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Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are recruiting for a Customer Liaison Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy. As our Customer Liaison Coordinator (we call them Home Ambassadors at Hamberley), you will work closely with the Home Manager and home team to support with the growth of the service, not only will you be supporting with the enquiry and admission processes, you will also be creating and developing relationships with the wider community. We offer our colleagues A competitive salary and benefits package 4 weeks holiday plus Bank Holidays Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll do as a Customer Liaison Coordinator As part of this role, you may be the first person a potential new resident will meet when they are considering moving in to one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show-rounds. By working collaboratively with the Sales, Marketing and Well-being teams, you will support with building the homes profile within the community, promoting the home at networking events and through social media platforms. Could you be part of our team? The successful applicant will have: Previous experience as a customer service advisor An understanding of the Health and Social Care sector Experience supporting the customer journey from initial enquiry through to provision of service/product You'll love people - and as a result, have strong verbal and written communication skills with the ability to demonstrate empathy and compassion Manage multiple priorities to ensure customers receive an engaging experience. Networking Skills with experience of community relations with third party groups and organisations. Flexible and able to remain focused on results under pressure and to challenging deadlines Be self-motivated, proactive, confident, flexible and adaptable Ability to research, handle data and prepare reports Proficiency in the use of Social Media and MS OfficeIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Meryton Place Care Home Meryton Place is a luxurious care home in Keynsham, Bristol, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

Spa & Leisure Manager Location: Bristol Salary: £35k - £40k + Incentives + Benefits We are delighted to be recruiting for an exceptional Spa & Leisure Manager to join a stunning high quality hotel in the Bristol area. This is a fantastic opportunity for an experienced Spa management professional with strong leadership skills and commercial awareness to oversee both Spa Treatments and Leisure facilities within a high-quality hospitality environment. The Role As Spa & Leisure Manager, you will lead, inspire and develop the Spa Treatments and Leisure teams, creating a professional, passionate and guest-focused environment across the Spa, Gym and Pool facilities. You will ensure the highest standards of service, safety and operational excellence, while driving revenue growth and enhancing the Spas market presence. You will be fully responsible for overseeing: The Spa Treatments department The Gym and fitness offering The Swimming Pool and wet leisure areas All internal Spa & Leisure teams Key Responsibilities Supporting, leading and motivating the Spa and Leisure teams, fostering a professional and positive culture Maintaining all health, beauty and leisure operational standards within the Spa, Gym and Pool areas Ensuring full compliance with health & safety procedures and industry regulations Driving revenue growth through effective sales strategies, promotions and upselling opportunities Developing and implementing spa marketing initiatives in collaboration with the hotels sales and marketing team Creating packages, seasonal promotions and membership campaigns to increase footfall and retention Monitoring KPIs, budgets and performance metrics to maximise profitability Tracking attendance and reviewing timetables, schedule adjustments to meet client demand Liaising with internal departments to ensure seamless integration of the Spa & Leisure facilities within the wider hotel Managing guest enquiries, concerns and complaints with professionalism and efficiency Managing staffing levels, rotas, recruitment, training and ongoing development across Spa & Leisure teams About You We are seeking a commercially minded leader with a warm and approachable personality who can build strong relationships with both guests and team members. You will have: Solid experience in Spa Treatments and Leisure management Proven experience driving sales and achieving revenue targets Experience contributing to marketing initiatives and promotional planning A genuine passion for health, beauty and wellness Strong communication, organisational and leadership skills A proactive, hands-on approach with high operational standards Company Benefits Competitive salary (negotiable depending on experience) 28 days annual leave Generous employee discounts Life assurance Bespoke training programmes and an Engaging and supportive working environment Free Parking If you are a passionate and commercially driven Spa & Leisure professional ready to take ownership of a beautiful 4-star hotels wellness offering, we would love to hear from you. Hesketh James are acting as the Recruitment consultant for this role. Please note: only candidates with the desired experience will be contacted due to volume of applications received. TPBN1_UKCT