Client Services Coordinator
3 days ago
Bradford
Client Operations Coordinator Bradford Hybrid Salary: up to £32,000 About the Role We’re working with a fast-growing, technology-driven organisation that delivers critical digital services to leading global clients. As part of continued growth, they’re looking to hire a Client Operations Coordinator to support the delivery of high-quality, time-critical services across a range of customers and partners. This is a fantastic opportunity for someone who thrives in a fast-paced, operational environment and enjoys coordinating across clients, suppliers, and internal teams to ensure seamless service delivery. You’ll play a key role in keeping everything running smoothly from managing day-to-day operations to resolving issues in real-time and driving continuous improvement. Client & Service Delivery • Support the day-to-day management of client accounts, ensuring a consistently high standard of service, • Attend client review meetings and help track actions, improvements, and outcomes, • Assist with onboarding new clients and supporting service rollouts Operations & Coordination • Coordinate operational activities in a time-sensitive environment, ensuring smooth delivery of services, • Act as a key point of contact during critical delivery periods, managing issues calmly and effectively, • Work closely with internal teams to ensure everything is aligned and delivered on time Supplier & Partner Management • Build strong working relationships with third-party partners and suppliers, • Monitor performance and support regular service reviews, • Investigate and resolve service-related issues, ensuring clear communication throughout Continuous Improvement & Reporting • Track performance against KPIs and identify opportunities to improve processes, • Produce clear, accurate reports (Excel-based) on performance and delivery metrics, • Support ongoing process improvements and operational enhancements What We’re Looking For • Experience in an operations, service delivery, or coordination role, • Strong organisational and planning skills with excellent attention to detail, • Confidence working with multiple stakeholders (clients, suppliers, internal teams), • Ability to stay calm under pressure and manage time-critical activities, • A proactive, problem-solving mindset with a willingness to take ownership, • Good technical skills (Excel, Microsoft Office – exposure to tools like SharePoint is a plus) Why Apply? • Be part of a growing, tech-enabled organisation delivering services at scale, • Work in a collaborative, supportive environment with strong cross-team interaction, • Gain exposure to both client-facing and operational delivery responsibilities, • Opportunity to develop your career in service operations, delivery, or client management