Insight manager jobs in St AlbansCreate job alerts

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." Propositions Manager is a pivotal role in Sky Connectivity, responsible for shaping and delivering the future strategy and roadmap across Sky Broadband and Mobile. You will shape compelling, commercially - robust propositions in a complex, multi-stakeholder environment, balancing customer value, commercial outcomes and delivery constraints to drive sustainable growth. This role reports into a Propositions Lead and forms part of a highly collaborative and dynamic team; committed to driving the development of best-in-class products and services for Sky customers. This team is responsible for redefining the way people feel about Sky's role in the home. It's our mission to bring our customers and prospects on the journey of being able to connect them with their friends and family like never before. For this role we offer the hybrid working approach with 3 days a week onsite in Osterley campus. What you'll do: • Proposition strategy - Support development of product and proposition strategies, navigating competing priorities across Product, Commercial, Technology and Go-To-Market teams, and making clear recommendations where trade-offs are required., • Future pipeline - Develop own perspective on how the market landscape might evolve in the future and how our connectivity business can be best positioned to capitalise on potential new revenue streams. Working with relevant third parties and exploring market opportunities to build out the longer-term roadmap., • Insight development - Develop data-led strategies that drive longer-term roadmap, working closely with the Strategic Insight team to build out best-in-class experiences, products and services to complement existing portfolio., • Product development - Work closely with product teams to influence prioritisation decisions, balancing customer outcomes, commercial impact, delivery complexity and sequencing across multiple initiatives in flight., • Change case - Support development of business cases, working closely with commercial & finance teams, considering both broader business and bottom-line financial benefits and risks., • Lead change programmes - Drive proposition changes through delivery by orchestrating multiple dependent teams (technology, billing, operations, commercial), resolving blockers and maintaining momentum in a fast-moving environment. What you'll bring:, • Strategic Thinking - understand market landscapes and ability to formulate plans to achieve a set of defined goals / objectives., • Problem Solving - comfortable with thinking about a problem and providing plausible & creative solutions., • Numerical - Comfortable building out and analysing business cases and is proficient in Excel., • Stakeholder management & influence - Proven ability to work across multiple stakeholders with differing objectives, influencing outcomes without direct authority and resolving conflict where priorities compete., • Has a consistent record in a previous proposition or commercial roles. Able to operate effectively in a high-profile, fast-paced environment, managing several complex initiatives at once and making sound decisions with imperfect information., • Confident communicator - will be working with teams across the organisation and engaging at a senior level. Team overview: This role sits within the Sky Connectivity Propositions team, which is responsible for leading the development of new & maintaining existing products, propositions, and services to help us drive growth. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiencesHow you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Finance Manager Location: Hatfield (hybrid working) Package: £70,000–£80,000 base + 20% bonus + strong corporate benefits The opportunity This is a high‑impact Finance Manager role within a fast‑moving, multi‑billion‑pound consumer business operating at serious scale. The organisation runs complex, multi‑site operations and is well known for pace, volume and continuous change. This role sits at the heart of decision‑making. You will act as the commercial conscience of the business, shaping operational strategy, influencing senior leaders and ensuring financial insight genuinely drives performance — not just reports it after the fact. If you enjoy challenge, ambiguity and working alongside ambitious operational leaders, this is a role with real visibility and influence. What you’ll be responsible for • Acting as a trusted commercial partner to senior operational stakeholders, supporting decisions that directly impact margin, growth and efficiency, • Leading financial planning across a large multi‑site estate, including forecasting, budgeting and performance tracking, • Taking ownership of key drivers such as revenue, volumes, labour and cost control, turning data into clear actions, • Delivering concise, decision‑ready insight to leadership teams — cutting through complexity to what really matters, • Driving improvements in financial processes, reporting quality and automation in a high‑volume environment, • Supporting, mentoring and developing a team of analysts, setting high standards for commercial thinking and output, • Playing a key role in negotiations and commercial discussions, ensuring outcomes are financially sound and scalableWhat we’re looking for, • Fully qualified accountant (ACA / ACCA / CIMA) with strong post‑qualification experience, • Proven background in a large, multi‑site, customer‑led organisation (retail, hospitality, FMCG, logistics or similar), • Demonstrated strength in business partnering — confident challenging, influencing and supporting senior leaders, • Experience handling complex commercial negotiations and trade‑offs, • Ability to communicate financial insight clearly to non‑finance audiences, • Comfortable operating in a fast‑paced, high‑expectation corporate environment, • A pragmatic leader who enjoys developing talent and elevating team capabilityWhy apply?, • High‑profile role with exposure to senior leadership, • A business renowned for pace, scale and commercial ambition, • Competitive salary (£70k–£80k) plus a 20% bonus, • Clear opportunity to leave a visible mark on performance and ways of working

Senior Finance Manager Location: Hatfield (hybrid working) Package: Up to £95,000 base + strong bonus + executive‑level benefits T he role This is a senior commercial leadership opportunity within a high‑velocity, multi‑billion‑pound consumer organisation operating at national scale. The business is complex, operationally intense and constantly evolving — and finance plays a central role in shaping how it grows, invests and performs. As Senior Finance Manager, you will sit at the core of strategic and operational decision‑making, acting as a critical advisor to senior leaders. This is not a traditional reporting role — it’s about driving forward commercial outcomes, challenging thinking, and ensuring financial insight is embedded into how the business is run. You’ll operate across a broad, multi‑site footprint, balancing short‑term performance with long‑term value creation, while leading and developing a high‑performing finance team. Key accountabilities • Acting as lead finance partner to senior operational and commercial leaders, influencing decisions with material financial impact, • Owning complex end‑to‑end financial planning for a large operational estate, encompassing forecasting, budgeting and scenario modelling, • Providing clear, forward‑looking insight on revenue, margins, cost drivers, labour and productivity, • Driving financial rigour into strategic initiatives, investments, pricing decisions and operational change programmes, • Leading and evolving reporting and insight capabilities to support faster, better quality decision‑making, • Playing a hands‑on role in major commercial negotiations, ensuring outcomes align with wider business objectives, • Developing and setting direction for a team of finance professionals, raising commercial capability and standards across the function, • Acting as a senior voice within the wider finance leadership community, contributing to broader finance transformation and strategyAbout you, • Fully qualified accountant (ACA / ACCA / CIMA) with significant post‑qualification experience, • Strong track record in senior commercial finance roles within large, complex, customer‑driven organisations, • Deep experience operating in multi‑site or high‑volume environments where pace and scale matter, • A proven business partner at senior level — comfortable influencing, challenging and shaping decisions, • Commercially astute, with the ability to navigate ambiguity and competing priorities, • Experienced people leader with a genuine interest in building high‑performing teams, • Confident communicator who can distil complex financial narratives into clear, actionable messagesWhy this role stands out, • Senior‑level influence in a high‑profile, commercially ambitious business, • Exposure to complex decision‑making at scale, • Opportunity to shape strategy, performance and capability — not just report on them, • Competitive package with base salary up to £95k plus bonus

Foodservice - National Account Manager (12 Month FTC) St Albans – office based We’re exclusively partnering with Lotus Bakeries on a major commercial growth project, supporting a number of hires across National Account Management and Category Management. With a portfolio that includes Lotus Biscoff, TREK, Nakd, BEAR and Peter’s Yard, this investment reflects a clear commitment to accelerating performance across some of the most recognisable and high growth brands in the category. This particular role will have a strong focus on Peter’s Yard - a premium, fast-growing brand within the portfolio - offering a great opportunity to take real ownership in driving its continued success within the foodservice channel. This is a brilliant opportunity to take ownership of key foodservice accounts, with real accountability and exposure to the wider commercial strategy. This role is offered as a 12-month fixed-term contract. Key Responsibilities: • Own and manage key foodservice accounts, building strong and effective customer relationships, • Drive growth across your accounts, identifying opportunities to increase distribution, visibility and sales, • Lead day-to-day customer management including promotional planning, pricing and trade spend tracking, • Analyse performance data and customer insight to inform decision making and drive account performance, • Support and contribute to joint business planning and longer-term customer strategy, • Manage P&L responsibility across your accounts, ensuring delivery of volume, value and margin targets, • Work cross-functionally with category, supply chain and marketing teams to ensure best-in-class execution What we’re looking for: • Experience managing foodservice or out-of-home customers (e.g. wholesalers, contract caterers, or restaurant groups), • Commercially aware with strong numerical and analytical capability, • Confident managing customers and building relationships with buyers and key stakeholders, • Proactive, resilient and comfortable operating in a fast-paced environment, • A team player who is keen to learn, develop and take on more responsibility If the role and responsibilities sound like a good fit for you, then I’d love to speak to you! Find out more about our available opportunities or how we can help you further your career: contact us today. Please get in touch with or click “Apply Now” to be considered for this vacancy. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. By applying, you agree to our Privacy Policy. The Advocate Group is acting as an employment agency in relation to this vacancy.

Marketing Manager | Specialist Care Provider £45,000 p.a Hertfordshire Full Time Permanent Are you a marketing professional with experience working within the care sector? Would you like to join a business with exciting plans to continue expanding their services across the region? Compass Associates are currently working in partnership with a highly reputable supported living provider for adults with complex needs across the South of the UK. The business are currently going through an exciting period of growth, and as a result are looking for a strong Marketing Manager with sector-specific expertise to spearhead this exciting period of expansion. The successful applicant will oversee the full marketing strategy, whilst providing valuable insight to senior stakeholders across the business. Responsibilities: • Lead the implementation and ongoing development of the marketing and communications strategy, • Identify opportunities to strengthen organisational reputation, visibility and engagement across target audiences, • Work collaboratively with senior colleagues and operational teams to ensure marketing activity supports occupancy, referrals, recruitment and partnerships, • Lead the rollout, governance and continued development of brand guidelines and visual identity, • Oversee their digital presence, including social media channels, website content and online listings, • Develop and manage a structured social media strategy across platforms including Instagram and LinkedIn, • Manage the organisation’s CRM marketing system to support structured communications and audience engagement, • Oversee monitoring of relevant portals and sources for tender opportunities and frameworks., • Manage the marketing inbox and oversee responses to enquiries where appropriate Requirements: • Marketing experience within the health and social care sector (ideally in a supported living environment), • Experience developing and delivering marketing strategies, campaigns or communications plans, • Ability to analyse marketing performance metrics and use insights to improve activity and engagement., • Strong stakeholder engagement skills and confidence working collaboratively across teams If you would like to be considered for this exciting opportunity, please contact Simon Codling directly on 0161 241 7686 or alternatively email an updated CV to Recommendations: Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £500 worth of vouchers for any successful recommendations.

Join a Thriving Firm as an Accounting Client Manager - Harpenden Join a Thriving Firm as an Accounting Client Manager - HarpendenAn established and respected firm in Harpenden is excited to welcome a new Accounting Client Manager to its growing team. This is a fantastic opportunity for someone who thrives on building meaningful client relationships, delivering exceptional work, and playing a key role in shaping both people and processes.The firm partners with a diverse range of clients-from dynamic UK-based SMEs to international businesses-and is celebrated for its collaborative culture and forward-thinking mindset. What’s on Offer: • Full-time, office-based role (Monday-Friday, 9:00-5:30), • Salary: £40-£50k, with flexibility for part-time arrangements, • A hands-on, client-facing position with real impact, • Build strong relationships as the main contact for your SME clients, • Review year-end statutory accounts with precision and insight, • Provide meaningful commentary on management accounts, • Identify opportunities for tax efficiency and business development, • Ensure compliance and timely delivery across all work, • Support and guide junior and offshore team members, • Contribute to process enhancements and system improvements, • Stay current with accounting and tax regulations What You’ll Bring, • Solid experience in a practice environment, • ACCA/ACA part-qualified, finalist, or qualified by experience, • A proactive, commercially minded approach to problem-solving, • Confidence using cloud-based software (Xero, QuickBooks, Iris, etc.), • Excellent communication skills and ability to lead client discussions, • Familiarity with UK or UAE tax/property tax is a plus, but not essential If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4707341

The UK’s leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique. We are currently recruiting for a Proposition Manager - FTC who will be playing a key role in shaping, developing and delivering Warner Hotels’ guest propositions. Reporting to the Head of Proposition, the role helps translate strategy into experiences that are distinctive, deliverable and commercially sound. The Proposition Manager must be able to work flexibly across the full breadth of the Warner proposition, applying core proposition development and delivery skills across multiple experience pillars. While individuals may bring deeper expertise in a specific area, the role requires strong transferability of skills to work effectively across F&B, entertainment, spa, experiences and in-between moments. This is a dynamic role that blends strategic thinking, experience design, project management and delivery support. It requires confidence operating in complex, evolving workstreams. Key Responsibilities: Proposition Development • Support the development and evolution of Warner’s guest propositions across all segments, with a strong focus on clarity, consistency and guest impact., • Help translate the overarching brand and experience strategy into tangible propositions across key experience pillars including F&B, entertainment, spa and activities., • Shape experiences that clearly align to our three segments (Comfort, Warner and Reserve), ensuring each delivers a distinct, intentional guest experience while remaining true to the overall Warner brand., • Support the development and application of proposals, playbooks, blueprints, and proposition guidance so they are practical, usable and scalable, and help teams develop and deliver the experience with confidence and pride. Proposition Delivery & Project Support • Support the delivery of propositions, helping move work from concept through development to implementation without losing intent or quality., • Bring structure to complex programmes, tracking progress, dependencies and key decisions across multiple workstreams., • Help maintain momentum, flag risks early and support clear, timely decision-making., • Prepare high-quality materials for proposition reviews, working sessions and senior forums that clearly articulate how experiences should feel, flow and land for guests. Cross-Functional Collaboration • Work closely with operations, F&B, entertainment, spa, brand, marketing and finance teams to ensure propositions are aligned, feasible and deliverable in live hotel environments., • Regularly update key stakeholders and cross-functional teams through clear, structured meetings and well-considered outputs., • Support the delivery of briefing documents, insight reports and health and safety audits required to enable proposition development and rollout., • ‘Pull the thread’ between strategy and execution, helping teams understand not just what is changing, but why it matters to the guest experience and our wider strategy. Quality, Insight & Guest Lens • Sense-check propositions through a guest lens, ensuring experiences feel intentional, joined-up and appropriate for each segment., • Hold an end-to-end view of the guest experience across all pillars, ensuring the overall proposition feels coherent and intentional, rather than optimised in silos by individual functions., • Where individual functional priorities risk diluting the overall experience, the Proposition Manager is expected to challenge constructively and help realign decisions back to the intended guest proposition., • Maintain a high bar for quality and consistency across proposition outputs, ensuring detail supports the overall experience., • Use insight, guest feedback and live learnings to inform ongoing refinement and evolution of propositions, strengthening how guests feel during and after their stay. Support to Head of Proposition • Act as a trusted partner to the Head of Proposition, proactively owning defined workstreams and priorities., • Provide thoughtful challenge and practical problem-solving to sharpen proposition thinking and decision-making., • Help protect focus on work that genuinely drives guest value, team clarity and commercial impact. Knowledge, Skills & Experience: • Principles of proposition development and experience design, • Segmentation-led thinking and how propositions flex by audience and price point, • How different experience pillars interact (F&B, entertainment, spa, activities, in-between moments), • Commercial drivers in guest propositions, including spend, appeal, and deliverability, • Develop, shape and implement guest propositions with clear intent and structure, • Translate strategy into practical, deliverable experiences teams can execute, • Work confidently across ambiguity, bringing clarity and momentum to complex work, • Move work from concept through development to roll out without losing quality or intent, • Manage multiple work streams in parallel, tracking progress, risks and dependencies, • Communicate clearly and persuasively through written outputs, decks and forums, • Proven experience in proposition development, customer experience, brand or experience development roles, • Evidence of having developed and delivered propositions, not just contributed ideas, • Experience working cross-functionally with operations, commercial and creative teams, • Subject matter depth in one area (e.g. Spa & Wellness, F&B, Entertainment) desirable but not essential This position is a fixed term contract What we offer? • Competitive salary, • Bonus, • 25 days holiday, • Great deals on Warner breaks for you, your friends and family, • Discounted food and drinks at our on-site restaurant, • Pension Scheme, • Other discounts on variety of shopping experiences, high street brands and access to a VIP box at the O2. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note unsolicited CV’s from agencies will not be considered

Day‑to‑day: Insight Global is seeking an SAP Project Manager to join one of its largest manufacturing clients on a permanent basis. The role sits within the Aerospace Manufacturing SAP Applications team, leading the delivery of end‑to‑end SAP projects across discovery, design, deployment, and post‑go‑live support. The successful candidate will have a proven track record delivering enterprise‑scale SAP implementations, enabling them to quickly add value in a complex, global SAP environment. This role involves close collaboration with international stakeholders as part of the wider Aerospace IT group. The individual must be open to quarterly international travel to support implementations, deployments, go‑live activities, and system integrations. Must‑haves: • Extensive experience as a SAP/ERP Project Manager, • Strong experience delivering end‑to‑end ERP implementations or migrations ○ Migrated from an ERP systems (such as JDE) to SAP system (such as ECC or s4Hana) • Hands‑on experience across discovery, design, deployment, and live support, • Proven experience supporting global SAP rollouts within enterprise environments, • Proficient in Project Management tools (i.e. MS Project or similar) and knowledge of Project Management principles/methodologies, • Strong experience delivering projects involving SAP ECC and/or SAP S/4HANA, • Prior vendor and systems integrator management experience, • Strong hands‑on experience managing data migration and SAP testing cycles, • Excellent communication and stakeholder management skills, • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Plusses: • Previous experience working for a leading manufacturing organisation, • Has worked on SAP migration projects from ECC to s4Hana

Our client, an innovative market insight agency based in central St Albans, work with many of the UK’s leading brands and need a Project Manager to strengthen their team. It is a 9-month FTC to cover Maternity Leave.\n\nThey are looking for an ambitious, self-driven individual with the ability to manage multiple market research projects from brief through to completion, for needs both internationally and in the UK.\n\nThis is an exciting and varied role, with great opportunity to progress and develop your career! If you can offer 2+ years’ experience in a similar project or account management-based role where you are used to overseeing a project from brief through to completion, this would be a fantastic opportunity for you!\n\nWhat’s in it for you?\n\n * Salary: up to £45k depending on experience\n\n * Hours: 9am-5pm, office based\n\n * 28 days holiday plus bank holidays and your birthday off\n\n * Great social events and travel opportunities\n\n * Subsidised parking\n\n * Paid-for lunches & snacks\n\nKey responsibilities:\n\n * Efficiently manage multiple projects from project brief through to delivery\n\n * Assist the Senior project team with costings, proposal writing and project deliverables\n\n * Manage professional relationships with clients and suppliers\n\n * Work with a variety of internal and external teams, moderators, translators, viewing facilities etc. to identify and execute the best approach to project briefs\n\nWhat the employer is looking for:\n\n * At least 3 years’ experience in a similar project or account coordination/management position\n\n * Excellent communication skills; both written and verbal\n\n * An understanding of project budgets; delivering projects on time and to budget\n\n * Display a real ‘can do’ attitude - always looking for solutions as challenges arise\n\n * Knowledge/understanding of social media ad platforms or content creation – advantageous but not essential\n\nRed Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.\n\nPlease note due to the number of applications we often receive; only shortlisted applicants will be contacted

Reporting into the Head of Insights (Savoury or Sweet), you'll lead the insights agenda for your category, working in close partnership with Brand and Innovation teams to shape a strong, consumer-cen. Innovation, growth and consumer-led thinking sit at the heart of everything we do, and our Insight

We are looking for a Head of Developer and Wholesale Services to lead our Developer Services, Wholesale, and Non-Household (NHH) customer operations. Reporting to the Director of Customer Experience, this is a senior, strategic leadership role responsible for elevating our D-MeX and BR-MeX performance, strengthening commercial outcomes, and delivering exceptional end-to-end experiences for developers and NHH customers. You will lead a function of approximately 60 colleagues, shaping a high-performing, customer-centric operation that balances commercial efficiency, regulatory compliance, and operational excellence. Ensure all your application information is up to date and in order before applying for this opportunity. The Role You will own the strategic direction and delivery of Wholesale Services, Developer Experience, and NHH customer performance. Youll set clear expectations, build strong partnerships across the business, and use data, insight, and governance to drive improvements, reduce complaints, enhance service quality, and deliver financially sustainable outcomes across AMP cycles. You will act as a visible leaderinternally and externallyrepresenting Affinity Water across industry bodies, influencing best practice, and ensuring we are recognised as a top-three performer in D-MeX and BR-MeX. Key Responsibilities * Set and deliver the Wholesale & Development Experience strategy, ensuring alignment to regulatory obligations, customer expectations, and corporate goals. * Lead performance across key measures including D-MeX, BR-MeX, NHH revenue collection, complaint reduction, PCC/demand reduction, and income assurance. * Manage commercial relationships with delivery partners, ensuring quality, compliance, and operational resilience. * Act as Affinity Waters external ambassador, influencing industry forums, NAVs, SLPs and Water UK committees. * Ensure full compliance with all regulatory licences, charging rules, codes, and competition law. * Provide financial leadership, managing a circa £20m annual budget (Totex-neutral approach across Opex and Capex). * Lead a function of ~60 FTE, fostering a high-performance culture built on accountability, collaboration, and continuous improvement. * Oversee customer experience, charging, revenue, governance, and risk, ensuring transparency, fairness, and trust. * Champion health, safety and wellbeing across the function, ensuring suppliers meet CDM standards and Affinity Water policies. * Participation on Emergency Controller standby rota About You Were looking for a decisive, strategic, and customer-focused leader with deep experience in Developer Services, NHH markets, or regulated customer operations. Essential Experience * Senior leadership in regulated, customer-facing environments * Strong understanding of Developer Services, NHH retail market, charging frameworks and regulatory expectations * Evidence of delivering customer experience improvements and strong MeX performance * Experience managing commercial partners and supply chains * Financial and commercial acumen, including revenue-focused operations * Outstanding communication and stakeholder influence, including senior forums Desirable Experience * Experience presenting to Executive and Board-level audiences * Track record in emerging or competitive market environments * Experience delivering operational change in complex or regulated settings Skills & Attributes * Customer-first mindset and strategic thinking * Strong judgement, decision-making, and problem-solving skills * Ability to inspire teams and lead change at pace * Confident, clear communicator with excellent written and verbal skills * Collaborative, relationship-focused leadership style Benefits * Salary circa £100,000 dependent on skills and experience * Car allowance * Minimum 2 days per week in our Hatfield office * Learning and development opportunities including mentoring, formal courses, and open learning resources * Entry into the Senior Manager bonus scheme * 2630 days annual leave, rising with service, plus the option to buy up to 5 extra days * A personal Celebration Day for a religious or cultural occasion important to you * Generous double-match pension scheme (company contribution capped at 12%) * Enhanced family policies including Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave, and paid Carers Leave * Menopause and Reasonable Adjustments policies * Access to our Wellbeing Centre for physical and mental health support * Discounts on retail, dental, and medical insurance through Tap4Perks * Up to 4 Affinity Days per year to volunteer in the community * Life Assurance Disability Confident As a Disability Confident employer, we offer interviews to disabled candidates who meet the essential criteria and opt in on the application form. If application numbers are very high, we will take a fair and proportionate number of disabled candidates through. A full job description is available from the Talent Acquisition team. xrnqpay Affinity Water is committed to building a diverse, inclusive workforce that reflects the communities we serve and where everyone can thrive.

A leading technology firm in Hatfield is seeking a Group FP&A Manager to enhance financial planning and analysis across the organization.This role involves managing budgeting and forecasting, conducting performance analysis, and building strong relationships with senior stakeholders.The right candid

As Category Manager, you'll be an integral part of our commercial growth engine, translating strategy into execution and serving as the commercial lynchpin between customer-specific insight, brand opportunities, and in-outlet activation. Translate consumer, shopper, and market trends into channel an

A global research and insights organisation based in St Albans (near the station) which provides leading market-insight, bespoke research and market-trackers for companies within the consumer electronics, media, entertainment and Edtech sectors (primarily). As Senior Account Manager you will start b

We’re working in partnership with a fast-growing, nationwide property services and social housing maintenance provider to recruit a Customer Experience Manager for their South/Central region. This is an excellent opportunity to join a well-established and expanding organisation that delivers repairs, planned works, and customer-focused services to public sector and housing clients. With continued growth driven by contract wins and acquisitions, the business offers a supportive, collaborative environment with a strong emphasis on service quality and continuous improvement. The Role As Customer Experience Manager, you will take ownership of the end-to-end resident and tenant journey across the region. You’ll play a key role in analysing customer feedback and complaints data to identify trends, drive improvements, and enhance overall service delivery. Working closely with operational teams and senior stakeholders, you’ll help embed a customer-first culture and ensure high standards of communication and satisfaction across all touchpoints. Key Responsibilities of a Customer Experience Manager: Take full ownership of the resident/tenant journey, mapping key touchpoints and identifying opportunities to improve satisfaction and service consistency Analyse complaints, compliments, and feedback data to identify recurring themes, root causes, and areas of risk Lead on developing and implementing action plans to address service gaps and improve overall customer outcomes Work closely with operational teams (repairs, maintenance, scheduling, and contact centre functions) to embed practical and sustainable service improvements Monitor performance against customer experience KPIs, including satisfaction scores, complaint resolution times, and service standards Support the effective handling and resolution of complaints, ensuring responses are timely, high-quality, and aligned with regulatory expectations Provide insight and reporting to senior stakeholders on customer trends, risks, and improvement initiatives Champion a customer-first culture across the region, coaching and influencing teams to prioritise resident experience in day-to-day operations Identify opportunities to streamline processes and remove friction from the customer journey Contribute to continuous improvement initiatives, sharing best practice with the wider customer experience function Support internal audits, service reviews, and compliance requirements related to customer experience and complaints handlingAbout You Strong customer experience background within social housing (essential) Solid understanding of resident/tenant expectations and service delivery Experience managing complaints processes and using insights to drive change Comfortable working in a fully office-based role (5 days per week) Collaborative, personable communicator with a proactive approach Able to operate effectively in a fast-paced, growing environmentWhat’s on Offer: Customer Experience Manager Salary up to £42,000 Opportunity to join a growing organisation with genuine career potential Supportive and professional team cultureIf this Customer Experience Manager role is of interest please apply or contact (url removed)

Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. Strong analytical skills, able to interpret service data and turn insight into improvement actions.

As a Manager at Executive Insight, you are responsible for driving an engagement from the outset to its completion to the client’s satisfaction and according to internal quality and profitability standards. Act as the day‑time manager for a portfolio of consulting projects with full responsibili

A leading technology solutions provider in the UK seeks a ServiceNow QA/Test Manager to oversee the quality assurance strategy for ServiceNow implementations.

A highly successful UK-based FMCG business with ambitious growth plans is seeking a Category & Insights Manager to strengthen its commercial capability. Known for its collaborative culture and commitment to developing its people, this organisation partners closely with major grocery retailers and is

A leading investment firm in Greater London seeks a Portfolio Manager to oversee financial performance across a portfolio of industrial assets worth approximately £500m. Ideal candidates will possess 5-8 years of experience in real estate investment or asset management, along with a proven ability

Quality Manager / Chingford / Up to £50,000. Our client in the manufacturing industry are currently seeking a Quality Manager to join their team to oversee and improve quality across the businesses including processes, product quality and health and safety.

Job Title: Senior Category and Insight Manager. We’re looking for a Senior Category & Insight Manager, to act as one of the strategic architects of our growth. You don't just find insights; you turn them into a human‑first commercial compass.

Deliver online and face‑to‑face presentations to showcase products, insights, and new service offerings. Collaborate with internal teams — including Insight, Marketing, Finance and other business units — to deliver a cohesive customer experience. My client, a well‑established organisation

A healthcare consultancy firm seeks a Consulting Manager to oversee projects in the pharmaceutical sector.

A data analytics company in Greater London is seeking a Client Manager (Maternity Cover) to oversee key clients in the Fashion sector. The role involves delivering exceptional service, creating actionable insights, and fostering strong relationships with stakeholders.

A leading asset management firm is seeking a Third Party Manager for a 12-month fixed-term contract in London.

Settlements and Trade Accounting Manager. A highly regarded international trading business is seeking a Settlements and Trade Accounting Manager to join its Financial Management team.

A technology service provider is seeking a Service Relationship Manager to oversee the complete service relationship with customers in Watford.

My client is seeking a flexible IT Project Manager to deliver a variety of new system implementation projects. The new IT Project Manager will manage a few of these projects at once, using project management processes based on PRINCE2.

Our customer platform is the digital front door to all of it: the place where SME owners check their numbers, HR managers register new employees, line managers approve time off, and employees view their payslips. We’re hiring a Product Manager to fix this: to create a single, unified portal that b

A large organisation is seeking a Procurement Category Manager to manage the procurement of indirect goods.

A large organisation are currently seeking a Procurement Category Manager to join their team to manage the procurement of indirect goods.

A UK-based company is seeking a Product Research & Development Co-ordinator to support new product creation and market launches.This full-time role requires a degree in a relevant field and strong analytical skills.Responsibilities include conducting market research, generating product ideas, and co

A top communications consultancy in Greater London seeks an experienced Account Manager for their Strategy and Insight team. The successful candidate will lead research projects, manage client relationships, and present actionable insights. The role emphasizes innovation and insight-led thinking, of

Recognized as a Great Place to Work, a Forbes Best Employer for Diversity, and one of Forbes’ World’s Top Female-Friendly Companies, Insight is committed to fostering innovation, inclusion, and excellence. We are seeking an experienced Sales Manager to join our Mid-Market sales team. Drive accur

A leading commercial property firm in Greater London is seeking an experienced Commercial Property Manager to oversee a flagship office portfolio. This is a unique opportunity to gain valuable insights into asset management with a competitive salary of up to £70,000 and extensive benefits.

A large organisation are currently seeking a Procurement Category Manager to join their team to manage the procurement of indirect goods.

A leading FMCG brand in Central London is seeking a Commercial Finance Manager to drive financial analysis and support decision-making for pricing and marketing initiatives. The successful candidate will work collaboratively across teams, provide actionable insights, and mentor junior staff.

Strong analytical skills with the ability to turn data into meaningful insight. The Depot Operations Continuous Improvement Team provides high-quality operational analysis, benchmarking and evidence-based insight to help Evri understand what drives performance across our depot network. Our insights

A facilities management company in Greater London is seeking a dedicated and experienced Commercial Finance Manager.

A leading IT consulting firm is seeking an IT Project Manager to implement various system projects across the UK & Ireland.

A leading financial services group in the UK is seeking a Senior FP&A Manager to drive financial performance and support strategic decision-making. Responsibilities include producing high-quality insights for senior stakeholders and driving improvements in financial analysis processes.

A leading rail organization is seeking an Interim PMO Manager to deliver effective risk management services in London. The successful candidate will work collaboratively within a PMO, facilitating workshops and employing risk management tools to produce clear insights.

This role blends technical accounting with data-led insights and involves working closely with senior leadership to improve decision-making through enhanced reporting frameworks and automation. A growing organization in Lincolnshire seeks an FP&A Manager responsible for budgeting, forecasting, and p