Trabajos head of creative en NottinghamCrear alertas

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers. You’ll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role. What you’ll do * Manage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders * Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costs * Manage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholders * Prepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholders * Leverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trends * Ensure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the “so what’s” of all deliverables * Collaborate with teams from across global lines of business and drive the delivery of key regulatory data and reports What we’re looking for * A natural storyteller with an endless curiosity for how we can enhance customer outcomes * Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business * Experience with both qualitative & quantitative analytical methods * Strong presentation-building, storytelling, and data visualisation skills * Detail orientation, with some experience of more broad strategy design and process management * A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality * Creative problem solving and cutting through complexity with simple solutions * Relevant experience in a regulated complaints environment * Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Competitive Salary & Discretionary Bonus & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance + Benefits\n\nWith lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why…\n\nAvant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands.\n\nWe are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.\n\nAvant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.\n\nIf you want to be part of something special, why not start the foundations and build your career with us today?\n\nDue to continued success and future business growth, we currently have two exciting opportunities for Customer Liaison Assistants to join our East Midlands region based at the head office in Nottingham. \n\nWe are currently recruiting for a Permanent position and a 12 month fixed term contract* opportunity.\n\nThe Role\n\nAre you organised, customer focused and possess excellent administration skills? \n\nDo you have experience of complaint handling within a customer service environment?\n\nIf the answer is yes, then look no further, your next career could be with us! \n\nThis is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, trouble shooting and offering solutions, whilst offering the fantastic service that our clients have come to expect.\n\nKey duties and requirements\n\nJoining the team as Customer Liaison Assistant, you will be responsible for but not limited to;\n\nEnsuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.\nTaking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.\nLiaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.\nMaintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home. \nProviding administrative support to the Customer Service Department.\nChecking invoices and forwarding for payment.\nPreparing, collating, and providing defect reports.Who are we looking for?\n\nTo be successful as our Customer Liaison Assistant, you will possess strong administration skills along with the knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative 'can do' approach to trouble shooting and the ability to work well under pressure.\n\nYou will also need to be highly organised and possess the following;\n\nAbility to work under own initiative and manage time effectively, especially in a fast-paced customer service environment.\nExperience of working within a complaint's environment previously with a key focus on customer experience.\nFlexible and adaptable to changing requirements.\nGood verbal and written communication.\nA basic understanding of Customer Service.\nNumerical and Literacy skills.What will you get in return?\n\nDiscretionary bonus\nBuy, sell and accrual holiday scheme\nPrivate Health care\nCompany Pension\nLife Assurance\nOther Benefits including our exclusive Avant discount platform \n\nIf this sounds like you, join us and be a part of Avant's future success!\n\nPlease note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.\n\n*Benefits are subject to terms and conditions for fixed term contract employees

Job Title: CRM Specialist\nLocation: Nottingham\nSalary: £36,000 - £40,000 (DOE)\nType: Permanent || Full Time\nHours: Monday - Friday 08:00 - 17:00 || 1 Day WFH (Tue/Wed/Thu)\nOverview\nThe Flavour Network is in close partnership with a fast-growing, digitally led consumer brand to recruit a CRM Specialist. This is a true "soul contributor" role. A hands-on position for someone who loves being in the trenches, owning the end-to-end CRM strategy without the need for large teams or agency support. As the CRM Specialist, you will be the engine room of the CRM function, responsible for everything from writing high-converting copy to building complex flows and analysing cohort performance to drive acquisition, retention, and subscription growth across multiple brands.\nReporting to the Head of Acquisition & Retention, you will operate within a high-performing digital growth team. As the CRM Specialist, you will be someone who has thrived in smaller, agile environments (sub-£50M turnover) and is comfortable taking full, autonomous ownership of the customer lifecycle. You must bring proven, hands-on experience using Klaviyo to build campaigns and automated flows, a strong understanding of Shopify/eCommerce, and a flair for writing punchy, data-backed copy that directly influences customer retention and LTV.\nKey Responsibilities for the CRM Specialist:\n * Own and execute the end-to-end CRM strategy across email, SMS, WhatsApp and direct mail\n * Plan and deliver weekly campaign calendars aligned with trading and marketing priorities\n * Support reactivation and retention initiatives through CRM\n * Build and optimise automated flows including welcome, onboarding, abandoned browse/cart, post-purchase, replenishment, churn prevention and win-back\n * Develop lifecycle strategies aligned to subscription customers and key lifecycle stages\n * Manage advanced segmentation and targeting strategies\n * Deliver personalised customer journeys to improve engagement and conversion\n * Lead A/B and multivariate testing across subject lines, creative, messaging, offers, and send times\n * Continuously improve performance through data-led optimisation\n * Monitor and analyse key metrics including open rate, CTR, CVR, revenue per recipient, churn and lifetime value\n * Report on performance and share insights with stakeholders\n * Ensure all CRM activity aligns with GDPR, consent management and deliverability best practices\n * Maintain a consistent, high-quality customer experience across all channels\nRequirements for the CRM Specialist:\nEssential:\n * Minimum 3 years’ experience in CRM, Email Marketing or Lifecycle Marketing\n * Proven experience using Klaviyo to build campaigns and automated flows\n * Strong understanding of Shopify/eCommerce environments\n * Strong attention to detail across copy, design and execution\n * Experience working with subscription-based models (e.g. Recharge or similar)\n * Ability to design and build emails (Klaviyo and/or Figma)\n * Experience with WhatsApp marketing tools\n * Strong segmentation, personalisation and data-driven targeting skills\n * Confident in analysing performance metrics and driving optimisation\n * Commercially focused with a strong understanding of revenue and retention\n * Analytical and data-driven with a test-and-learn mindset\n * Creative thinker with the ability to deliver engaging, on-brand messaging\nDesirable:\n * Experience with SMS marketing platforms\n * Basic HTML/CSS knowledge for email editing\n * Experience with A/B and multivariate testing\n * Knowledge of email deliverability best practices\n * Familiarity with CDPs, loyalty or referral platforms\nIf you have the relevant experience and are looking to take ownership of a high-impact CRM function within a growing business, we would love to hear from you

Head of Client Services\n\nLocation: Nottingham (with occasional travel)\n\nSalary: £60,000 – £70,000 per annum (negotiable depending on experience)\n\nHours: 37.5 hours per week, Monday to Friday (flexibility required)\n\nHoliday: 22 days annual leave plus Bank Holidays\n\nPin Point Recruitment is proud to be supporting a leading organisation in the search for an experienced Head of Client Services to lead client delivery across their Nottingham facility.\n\nThis is a senior leadership role, responsible for overseeing all aspects of client service, account management, and commercial performance. You will lead and develop a high-performing Client Services team, build strong strategic client relationships, and ensure exceptional service delivery that drives retention and revenue growth.\n\nThe role bridges account management, operational leadership, and business strategy, requiring a commercially astute, client-focused leader with an entrepreneurial mindset.\n\nKey Responsibilities\n\n * Client Leadership & Strategy\n\n * Set the vision, structure, and standards for account management across the business\n\n * Act as senior point of contact for key and strategic clients\n\n * Develop long-term client partnerships and strategic account plans\n\n * Lead executive-level client onboarding and senior relationship management\n\n * Manage client feedback, escalations, and high-level issue resolution\n\n * Team Leadership & Development\n\n * Lead, mentor, and develop the Client Services team\n\n * Recruit, onboard, and retain high-performing talent\n\n * Conduct performance reviews, training plans, and succession planning\n\n * Foster a collaborative, client-first culture\n\n * Service & Operational Excellence\n\n * Oversee daily client operations and service delivery standards\n\n * Ensure projects are delivered on time, within scope, and to quality expectations\n\n * Monitor customer satisfaction, delivery performance, and service metrics\n\n * Use data and insights to drive continuous service improvement\n\n * Commercial & Business Growth\n\n * Own commercial performance across accounts, including revenue growth and retention\n\n * Monitor account profitability and financial performance\n\n * Identify and deliver upselling, cross-selling, and new business opportunities\n\n * Work closely with Sales, Creative, Operations, and Senior Leadership to align strategy\n\n * Contribute to service proposition development and overall business planning\n\nSkills, Knowledge & Experience\n\nEssential\n\nProven experience in senior client or customer management roles\n\nStrong track record managing key accounts and senior client relationships\n\nIn-depth knowledge of Direct Mail and Transactional Mail processes and applications\n\nStrong leadership skills with experience developing and managing teams\n\nCommercially astute with strong financial and analytical capabilities\n\nExcellent communication and stakeholder management skills\n\nAbility to operate effectively in a fast-paced, ambiguous environment\n\nConfident influencing at all levels, including senior leadership\n\nProficient in Microsoft Office\n\nDesirable\n\nKnowledge of data, web, and lithographic printing and finishing\n\nExperience with account growth strategies and revenue expansion\n\nStrong client-facing presentation and pitching experience\n\nUnderstanding of wider business functions including HR, Finance, IT, and Supply Chain\n\nWhy Apply?\n\nSenior leadership role with strategic influence\n\nOpportunity to shape client services at a business-wide level\n\nCompetitive salary with flexibility for the right candidate\n\nWork within a collaborative and forward-thinking organisation\n\nInterested?\n\nIf you’re a strategic, commercially driven leader with a passion for client excellence, we’d love to hear from you.\n\nApply today or contact Pin Point Recruitment for a confidential discussion to find out more about this exciting opportunity. Early applications are encouraged as interviews will be arranged on a rolling basis

Head of Economic and Social Analysis\n\nDriver and Vehicle Standards Agency\n\nApply before 11:55 pm on Thursday 30th April 2026\n\n📍 Location: Birmingham, Bristol, Chadderton, Hayes, Leeds, London, Newcastle-upon-Tyne, Nottingham, Swansea (This role is suitable for hybrid working)\n\n💷 Salary: £69,501 (Candidates based in Yeading or London will receive the London Weighting allowance of £4,000)\nA Civil Service Pension with an employer contribution of 28.97%\n\n🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share\n\n🏆️ Available Positions: 1\n\nThe role holder will shape and influence work on a range of high-profile issues, including driving tests, vehicle roadworthiness (e.g. through the MOT scheme), autonomous vehicles and other aspects of road safety and security which are rapidly evolving.\n\nThey will be responsible for building and leading a community of badged analytical professionals and be supported by the sponsorship team in the Department of Transport and its wider analytical community.\n\nThe role holder will provide influence amongst the leadership team by cutting across a breadth of topics, providing cutting-edge insights and building analytical capability in the organisation.\n\nTop Responsibilities\n\n * Build the DVSA’s forecasting capabilities, ensuring that macroeconomic and broader social trends are fully understood and incorporated into the organisation’s planning and decision-making\n\n * Manage and plan a portfolio of work which ranges from Impact Assessments / De Minimis Assessments (DMAs) and Post Implementation Reviews; to advisory roles, or lighter-touch, creative analysis.\n\n * Develop and promote a culture of continuous improvement and continuous professional development to ensure delivery of a quality service to our customers\n\n * Execute management responsibilities effectively, working with, leading and acting as a role model for team members and colleagues\n\n * Work in collaboration with fellow CSLs across all functions for the good of DVSA and to create a high performing and well-respected Agency\n\n * Lead a programme of analysis to support the DVSA’s strategy and policy and operational delivery programme, impacting on strategic direction, Ministerial decisions and influencing key stakeholders\n\nBenefits\n\n * Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here\n\n * 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).\n\n * 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.\n\n * Access to the staff discount portal.\n\n * Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.\n\n * Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.\n\n * 24-hour Employee Assistance Programme providing free confidential help and advice for staff.\n\n * Flexible working options where we encourage a great work-life balance.\n\nAbout You\n\nTo be successful in this role you will need to have the following experience:\n\n * leading multi-disciplinary teams in a confident and inclusive way.\n\n * managing change and being flexible in the face of shifting priorities and deadlines.\n\n * applying analysis to real world problems from first principles and communicating this intuition to non-specialist audiences.\n\n * appraisal and social cost benefit analysis techniques\n\n * building strategic partnerships with stakeholders both within one’s own organisation and externally.\n\n * setting clear goals, objectives and vision for a team and following through on those.\n\nHow to Apply\n\n👉 Read the full description and apply at CS Jobs using the link provided.\n\nThis vacancy closes at 23:55 on Thursday 30th April 2026

A new opportunity has arisen for an accomplished Senior Designer to join a dynamic research and development team working on advanced visualisation technologies for minimally invasive surgery. The role offers the chance to shape innovative products enhancing safety and outcomes in the medical device sector, with scope for rapid professional growth. Position Overview Job Title: Senior Designer (Medical Devices) Salary: C £60,000, negotiable subject to experience Location:Nottingham (with hybrid/home working flexibility) Reporting to: Head of Research & Development Key Responsibilities Develop and iterate products for a novel surgical visualisation platform, from early-stage concepts to fully-fledged devices Generate creative solutions to complex design challenges through ideation and rapid prototyping Conduct hands-on prototype testing to assess strengths and weaknesses Prepare documentation for design control and validation processes Independently plan and manage individual programmes and contribute to R&D strategy Collaborate with internal management and external vendors within the development programme Assist with management and development of intellectual property Essential Requirements First or upper second-class degree in mechanical/biomedical engineering or industrial design Minimum two years' experience in medical device design, including work in ISO13485 environments and preparation of design control/validation documentation Highly creative problem-solving capabilities Desirable Skills and Personal Traits Advanced CAD/CAM skills (SolidWorks preferred) Experience with physical prototyping, manufacturing processes, and mould flow analysis Project planning and time management proficiency Strong presentation and communication skills for technical/non-technical audiences Ability to learn rapidly, self-motivate, and work independently Fluent in English, with excellent report writing and MS Office skills Forward planner, reliable, empathic communicator, and collaborative team player Willing and able to travel, flexible to occasional extended working hours, and possesses a clean or near-clean driving licence Career Development Potential for management responsibility and growth as the team develops Exposure to advanced R&D and collaboration with expert engineers and software professionals Application Process Applicants must be EU nationals or have permanent leave to remain in the UK. To apply, please submit a CV and portfolio of your work, if available. This is a unique chance to join an exciting start-up environment focused on innovation and high-quality results in medical technology development

Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include Industry leading training and leadership development opportunities Hotel discounts portfolio wide Staff rates and up to 50% discount on food & beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Career and lifestyle breaks Allowing you to take time off for key life events. Uncapped incentives to reward you for your contributions Starting salary above national minimum wage Free staff parking A day in the life of As the inspiring Head Chef it will be your responsibility to oversee all kitchen operations with emphasis on quality and presentation and maximising every opportunity to ensure profit and cost margins are met and consistently kept in line with budget. You will need to ensure that all food is prepared to the highest standard and in compliance with health and safety regulations and your knowledge of allergens will be crucial, as you will also be responsible for training and educating your staff on allergen awareness. Additionally, you will be managing and motivating a team of chefs and kitchen staff while maintaining a clean and organised kitchen. Youll be a key figurehead for the business that plays an essential role in maintaining the hotel's reputation and ensuring the safety and satisfaction of guests. What do we need from you? Strong culinary skills and knowledge, including expertise in menu planning, recipe creation, and food preparation and presentation. Strong leadership and management skills, including the ability to Recruit, manage and motivate a team of kitchen staff to work together effectively and efficiently. Excellent communication and organisational skills, including the ability to communicate effectively with other hotel departments and external stakeholders, and to manage budgets and resources effectively. In-depth knowledge of food safety and hygiene regulations and guidelines, and the ability to always maintain strict standards of cleanliness and safety in the kitchen. The ability to adapt to changing customer preferences and dietary requirements, and to be creative and innovative in menu design and food presentation. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow So, click apply today, wed love to welcome you to our inclusive team shaping the future of hospitality. TPBN1_UKCT

Benefits: Excellent modern facilities An extensive support network Teachers' pension Free parking Excellent professional development programme Lifestyle and discount savings Employee Assistance Programme (EAP) for wellbeing support Headspace app Staff development - Secondment Opportunities Ride

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The Head of Creative & Editorial is responsible for building our brand narrative and brand world— across our campaigns and seasonal moments, our social and editorial storytelling, cultural platforms and our always on commercial content. Deep cultural awareness with a strong creative point of view

Gofractional is seeking a talented Marketing Manager to lead innovative marketing strategies across varied projects and artists. Join us in delivering impactful marketing outcomes in the dynamic world of music.

A well-regarded educational institution in Darwen is seeking an experienced Head of Maths to join their successful Mathematics team in September. The school offers excellent career progression opportunities and is part of a growing multi-academy trust. The role involves leading a team of passionate