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  • Findtutors
    Work from home as an Online Maths Tutor - Part Time
    Work from home as an Online Maths Tutor - Part Time
    hace 2 días
    £20–£40 por hora
    Jornada parcial
    Manchester

    We are actively seeking dynamic and innovative private and online tutors to join our outstanding team of educators in the UK. We are particularly interested in individuals with a strong foundation in maths and science to provide private lessons. Are you an expert in calculus, algebra, or other science subjects? We are looking for maths and science tutors who can guide our students towards achieving their academic goals. If you are ready to be the next person to help students succeed and are up for the challenge, apply now! At FindTutors, we are specifically searching for tutor/teachers in maths and science. ** REQUIREMENTS** We do not require previous experience in the position of teacher/teacher. ** ADVANTAGES** Flexibility of timetable Possibility of teleworking / remote work You will be able to set the price of your classes ** OFFER DETAILS** Flexible working hours Work location: all over UK Remuneration of £20 to £40 /h

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Faizan Trading Ltd
    Customer service supervisor
    Customer service supervisor
    hace 1 mes
    £28000–£30000 anual
    Jornada completa
    Longsight, Manchester

    E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).

    Inscripción fácil

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