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Title: Event Sales executive Hours: 37 hours a week, Monday – Friday 9am – 5.30pm with occasional evenings and weekends for which lieu time may be taken Location: Hedsor House, Taplow five days a week, with some flexibility for occasional work from home days Reports to: Lead Wedding Sales Specialist Start date As soon as possible Salary and Benefits • Salary -Competitive depending on experience., • Generous bonus scheme, • 23 days holiday pa plus Bank Holidays, • Part of a small, friendly team with regular team socials and recognition, • Perks package including discounted use of the on-site cottage and free weekly fruit, • Beautiful working environment on a 100 acre estate About Us Hedsor House is one of the UK’s most iconic wedding and events venues, a family-run Georgian mansion set within a 100-acre private estate in Buckinghamshire. Over the years, it has hosted everyone from royalty to Hollywood, and today it stands as a byword for excellence in luxury hospitality. Values We have an aspiration to become the most treasured place on earth for weddings and have a culture where... • We share inclusively, • We care for others, • We inspire trust, • We explore and innovate, • We share our passion About the role We are looking for someone who shares our passion for unforgettable events. The Wedding Sales Specialist is part of a small and highly committed team that helps grow wedding sales for the business. From the initial show rounds through to event bookings and on-going account management, this role is varied and rewarding. As a leading luxury event venue, our clients expect the very best; our wedding specialists have a deep understanding of customer service excellence and a genuine love of going above and beyond to create a highly personalised experience. You will need to be able to establish immediate rapport and quickly get under the skin of clients’ individual needs. No two events are the same at Hedsor, so having an open mind and an ability to think creatively helps too. Of course, knowledge and experience of the wedding industry is an asset in this role, but more important is an ability to seamlessly account manage numerous clients, and a real understanding of sales. If you get a buzz from working in a fast-paced, purpose-led company with a team that is ambitious to be the very best in their field, then this is the job for you. KEY DUTIES AND RESPONSIBILITIES • Develop a deep understanding of a couple’s wedding requirements and guide them towards the best choice for their needs., • Attend Open Houses and the Showcases to look after couples and convert as many bookings as possible (we hold two Open House evenings a month, and three Showcases a year), • Run virtual or in person show rounds as required, • Support the Sales team with management of the inbox and What’s App channels so that all enquiries are dealt with promptly and accurately, • Account manage the relationships with booked wedding couples through our CRM system, Hubspot, and over the phone, so that their journey towards their wedding is enjoyable and stress free., • Support the Senior Wedding Specialists in managing the various wedding diaries, making sure they are aligned and clashes do not occur, • Manage all relevant administrative tasks in relation to bookings including ensuring the CRM system, Hubspot, is updated and the couple’s client documents are completed, • Answer phone enquiries about weddings at Hedsor, • Have a thorough understanding of Hedsor’s various wedding offerings and work closely with the Operations and Event team to ensure these are communicated to couples and expectations on both sides are clear, • Monitor the daily sales dashboard to check on progress towards targets, • Regularly contribute ideas for improvements to products and services so Hedsor remains competitive and leads the industry in best practice., • Support the team as required Training in the specific platforms used at Hedsor will be provided KEY SKILLS REQUIRED FOR THE ROLE Qualifications • Education in sales, hospitality, travel and tourism and/or event management - highly desirable, • Educated to degree level or equivalent - desirable, • Maths and English GCSE – essential, • Sales and customer service training - desirable Experience and knowledge • An understanding of the wedding industry is highly desirable. Alternatively, experience in event sales or other luxury services or products will be considered., • Previous experience in a sales role with proven examples of having closed deals. Skills and abilities • Genuine passion for customer service and a desire to sell Hedsor in a way that inspires our couples and makes their experience memorable, • A warm and friendly manner which quickly builds rapport with our couples, • Strong sales skills, and driven to achieve targets, • Incredible attention to detail and accuracy in the recording of all details relating to a booking, including ensuring diary dates are maintained rigorously, • Experience of working with a wide ranging and diverse group of customers, • Excellent standard of spelling and grammar with exemplary written communications skills, • An ability to remain calm under pressure and manage difficult conversations successfully, • The ability to work collaboratively with a team, • Punctual and with good time management skills and the ability to prioritise, • Highly reliable, • Good knowledge of Microsoft packages particularly Word, Outlook and Excel. HubSpot CRM experience is beneficial, but training will be provided if required. Other • High level of personal presentation; this role represents the brand at all times, • Holds UK Driving Licence. As the Estate is not easily accessible via public transport, use of a car is essential

Job Description: Customer Relations Manager Location: Slough with hybrid working Reports to: Aftersales Director About the Role: Jameel Motors, in partnership with Chinese automaker GAC, is proud to introduce the AION range of electric vehicles to the UK market.This marks GAC’s first entry into the region, launching with the AION V SUV and the AION UT hatchback. As Jameel Motors partners with GAC to bring their innovative range of vehicles to the UK market, we are seeking a highly skilled and motivated Customer Relations Manager to join our team. This pivotal role will oversee the inbound contact by customers and potential customers into AION Auto UK, ensuring exceptional service standards and acting as a benchmark of customer service excellence both internally and towards our retail partner network. The ideal candidate will have extensive experience of operating in a remote customer facing environment with strong understanding of the systems and processes that create outstanding customer outcomes. Experience of working within a retail automotive or similar customer/retailer/ importer environment will be useful. Find out more and follow us on ___. Key Responsibilities: • Lead all aspects of the customer facing response on behalf of AION Auto, handling daily customer interactions across multiple channels (phone, email, chat)., • Handle escalated customer issues with professionalism and empathy including liaising with our retail partners to resolve customer issues quickly and cost effectively., • Develop and implement strategies to improve customer satisfaction and retention including the development of customer service tools, scripts, and internal and customer facing knowledge bases., • Develop and implement appropriate systems, policies, procedures, and processes in line with best practice and supporting the high customer expectations of the AION brand., • Initially this will be a hands-on role, but as the brand grows in the UK, to recruit and manage a customer relations team., • Collaborate with other departments (sales, logistics, product, aftersales) to resolve cross-functional issues., • Ensure compliance with company policies, industry regulations, and data protection standards., • Identify opportunities to streamline processes and enhance efficiency. Candidate Profile: • Proven experience in customer service management or team leadership., • Strong communication, problem-solving, and conflict resolution skills., • Ability to manage remote teams effectively using digital collaboration tools., • Analytical mindset with experience in reporting and performance tracking., • Familiarity with CRM systems and customer support platforms. What We Offer • Opportunity to be involved with the launch of a major new automotive brand in the UK market, • The chance to shape the future of sustainable mobility in the UK, • Competitive compensation package, • Hybrid working model, • Health and wellbeing support through our partnership with the automotive charity, Ben. #AskHerToApply #WiEV #WomeninEV

It’s what sets us apart that brings us together. Volvo Car Financial Services UK (VCFSUK) is a financial services joint venture business, part-owned by Volvo Cars and Santander Consumer Finance, operating across the UK Volvo retailer network, and also supporting Polestar and London Electric Vehicle Company (LEVC). Everything we do starts with people. It’s what makes us different from other companies. If you share our belief in the power of people and our passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference. What’s in it for you? People are at the heart of our business. We want you to innovate, challenge, and build a future career at VCFSUK. In return, we offer a competitive basic salary of £24,800, a discretionary performance-related bonus, generous pension contribution and £500 flexible benefit allowance. Hybrid working allows for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstances. We offer flexible working and 25 days annual leave plus bank holidays. Health & wellbeing initiatives, charitable giving days, and continual learning and development opportunities. What you’ll do: To apply for our undergraduate placement scheme, you must be studying for an undergraduate degree that requires a placement year. Master’s students are not eligible. During your placement, you will provide support to subject matter experts within the team as they make key strategic decisions that will shape the future of VCFSUK. You’ll contribute significantly to the success and future of the brand by delivering fresh ideas and viewpoints and challenging current assumptions to meet the needs of future customers – so an innovative mindset is essential. We are currently recruiting for an enthusiastic and driven 12-month placement student within our Commercial Marketing Team to join us in July 2026. The role will be a mixture of understanding business operations, translating business needs into requirements, assisting in projects from concept to completion, and learning from those around you. You will: • Download Data for the Central Team to create global reports, • Track competitor offers through manufacturer and intermediary websites, • Prepare quarterly kick-off documents for Regional Finance Development and Retailer teams, • Analyse and present back on customer retention data, • Prepare presentation packs for senior management, • Create ad hoc BI reports using the data pool, • Identify new sales opportunities for existing or new finance products Do you fit the profile? You will have a real passion for problem-solving and the curiosity to understand business challenges and deliver innovative solutions. You will also have strong interpersonal skills and the confidence to champion new initiatives. You will: • Currently studying for a degree in Marketing, analytics and/or business, • Possess a strong analytical mindset with an ability to suggest solutions to technical problems, • The ability to manage multiple tasks and to prioritise, • Have high attention to detail, • An interest in Marketing and analytics, knowledge of, or interest in PowerBI would be beneficial., • A self-starter who can adopt a pro-active approach and take initiative with minimal supervision How to learn more and apply: Our placement is open to any university student who is in their penultimate year (those who will be returning to their final year of study after their placement with us). So, you should be on a sandwich degree. We have a duty of care to our people and wouldn't want you to spend a large amount of time commuting, so we require our undergraduates to be based within a reasonable radius of our Maidenhead office. Our Hybrid Working requires you to be in the office a minimum of 3 days/week. Once you have applied, you will receive a phone call to discuss your application so that we have a chance to get to know a little more about you. And you get the opportunity to get to know more about us. We will then invite you to an Assessment Centre, where you will interview with the hiring manager, view what our workplace has to offer, meet the team and answer any questions that you may have. A decision will be made shortly after. The Assessment Centre will take place on Thursday 5th February 2026. To comply with UK GDPR, we cannot accept applications by email. Please submit your application using the ‘Apply’ button on this LinkedIn job post by Sunday 28th December 2025. Diversify our future: Volvo Car Financial Services UK is an equal-opportunity employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.

World Challenge has spent over 30 years empowering young people through experiential travel, offering them the chance to lead student expeditions across the globe. Through these journeys, students develop key life skills such as leadership, resilience, and self-belief. We collaborate with schools to create transformational travel experiences that foster personal growth and global citizenship. World Challenge is part of Experience Education, one of the world’s leading specialist travel groups The Role We have an exciting opportunity for a customer-focused individual to help create exceptional experiences for our customers, ensuring their journey with us is seamless from start to finish. As part of our Operations team, you will play a pivotal role in delivering outstanding support during the planning stages and while teams are in destination. Key Responsibilities: • Communicate with parents, students, and teachers via phone and email, addressing queries and ensuring participants are well-prepared for their trips., • Provide ongoing support for teams during their expeditions, handling and documenting incidents, and ensuring participants can continue to enjoy their experience., • Follow up on overdue payments, contacting customers who haven't responded to automated reminders and ensuring payments are processed within set timeframes., • Ensure all participant data, including medical information and passport details, is up-to-date and approved before departure., • Act as a point of contact for customer feedback, resolving issues when possible and collaborating with other departments to improve customer satisfaction., • Collaborate with School Relationship Managers and internal teams to address concerns regarding individuals or groups during expeditions., • Identify and implement opportunities for improvement in operations and customer service What we are looking for • Experience in a customer-facing role (preferred but not essential)., • Strong verbal and written communication skills, with a friendly, professional approach., • Desirable: Experience using a ticketing or email management system., • Highly organised, able to prioritise tasks and balance multiple responsibilities., • Detail-oriented with the ability to maintain focus over extended periods., • Able to respond quickly to changing priorities and adapt to evolving situations., • Comfortable thinking critically and offering solutions that balance customer needs with business objectives., • Initiative-driven, with the ability to implement improvements to enhance processes and customer service., • A passion for travel, education, and youth development. Work Times & Shift System This role involves working as part of a rota to provide operational support throughout the year. Due to the nature of our activity and the seasonal demands of team travel, working hours vary and include a combination of standard office hours, evening and weekend work, and periods of night-shift coverage. • No teams travelling: Standard Monday–Friday office hours with no weekend work., • Peak season (Mid-June – Early August): Includes on average 12 scheduled night shifts as part of a structured rota. The exact number will vary depending on the length of peak period and number of teams travelling. ** A night shift premium will be paid for each night shift completed., • Quieter periods: Overnight and weekend cover is usually provided via an on-standby system, with daytime shifts making up the majority of hours., • Flexibility required: Applicants must be comfortable working rotating shifts, including nights, evenings, weekends, and standby cover when required. We are seeking someone who can adapt to seasonal demands, work effectively as part of a team providing 24/7 support during peak months, and maintain reliable availability for standby duties during quieter periods. Working for us • Full training provided in operating procedures, mental and physical first aid, and safeguarding., • Hybrid working pattern split between our office and working from home., • Opportunities to travel overseas on familiarisation trips., • 25 days’ annual leave plus public holidays and a bonus day off for your birthday, with an additional tenure-based allowance up to 5 extra days., • Recognition and reward programme., • Access to extensive online learning resources., • In-house training opportunities., • Regular social events., • Various employee discounts and offers, including discounted trips with our brands. We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results. We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

You take great pride in the physical space around you and are passionate about creating and maintaining a happy and harmonious office where people are supported and enabled to do their job. You get bored in mundane, every day’s the same, working environments and thrive in fast-paced offices with multiple tasks to juggle. You’re a team player. Someone proactive who can work independently and doesn’t need a lot of hand holding but understands the importance of keeping colleagues informed and updated on progress. You’re local to Marlow, willing and able to work from a town centre office five days a week during office hours (9am - 5:30pm) with the flexibility to start early or finish late when required (i.e. to prepare for and/or clear up after meetings). You’re looking for a role where you can make an immediate impact on those around you and see the benefit of your work from day one. Then you might be interested in the Office Manager position that BWP are looking to recruit… What is BWP and why should I work for the agency? Our integrated marketing and PR campaigns supports the growth of brands like Trafford Centre, Gravity, Livingston Designer Outlet, Kärcher and IKEA. All our employees enjoy the standard benefits you’d expect - a competitive salary (in this case £30k); 25 days paid holiday plus bank holidays and an extra day for your birthday; and a pension scheme. Plus, we also offer: • Company bonus scheme (discretionary) – if BWP does well, so do you., • A culture of appreciation, reward, and recognition with monthly and quarterly awards and celebrations., • Company wellbeing programme including a free counselling service as needed., • A busy social calendar with regular company socials What will the Office Manager at BWP do? As an integral part of the agency, you’ll be responsible for ensuring the office is welcoming for our visitors and a great space for our staff to work and thrive. You’ll work closely and collaboratively with our PA to the CEO, ensuring that she is at all times kept up to date with what you’re working on, any obstacles you’re facing, and what you’ve completed. Whilst there’ll be some regular daily/weekly/monthly tasks you’ll be getting stuck into, in truth, no two days will be the same as needs and priorities change regularly. You’ll be delivering vital services which will enable your colleagues to deliver great work for our clients. This will involve: 1. Making sure the office is clean, tidy and presentable at all times • Ensuring the cleaning rota is adhered to and assisting with cleaning where necessary., • Ensuring meetings rooms are set up for meetings (with catering as required) and tidying up after meetings., • Being the main point of contact for suppliers, tradespeople and our landlord and liaising with them when issues are raised. 2. Providing administrative support to the finance team and wider business • Manning the main office phone line and general email address., • Ensuring visitors and guests are greeted warmly and have their car parking allocated and validated., • Ensuring the finance team have the receipts required to reconcile bank statements and credit cards., • General maintenance of office equipment and company property including being the main point of contact for our IT support company and checking the CCTV cameras are working., • Ensuring office supplies are well stocked., • Negotiating with new and existing suppliers to ensure we get the best contracts and prices., • Researching and booking travel, accommodation and restaurants., • Printing, scanning and shredding. 3. Supporting with employee onboarding activities. From sending offer letters and getting references, to ensuring everything is in place for the new starter’s first day, you’ll manage it all. Please note that, given the nature of the Office Manager’s responsibilities, this is a fully office-based role. Whilst other BWP departments work from home on a Tuesday and Friday; you will be expected to work in the office each day along with other operational members of the BWP team. What do I need to showcase in my CV to stand out? For this role, we’re more interested in how well you can do the job than how long you’ve been doing it. We’re looking for someone who: • Has experience working in a fast-paced office environment in an administrative role., • Has excellent communication and collaboration skills, ensuring all stakeholders are kept informed and updated on progress., • Can multitask, prioritise and work well under pressure., • Is accurate and detail oriented, ensuring work is to the expected standards, even when you’re juggling a long to do list., • Is organised, proactive and productive; able to work on your own initiative and identify the areas you can make the biggest impact., • Can be office-based in Marlow up to five days a week and has the flexibility for this to involve some work outside of the standard 9-5:30 working hours as required by the business. And someone who embodies our values: • Isn’t afraid to say what you think and challenge internal processes. Brings fresh ways of thinking about creating a happy and productive office environment (‘Brave’)., • Wholeheartedly loves what you do and who you do it with and for. Is enthusiastic about creating an environment where colleagues thrive (‘Passionate’)., • Strives to make a positive impact on colleagues, job candidates, suppliers and the wider community (‘Impactful’)., • Is fun, friendly and driven to use your heart as well as your head (‘Human’). Next steps If this sounds like the role for you and you tick our ideal candidate boxes, we welcome your application. If we agree you could be the newest member of the team, we’ll be in touch to invite you to a Teams interview with the PA to our CEO. Nail that interview and you’ll be invited into the office to meet a few more of the team you’ll be working alongside. Wow them, and the job’s yours. Please note, we’re aiming to appoint the right candidate to start as soon as possible; therefore, applications will be considered as they are received. We typically respond to all applicants within two weeks of applying.

Polite note - you must have a 2:1 science degree and 2+ years of experience in business development for this role Our client is a nimble European Specialist Packaging Company that provides protective packaging across a number of different industries, including healthcare, diagnostics, pharma and devices. They provide innovative packaging solutions across the UK, North America, Asia, and Europe, and they are seeking an enthusiastic and capable Business Development Professional to help drive new sales. They have an impressive portfolio of products as well as a bespoke offering where they can work in partnership with companies to develop unique packaging solutions to meet individual needs. Everything you need to know about the role Your role is to both bring on new business and grow/expand accounts to maximise potential. There is so much business to go at - currently 1,500+ companies on their CRM that aren't present customers, which you can target. Alongside this, you will also develop your own contacts and leads. You will be promoting the portfolio of high-quality protective packaging to various industries including healthcare, agriculture, automotive, and diagnostics; Offering extensive knowledge and support for your clients' packaging issues. The role requires 5 days per week of office working in Thames Valley where you can learn from the experienced team and up-skill quickly, whilst sharing ideas as a valued part of a close-knit team. Experience and qualities that make you a strong fit The client is looking for a great salesperson, someone keen to develop new opportunities and new leads - a real 'go getter'! Full training will be provided for someone with, a 2:1 science degree and 2+ years of dedicated sales experience. Someone who has a proven track record of being able to learn/absorb technical information, speak on a technical level, and bring high levels of enthusiasm and drive to succeed! Whilst the role will cover large parts of the UK and Ireland, as well as other regions in the EU, no previous European territory management experience is required. What’s on offer? • A basic salary of between £40,000 - £50,000, dependent on experience., • Huge commission potential of an additional £60,000 on top of your basic salary, based on a percentage of generated sales., • Paid holiday of 23 days in the first year, building to 30 days per year via an additional day for each subsequent year of service., • Company Pension Scheme., • Company Mobile Phone., • Excellent environment to support strong sales training and mentoring. Very low staff turnover with the vast majority of the sales team having an average tenure of 5 to 20 years. Could this be the role for you? • If you’re ready to take on this exciting opportunity and bring your expertise to an innovative company that's constantly transforming the healthcare packaging sector, we’d love to hear from you!

Job Opportunity: Hospitality Trainer (Contract) Location: UK Wide Contract Duration: January 2026- Mid February 2026 (with potential for extension) Rate: Competitive day rates based on experience + £60 per travel day (where applicable and pre-agreed) + 25ppm mileage Do you love the hospitality industry but would prefer to have weekends off? Would you like to work on projects which means you are still in the industry every day but working 8 hour shifts on some of the biggest hospitality tech projects in the UK? We're looking for an experienced Hospitality individuals to support a nationwide training rollout on new hospitality systems. Contract Dates: January 2026 - Mid February 2026 Shift Pattern: 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break Travel: Extensive UK travel required, including regular overnight stays Responsibilities • Deliver engaging training sessions on new EPOS systems, • Provide Go Live support, including basic configuration, technical assistance, and troubleshooting, • Previously worked in hotels, pubs or restaurants as an assistant manager, bar person or waiter/waitress, • Passionate about training, • Professional, approachable, and customer-focused, • Experience with Aztec systems (desirable), • Strong interpersonal skills and ability to build rapport, • Day Rate: Variable based on experience, • Travel Days: £60 per day (subject to travel policy), • Mileage: 25ppm, • Accommodation: Hotels arranged in advance, with meal allowance, • Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable, • Contract Type: Outside IR35 (via umbrella or Ltd company)

As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team. You don't need any experience, and the more you deliver, the more you earn. Competitive rates for each parcel you deliver or collect Typically, our Delivery Drivers can earn anything between £18 - £20p/h (paid per parcel). We're in the business of delivering promises as well as parcels therefore we're raising our game and giving you more reasons to come and join us. All our rates are competitively enhanced taking business mileage and operational costs into consideration. It's a total gamechanger. Daily & Weekly Payment Options Yodel offer flexible payment options to all Self Employed delivery drivers, giving you the supplier the option to access earnings from the very next day via an app provided by our early access partner, Onsi or alternatively, suppliers can join the weekly payment cycle scheme, which kicks in following 4 weeks of completed delivery services. Both payment options allows you, the supplier, to receive more regular payments for the delivery services you have provided. We have plenty of parcels for to deliver There are plenty of parcels to deliver meaning the earning opportunity is in your hands. Our parcels weigh up to a maximum of 15kg and can vary in size. You can realistically deliver and collect between 16-25 parcels an hour depending on the area and your experience, for 6 days a week. The more you deliver, the more you earn with the opportunity to take more parcels and boost your revenue. We'll give you freedom and flexibility You can plan your own route or use our handy award-winning app with simple instructions and built in optimisation which will help you prepare and plan your routes more easily, as well as allowing you to liaise directly with customers. We'll offer regular work in the same area, 6 days a week We deliver parcels for some of the biggest retailers around. So, there's no shortage of parcels to deliver. Plus, you'll be able to stay local and get to know the roads and customers. We'll develop and support you You'll get all the independence of being self-employed, plus the backing of our expert team and access to a Yodel representative, to answer your questions. Each day is what you make it. You can plan your own route, which will keep things fresh and interesting. And at each delivery or doorstep, use your mobile to scan parcels and make sure they're safely received by the customer, so there's no difficult technology for you to get to grips with. We will arrange a suitable time for you to collect your parcels daily, or for those located within a more rural area, we can drop to you. Simple! Want a bit more? All our Self Employed Delivery Drivers have access to: • Partner Discounts - Including Naked Wines, Beer Hawk and Hello Fresh., • Health and Wellbeing Programmes - Offering support from managing relationships to finance, • Develop and grow your business - There's plenty of parcels to deliver meaning the earning opportunity is in your hands No, experience, no problem! We give full training and support to help you get on your way. All you need to show us is the following to get started: • Access to a insured car or van (up to 3.5 tonne), • A full UK or EC/EEA Driving Licence, • Proof of Right to Work in the UK, • IOS or Android smart phone, • Proof of own bank account

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our Demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. Want to be a part of it? What will you be doing? You'll manage casecomplaints, high-profile escalations, and claims. We'll need you toproficiently respond to customer queries both via telephone and on email and have clear communicationinternally to ensure that the case is managed swiftly and to the highest level of service recovery. You'll take & make inbound and outbound engineer and customer calls along withproactively manage inboxes. You'll actively fault tasks on behalf of our clients (leaks, no water etc). What youll bring Do you have experience of complaint handling? Have you got knowledge of customer service principles and practices? Do you have strong experience in a customer service environment? Do you have effective customer service and communication skills? Are you someone who has the ability to build rapport over the phone and in person? Are you experienced in a contractor/client relationship? Do you have the ability to work effectively under pressure? Have you got great attention to detail and the ability to deliver accurate information? Are you passionate about customers and ability to turn around their experiences where failures occur? Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW TPBN1_UKTJ