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Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our

You will lead the full customer experience function, managing a team of. It’s a Director-level opportunity to take full ownership of a customer function at the centre of a. Customer Experience here is far broader than “support”.

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. With this in mind, we have designed an interview process which w

Were looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five-star homeowner experience from the moment our customers receive their keys. Regional Head of Customer CareAt Gleeson, we

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

A prominent investment platform company in Greater London is seeking a Head of Customer Acquisition to lead acquisition strategy across D2C brands. This role offers a starting salary of over £100k and extensive benefits, including hybrid working opportunities. You will define and evolve customer ac

A high-growth HR tech company in the United Kingdom is looking for a Head of Customer Engineering to establish the Technical Success function. The ideal candidate will have experience in customer-facing technical roles, strong technical fluency in APIs, and capability in leading cross-functional tea

A marketing consultancy is looking for a Head of Growth to lead their consumer growth program. This senior role requires strategic marketing skills and experience in driving performance across various channels.

Head of Customer Success (Operations & Enablement). We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade configuration. Experience with service-day / consulting / professional services

The ideal candidate will have 8-10 years of experience in customer value management and a strong analytical mindset. A prominent restaurant chain is seeking a Head of Customer Value located in Greater London. This hybrid role offers competitive benefits including a company bonus and annual team trip

The position offers a unique opportunity to shape a best-in-class retail experience within an ethical and collaborative environment. A luxury accessories brand is seeking a Head of Retail to lead their physical retail expansion. This role requires over 10 years of retail leadership experience in lux

Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. A senior customer operations leader with 5+ years’ experience leading Customer Support and/or Operations teams in a SaaS or technology-driven environment.

It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation,

A leading automotive group in the East Midlands seeks a Head of Business to drive exceptional customer experiences and achieve financial targets. The company offers generous benefits, including 33 days of annual leave and ongoing training opportunities. Candidates should have proven experience in a

As Director of Customer Experience, reporting to the Chief Customer Officer, you will lead the organisation's resident-first approach shaping customer experience and operational delivery across all resident-facing services as part of the new target operating model. If you are successful and are offe

Candidates should have a Bachelor's degree and 5–10 years of relevant experience, with proven leadership skills and the ability to manage multiple projects. A global alternative investment firm is seeking a Facilities Manager to oversee operations in its UK offices. This role will lead facilities

A leading charity organization in the Greater London area is seeking a Head of Public Fundraising to provide leadership and direction to the fundraising team. Empathetic leadership, along with experience in community and events fundraising, is essential. This role offers a competitive salary, hybrid

A leading financial services provider in the UK is seeking a Head of Product for Websites to elevate its global online presence. This role involves strategic oversight of the product lifecycle and leading a team of product managers. The ideal candidate will have extensive experience managing ecommer

Support Global People Experience Head and Global Customer Hubs Head for all meeting plans and logistics, following up with travel and expenses. In this role you will provide a pro-active and world class support to the Global People Experience Head and Global Customer Hubs Head, in the Global Busines

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with software

A leading utilities provider located in Greater London is searching for a Head of Product to drive the digital customer experience. This role involves transforming the digital journey, leading a team, and directly influencing customer engagement. The company offers an industry-benchmarked salary and

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. The role is accountable for delivering customer outcomes, adoption, experience and business value across the region by developing, positioning and coordinating a high‑performing Customer Success tea

We are seeking a dynamic Head of Customer Success to lead and shape the Customer Success function across one of our high profile clients, Growth portfolio. Champion customer advocacy and ensure delivery decisions align with customer priorities. Lead all programme and project delivery across the New

Ideal candidates will have experience in SaaS environments and a track record of managing complex client portfolios. A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer li

Director of Customer Experience Location: (London) Bruce Kenrick House, 2 Killick Street, London N1 9FL / (Chelmsford) The Frederick Chancellor Building, Victoria Road South, Chelmsford, Essex, CM1 1LN As Director of Customer Experience, reporting to the Chief Customer Officer, you will lead the org

This role includes developing strategies that align with business growth and ensuring customers receive good outcomes. A leading insurance firm is seeking a candidate to lead the Customer Relations and Quality Assurance Teams.

The ideal candidate will bring over 8 years of experience in hospitality or workplace management and possess exceptional communication skills. This role offers a unique opportunity to shape the workplace experience in a fast-paced, tech-driven environment. A leading technology company in Greater Lon

Candidates should have experience in category management, strong negotiation skills, and the drive to enhance supplier performance. This position offers hybrid work arrangements and various employee benefits, making it an exciting opportunity to grow your career.

Ideal candidates will have over 6 years' experience in customer success or account management, with a strong grasp of financial markets and a proven track record of driving growth in enterprise accounts. A leading fintech company in London is seeking a Customer Success Director to scale its global C

A prominent children's charity in the UK is seeking a Head of Service Operations to lead the Customer Enablement function. The ideal candidate will have a strong background in IT service management, budget management, and customer advocacy. This role offers the opportunity to make a significant impa

A leading event hospitality provider in the United Kingdom is looking for a Senior Hospitality Leader to manage service delivery, oversee budgets, and enhance guest experiences.

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. Proven experience leading engineering teams focused on customer exper

The ideal candidate will possess strong emotional intelligence and a commitment to customer success, fostering a high-performance team culture within a dynamic environment. A technology company specializing in subsurface modeling is seeking an experienced Sales Manager to lead a dedicated team in th

Head/Director of Existing Customer Strategy. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business.

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

Head of Existing Customer Management (ECM). ECM/credit strategy—experience running/ownership of ECM within a lender. A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. Thats why we offer a hybrid working model, where you’ll spend

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams located in Sydney, Kuala Lumpur, Lisbon, and London. Proficiency in using HubSpot or similar customer‑success platforms. Maintaining a strong customer focus and in‑depth knowledge of t

A leading healthcare organization in the UK is seeking an experienced professional to enhance employee experience through human-centered design. The ideal candidate will have extensive innovation and service design experience, leveraging insights to create intuitive solutions. The role offers variou

A major governmental body is seeking a Senior Manager, Fan Festivals to lead the planning and delivery of fan experiences for UEFA EURO 2028 in London. Apply now to contribute to an unforgettable city experience. The role requires strong event management skills, extensive experience in public-facing

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Strong people le

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery.

A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. The position offers a competitive salary and attractive benefits including performance bonuses and generous leave. This role involves managing teams, driving oper

A leading home care provider is looking for a dedicated professional to manage client services, ensuring a high-quality, person-centred care experience. The ideal candidate will have substantial care experience, strong leadership skills, and a Level 4 Diploma in Leadership for Health and Social Care