Customer Service Specialist- Aviva Home
13 hours ago
Glasgow
Job Overview - Aviva Home Inbound Customer Service Specialist • Start Date: 05/05/2026, • Salary: £27,976.00 Per Annum -£13.45 per hour, • Site: Work From Home, • Shifts: Full Time 40 hours working 5/7 days Monday to Friday 08:00-20:00, Saturday 09:00 -17:00 and Sunday 10:00 to 16:00 (must be fully flexible to cover business operating hours, • Training: 26 Days (No holidays or appointments will be authorised during first 9 weeks of employment), • Contract: Permanent, • Inbound Customer Service processing Aviva Home customers policies, • Handling call demand for Aviva Home Insurance policies, • Adhering to mandatory call scripts on all calls, • Using multiple systems simultaneously, • Owning and handling FCA regulated complaints through to completion, • Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind, • Identifying and recording vulnerability, where patience, empathy and support are critical We are looking for the following skills and attributes: • Must be proficient in using/navigating PC systems within a fast-paced environment, • Fantastic verbal/communication skills, • Comprehensive experience within a customer service environment, • Have an open mind and positive attitude in response to feedback to help you improve, • The ability to establish collaborative customer relationships, • A good attitude and the ability to interact with lots of different people, • Strong written skills with the ability to show attention to detail, • Professional and friendly manner, • A good, consistent typing speed, • Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place, • It is imperative that you maintain a professional working environment as you would if you were coming to an office, • It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to comply with your contractual obligations Tel Number - 0800 100 180 Email - Benefits of being a Customer Service Representative • On-line recruitment process, with potential job offer within 24 hours and fully paid training, • 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary, • Lifestyle Benefits programme featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy., • Refer & Earn Scheme earn up to £900 for referring a friend to work for TP! And £300 for your friend too!, • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub, • Life Assurance Cover &Pension Scheme, • Length of Service and monthly recognition awards We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role. You can follow us on: Twitter Facebook Instagram JBRP1_UKTJ