Senior Support Services Assistant (Edinburgh, SCT, GB, EH3 7QJ)
1 day ago
Edinburgh
Salary: £ The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this ___ (you will be taken to YouTube by clicking this link). As part of the Support Services team, you’ll help ensure the smooth day-to-day running of The Open University in Scotland. Reporting to the Support Services Coordinator, you’ll provide practical support and advice to staff across areas including people services, IT, estates, health and safety, sustainability, finance, and events. This role combines front-line service delivery with coordination of key operational activities, helping us maintain a safe, efficient, and welcoming environment for staff, students, and visitors. General Support • Provide guidance and operational support to colleagues across the OU in Scotland., • Respond to a wide range of enquiries from students, staff, and external contacts, ensuring a high-quality, customer-focused service., • Handle confidential information appropriately and follow data protection and records management policies., • Support coordination of day-to-day building operations, including maintenance, security, mail handling, stationery orders, and visitor reception., • Report and track facilities issues through the estates helpdesk and liaise with contractors and suppliers as needed., • Support office moves or space changes (light to moderate lifting may be required). Essential • Good standard of literacy and numeracy., • Ability to communicate clearly and professionally in written English., • Experience in a customer service or office environment, with a commitment to excellent service., • Confident in using Microsoft Office and learning new IT systems., • Experience managing multiple tasks and working effectively under pressure., • Familiarity with office procedures, data handling, and record-keeping., • Proven ability to work collaboratively in a team., • Positive, solutions-focused attitude with good judgement and initiative., • Strong interpersonal and communication skills., • Excellent organisation, multitasking, and attention to detail., • Reliable, adaptable, and able to prioritise effectively under pressure., • Committed to teamwork, quality service, and continuous improvement. If you have any questions, or need support or adjustments relating to your application, the recruitment process, or the role, please contact us on or email quoting the advert reference number. At The Open University, we offer a range of benefits to recognise and reward great work, alongside policies and flexible working that contribute towards a great work life balance. Get all the details of what benefits we offer by visiting our ___ (clicking this link will open a new window). We are open to discussions about flexible working. Whether it’s a job share, part time, compressed hours or another working arrangement. Please reach out to us to discuss what works best for you. Please note: This an office based role, and the successful candidate will be required to work their contracted hours across Wednesday, Thursday and Friday, from our Edinburgh offices. Interviews are likely to take place across the 6/7 November We may close this job advert earlier than the published closing date where a satisfactory number of applications are received. We would therefore encourage early applications. To apply for this role please submit the following document(s): • CV