Head of customer experience jobs in Surbiton - Page 2Create job alerts

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Mastery in accessibi

They are seeking a senior, commercially minded Fractional Chief AI Officer / Head of AI to help define, lead, and operationalise their AI roadmap. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Opportunity to shape a high-profile AI agenda within a respecte

You'll be the Global Head of Customer Success - a true player-coach: owning relationships with key customers while building the CS function, processes, and team from the ground up. Head of Customer Success (Global). Be the global voice of the customer: work closely with Product, Sales, and Marketing

As Head of Customer Success, you will own the end-to-end Customer Success strategy, driving onboarding, adoption, retention, and customer advocacy across both customers and partners. Head of Customer Success, London, COR7455. Proven experience leading Customer Success functions, ideally within high-

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Head of Customer Service - 3 month Fixed Term Contract.

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Retail & Customer Insights. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

You should also have a good understanding of AML and either experience in Securities Trading or else broader Fintech (or Authorisations) experience but willing to pick up the Compliance & Product nuances of CFD Trading. Liaise with overseas based Head Office & Compliance team to understand backgroun

Head of Customer Operations – Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid – 3 days per week). This is a fantastic Head of Customer Operations opportunity t

As Head of Customer Service, you’ll lead a luxury, concierge-style service function that protects customer trust, resolves complex situations with empathy and precision, and ensures every client feels genuinely cared for. Excellent knowledge of modern customer service and client care technology, w

Every qualified opportunity you create will be passed to our experienced sales professionals to close. Experience in exhibitions, events or B2B services is helpful — but commercial intelligence and relationship maturity matter more. Recruit and lead your own customer acquisition team.

As the leader of a key team providing support to all operational departments, the Head of Guest Experience is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to post-departure. Head of Guest Experience - City of London. Apply today and join

Key Responsibilities Customer Journey Management Oversee the full customer lifecycle from onboarding through to ongoing support Ensure a seamless and high-quality customer experience Identify opportunities to improve customer touchpoints and engagement Monitor customer interactions and satisfaction

This is a senior, hands-on leadership role where youll take real ownership of both Customer Experience and Quality Assurance. Im currently partnering with a fantastic, forward-thinking business thats looking to appoint a Head of Quality Assurance. Youll play a key part in ensuring

We are looking for a Global Head of Guest Experience to build and scale. Proven track record of building hospitality experience/operations from scratch (pre-opening, SOPs, training, quality routines). Freedom to craft the “Utopia Way”: develop a distinctive Guest Experience Philosophy, service p

A historic charity in London, providing a unique visitor experience, seeks a Head of Commercial Operations. This role requires leading the operations team, ensuring high standards of visitor care, and maximizing income generation across various channels. The ideal candidate will possess strong leade

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. The ideal candidate will have extensive experience in consumer care leadership and a data-driven approach, with expertise in tools like Ze

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. Candidates should have experience in EdTech or higher education, along with strong interpersonal skills. The position requires presence in t

This role requires a minimum of one year of professional experience with children. Applicants should have substantial staff management experience, knowledge of health and safety regulations, and the ability to lead diverse sports and activities. Competitive pay and potential for residential accommod

These senior leadership positions will be pivotal in enhancing customer experience and driving operational excellence. A government body is seeking two experienced Deputy Directors to lead its Service Delivery Directorate. The successful candidates will manage multidisciplinary teams, focus on conti

A leading tech company in the UK is seeking a Head of Customer Engineering to lead teams and guide customer technical engagements. This role focuses on delivering cloud transformation outcomes and requires extensive experience in cloud native architecture, team leadership, and customer-facing soluti

The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. Proven experience leading and scaling a Customer Success team. Customer Experience & Value Delivery.

A national membership body is looking for an experienced Head of Membership to lead their strategic transformation towards a member-first approach. The ideal candidate will possess strong leadership skills and a deep understanding of member experiences, coupled with a commercial focus and data liter

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

Experience of multi-functional collaboration across regions, ideally with experience across Continental European markets. Leading the development of the one commercial plan for GPN continental Europe, that combines the needs of brand, channels customers and GPN’s short and long term market share a

Key responsibilities include aligning customer initiatives with business goals, implementing effective processes across CRM, and championing customer feedback to enhance product offerings. The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capit