Service Engineer
hace 2 días
Liverpool
About Us: At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad. Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development. What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive. At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you. Role Purpose: Join our dynamic team as a Service Engineer, where you'll play a vital role in keeping people and properties protected! You'll be responsible for servicing and maintaining cutting-edge intruder alarms, fire alarms, CCTV, and access control systems—ensuring they operate at peak performance. Occasionally, you'll also take on installation projects, bringing security solutions to life. With a strong focus on customer satisfaction, you'll provide top-tier service while upholding the highest industry standards. If you're passionate about technology and making a real impact, this role is for you! This role offers on- target earnings (OTE) of up to £60,000. We would consider applicants from the following areas: Dartford, Godstone and Surrounding areas. Role Responsibilities: • Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure peak performance and security., • Manage your own workload effectively, prioritizing tasks to meet service and installation deadlines., • Diagnose issues, repair faults, and replace components as needed to keep systems operating reliably., • Complete all paperwork accurately and on time, ensuring compliance with company and industry standards., • Keep your vehicle stocked with essential materials and tools to maximize efficiency on the job., • Deliver outstanding customer service, providing expert advice and support with a professional approach., • Participate in the standby and call-out rota, responding swiftly to urgent service needs Qualifications and Experience: • A relevant qualification or equivalent in the electrical industry., • Current full driving license., • Experience of working in a service environment. Personal Attributes: At Pointer, we believe in teamwork, innovation, and a proactive mindset. We’re looking for individuals who not only share our values but also thrive in a collaborative environment. If you’re someone who enjoys problem-solving, takes initiative, and approaches every challenge with a positive, can-do attitude, this could be the perfect opportunity for you! What Makes You a Great Fit? • An excellent and engaging communication style, • Customer centric and focused on end-to-end project ownership, • A problem solver, • Proactive, resilient and a team-player, • An ambassador for the Pointer brand, • An advocate of IBL and the Pointer values, • Curious and passionate about continuous improvement, • Effective time management and self-organised., • Computer literate with proficient knowledge of MS Office., • A full clean driving license, • Must be eligible to work in the U.K. Benefits: • Financial Security & Rewards, • Competitive salary with an annual review, • Company pension to help secure your future, • Generous holiday allowance to recharge and unwind, • Career progression opportunities—we invest in your future, • Life assurance for peace of mind, • Access to private GP services—because your health matters, • Employee discount scheme—save on top brands, • Company car *Some benefits are role-dependent. Equal Opportunities Statement: Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.