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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Act as a Customer Success Manager for Welsh schools and local authorities that go live applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting. We are looking for

Customer Success Manager - InsurTech SaaS. Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Experienced with Customer Success platforms (e.

You will own a portfolio of 20 clients and ensure the continued success of these relationships. Create and own success plans focused on retention, expansion, and multi-year commitments. Work closely with Operations, Sales, Product, and RevOps to resolve issues, protect renewals, and improve customer

We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our dynamic team. This role involves onboarding new customers, providing comprehensive training, and delivering exceptional customer care to drive satisfaction, loyalty, and retention. Familiarity with CRM software and

Avalon is currently supporting an organisation in Cheshire to recruit a Customer Success Manager. Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent ser

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. Act as the voice of the customer to our product team, highlighting needs for European-specific featu

Develop and proactively maintain Customer Success Plans, tracking the customer's key objectives, success metrics and drive value realization. The book size will range from 20-30 accounts where you will develop and execute strategic account plans focused on expansion, deliver business reviews, and dr

A leading recruitment firm is seeking a Customer Success Manager to join a fast-growing AI AdTech Retail Media platform in Greater London. The ideal candidate will leverage their Retail Media expertise to drive success for a portfolio of global brands, primarily focusing on Amazon marketing campaign

We are currently looking for a Strategic Customer Success Manager - REMOTE. At least five years of customer success experience in B2B SaaS, specifically with enterprise customers. Develop and maintain strategic relationships with ~20 enterprise customers, exceeding $2m in total ARR.

Are you an experienced Customer Success Manager excelling in retention, renewal growth and identifying upsell/cross selling opportunities?. Proven experience in Customer Success, Account Management or similar customer‑facing roles within SaaS or B2B environments;. Provide account insights, risk as

The Customer Success Manager is a crucial ambassador for our clients. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. About the Customer Success Team.

You’ll join Risk Ledger as a Customer Success Manager focused on our predominantly Public Sector customers, across mid‑market to enterprise accounts. You’ll join a cross‑functional Customer Success team that works hand‑in‑hand with Product, Marketing, Sales and the wider business to deli

A leading digital marketing technology company in London seeks a Customer Success Manager to ensure positive client relationships and maximize product adoption. The ideal candidate has a Bachelor's degree and experience in customer success or account management, particularly in the digital marketing

We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. The CSM will act as the main point of contact for assigned clients, working closely with internal teams to advocate for the customer and ensure a seamless experience throughout the customer life

We are hiring a Customer Success Manager to help establish and shape Finbourne’s Customer Success capability. As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. You will act as a

Responsibilities include overseeing implementation processes and ensuring customer satisfaction.

Experience in a client-facing role such as Customer Success Manager, Account Manager, Project Manager, or Operations Manager. Our team make-up is diverse including customer success managers, technical leads, developers, analysts across business, technology and testing as well as integrated marketing

As a Customer Success Manager at Medius, you will work closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. Support new business sales processes by presenting the value of the post–go-live phase and long-t

Optimove's Enterprise Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO's, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for o

HALOS is seeking a senior Customer Success Manager (CSM) – Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast-food (QSR) chain. Customer Success, Account Management, or related roles wi

As a Customer Success Manager, Growth; you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale. Customer Success Management or Account Management experience. Customer-first mindset, where y

A global information and analytics company seeks a Customer Success Manager to drive customer engagement and retention. Strong communication and customer success experience in a SaaS or B2B environment are essential.

A recruitment agency in the United Kingdom is looking for a Customer Success Manager to expand its Customer Success team. A driving license and previous experience in customer success are essential. The candidate will manage key accounts, foster customer relationships, and conduct presentations and

We're looking for an enthusiastic and driven Customer Success Manager to join the JustGiving team in a fixed-term maternity cover role to own and manage a diverse portfolio of charity customers. Analyse data on fundraiser and donor behaviour, seasonal trends, and competitor successes; and share this

A global leader in open source technology is looking for an Enterprise Customer Success Manager to join their remote team. In this role, you will onboard new customers, manage relationships, and coordinate projects to deliver solutions tailored to customer needs.

Conduct regular, data-focused account reviews that are rooted in driving customer outcomes and resolving customer issues ahead of renewal. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty

We are hiring a Customer Success Manager to join our small but growing Customer Success team. If you are an experienced Customer Success Manager who wants to own complex customer relationships, shape a function from the ground up and help scale a mission-driven company, we would love to hear from yo

As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. Work with the Head of Customer Success to improve processes. Reporting to the Head of Customer Success, you will col

A leading recruitment support service in London seeks a Graduate Customer Success Manager. You will foster strong relationships with customers, ensuring they achieve desired outcomes using the product. Experience in customer support or account management is essential.

The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters’ solutions. The Customer Success Manager (CSM) will work closely with customers across the leg

The Customer Success Manager oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer with using Oracle Health solutions and services. The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio

A progressive technology company in Greater London is seeking a motivated Customer Success Manager to join their new and evolving sales team. The ideal candidate will have a minimum of 3 years in customer service, demonstrate strong communication skills, and thrive in a fast-paced setting.

A growing foodservice technology company in the UK is seeking a Customer Success Manager to enhance customer onboarding and relationships. Ideal candidates have at least 3 years in customer success roles and strong communication skills. You will ensure successful platform use and support upselling o

A leading technology firm in the United Kingdom is seeking a qualified Technical Account Manager to oversee customer technical needs. This role requires providing effective support pre- and post-sales, ensuring customer satisfaction, and building strong relationships. The ideal candidate should have

A leading tech employer in London is looking for a Graduate Customer Success Manager. You will build relationships with customers to ensure they achieve their goals using the company's product. The role requires strong customer support and account management skills.

We're looking for a Customer Success Manager to lead user onboarding and ensure every school gets maximum value from our platform from day one. Opportunity to grow into senior Customer Success or Account Management roles. Help improve onboarding materials, playbooks, and the overall customer journey

Backed by a global parent organisation, the business is scaling rapidly and is now looking to appoint a commercially minded Customer Success Manager to manage and grow key client relationships. The Customer Success Manager will act as the primary point of contact for a portfolio of strategic clients

As a Scaled Success Customer Success Manager, you’ll own adoption, retention, and growth, delivered through scalable, repeatable programs rather than 1:1 customer management. Experience in Customer Success, Lifecycle Management, Growth, or Enablement roles within a B2B SaaS environment. This role

A SaaS startup specializing in AI solutions is seeking a Customer Success Manager to oversee strategic customer relationships and enhance satisfaction. The role involves managing deployments, providing technical guidance, and analyzing customer data to suggest improvements.

A global information and analytics company is seeking a Customer Success Manager to maximize customer value from their solutions in Greater London. You will drive customer adoption and engagement while collaborating with internal teams to support client success. Ideal candidates should have experien

The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. Customer Success & Relationship Management. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer

Defence & NS Customer Success Manager. As Customer Success Manager, you’ll own a defined set of Defence and NS accounts. This is a high‑performing, fast‑paced team within our Sales function, focused on customer success and commercial growth.

Customer Success, Account Management, or Consulting role at a B2B SaaS company. You adapt to whatever’s needed to drive customer success at speed. Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies.

A successful 'Customer Success Manager' should have:. With over 4,000 professionals currently working, a unique opportunity for a Customer Success Manager to join the vibrant and thriving team in London. As a Customer Success Manager, the role is extremely diverse and working as a part of a vibrant

We are looking for a Customer Success Manager (CSM) to own and grow relationships with our customers across EMEA and North America. In this role, you will be working with French‑speaking customers and English‑speaking customers and must be fully fluent in both languages. Capture customer feedbac

To help us move faster and smarter, we’re looking for a Customer Success Manager to manage end‑to‑end relationships with some of the UK and Europe’s leading retail and e‑commerce brands, becoming their go‑to contact for all things Claimit. Track performance and KPIs for each account, ide

Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. Join to apply for the Enterprise Customer Success Manager role at Narvar. Minimum of 5+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterpri