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Front Office Manager Dual‑Branded Property - Hyatt Centric Hotel & Locke Aparthotel Full time Edyn is Europe’s leading lifestyle hospitality group, creating places where people can live, work, and belong. Our brands combine thoughtful design, local connection, and warm, human service to re‑define the guest experience. Our dual‑branded property in Cambridge brings together two distinct hospitality concepts under one roof, offering guests flexibility, personality, and an authentic sense of place. The Role We’re looking for an inspiring Front Office Manager to lead the guest services experience across our dual‑branded operation in Cambridge. This role is central to how guests experience Edyn — from first contact to fond farewell. You’ll lead a passionate front office team, balance brand standards with genuine hospitality, and ensure seamless service across both brands. As Front Office Manager, you will oversee both front desks and night team operations, ensuring high levels of service, efficiency, and guest satisfaction. What You’ll Do Lead Front Office operations across both brands, ensuring smooth, consistent, and welcoming guest experiences Shape a warm, inclusive service culture that reflects Edyn’s values Recruit, train, coach, and develop a high‑performing front office team Ensure brand standards and operational procedures are embedded and consistently delivered Partner closely with Housekeeping, Maintenance, Revenue, and Operations teams Proactively manage guest feedback, reviews, and service recovery Handle escalated guest concerns professionally and effectively Oversee room allocation, arrivals, departures, billing accuracy, and night audit procedures Manage scheduling, payroll costs, and departmental performance Act as a visible leader during peak periods and key guest touchpoints What We’re Looking For Previous experience as a Front Office Manager or Assistant Front Office Manager, within a branded hospitality environment A natural leader who motivates teams through trust, clarity, and empathy Passion for guest experience and authentic hospitality Strong operational knowledge, including PMS systems – Opera Cloud and Mews Confident decision‑maker with excellent communication skills Flexibility to work a rotating schedule including weekends and holidays Why Join Edyn Be part of a fast‑growing, forward‑thinking hospitality group Work in a design‑led, people‑first culture Opportunities for career progression across Edyn’s European portfolio Learning and development support Competitive salary and benefits package Employee benefits and hotel discounts for Locke and Hyatt brands

Company Background: The Waves Group is a family run business that prides itself on its ethical and responsible values, we supply hand car wash services to supermarkets and retailers across the UK. Waves operate more than 270 franchised sites. We believe in working together to make our customers smile. Summary: We are looking for a maintenance technician to work in a field based role. Our sites could be anywhere in the country and this means you will get to regularly see new places. You will need to stay away from home at least 2 nights a week. The cost of the hotels is paid by the company, as well as being given an allowance each day for food and drink. The hotels you stay at will usually have a restaurant and bar so your evenings can be spent socialising with the team or exploring the local area. You will get to spend time with the wider company during training along with our conference as well as our company events. This is an ideal opportunity for someone with determination and a “can do” attitude to become part of a growing and evolving company. If you can describe yourself as reliable, enthusiastic, and self- motivated this could be the role for you. You just need the added skills of being able to work under minimum supervision and have good communication skills and you might be the person we are looking for. Roles and Responsibilities: • Complete commissioning of brand-new sites, • You may also be required to be Site Supervisor training may be provided, • Carry out planned improvement works, • Auditing the site equipment, • Carry out repairs, • Dealing with breakdowns/replacement of equipment, • Pat-testing sites (training may be provided) Skills required: • Must be physically able to meet the demands of the workload., • Must have a full drivers license, • Electrical Experience, • Ideally live in one of the regions that this role will cover and be able to commute to other areas in the region., • Good DIY skills, • Knowledge of I.T programs including Word, Excel, Outlook, • Experience of problem solving and diagnosis Desirable Qualifications: • Pat testing, • CSCS Card, • Plumbing experience. Package: Hours: Full Time (40 hours per week) - Monday to Friday 8.30am-5.30pm with occasional weekend work which we have a payment plan for Location: Position will be field based, but you would be expected to visit head office in Putney occasionally and stay away from home multiple times a week with a 2 night minimum to be expected. Holidays: 22 days per year + statutory holidays + Birthday possible Salary: £30,000 to £33,000. per annum, dependent on experience and qualifications Start Date: TBC *You will be provided with all you need to carry out this role including uniform, tools and a company van.*