Head of customer experience jobs in Morden - Page 2Create job alerts

We’re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody’s regional resolution services. Experience managing high-risk, high-profile or politically sensitive cases. End-to-end leadership of regio

Experience leading and developing operational and/or customer service teams. This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. This is a chance to join a growing

Head of Customer Operations – Financial Data Vendor.

We are supporting a private equity-backed, multi-site consumer services group with a national footprint to appoint a Head of Customer Insights. Establish and embed a single source of truth for customer metrics (Active Clients, Lapse, NCT, LTV), driving consistency across sites and central functions.

Experience leading initiatives across areas such as. You will help design and deliver initiatives that strengthen engagement, DE&I, wellbeing, culture, talent and workforce capability, ensuring the organisation becomes a genuine employer of choice. You will take ownership of the.

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Lead, shape, and elevate the customer experien

We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. Desirable but not essential experience: experience of building safety regulator gateway pr

You will have end to end accountability for the design, delivery and ongoing evolution of the Client Services operating model, building a resilient, scalable and commercially aligned function. Your focus will be on enabling growth, safeguarding operational integrity and delivering a consistently hig

Head of Revenue & Customer Growth. A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base. Experience working with enterprise clients and complex stakeholder environments.

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK-based support function operating across multiple products. Experience operating beyond 1st line support, with exposure to more advanced troubleshooting and customer scenari

We are at an exciting point in our journey — actively progressing our registration with the Office for Students (OfS) — and we are looking for an exceptional leader to take ownership of our entire student experience function at this pivotal moment. As Head of Student Experience, you will lead an

My client is looking for a Head of Pensions to lead a specialist team responsible for delivering complex GMP related services to UK Defined Benefit pension scheme clients. This role oversees all aspects of actuarial, reconciliation, equalisation, and rectification project delivery, ensuring excellen

As Head of Guest Experience & Events you will have overall responsibility for the delivery of exceptional visitor experience and events across a prestigious portfolio of corporate buildings. Develop and maintain SOPs, steps of service, and best practices for the front-of-house experience. You will o

Has demonstrable experience leading member-focused functions, with accountability for experience and outcomes. Has a strong record of shaping and embedding member experience strategies that operate across an organisation, not just within a single team. We are working with a professional body that is

Our client, a leading international group, is seeking an experienced Head of Compliance to hold SMF 16 and manage a large department. HEAD OF COMPLIANCE & MLRO – LARGE INTERNATIONAL FIRM COMPLIANCE & PREVIOUS SMF 16 WITH STAFF MGT EXPERIENCE REQUIRED. Through application, all candidates signify th

We Are Looking For in the appointed Head of Geography: A strong subject specialist in Geography with experience in other Humanities areas An inspiring leader who can motivate staff and students Someone committed to high expectations, inclusion, and student success A collaborative professional who wi

Key Responsibilities Customer Journey Management Oversee the full customer lifecycle from onboarding through to ongoing support Ensure a seamless and high-quality customer experience Identify opportunities to improve customer touchpoints and engagement Monitor customer interactions and satisfaction

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

A dynamic guest services company based in Wood Green, London, is seeking a Head of Guest Care to elevate the guest experience and lead a growing team. The ideal candidate will have proven leadership in guest experience, a results-oriented mindset, and the ability to optimize processes for efficiency

Head of Revenue & Customer Growth. A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base. Commercial mindset with experience carrying or influencing revenue targets.

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible

Act as the voice of the customer within the organization, providing regular insights and feedback to Product, Marketing, and Operations teams to improve the overall customer experience. Head of Customer Experience & Training Coordinator. Because our team is only comprised of the best‑of‑the‑be

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

Head of Operations and Visitor Experience. Work with front of house team to help generate business interest by showcasing our offers in the foyer and helping all staff stay up to date with relative offers. Proven track record of working with a wide variety of audiences, from community groups to part

As Head of Visitor Experience, you will lead a large, dynamic on-site team and drive the strategic development of visitor-focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower Bridg

A leading SaaS company in East Midlands seeks a Head of Customer Success to drive customer retention, develop engagement strategies, and lead a focused team. This is a vital role for enhancing customer experiences and driving the company's growth. The role demands a customer-centric mindset, strong

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. Candidates must have extensive experience in cloud architecture and team leadership. The position is based in London, UK and offers opportun

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Turn HubSpot’s AI and agentic capabilities (eg Breeze and related tooling) into clear, scalable service offerings.

The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. A fast-growing fintech firm is seeking a Head of Customer Operations in London. You will lead a team ensuring excellent customer support and build infrastructure supporti

This role is responsible for enhancing the digital guest experience, optimising online interactions, and managing key relationships with global partners. Ideal candidates will possess a degree in a relevant field, strong leadership experience in digital product development, and excellent communicati