Night Manager
hace 11 horas
London
Join The Derby London City, Curio Collection by Hilton (Opening Early 2026) The Derby London City, Curio Collection by Hilton joins an existing portfolio of award-winning hotels owned by Dominus and managed by Dominus Hospitality. Opening in February 2026 the hotel will join Hiltons prestigious Curio Collection in the UK, a global set of remarkable upper upscale hotels handpicked for their unique character and personality - each one a part of the fabric of the city it calls home. In the heart of Londons historic financial district, The Derby resonates with charm and sophistication. The name, inspired by the iconic bowler hat affectionately known as a Derby pays homage to the Citys storied banking heritage. The Derby offers 234 contemporary bedrooms, including 13 suites with panoramic city views. Guests can enjoy modern British dining with a twist at Rycroftes Restaurant, Coffee House and Bar, with options for private dining. The hotel also features boardroom-style meeting spaces for 1020 delegates, fully equipped with the latest technology, all in the heart of Londons Square Mile. What we offer Staff rate across all Hilton brands and across the Dominus hotel portfolio Your Inspirational Stay a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply) Impact Day, paid day to support your charity of choice Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands Staff events and recognition schemes Access to Employee Assistance Program (EAP) Season Travel Ticket Loan Cycle To Work Scheme Refer A Friend Scheme get rewarded when they join the team A collaborative team culture where people thrive together and a place where you can be your true authentic self About The Role We are looking for a confident and guest-focused Night Manager to oversee the hotels night operation and ensure exceptional service, safety, and efficiency throughout the night. As the senior leader on duty, you will act as the face of the hotel after dark, handling guest queries, leading the Night Team, and ensuring a smooth transition from evening to morning, upholding Dominus and Curio Collection by Hiltons values. Key Responsibilities Oversee the full night operation of the hotel, ensuring guest safety, security, and exceptional service standards. Act as the senior leader on duty, handling any overnight issues or emergencies. Lead, support, and coach the Night Team, ensuring clear communication and smooth operations throughout the night. Handle all guest enquiries, complaints, and VIP arrivals with confidence and professionalism. Ensure accurate and timely completion of Night Audit processes and daily reporting. Maintain strong knowledge of hotel services, room availability, and pricing to maximise overnight revenue opportunities. Conduct regular night walks, Health & Safety checks, and uphold all emergency and security procedures. Support cross-departmental needs, including coordination with Housekeeping, Engineering, and Food & Beverage as required. Drive quality scores, guest satisfaction, and brand standards through consistent leadership and operational excellence. Key Skills Strong leadership and communication skills with a calm, reassuring presence. Excellent problem-solving abilities and confident decision-making under pressure. Solid understanding of Health & Safety, security, and emergency procedures. A genuine passion for delivering exceptional guest experiences. Ability to multitask, stay organised, and maintain clear focus overnight. Proficient with PMS systems (PEP/ONQ experience desirable). About You Proven experience as a Night Manager, Assistant Night Manager or Duty Manager in a 100+ bedroom hotel within a 4/5-star or lifestyle/luxury hotel environment. Highly reliable, detail-oriented, and comfortable taking ownership of the hotel overnight. Warm, approachable, and professional, with a natural ability to reassure guests and colleagues. Adaptable, flexible, and calm in fast-paced or unexpected situations. Proud to represent the hotel and committed to the highest standards of service. We are committed to a diverse and inclusive workplace. We welcome applications from all parts of the community. Must have valid right to work in the UK, please note that the company does not currently hold a sponsorship licence, therefore sponsorship assistance is not available. Ready to be part of something remarkable? If you are passionate about hospitality, creativity, and delivering exceptional guest experiences, this is your chance to help shape one of the citys most exciting hotel openings. Apply now and help us bring The Derby London City to life. TPBN1_UKCT