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Senior Customer Services, Logistics & Distribution Manager Full-time, permanent 1 day of working from home per week Watford COMPANY OVERVIEW Designer Parfums is a fast-growing, dynamic global fragrance company in the perfume & cosmetics industry, with a UK base in London and international ambition, with active business in around 70 markets. We are a small family-owned business, and we are proud to create, develop, and distribute brands from a fantastic portfolio of heritage classics to celebrity trend-led fragrances. We are brand owners and licensees for GHOST, JENNIFER LOPEZ, HAWAIIAN TROPIC, CERRUTI, PLAYBOY & JEAN LOUIS SCHERRER, and proud to be distributors for ARIANA GRANDE, GUY LAROCHE, PALOMA PICASSO, AIGNER & GANT. Our employees make our business special. With strong family values, we believe that Designer Parfums is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, Agile and Approachable while meeting our business goals. JOB PURPOSE The Senior Manager will lead and oversee all aspects of customer order management, 3PL warehousing, and logistics operations, including managing global freight services for both B2B/D2C channels and inbound goods. This role ensures seamless order processing, compliance with international trade regulations, and efficient transportation across multiple modes of freight to cost budgets. The ideal candidate will combine strategic leadership with deep technical expertise in order management systems, import/export requirements, and global logistics optimisation. KEY DUTIES AND RESPONSIBILITIES Customer Order Management • Oversee end-to-end order lifecycle for B2B and D2C channels, ensuring accuracy, timeliness, and customer satisfaction., • Manage a team of 6 Order Management Administrators, • Implement and optimize Order Management Software (OMS) to streamline workflows and enhance visibility., • Enhance and maintain order fulfilment performance against KPIs and reporting tools to monitor order fulfilment. Warehousing • Manage the relationship and performance of two 3rd Party Logistics providers based in Continental Europe., • Liaising with the UK group warehousing organisation to ensure optimal movement of goods., • Oversee the accuracy of stock movement and storage of goods and components Logistics & Freight Services • Manage global freight operations across multi-modal transportation (air, ocean, road, rail)., • Manager a team of 2 Logistics Coordinators., • Negotiate contracts and maintain relationships with carriers, freight forwarders, and 3PL partners., • Drive cost optimization and service-level improvements through strategic freight planning. Logistics Compliance & Regulatory • Ensure adherence to import/export requirements, customs regulations, and trade compliance standards., • Maintain accurate documentation for international shipments and customs clearance., • Stay updated on global trade policies and proactively mitigate risks. Continuous Improvement • Identify and lead initiatives to enhance operational efficiency and scalability., • Collaborate cross-functionally with Sales, Finance, and Supply Chain teams to align logistics strategies with business goals., • Implement best practices for 3PL inventory management and order fulfilment. REQUIREMENTS Qualifications & Experience • 5+ years of leadership experience in order management, warehousing, and logistics., • Proven experience in Order Management Systems usage., • Strong knowledge of international trade compliance, customs regulations, and documentation., • Expertise in multi-modal freight operations and global logistics networks., • Familiarity with B2B and D2C order processing workflows., • Advanced proficiency in ERP and OMS platforms (e.g., SAP, Dynamics NAV/365, etc.)., • Excellent analytical, negotiation, and vendor management skills. Competencies • Data-driven decision making with a proactive approach to problem-solving, • Cross-functional collaboration, • Continuous improvement mindset, • Keen to learn and self-motivating, • Ability to work under pressure, • Outstanding written & verbal communication and organizational skill Candidate Attributes • Be accountable - Accountability and acting like an owner of the company at all times. The successful candidate will have to be a self-starter, driven to ride obstacles, and relentless in the pursuit of challenging objectives., • Be brave - Delivering value to the business and organisation above and beyond expectations and consistently beating goals., • Be pragmatic - Acting like an entrepreneur, with agility and a sense of urgency in all matters. Making new un-obvious connections and looking to leverage the best of the existing and develop new solutions with ownership, agility, and speed., • Be collaborative – Looking to win first and foremost as a team, adding strong personal value in all matters, including voicing disagreements, while backing decisions made. A positive attitude, assuming good intent in colleagues, and not engaging in office politics., • Be agile - Proven ability to design and manage change.

Consult are proudly supporting a globally established, clinically respected orthodontic manufacturer with the appointment of a Territory Manager covering North London and the Home Counties. This is a field-based commercial role within a business recognised internationally for product quality, reliability and long-term partnerships with orthodontic specialists. The Opportunity The successful candidate will take responsibility for managing and developing a defined orthodontic territory, calling on both existing and prospective customers and driving growth through consistent, on-territory activity. This is a role that combines clinical credibility with commercial discipline. You’ll be expected to understand the orthodontic office environment, articulate value through product demonstrations and education, and manage your territory as a business. The client is open to candidates with proven dental sales experience, but also to orthodontic professionals (Treatment Coordinators, Practice Managers, Dental Nurses) who bring strong commercial aptitude and are ready to step into a full Territory Manager position. The Role • Managing and growing an established orthodontic territory through regular field activity, • Building strong, long-term relationships with orthodontists and practice teams, • Developing a detailed technical understanding of the product portfolio and its application within the orthodontic office, • Delivering product demonstrations and presentations that clearly articulate value, • Achieving agreed monthly and quarterly sales targets, • Managing customer issues professionally and efficiently, • Accurately processing orders and maintaining customer records, • Keeping CRM systems updated on a regular basis, • Participating in ongoing training, coaching and occasional UK/international meetings or trade shows Candidate Profile • Experience in a dental or medical sales environment or a minimum of 2 years working within an orthodontic specialist practice, • Strong self-motivation and the ability to work independently in a field-based role, • Commercial awareness and a genuine interest in sales and territory development, • The confidence to communicate, present and negotiate professionally, • The ability to remain organised and effective under pressure, • Strong IT capability (CRM, Word, PowerPoint, reporting tools), • A full UK driving licence Package & Support • Highly competitive base salary, • Generous performance-related bonus, • Fully expensed company car, • Comprehensive benefits package inc. Pension, Annual Leave, Tech & More, • Structured onboarding, ongoing training and close support from an experienced sales leadership team, with genuine long-term career prospects. If you're interested in the above role, then please ___ or reach out to Business Manager - Alex Hepworth for a confidential conversation Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.

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