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As the internal champion for customer health you will track each customer’s usage , taking corrective action and escalating to the Account Manager where required. Track usage, paying particular attention to high risk customers (auto-renewed last year, Year 1 customers or low health score customers

As the business continues to grow, they are now looking to hire a Customer Success Manager to support customer activation, retention and commercial growth across a high-volume book of business. Customer Success Manager – Mid-Market & SME Growth. B2B SaaS experience in a customer-facing role, such

I’m working on a great new UK Customer Success Manager role at with a leading retail media AdTech platform. Customer Success Manager EMEA with:-. You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the

With strong enterprise traction and a growing customer base, the company is now hiring a Customer Success Manager to work closely with the CCO and Founder. Remote Customer Success Manager. This helps customers recover lost retirement savings while enabling institutions to increase assets under manag

I’m working on a great new EMEA Customer Success Manager role at with a leading retail media AdTech platform. Customer Success Manager EMEA with:-. You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from t

Background in Customer Success, Solutions, Implementation or Technical Account Management. Long-standing ABR client, we’ve partnered closely to build out their Customer Success and Support functions from the ground up. A core measurement of success in this role is TTL & TTV.

Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned c

Customer Success Manager – UK & Ireland (Remote + Ability to Travel). You will manage end-to-end customer relationships across the UK and Ireland, with the ability to travel to partnership sites when needed. Manage the end-to-end customer lifecycle, including project-managing new site installation

Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet'

The Employee IT Experience Team are looking for an enthusiastic and customer focused Customer Success Manager at Higher Officer (HO) grade. Customer Success Manager - Telford - Plaza 1 and 2 About the job Job summary Discover a car

Customer Success or a similar client-facing role. You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Deliver seamless onboarding experiences, ensuring clients are set up for success.

A leading company in customer insights seeks a Customer Success Manager to enhance client loyalty and retention.

Humaans is seeking a Customer Success Manager to manage strategic customer accounts and lead the adoption of AI technologies in HR. This role involves guiding customers through onboarding, customizing AI tools to meet their unique operational needs, and analyzing performance to ensure value realizat

A leading market intelligence company in London is seeking a Customer Success Manager to ensure clients realize value from their platform investment. Candidates should have 2–4 years of experience in Customer Success or a SaaS role, strong communication skills, and the ability to build relationshi

A healthcare technology company is looking for a Customer Success Manager to own the customer journey, from contract signing through to implementation and expansion. The role requires building strong relationships with clients, understanding their needs, and providing exceptional customer service.

Senior Customer Success Operations Manager. Working at the intersection of Customer Success, Finance, BI, and Systems, you will shape how decisions are made and how revenue outcomes are delivered. Build scalable processes that increase efficiency and create clarity across Customer Success.

Customer Success Manager, London in office. As Customer Success Manager, you will be the primary point of contact and trusted partner for a defined book of subscribers, responsible for driving maximum value realisation across our supply chain data, prices, and market intelligence products. Salesforc

What you’ll do:*** Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value* Capable of managing a Book of Business which could include 100+ customers* C

You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals. The Operations team are responsible for the on-boarding and implementation of our technology ac

A few years of experience in account management or a similar role (Customer Success Manager/Account Executive/Key Account Manager), preferably within SaaS. A Day in the Life of a Customer Success Manager. Our Customer Success team currently consists of 12 colleagues across the Stockholm and London o

A high-growth fintech infrastructure company in the UK is seeking a Remote Customer Success Manager to manage enterprise customer relationships and drive retention and expansion. The ideal candidate should have 2-3 years of experience in Customer Success or Account Management, strong relationship-bu

Brook Street in Tonbridge and Malling is seeking a Customer Success Manager to act as the main point of contact for key customers. Responsibilities include onboarding new customers, managing fulfilment schedules, and direct management of customer service staff. The candidate should have 3 years of e

As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in real time, and scale their social strategy efficiently. Feedback Loop: Act as the voice of the customer within the company, rela

A leading measurement company in the United Kingdom seeks a Customer Success Manager to manage client relationships and ensure successful campaign execution.

Customer Success, Account Management or post-sales SaaS role. Data-driven mindset with the ability to translate customer usage data into actionable insights. Highly organized and capable of managing multiple customers and priorities simultaneously.

Customer Success Manager - Financial Software page is loaded## Customer Success Manager - Financial Softwareremote type: Flexlocations: United Kingdom, Londontime type: Full Timeposted on: Posted Todayjob requisition id: JR-0104766**Your work days are brighter here. Our Customer Success Ma

As a Customer Success Manager at Secure Code Warrior, you'll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement, platform adoption, and best-in-class cybersecurity practices. Customer Success, Account Management, or related ro

As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, a

Participate in special projects to improve the customer success playbooks or introduce new customer success activities. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. Youll own and imp

We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. Customer Success, onboarding, support, or operations in a SaaS environment. Proficiency with CRM systems, automation tools, and (ideally)

Die DATAGROUP Rhein-Main GmbH (ehemals URANO), mit Sitz in Ingelheim am Rhein, Rheinland‑Pfalz, ist Teil der DATAGROUP SE, einem der führenden IT-Dienstleister in Deutschland.Seit fast 35 Jahren sind wir der innovative und herstellerunabhängige IT-Partner für Konzerne, mittelständische Unterne

Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successfu

The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Navigating the position: Customer Success Manager. Customer Success Manager (Fixed Term Contract).

The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. Proficient with BI, Google Workspace, and customer success tools. The Tasker Success team helps Taskers

A tech company in Greater London seeks a Customer Success Manager to drive value generation for clients, particularly in financial services. This role involves coordinating deliverables, measuring program success, and expanding business through upsells.

B2B SaaS Customer Success Manager or Account Manager role. Customer Success Manager for the UK & EMEA. Running Success Plans aligned to customer goals.

B2B SaaS experience in Customer Success or a close adjacent role, with strength in either high-volume portfolio management or enablement through content, programmes, and tooling. Own Customer Success for our entry-level tier in the UK - this is a higher-volume portfolio where impact comes from rhyth

Graduate Customer Success Manager - Fintech - SDLC. Graduate Customer Success Manager wanted as our team is growing fast!. Role: Graduate Customer Success Manager.

A leading PropTech organization in the United Kingdom is looking for a Customer Success Manager to design and deliver a client engagement strategy. You will build long-term client relationships, monitor satisfaction, and analyze data to enhance the customer experience.

We’re looking for a Customer Success Manager to join our team. For more complex pilots and structured evaluations, you’ll work alongside the Revenue team, bringing a Customer Success perspective on onboarding risk and helping define what success looks like before contracts are finalised. Interes

Dogfood Pylon for our customer success processes. Help grow a customer success motion and everything that comes with it. Identify customers who are not using the product as expected and engage with them.

As a Customer Success Manager, you will provide top quality post‑sale support on customer inquiries for content syndication, display advertising, and data services. As CSM, you will work closely with Anteriad customers, Customer Success Managers, Sales Directors, and the Operations team. As a key

Being a Customer Success Champion to evangelize customer‑centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty. Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan. The Customer

The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR’s enterprise Brands. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Minimum3years’ experience in a B2B/Enterprise Customer Succes

A leading search intelligence company in the UK is looking for a Customer Success Manager to enhance client relationships and manage Google Ads accounts. This position offers a hybrid work model with flexibility and a strong focus on customer satisfaction, alongside extensive growth opportunities.

As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform. Internally you will represent the voice of the customer and partner w