennium Boat House, shared with our neighbouring girls school, Lady Eleanor Holles, enjoys a prime location on the nearby River Thames and provides the focal point for our renowned Boat Club. The School was judged to be excellent (the highest possible recognition) across all categories by the Independent Schools Inspectorate (ISI) in May 2023. Inspectors found that Hamptonians achievements are exceptional across academic and co-curricular areas of School life and concluded that outstanding analytical and thinking skills lead to academic achievements far and above national and worldwide averages. The ISI team also highlighted Hamptonians excellent personal development and concluded that Pupils are open-minded and tolerant and have a clear sense of justice, successfully fulfilling the schools aims for them to make sense of the world, to want to make a difference for good, and to aspire to personal best while supporting those around them with kindness and respect. A copy of the full ISI report can found on the School website and a summary booklet of the inspection teams key findings is linked here . The HR Manager (Compliance and Operations) will act in a senior advisory capacity and has a pivotal role in ensuring the delivery of a high quality, professional and effective HR service to the School. The role will have a strong focus on safeguarding, safer recruitment, regulatory compliance, HR operations and administration as well as supporting the Head of HR on maintaining high standards across the Trust. The HR Manager will have a solid HR and UK employment law knowledge base, preferably gained within the education sector. The ideal candidate will hold CIPD or equivalent qualification, possess excellent interpersonal, communication and administrative skills and an understanding of ISI regulations is desirable. Meticulous attention to detail, resilience and a friendly, customer-focussed approach is important for success in the role. The HR office currently consists of the Head of HR, HR Manager (Recruitment and Staff) and two HR & Recruitment Administrators providing HR support to just over 450 employees at both Hampton School and Hampton Pre-Prep and Prep School. Hampton is one of the countrys foremost independent schools and equity, diversity and inclusion are fundamental to our ethos and the School has a thriving partnerships programme. This is a permanent, full-time position based on site at Hampton School. Normal working hours are 8.45am 4.45pm Monday to Friday but a high level of flexibility, commitment and dedication is required to properly fulfil the responsibilities of the role. The salary will be competitive and commensurate on the successful candidates skills and experience. Hampton School also offer an attractive benefits package including pension, private healthcare, cycle to work scheme, free onsite lunch during working hours and sports & fitness facilities. Further details about the post and an application form are available on the School websites vacancies page. The School reserves the right to commence or complete the interview process at any time prior to the closing date so we encourage applications as soon as possible. General To deputise for the Head of HR, being the first point of contact for SLT HR Matters, as required Provide generalist HR advice, guidance and support to all staff across both Hampton School and Hampton Pre-Prep and Prep School, including advising on HR policies and procedures, recruitment and selection, employee benefits, performance management, employee relations, training and development, absence management, etc Support the delivery of individual or group training sessions to colleagues on HR procedures, policies, and employment law, as required To assist in the co-ordination and administration of the recruitment of teaching and support staff, as required Any other appropriate tasks or administration related to HR and employee matters to ensure the smooth running of the office. HR Operations Ensure the accurate preparation of contracts, letters and HR documentation Support the Head of HR in the development and streamlining of HR processes, administrative procedures and supporting documentation such as template letters and employee forms, to ensure the continuous improvement of the HR function. Compliance and Advisory Act as a senior advisor supporting the Head of HR, in relation to regulatory compliance, HR operations, policies, and ISI Inspections. Maintain up-to-date knowledge to support the Head of HR and HR Manager (Recruitment and Staff) in providing all-round generalist HR advice in accordance with employment legislation, safeguarding and Hampton School Trust procedures and policies Ensure mandatory Safeguarding/Child Protection training is scheduled and accurately recorded for all new and existing staff. Administration, Systems and Reporting Lead on the Schools HR System (Cezanne) ensuring accurate data, monitoring and reporting Management of the HR Records of Processing Accurate and efficient HR Administration, regular organisation of office filing systems, document retention, correspondence and other records in line with data protection and safeguarding policies (GDPR, ISI, KCSIE) Ensure timely and accurate HR reports and compliance documentation. The successful candidate will be able to demonstrate the following skills, qualifications and experience. A commitment to promoting the safeguarding and wellbeing of children Degree qualification in HR & Employment Law and/or CIPD qualified (or working towards) Significant experience in a senior HR advisory/management role, ideally within education Knowledge of UK employment law, safeguarding regulations, and immigration processes Experience and confidence in dealing with complex HR matters and the management of a busy HR office, as required A focus on compliance in line with the ISI Regulatory Inspection Framework Excellent IT skills and knowledge including Microsoft Office applications and experience working with HR software and SIMS Awareness of the importance of data security and confidentiality, treating all information received in post in an appropriate manner and at all times demonstrating discretion and complying with the provisions of data protection law and the Schools own privacy policies Outstanding organisational skills and high professional standards are essential, particularly with regard to proof-reading, accuracy and presentation Excellent written and verbal communication and interpersonal skills A high level of personal integrity, with a proven understanding of handling sensitive situations with diplomacy and tact Strong analytical ability and problem-solving skills A collaborative approach, effectively working with others to achieve team success Excellent attention to detail able to proof-read and spot check data and anomalies Ability to be proactive, use initiative, and take ownership for all aspects of the role Adopting high standards of ethical conduct at all times Good team player, capable of working positively under pressure with a flexible outlook that supports the rest of the team Professional with friendly/approachable and polite demeanour The ability to identify and complete work independently, to demonstrate resilience and the flexibility to adapt to ever-changing needs and priorities A willingness to assist and deal confidently with internal and external HR queries. To act as Fire Marshal and First Aider as required. Training will be provided Any other reasonable tasks required by the Bursar and/or The Headmaster in association with the above role You may be required to work outside of contractual hours to fulfil the responsibilities of the role and/or in emergency. Please note that there may be some changes and additions to the above, which will be discussed before implementation and changes may occur as the post develops. This document is designed to provide applicants with a flavour of the position and responsibilities. TRAINING Where necessary, to undergo on the job training under the general direction of The Headmaster and/or the Bursar to increase competence, proficiency and safety awareness To attend INSET training outside the school, as required. The salary will be based on the Hampton School Scale for Support Staff. The salary will be commensurate with the successful candidates skills and experience. The Governors review salary Scales each year to ensure they remain competitive; it is paid by bank transfer on the 25 th of the month, or the working day previous should the 25 th fall on a weekend or Bank holiday, by credit transfer into a bank, building society or other account of your choice. The Hampton School Trust Governors also currently offer the following non-contractual benefits to staff, subject to any terms and conditions and the Schools eligibility requirements: private medical insurance; death-in-service benefit insurance policy; a Medicash healthcare cash plan; Pension Scheme, personal accident insurance, School fee remission, cycle to work scheme, lunch, sports facilities and counselling. Please note that the above list is not exhaustive and that non-contractual benefits are provided at the discretion of the Governors. HOURS & HOLIDAY This is a permanent, full-time position and a high level of flexibility, commitment and dedication is required to properly fulfil the responsibilities of the role. The position is full-time (52 week contract) and annual leave entitlement for full time employees is 26 working days per academic year. In addition, you will also be entitled to the following periods as holiday: Christmas School Holiday as notified (includes Christmas Day, Boxing Day and New Years Day) All bank holidays plus an additional day in May. EQUAL OPPORTUNITIES It is the policy of Hampton School to provide equal employment opportunities for all qualified individuals and to prohibit discrimination in employment on any basis protected by applicable law, including but not limited to race, colour, religious creed, marital status, sex, sexual orientation, ancestry, national origin, age, medical condition or disability. Hampton School promotes equal employment opportunities in all aspects of employment through positive employment policies and practices. Offers of employment will be made on merit and suitability of qualifications and experience, in pursuit of our policy of equal opportunities. The School reserves the right to offer the post at any stage in the appointment process. SAFEGUARDING The post holders responsibility for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the Schools Safeguarding Policy and Procedures at all times. If in the course of carrying out the duties of the post the post holder becomes aware of any actual or potential risks to the safety or welfare of children in the School s/he must report any concerns to the School's Safeguarding Designated Persons or to The Headmaster This post involves working with children, it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. Please note all appointments are subject to the Hampton School Trust Recruitment, Selection and Disclosure Policy and Procedure. TPBN1_UKTJ

Join us as a Shift Manager and youll be part of a team that loves putting customers first. As part of the management team,youllbe responsible forlooking after the shop when the Managerisntaround. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You'lllead the way inmaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to: Inspire the team to deliver amazing results andmaintainthe excellent standards of the shop Lead by example and serve our customers in a fast and friendly manner Prepare our much-loved products, including making sandwiches and managing the ovens Ensure our displays are fullystocked at all times, with plenty of choice available for our customers Keep the shop looking clean,tidyand presentable What we can offer you Competitive pay paid weekly Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinks for you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share 10% of all our profits with our colleagues Health and Wellbeing App providing Remote GP and Physiotherapy services Holiday entitlement that grows as your career grows with us Colleague share plans to help you invest and save for your future Pension scheme to help you plan for your future. Well match your contributions up to 7% Confidential employee assistance app and helpline to help with your wellbeing Longserviceawards celebrating key milestones in your career Savings and discounts for your everyday shopping, leisure and wellbeing About you Youllbe reliable anddemonstratenatural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. Ifyouvegotpreviousteam supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now! About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture how we behave and support each other. Everyones welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs . TPBN1_UKTJ

Join us as a Shift Manager and youll be part of a team that loves putting customers first. As part of the management team,youllbe responsible forlooking after the shop when the Managerisntaround. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You'lllead the way inmaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to: Inspire the team to deliver amazing results andmaintainthe excellent standards of the shop Lead by example and serve our customers in a fast and friendly manner Prepare our much-loved products, including making sandwiches and managing the ovens Ensure our displays are fullystocked at all times, with plenty of choice available for our customers Keep the shop looking clean,tidyand presentable What we can offer you Competitive pay paid weekly Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinks for you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share 10% of all our profits with our colleagues Health and Wellbeing App providing Remote GP and Physiotherapy services Holiday entitlement that grows as your career grows with us Colleague share plans to help you invest and save for your future Pension scheme to help you plan for your future. Well match your contributions up to 7% Confidential employee assistance app and helpline to help with your wellbeing Longserviceawards celebrating key milestones in your career Savings and discounts for your everyday shopping, leisure and wellbeing About you Youllbe reliable anddemonstratenatural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. Ifyouvegotpreviousteam supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now! About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture how we behave and support each other. Everyones welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs . TPBN1_UKTJ

Join us as a Shift Manager and youll be part of a team that loves putting customers first. As part of the management team,youllbe responsible forlooking after the shop when the Managerisntaround. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You'lllead the way inmaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to: Inspire the team to deliver amazing results andmaintainthe excellent standards of the shop Lead by example and serve our customers in a fast and friendly manner Prepare our much-loved products, including making sandwiches and managing the ovens Ensure our displays are fullystocked at all times, with plenty of choice available for our customers Keep the shop looking clean,tidyand presentable What we can offer you Competitive pay paid weekly Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinks for you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share 10% of all our profits with our colleagues Health and Wellbeing App providing Remote GP and Physiotherapy services Holiday entitlement that grows as your career grows with us Colleague share plans to help you invest and save for your future Pension scheme to help you plan for your future. Well match your contributions up to 7% Confidential employee assistance app and helpline to help with your wellbeing Longserviceawards celebrating key milestones in your career Savings and discounts for your everyday shopping, leisure and wellbeing About you Youllbe reliable anddemonstratenatural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. Ifyouvegotpreviousteam supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now! About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture how we behave and support each other. Everyones welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs . TPBN1_UKTJ

What You'll Be Doing Leading the Sales Desk Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders Driving Commercial Success Lead the team to meet store profitability and margin targets through sound commercial decisions Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals Understand and respond to local customer needs, developing effective business-to-business relationships Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients Empowering and Developing the Team Line manage the trade sales team-defining and assigning tasks, managing performance, and coaching for improvement Inspire and motivate your team daily, creating a culture of collaboration, trust, and personal accountability Support the life cycle of a colleague, including active recruitment Operational Leadership & On-Duty Responsibility Act as the most senior leader in store when required, taking responsibility for store-wide operations Key holder responsibilities including opening/closing the store, cash handling, vehicle/plant monitoring Service & Store Culture Lead by example-creating a positive department culture aligned with our core values Promote the use of internal systems for communication, learning, and store operations Rewards & Benefits At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team: Work-Life Balance & Extras Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements. Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months. Paid Volunteer Leave - Take time off to give back to a cause close to your heart. Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments. Free Breakfast - Start your day right with access to our in-store and office pantries. Apprenticeships & Career Development - Learn, grow, and take your career to the next level. Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team! Financial Benefits Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute. EarlyPay - Access your earned wages before payday when you need them. Profit-Based Bonus Scheme - We work hard and celebrate success with quarterly and yearly bonuses. ShareSave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder. Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more! Health & Wellbeing Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP. Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice. Life Assurance - Protection for your loved ones should the unexpected happen. Gym Discounts - Save up to 25% at hundreds of health clubs nationwide. Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier! About Us Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do! We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package. We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely. TPBN1_UKTJ

About Brompton: Brompton is much more than a bicycle; it's a portal to urban freedom, a means to move around a city differently and to see it with fresh eyes. Over the past 50 years, we've become globally recognised as a British design icon, renowned for our craftsmanship, durability and sustainability. Small wheels with big ideals. Portable, foldable, unstoppable. At the heart of our success are the ingenuity and resilience embodied by our founder. In 1975, against all the odds, Andrew Ritchie designed a folding bike like no other. After years of rejection and ridicule, his invention found its place in the fabric of urban society. 1.2 million bikes later, with a retail footprint covering nearly 50 markets and with thousands of fan communities dotted around the world, Brompton is no laughing matter. These days, our commitment to creating world class products remains unwavering but it's accompanied by a broader aim of creating greener, safer, cycle-friendly cities where people can feel more connected, more present, more alive. If you're ready to unfold your imagination, expand your horizons and redraw your career map, read on to learn more about this unique opportunity! Benefits Flexible and hybrid working options Annual Leave 25 days annual leave, plus all UK bank holidays. Competitive Salary Plus workplace pension scheme and profit share bonus. Brompton Discount - Get ready to bike in style, as all employees receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too. Social activities - Throughout the year enjoy time with your colleagues as we host an annual Summer and Christmas party, annual bike rides (both inside and outside the UK), Birthday breakfast, volunteering activities and family fun days just to name a few. Learning and Development - Access to free Learning and opportunity to devote some of your time at work to personal development. We value professional development and actively promote internal promotions and opportunities. Benefits - Workplace Pension Scheme, Care and Health Support, Flexible Working, Cycle to Work Scheme and other benefits. Mental Health We provide access to a confidential EAP that offers counselling, resources and support for various mental health challenges. Theres also Head Space, Bromptons approved wellness program for employees. Paid Leave We offer an enhanced Family, Paternity and Maternity leave pay. Key Responsibilities: Strategy Development of a 35-year long-term purchasing strategy for each allocated category and implement the strategy to achieve the best value out of the supply chain. Conducting analysis, such as supply market trend analysis, spend analysis and stock level analysis. Sourcing/New projects/Continuous Improvement projects: Working collaboratively with the NPI cross-functional project team and ensuring early involvement of strategic procurement and suppliers into all relevant internal and external project activities Project feasibility analysis regarding costing and lead times Conducting sourcing, RFI, RFP, RFQ, and supplier selection activities, etc Purchasing samples/prototypes Making sure suppliers deliver tasks to the agreed project timelines Bringing suppliers new technology to benefit Brompton Contract management: Setting up/negotiating/updating contracts with existing and new suppliers appropriately, including prices, lead times, payment terms, delivery terms, service levels and KPIs. Agreeing and monitoring improvement plans with suppliers if their performances deviate from the agreed KPIs in the contract Cost management: Monitoring and reporting periodically the raw material price indices, such as steel, aluminium, rubber, etc Analysing changes (beneficial and adverse) and driving cost improvements through various purchasing tools and strategies Setting up a cost estimation model for the allocated category. Advising cross-functional team approaches/solutions to achieve the best value for money Supplier relationship management: Building and driving relationships with suppliers to improve pricing and quality of services Ensuring good communication at all times Risk management: Managing procurement risks like supply disruption, lead time & price increases, supplier unreliability, IPR leakages, financial stability, and geopolitical risks Who you are: Category management experience in manufacturing industry Contract management experience In-depth knowledge of manufacturing process and supply chain in any of these categories: Injection moulding parts, tubing parts, plating parts, carbon fibre parts, CNC machining parts, metal forming parts, fastening, wire form parts and bike components. Must have analytical skills and be a problem solver Excellent knowledge of Microsoft office software, especially EXCEL to conduct data analysis Must have a basic understanding of engineering drawings Proactive, attention to detail and good at communication A track record of achievements in the purchasing area Eligible to work in the UK Full driving licence You might not tick all the boxes, and thats okay, we still encourage you to apply. Here at Brompton we are always looking for people that share the same values and attitudes as we do, as we continue to build diverse teams and a sense of community which is made stronger by each new individual who joins. Sustainability and Health & Safety Responsibility: (For HR Use Only) Use socially and environmentally responsible practices while in the workplace and accept and follow relevant training, policies, and procedures, complying with all applicable laws, and regulations. Cooperate with management to ensure the Company remains compliant and sustainability and H&S performance continuously improves. Report all hazards, near misses, incidents and/or injuries to management immediately by complying to local incident reporting requirements. Use tools, equipment and Personal Protective Equipment (PPE) as required by job role and as instructed. Take reasonable care for the health and safety of yourself and of any other persons who may be affected by your acts or omissions at work. Brompton was listed amongst the best UK workplaces in 2020 and was awarded silver investors in People Accreditation and London Living Wage Employer in 2021. Diversity, Equality and Inclusion Commitment Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if youre passionate about your work, curious, relentless and customer-obsessed, we want to hear from you. 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My client, who I know very well, is seeking a passionate and driven Customer Service Manager to lead a team of 8, dedicated to delivering exceptional customer experiences!. Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high

Job Description About the Role Put simply, we set the standards by which everything is measured. In doing so, the Physical Laboratory is helping to combat issues on a global scale such as climate change, curing diseases, and the development of cutting-edge communications technology. At NPL, we touch ordinary lives in extraordinary ways, and you could too. NPL is looking for a senior expert with demonstrable, world-leading experience in Underwater Acoustics to join us as a Principal Scientist. Research drives our business. It will be up to you to develop and lead your team, set your technical area's strategic direction, and ensure your vision is delivered. You don’t rely solely on established methodologies; you challenge existing practices to expand our capabilities. You will also drive collaboration internally and externally to enhance activities and optimize commercial opportunities. Your passion for your work, along with your extensive network, will help promote our work, representing NPL and speaking at various events. As your work progresses, you will ensure the team grows with you through training and development. The responsibilities of the Principal Scientist within Underwater Acoustics include: Leading, designing, and executing experimental and theoretical research, including developing novel measurement tools and methods for underwater acoustic applications. Creating a vision for underwater acoustics within the Ultrasound & Underwater Acoustics Group, addressing UK government challenges. Representing NPL and the UK on international standards committees and meetings. Engaging with UK and overseas organizations (Metrology Institutes, UK Government, Academia, and Commercial Customers) to maintain NPL’s position as a leading NMI in underwater acoustics. Responding to commercial and grant-based ITTs and securing research funding aligned with NPL’s strategic priorities. Collaborating with internal and external stakeholders to improve methods and tools for underwater acoustic applications and developing traceable tools for future use. Partnering with other NPL departments and developing new research and service opportunities, including establishing collaborations and nurturing existing partnerships. Managing science portfolios, developing project proposals, overseeing project execution, and building partnerships. Working with industry partners to establish collaborative agreements, create innovative research programs, and transfer successes to industry. The role is based at NPL's Teddington site, involving occasional travel for customer site visits, in situ measurements, and representing NPL at international meetings, conferences, and events. About You To succeed, you will be an internationally respected expert in underwater acoustics, with experience in: Winning, leading, and conducting international research published in recognized scientific journals. Leading or contributing to underwater acoustics standards development. Developing and implementing technical solutions funded by civil and defense sectors. Presenting results through reports, manuscripts, and oral presentations. Developing and executing business strategies for technical initiatives. Managing large-scale research programs throughout their lifecycle. Leading and motivating scientific and technical staff. You should be inspirational, influential, and a relationship builder, with the scientific and commercial acumen to help NPL achieve its ambitions. We value diversity and are committed to equal opportunities. To work in this role, you will need an SC clearance or the ability to obtain one. Please note: Applications are reviewed continuously, and the closing date may be brought forward. We encourage interested applicants to apply promptly. About Us The Physical Laboratory (NPL) is a world-leading center providing cutting-edge measurement science, engineering, and technology to underpin prosperity and quality of life in the UK. Learn more about working here - The measure of us - Overview. NPL and DSIT are committed to diversity and equality, welcoming applications from all backgrounds, especially women, disabled, and minority candidates. Disabled candidates meeting minimum criteria will be guaranteed an interview under the Confident Scheme. We believe our success stems from our diverse talent. We foster an inclusive environment where everyone feels valued and supported. We also prioritize health and well-being, offering flexible working, social activities, and a range of benefits. Our values guide us in our interactions, development, and recognition. We are willing to make reasonable adjustments during recruitment; please contact us to discuss. #J-18808-Ljbffr