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Global Head of Customer Success – AI-Driven Fitness Technology. Global Head of Customer Success. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. The

A global fitness technology firm is seeking a Global Head of Customer Success to elevate customer experience and success outcomes. You will lead a high-performing team, define a world-class customer success strategy, and collaborate with multiple departments to enhance client engagement. The ideal c

Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives. Are you passionate about customer services, operations, leadership, and using di

Global Head of Customer Success, you will:. Global Head of Customer Success – AI-Driven Fitness Technology. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Experience of managing a small Customer Success o

A cutting-edge AI company in the United Kingdom is seeking a VP of Customer Success to oversee the entire post-sale customer journey. Candidates should have 8–15 years of experience in Customer Success in the market research industry, with a proven track record of managing enterprise accounts. Thi

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. The role offers remote work flexibility and is part of a culture focused on growth, respect, and employee well-being. Ideal candidates have 7+ years in Customer Suc

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Own and implement the Customer Success strategy, building scalable playbooks an

A leading houseware brand in London seeks an experienced Head of Consumer Care to shape a consumer-centric function. The ideal candidate has strong leadership skills, a data-driven mindset, and a deep understanding of customer journey design. This role offers a competitive salary, a company bonus, a

Act as the internal champion of loyalty and customer value, shaping Domes' global customer engagement strategy. Head of Customer Loyalty & Partnerships. High levels of autonomy and full ownership of a global, multi‑market loyalty programme.

A leading background screening company in the United Kingdom seeks a Head Of Product.

A nationally recognised, market‑leading organisation is seeking a revolutionary Customer Experience & Proposition Lead / Head of Customer Experience to redefine how millions of its customers engage with its services across the UK. As the Customer Experience & Proposition Lead / Head of Customer Ex

As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer‑first culture across the business. Have a proven track record of leading high�

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

A multinational telecommunications company in Paddington is seeking an experienced professional to ensure high service performance and quality for its customers. Ideal candidates will have significant experience in fixed network operations, customer service management, and project oversight. Competi

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. B2B SaaS Customer Success, Account Management, or similar roles. Own and implement the Customer Success strategy, building scalable playbooks and frameworks.

Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First. We are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our dive

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

NEOM Wellbeing is looking for a Head of Marketing Activation to lead how our brand shows up across retail partners (online and offline), PR and advocacy, and in real‑life customer experiences. Lead and develop the Marketing Activation team, fostering collaboration and excellence across all custome

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

A growing healthcare technology company is seeking a Head of Customer Experience who will lead customer-facing teams and deliver exceptional service. This remote role requires a passion for customer satisfaction, excellent leadership skills, and experience in high-volume direct-to-consumer environme

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. Travel to key customers

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

As Vice President of Customer Success, you will lead a global, high‑performing, data‑driven team responsible for creating an excellent customer experience, delivering outcomes, and driving mutual value. Define and execute CRU’s Customer Success strategy aligned to measurable customer and comme

Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. We’re hiring a Head of Customer Experience. A traditional ‘head of’ strategy role.

The Head of Customer Service & Client Care will be responsible for ensuring our customer care technology supports a seamless, premium and joined-up experience for both customers and teams. Head of Customer Service and Client Care. Austen & Blake’s customer experience is powered by a growing ecosys

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

We are looking for an experienced and inspiring leader to join our team as Head of Customer Experience on an interim basis. Head of Customer Experience – six‑month fixed term. The role is covered by the Rehabilitation of Offenders Act 1974 (ROA).

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

The ideal candidate will possess strong emotional intelligence and a commitment to customer success, fostering a high-performance team culture within a dynamic environment. This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities inc

Deep experience leading Customer Success, Account Management or Customer Revenue functions in a SaaS or subscription-led business. Driving a cross-sell strategy to take customers from a core platform into a wider suite of services. The customer base spans several thousand accounts, from major enterp

The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. Get notified about new Head of Customer Success jobs in. Flourish are recruiting for a Head of Customer Success in central London in the tech sector, with a focus on data.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

A leading cloud software company is seeking a Manager for Customer Solution Engineering in London. This hybrid role focuses on strategic sales partnership, driving new business and enhancing customer success. Strong experience in technical sales and a track record of managing diverse customer portfo

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team. Ideal candidates will have experience in

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

The Head of Customer Success is also responsible for the day‑to‑day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s cu

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

Drive customer success and retention by setting a clear customer success strategy, identifying and mitigating risk, and embedding best practice to deliver consistent, high‑value customer experiences. Deliver commercial growth through ownership of senior level customer relationships, commercial and

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. The role involves driving retention and expansion, mentoring a high-performing team, and taking a strategic approach to customer success. Ideal candidates will have 4-7 years of

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

We are currently looking for a Global Head of Customer Success. In this role, you will lead and scale the global Customer Success organization, focusing on maximizing retention, expansion, and customer satisfaction. Lead a global customer success transformation within a fast‑expanding, AI‑centri

A healthcare technology company is seeking an experienced Head of Customer Success to lead their function in the UK. The successful candidate will leverage their leadership skills and data-driven approach to enhance customer experiences and contribute to the company's growth objectives. This role in