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  • Restaurant Manager
    Restaurant Manager
    5 days ago
    £3500–£4500 monthly
    Full-time
    South Kensington, London

    Summary of Position The Restaurant Manager owns the total store operating result: P&L, guest experience, people, food safety, standards and compliance. The RM plans the trading day, makes the final T-15 readiness decision, commands through the parallel ARM/Shift Leader/Kitchen Manager structure, owns store-level escalations and ensures truthful commercial, people and operating evidence. Key Performance Areas (KPAs) • Trading-Day Plan & Store Readiness, • Live Store Command & Guest Outcome, • P&L, Cost & Cash Control, • Food Safety, Compliance & Risk, • People, Certification & Succession, • Close, Data & Reporting Duties & Responsibilities Trading-Day Plan & Store Readiness • Read operating data and known conditions, set the day's priorities and run the T-60 briefing., • Make the T-15 GO / NO-GO readiness decision using the approved store-operating standard. Live Store Command & Guest Outcome • Command the store through parallel Shift Leader, ARM and Kitchen Manager ownership, intervening on escalation without collapsing role accountability., • Own the guest-experience outcome and final escalation/recovery decisions within published authority., • Lead high-severity or multi-playbook incidents and interface with Area Manager/Country Head/platform functions as required. P&L, Cost & Cash Control • Control daily commercial/financial signals, labour, food and controllable-cost actions, void/discount authority and cash reconciliation., • Where food-cost variance exceeds 2% of theoretical under the current operating standard, require root-cause action and log it by end of day., • Independently reconcile the Shift Leader's end-of-day cash count the next morning. Food Safety, Compliance & Risk • Verify food-safety, allergen, legal/compliance and safe-to-operate corrective action; do not author functional standards outside RM authority. People, Certification & Succession • Own store people deployment, scheduling discipline, performance follow-up, development and succession execution., • Ensure only appropriately certified people are assigned to roles/stations under the current approved control., • Issue final certifications for designated store roles only where the Academy assigns RM as certifier. Close, Data & Reporting • Verify store close and next-morning controls, explicitly carrying forward unresolved issues., • Complete DOL/dashboard/daily-log narrative, exception escalation and operating-data evidence truthfully and on time. Additional Responsibilities & Reporting • Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) • T-60 briefing and T-15 GO / NO-GO readiness decision are completed to standard., • Store P&L, labour, food cost and controllable-cost actions are actively managed against approved targets., • Food-cost variance above 2% of theoretical triggers root-cause action and end-of-day logging under the current standard., • Shift Leader cash count receives independent RM next-morning reconciliation., • Only appropriately certified employees are independently assigned to roles/stations., • DOL, daily log, close, compliance and escalation evidence is complete and truthful. Qualifications • For internal progression, hold current ARM certification and complete the Restaurant Manager Development Plan; external appointments must satisfy People OS hiring rules and equivalent operating experience., • Strong whole-store knowledge across FOH, BOH, P&L, labour/food cost, guest recovery, food safety and people leadership., • Ability to lead through role owners rather than personally absorbing every operating task., • Complete current Restaurant Manager certification before independent store accountability. Core Competencies • Strategic Operational Leadership - Turns strategy and standards into disciplined operating execution., • Financial Acumen - Reads P&L and operating signals and converts variance into action., • Leadership & Succession - Builds accountable leaders and sufficient successor capacity., • Decision Making & Judgment - Acts within authority, escalates correctly and preserves governance., • Cross-Functional Collaboration - Works effectively with I MANAGE platform functions while preserving ownership boundaries., • Data & Evidence Discipline - Uses verified information, protects system truth and reports exceptions clearly. Technical Skills Advanced working knowledge of store P&L, forecasting/deployment, POS/IMS/dashboard controls, food safety, playbook command and people/succession systems. Current Restaurant Manager certification is required before independent store accountability. Where It Leads Restaurant Manager (you are here) > Area Manager (next) > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Area Manager: • Assignment Policy: Complete at least two years as a Restaurant Manager before permanent promotion unless an approved People OS exception applies; complete the one-year Area Manager Development Plan including at least one store opening run A-to-Z., • Swiss Butter Academy: Maintain current Restaurant Manager certification and complete Area Manager learning, field evidence and certification before independent AM duty., • Performance: Meet the published People OS promotion performance gate for the relevant cycle., • Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved., • Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart., • Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Chef de Partie
    Chef de Partie
    5 days ago
    £12.71–£14 hourly
    Full-time
    South Kensington, London

    Summary of Position The Kitchen Cook owns the readiness and execution of the sides/sauce section and leads assigned Kitchen Helpers. The role converts prep requirements into a ready section, executes fries, sauce and sides exactly to current standards, protects equipment and food-safety controls, and maintains accurate waste/IMS records through close. Key Performance Areas (KPAs) · Section Readiness & Prep · Sides, Fries & Sauce Execution · Equipment & Food Safety · Par, Waste & Inventory Control · Kitchen Helper Leadership & Close Duties & Responsibilities Section Readiness & Prep · Own section readiness and achieve the approved T-60 prep/par standard; surface shortages early. · Execute sides, fries, sauce and section products exactly to the current Recipe Bible/PPM with no unauthorized substitution. Sides, Fries & Sauce Execution · Maintain sauce at the approved 82-85°C operating target and never plate below 80°C. · Maintain rolling fries/sides par through service to prevent avoidable stock-out without overproduction. Equipment & Food Safety · Start and check section equipment safely, record actual readings and escalate faults; never self-repair. · Operate the fryer within the approved 170-180°C range and follow the current oil- quality/TPM trigger. · Maintain FIFO, labels, allergen controls and approved hot/cold holding. Par, Waste & Inventory Control · Record exact waste and IMS truth and complete approved VITO/oil/section-close responsibilities. Kitchen Helper Leadership & Close · Direct and check Kitchen Helper work, coach to the approved standard and escalate repeated or serious gaps. · Coordinate with Kitchen Manager and Grill Master and respect the Kitchen Manager's final technical/pass authority. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Section meets the T-60 prep/par readiness standard. · Sauce operates at 82-85°C and is never plated below 80°C. · Fryer operates at 170-180°C and oil-quality/TPM controls are followed. · Fries/sides par is maintained without avoidable stock-out or unnecessary overproduction. · Waste/IMS records are exact and Kitchen Helpers are coached and checked to standard. · Equipment faults are stopped/escalated; no unauthorized self-repair occurs. Qualifications · For internal progression, complete the Kitchen Helper pathway and approved Kitchen Cook Development Plan; external candidates require equivalent section experience. · Strong understanding of kitchen operations, food safety, basic inventory/waste controls and section organization. · Be able to perform basic calculations and work with the approved kitchen systems. · Complete current Kitchen Cook practical certification before independent section ownership. Core Competencies · Leadership & Coaching - Sets clear expectations, develops people and corrects execution in real time. · Decision Making & Judgment - Makes timely decisions using facts, standards and published authority. · Operational Discipline - Protects the operating rhythm, evidence and controls under pressure. · Communication & Collaboration - Creates clear handovers and strong cross-role coordination. · Problem Solving - Finds root causes, assigns corrective action and distinguishes local from systemic issues. · Accountability & Integrity - Owns outcomes and maintains truthful records, escalation and follow-through. Technical Skills Strong practical knowledge of sides, fries, sauce, fryer/hot-holding controls, FIFO, IMS/waste and section leadership. Current Kitchen Cook certification is required before independent section ownership. Where It Leads Kitchen Cook (you are here) > Grill Master (next) > Kitchen Manager > Assistant Restaurant Manager > Restaurant Manager To earn Grill Master: · Assignment Policy: Complete at least one year as a Kitchen Cook before permanent progression unless an approved People OS exception applies; complete the 3-month Grill Master Development Plan. · Swiss Butter Academy: Maintain current Kitchen Cook certification and complete Grill Master learning, practical assessment and certification before independent grill duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Store Manager
    Store Manager
    22 days ago
    £33000–£35000 yearly
    Full-time
    South Kensington, London

    Store Manager – TEASE South Kensington Location: London Salary: £32,000–£35,000 per annum, depending on experience Contract: Full-time Reporting to: Head of Operations About the role TEASE is looking for an experienced, commercially driven and hands-on Store Manager to lead our team at South Kensington. We are looking for a manager who understands how to deliver a premium guest experience while maintaining excellent operational standards and strong commercial results. The Store Manager will take full responsibility for the day-to-day operation and performance of the store, including sales, profitability, labour management, product quality, food safety, team development and customer satisfaction. This is a hands-on leadership role. You will be visible on the shop floor, lead by example and actively support the team during busy trading periods. Key responsibilities Leadership and team development Lead, motivate and inspire the team to deliver an exceptional customer experience. Recruit, onboard, train and retain high-performing team members. Coach and develop Supervisors, Baristas and other team members through regular feedback and performance reviews. Create a positive, professional and accountable store culture. Lead daily briefings and regular team development meetings. Manage attendance, conduct and performance matters fairly and professionally. Identify and develop future Supervisors and Assistant Managers. Ensure all required training and development records are completed and kept up to date. Build and maintain a strong, professional relationship with the Act as the main day-to-day store contact for Bicester Village. Ensure the appearance and atmosphere of the store remain appropriate for a premium luxury retail destination. Customer experience Ensure every guest receives warm, attentive and personalised service. Ensure all food and drinks are prepared consistently according to TEASE recipes, quality and presentation standards. Handle customer feedback and complaints professionally, resolving issues quickly and appropriately. Maintain excellent customer satisfaction and mystery shopper results. Minimise refunds by addressing the root causes of service or product issues. Continuously identify opportunities to improve the customer journey. Commercial performance Take ownership of store sales, labour, gross profit, waste, average transaction value and overall profitability. Deliver weekly and monthly sales targets. Prepare rotas that support the needs of the business while maintaining effective labour control. Plan staffing carefully around weekends, public holidays, seasonal events and periods of increased visitor numbers. Maximise team productivity throughout the trading day. Review business reports, identify performance trends and implement clear action plans. Identify opportunities to increase revenue, customer conversion and average transaction value. Control unnecessary expenditure while protecting product quality and customer service. Store operations Maintain exceptional standards of cleanliness, organisation and store presentation. Ensure all opening, closing and daily operational procedures are completed correctly. Manage stock levels, ordering, deliveries and product availability. Complete regular stock counts and investigate any variances. Minimise waste, losses and unnecessary costs. Ensure correct stock rotation and FIFO procedures are followed. Work closely with TEASE’s Central Kitchen, suppliers and support teams. Ensure equipment is properly maintained and faults are reported promptly. Maintain accurate weekly reports, payroll information and operational records. Food safety and compliance Take full responsibility for food safety, HACCP, health and safety, fire safety, COSHH and accident-reporting requirements. Maintain excellent standards in preparation for Environmental Health, internal and Bicester Village audits. Ensure all compliance documentation is accurate, complete and submitted on time. Conduct regular quality and safety checks. Ensure consistent portion control, product presentation and speed of service. Coach the team immediately when standards are not being met. What we are looking for Essential At least two years’ experience managing a fast-paced hospitality, café or retail operation. Proven experience leading, coaching and developing a team. Strong commercial awareness and the ability to understand store performance. Experience managing sales targets, rotas, labour budgets, stock and waste. Exceptional customer-service standards. Excellent communication and relationship-management skills. Strong organisational and problem-solving abilities. Confidence working with POS systems and Microsoft Office or Google Workspace. A hands-on management style and willingness to support the team wherever needed. Flexibility to work weekends, public holidays and peak trading periods. Highly desirable Previous experience working within Bicester Village. Experience within a luxury retail destination, premium hospitality environment or high-profile shopping location. Experience serving an international customer base. Knowledge of Bicester Village’s operating standards, systems or management structure. Experience within speciality coffee, cafés, matcha or premium food and beverage. Food Safety Level 3 qualification. First Aid or Personal Licence qualification, where applicable. The person we are looking for You will be: A confident and natural leader. Warm, polished and professional. Commercially minded and results-driven. Calm and solutions-focused under pressure. Highly organised with excellent attention to detail. Comfortable developing relationships with external stakeholders. Passionate about premium hospitality and exceptional customer service. Able to balance the needs of TEASE with the standards and expectations of Bicester Village. Flexible, adaptable and comfortable operating in a busy, high-profile environment. Committed to developing people and building a strong, positive team culture. What success looks like Success in this role means building an engaged and high-performing team, delivering consistently exceptional products and customer experiences, achieving the store’s commercial targets and maintaining outstanding operational and food-safety standards. You will also establish TEASE as a trusted and valued operator within Bicester Village by maintaining a positive, collaborative relationship with the Village team and ensuring the store consistently reflects the quality expected from one of the world’s leading luxury shopping destinations. How to apply Please submit your CV together with a short introduction explaining your management experience and why you would be a strong fit for TEASE at South Kensington.

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  • Chef de partie Ottolenghi Richmond
    Chef de partie Ottolenghi Richmond
    2 months ago
    £14.81 hourly
    Full-time
    Richmond

    At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest. Ottolenghi Islington is where it all began for our restaurant and bar offering, rooted in the creative, independent spirit of Upper Street. One of our most storied and beloved sites, it has been at the heart of the Ottolenghi story for many years. What you’ll do • Take full responsibility for your designated section throughout service., • Prepare and cook dishes to Ottolenghi standards with precision and consistency., • Supervise and support junior chefs and kitchen assistants on your section., • Ensure food safety and hygiene standards are adhered to at all times., • Manage stock within your section, including ordering and rotation., • Communicate clearly with the wider kitchen team and management., • Contribute to a positive, professional kitchen culture., • Maintain a clean, safe, and organised working environment. What we’re looking for • 1+ years of experience as a Chef de Partie or strong Demi Chef de Partie in a quality kitchen., • Solid understanding of food hygiene regulations and allergen management., • A genuine enthusiasm for food and a desire to develop your skills. Key skills • Strong technical cookery skills with good attention to detail., • Calm and focused under pressure., • A positive, team-orientated attitude., • Strong communication and interpersonal skills., • Well-organised with excellent attention to detail., • Comfortable using relevant IT systems., • Ability to multitask and problem-solve in a fast-paced environment., • Calm under pressure with a solution-focused mindset., • A genuine passion for food and culinary craft and continuous improvement. What’s in it for you? • 28 days annual leave per year, inclusive of bank holidays, • Delicious Ottolenghi staff meals on shift and generous staff discount, • Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts, • Refer a Friend Bonus: £500 for each successful referral, • Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses, • A warm, inclusive working culture where individuality, growth, and creativity are celebrated, • Enhanced Parental Pay after two years’ service, • A special birthday treat to celebrate your day, • Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen, • A collaborative and creative environment where your ideas are valued If you care about great food, great people, and doing things properly, we'd love to hear from you.

    Immediate start!
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  • Bar Staff
    Bar Staff
    2 months ago
    £12.71–£13 hourly
    Full-time
    Kingston upon Thames

    BAR STAFF – JOB DESCRIPTION A.K. Whelan Pubs (AKW) Position: Bar Staff / Bar Team Member Hours: Full-Time & Part-Time Opportunities Location: Various Venues Across London & the South ABOUT THE ROLE We are looking for friendly, enthusiastic and reliable people to join our bar teams across A.K. Whelan Pubs. Our Bar Staff are at the heart of the customer experience. You will be responsible for delivering excellent service, maintaining high standards and helping create the welcoming, lively atmosphere our pubs are known for. Previous bar experience is an advantage, but attitude, reliability and a willingness to learn are equally important. Our values are simple: PEOPLE • STANDARDS • FUN We want team members who enjoy hospitality, take pride in their work and understand the importance of giving every customer a great experience. KEY RESPONSIBILITIES Customer Service • Welcome customers in a friendly and professional manner., • Provide fast, efficient and engaging bar service., • Take customer orders accurately and process payments correctly., • Have a good knowledge of the drinks and products available., • Assist customers with questions and recommendations., • Deal with customer queries professionally and escalate issues to management where required., • Help create a positive, welcoming and enjoyable atmosphere. Bar Service • Prepare and serve draught beers, spirits, wines, soft drinks and other beverages to company standards., • Ensure correct glassware, measures and presentation are used., • Maintain excellent product quality and presentation., • Follow responsible alcohol service procedures at all times., • Comply fully with Challenge 25 and licensing requirements., • Report any dispense, cellar or product-quality issues immediately. Cash & Till Procedures • Operate the EPOS/till system accurately., • Process cash and card transactions correctly., • Follow company procedures relating to discounts, refunds and voids., • Never give away stock or provide unauthorised discounts., • Report till discrepancies or transaction issues immediately. Stock Control • Handle all stock carefully and responsibly., • Follow correct measures and portion controls., • Minimise wastage and report breakages, spillages and wastage., • Assist with deliveries and stock rotation when required., • Maintain secure storage of stock., • Support management with stocktakes where required. Cleaning & Standards • Maintain a clean, organised and fully stocked bar throughout the shift., • Keep bar tops, shelves, fridges, glasswash areas and customer-facing areas clean., • Complete opening, closing and cleaning duties as instructed., • Ensure glasses are cleaned, polished and stored correctly., • Maintain high standards in customer areas, toilets and external areas where required., • Report maintenance, health & safety or cleanliness issues immediately. Licensing, Safety & Compliance • Follow all premises licence conditions and company policies., • Apply Challenge 25 consistently., • Refuse service appropriately when required and inform management., • Follow company procedures regarding intoxicated customers., • Comply with health & safety, fire safety, food hygiene and allergen procedures., • Report accidents, incidents or security concerns immediately., • Work responsibly to protect customers, colleagues and the business. WHAT WE ARE LOOKING FOR We are looking for people who are: • Friendly, positive and approachable., • Reliable and punctual., • Customer-focused., • Comfortable working in a busy environment., • Able to work effectively as part of a team., • Willing to learn and develop., • Able to maintain standards during busy periods., • Honest and responsible when handling cash and stock., • Flexible regarding evenings, weekends and bank holidays., • Passionate about hospitality and delivering great service. EXPERIENCE Previous experience in a pub, bar, restaurant or hospitality environment is desirable but not essential. Training can be provided for the right candidate. Experience with draught products, EPOS systems, cocktails, food service or high-volume venues would be beneficial. WORKING HOURS Our venues trade across weekdays, evenings and weekends. Applicants should therefore be prepared to work a mixture of: • Day shifts, • Evening shifts, • Weekends, • Bank holidays, • Major sporting and entertainment events Hours and shift patterns will depend on the individual venue and position. WHAT WE OFFER • Competitive rates of pay, • Full-Time and Part-Time opportunities, • Training and development, • Opportunities to progress into supervisory and management positions, • Experience within a growing multi-site pub business, • Supportive venue and operations teams, • A lively and varied working environment CAREER DEVELOPMENT We believe in developing talented people from within the business. For team members who demonstrate strong performance, reliability and leadership potential, there may be opportunities to progress through: Bar Staff → Supervisor → Assistant Manager → Deputy Manager → General Manager OUR EXPECTATIONS Every member of the team represents the venue and A.K. Whelan Pubs. We expect our Bar Staff to arrive ready for work, maintain professional standards, support their colleagues and deliver excellent customer service throughout every shift. Above all, we want people who contribute positively to our culture: PEOPLE • STANDARDS • FUN

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