Senior customer success manager jobs in CanterburyCreate job alerts

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit _. We're looking for a Technical Account Manager who is a true Identity Security Practitioner—someone who lives and breathes identity security, not just manages accounts. This isn't just about support; it's about being the technical vanguard for our most strategic clients, guiding them through complex identity transformations, anticipating their needs, and ensuring their Saviynt platform becomes an indispensable pillar of their security posture. You'll bridge the gap between deep technical expertise and strategic client partnership, driving successful implementations and ensuring long-term value. • Be the Identity Security Guru: Serve as the primary technical authority for assigned clients, providing high-level technical guidance and strategic direction throughout their Saviynt journey., • Architect and Define Solutions: Lead the technical definition, scoping, and design of complex identity security solutions, translating intricate client requirements into robust, scalable Saviynt deployments. This includes comprehensive RFP responses, detailed professional services estimates, project plans, Rough Order of Magnitude (ROMs), and Statements of Work (SOWs)., • Own the Technical Delivery: Take full ownership of the technical execution of SOWs, orchestrating the successful delivery of professional services. This involves hands-on oversight, troubleshooting, and acting as the primary escalation point for all project-related technical challenges., • Strategic Client Engagement: Conduct regular, in-depth technical reviews with customers, proactively identifying potential issues, optimizing their Saviynt environment, and ensuring maximum platform utilization and value realization., • Proactive Problem Solving: Monitor support requests and client environments to identify recurring technical patterns, championing product enhancements or process improvements within Saviynt to address systemic issues., • Drive Expansion & Adoption: Partner with account teams to identify and cultivate up-sell, cross-sell, and expansion opportunities by demonstrating how Saviynt can solve evolving identity security challenges and improve business outcomes., • Technical Enablement: Develop and deliver advanced technical demonstrations and training sessions for clients, ensuring they can independently leverage the full power of the Saviynt platform., • Internal Collaboration: Act as a critical liaison between clients, our Customer Professional Services (CPS) team, Engineering, and Product Management, ensuring client feedback drives product innovation and technical excellence., • Operational Excellence: Assist with regional services resourcing and forecasting, and manage timesheet and invoicing approvals, ensuring seamless operational flow., • Extensive Identity Security Experience (10–15 years): Proven history of delivering enterprise-class Identity Governance and Administration (IGA) and/or Identity and Access Management (IAM) solutions, including hands-on engineering, architecture, and complex technical problem-solving., • Proven Project Leadership (10+ years): Demonstrated success leading the scoping, planning, and delivery of large-scale, high-stakes identity security projects for enterprise clients, from initiation through post-go-live optimization., • Client-Facing Acumen: Exceptional skill in building trusted advisor relationships with senior-level clients and partners, combining technical credibility with strategic insight., • Complex Project Management Mastery: Expert ability to manage multiple concurrent, technically complex identity projects, balancing timelines, budgets, and stakeholder expectations., • Comprehensive Project Lifecycle Expertise: Deep knowledge of project planning, resource management, scope definition, schedule management, status reporting, and the production of meticulous technical documentation. Technical Stack Proficiency: Familiarity or direct experience with: • Core Web Technologies: XML, SPML/SOAP, Web and Application Servers, HTML., • Database Management: Oracle, Sybase, MSSQL, MySQL., • Directory Services: LDAP, Active Directory., • Enterprise HR Systems: SAP, PeopleSoft., • Programming Languages: Java, .NET, or C++., • Identity Management Provisioning Systems: (e.g., legacy Sun, Oracle, IBM, Novell, or similar modern platforms)., • Security Software/IT Audit: A strong understanding of broader security principles and practices, or experience in internal IT audit. Security Domain Knowledge • Mandatory IGA Experience: Must have substantial Identity Governance and Administration (IGA) experience., • PAM Knowledge (Desirable): Familiarity with Privileged Access Management (PAM) is a plus., • Integration Technology: Experience with integration technologies such as REST, LDAP, and database connectors., • Directory Services: Knowledge of directory services including LDAP, Active Directory, and Azure AD., • SaaS Platform Expertise: Must have experience working with SaaS security platforms., • Security Frameworks (Desirable): Understanding of security frameworks like Zero Trust, NIST, and ISO27001 is a strong advantage. IGA Product Experience • Core IGA Platforms: Must have experience working with one or more of the following IGA products: SailPoint, Okta, Oracle OIM, or Saviynt., • Other Security Products (Nice to have): Experience with Pathlock, CyberArk, BeyondTrust, or Delinea is beneficial., • Access Management (Nice to know): Familiarity with Access Management, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) concepts. Management & Client Engagement • Stakeholder Management: Proven experience in managing stakeholders, including leading Program Boards and interacting with senior management., • RFP & Contract Management: Experience responding to Service RFPs, scoping projects, estimating, and producing Service Contracts/SOWs. £75,000 - £95,000 a yearIf required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The Senior National Account Manager is responsible for driving profitable, sustainable growth across a portfolio of Tier-1 UK grocery retailers, including Tesco. This role acts as the primary commercial lead, bridging the gap between extensive European manufacturing capabilities and the specific demands of the UK private label market. Success is measured by the delivery of robust Joint Business Plans (JBPs), successful new product launches, and the achievement of volume and margin targets within a fast-paced, entrepreneurial environment. Work Setup: Remote (Home-based) | Employment Type: Full-time | Seniority Level: Mid-Level / Senior • Location & Travel: Home-based with a requirement to visit the South Wales manufacturing site approximately once per week and travel regularly for customer meetings., • Autonomy: High level of individual ownership; you will operate as the commercial lead for your accounts with minimal day-to-day supervision., • Cross-functional Scope: Close collaboration with NPD, Technical, Supply Chain, and Finance teams across UK and European sites., • Process: Operates within the agile, high-velocity context of a small UK commercial team (1-10 people) backed by a large €250m international group., • Full P&L Ownership: Manage the total commercial performance, budgets, and promotional spend for a portfolio of leading grocery multiple retailers., • Strategic Planning: Develop and execute multi-year Joint Business Plans that align manufacturer capabilities with retailer category goals., • Relationship Management: Build and maintain multi-level relationships with retail buyers, category managers, and supply chain partners., • NPD Integration: Partner with the New Product Development team to translate market trends into commercially viable private label propositions., • Commercial Negotiations: Lead complex tenders, annual price reviews, and contract negotiations to protect and grow margins., • Performance Monitoring: Analyze account data and market trends to proactively address risks and capitalize on growth opportunities., • Supply Chain Alignment: Coordinate with operations and logistics to ensure 100% service levels and accurate volume forecasting., • Strategic Influence: Act as the "Voice of the Customer" to influence the wider UK retail strategy and manufacturing priorities., • Operational Excellence: Manage administrative requirements including retailer portals, promotional forecasting, and pricing administration., • Revenue Growth: Achieve year-on-year sales growth targets for assigned grocery accounts., • Margin Management: Maintain or improve P&L profitability through effective cost-price-increase (CPI) negotiations and mix management., • Listing Gains: Secure new listings and range extensions during category review cycles., • Service Levels: Maintain high customer satisfaction scores and meet retail-specific supply chain KPIs., • Forecast Accuracy: Deliver monthly volume forecasts with a high degree of precision to optimize manufacturing schedules., • Experience: 5+ years of National Account Management experience within the FMCG food industry., • Retailer Knowledge: Proven track record of managing at least one "Big 4" UK grocery retailer (Tesco experience is highly preferred)., • Domain Expertise: Significant experience working with private label / retailer own-brand products., • Financial Acumen: Strong P&L literacy, including the ability to manage trade spend and calculate complex margins., • Negotiation Skills: Demonstrated ability to lead high-stakes tenders and annual commercial negotiations., • Communication: Exceptional written and verbal communication skills for effective async collaboration and stakeholder management., • Self-Management: Proven ability to remain productive and disciplined in a fully remote/home-based environment., • Experience within chilled, frozen, snacking, or convenience food categories., • Existing relationships with buyers in the discount, wholesale, or foodservice channels., • Familiarity with European manufacturing processes and multi-site coordination., • Proximity to South Wales for easier access to the primary manufacturing facility. The UK commercial team operates with the speed and entrepreneurial spirit of a small business, despite being part of a major European food group. The environment is high-velocity and results-oriented, valuing proactive problem-solvers who can navigate complex manufacturing landscapes. Quality standards are rigorous, reflecting the company’s position as a trusted partner for premium private label products.

Description At Spotted Zebra, we're building something we genuinely believe in: an AI-native end-to-end hiring platform that helps the world's leading organisations find the right people, faster and fairer than ever before. In short, we're making hiring something everyone loves again - both talent teams and candidates alike. We're a multi-award-winning Series A company giving talent leaders the solution they've always needed. Skills science native. AI-amplified. Built by people who've lived and breathed TA and knew there had to be a better way. Spotted Zebra brings Interview Intelligence, Skills Assessments, and AI Interview Agent together in one powerful platform, designed for intelligence and action. One powerful agent and assistant: Spot. Working the way talent teams need it to, always with humans in control. The result is talent teams get the insight to predict who will succeed, the speed to move before competitors, the governance to defend every hiring decision, and the capacity to focus on the human moments that matter most. But our product is only part of the story. Spotted Zebra isn’t just building an AI-native product; we’re building an AI-native company. AI is changing how we build, sell, support customers and make decisions. We use it to move faster, stay closer to customers, reduce unnecessary processes, and give talented people more leverage in their roles. That means joining Spotted Zebra isn’t just a chance to work on the future of hiring. It’s a chance to help shape what the future of work looks like inside a scaling company: compact, ambitious teams using AI to collaborate better, make decisions quickly, and deliver meaningful impact at speed. The FTSE100 and Fortune500 companies trusting us include British Airways, NIQ, Domino's, Lidl, Merlin Entertainments, AWE, United Utilities, and Paramount. We've been named Personnel Today's Talent Acquisition Supplier of the Year 2025, secured gold across multiple industry awards, and were recently named on the UK Top 100 Startups List. But what we’re most proud of is the team. People join Spotted Zebra because the mission is real, the product is genuinely exciting, and the opportunity to shape the future of hiring is huge. What makes it special is the way we work: smart, committed people in compact teams where trust is high, decisions happen quickly, and everyone has the chance to make a visible impact. If that sounds like the kind of place you want to do your best work - read on. Fun fact: A group of zebras is called a dazzle – and ours truly is dazzling! We create a culture in which our team thrives and gallops ahead. As we roam free and empower our dazzle, we gallop ahead on the journey to achieving our goals. We understand this journey will pose challenges along the way, yet we brighten the trail with our positive mindset and encouragement of others. The dazzle continuously moves, gaining knowledge and skills so that we can graze new grounds. Spotted Zebra helps large enterprise customers adopt AI-enabled hiring in a way that is practical, responsible and defensible. As AI becomes more central to hiring, our customers need more than a great product. They need to understand how it works, how it is governed, how risk is managed, and how to secure internal approval to use the capabilities in our product from stakeholders across AI governance, legal, privacy, procurement, HR and the business. We are looking for an AI Governance & Legal Counsel to lead this work, reporting directly to our Co-founder & CCO. This is a blended, customer-facing role. Your predominant focus will be helping our enterprise customers navigate AI and data governance from pre-sales through implementation, with particular responsibility for helping them secure the internal approvals required to deploy Spotted Zebra successfully. Internally, you will help Spotted Zebra build and maintain the documentation, processes, regulatory understanding and product-governance requirements needed to support responsible enterprise AI adoption at scale. Alongside these core responsibilities, you will act as Spotted Zebra’s primary in-house legal counsel. You will review, draft and advise on agreements with customers and suppliers, help the business take pragmatic and commercially sound positions on contractual risk, and support other general legal matters as they arise. This is not a traditional back-office legal role. You will sit within the implementation team, reporting to our Co-founder & CCO, and spend the substantial majority of your time ensuring that AI and data governance does not become a blocker to successful customer deployment. You will work closely with the Implementation Manager, Occupational Psychology Solutions Consultant and Integration Solutions Consultant, as well as our Commercial, Product and Engineering teams. Our ambition is to reduce AI-governance sign-off from the three to four months it can often take today to closer to one to two months. This role will be central to making that possible. For someone excited by the growth of AI governance, this role offers an exceptional development opportunity. You will work at the intersection of AI, regulation, product, occupational psychology and enterprise implementation in one of AI’s most consequential and highly scrutinised applications: hiring and employment. Our ambition is to support you in becoming one of the world’s leading practitioners in applying AI responsibly and practically within high-risk HR contexts. You will own the AI and data governance workstream across customer implementations. Working alongside the Implementation Manager, OP Solutions Consultant and Integration Solutions Consultant, you will identify what each customer needs to achieve internal approval, coordinate the right Spotted Zebra inputs, and make sure the governance process moves forward with clarity and pace. You will support both pre-sales and post-sales. In pre-sales, you will help commercial teams answer customer questions around AI governance, human oversight, automated decision-making, fairness, explainability, bias, data protection and privacy and regulatory readiness. During implementation, you will take a more active role in helping the customer secure internal sign-off and prepare for deployment. A major part of the role will be creating, maintaining and tailoring customer-facing governance documentation. This may include AI governance packs, DPIA support materials, risk assessments, model and product documentation, human oversight explanations, bias-audit evidence, candidate notice wording, FAQs, due-diligence responses and materials that help our buyer present Spotted Zebra confidently to their internal stakeholders. You will also own important internal governance activity. You will help track relevant legislation and regulatory expectations across the regions in which we operate, maintain our jurisdiction-by-obligation matrix, support day-to-day data and privacy protection and automated decision-making governance, keep key documentation up to date, and communicate legal or governance changes that may affect the product, implementation process or customer commitments. You will coordinate external and internal assurance work, including independent bias audits, and maintain core AI governance artefacts, such as: DPIAs, risk assessments, provider documentation, technical files, model cards, risk registers and evidence required for AI management system maturity, including ISO/IEC 42001 readiness. You will also help translate governance requirements into product and process improvements. That could include requirements around consent capture, candidate notices, human review, retention, contestability, audit trails, reporting or customer configuration. You will not be expected to be the technical sign-off owner, but you will need to understand the governance requirement clearly enough to help Product and Engineering act on it. Over time, you will help turn this into a repeatable customer assurance function: building templates, playbooks, standard responses, implementation checklists and governance workflows that make each future customer approval faster and easier than the last. Alongside your primary AI-governance responsibilities, you will act as Spotted Zebra’s primary in-house legal counsel. You will review and, in some limited cases, negotiate customer and supplier agreements, advise the business on contractual risk and other day-to-day legal matters, and engage specialist external counsel where required. Your approach will be pragmatic and commercially minded, helping to protect the business without creating unnecessary barriers to growth. Success means customer governance questions are answered clearly, implementation delays are reduced, buyers feel supported in internal conversations, and Spotted Zebra has a stronger, more repeatable approach to AI governance across pre-sales, implementation and product development. It also means customer and supplier contracts are reviewed efficiently and pragmatically, with clear advice that protects the business without creating unnecessary barriers to growth. Within your first 6-12 months, we would expect you to have improved the quality and consistency of our customer-facing governance materials, helped multiple enterprise customers secure AI and data-governance approval, contributed to reducing approval timelines, created a more scalable internal process for future customer approvals, and established an effective approach to customer and supplier contract review. Requirements • Are a qualified lawyer in the UK or another relevant jurisdiction., • Enjoy working directly with enterprise customers and senior stakeholders., • Can explain legal, regulatory and governance topics clearly and practically., • Are comfortable dealing with AI governance committees, legal teams, privacy teams, procurement, business leaders and product/engineering teams., • Have experience reviewing and negotiating commercial technology or SaaS agreements., • Like writing clear, high-quality documentation., • Enjoy helping customers move through complex internal decision-making., • Can balance governance rigour with commercial pragmatism., • Enjoy creating repeatable processes, templates and playbooks., • Are interested in responsible AI, especially in high-stakes hiring and talent workflows., • Want to help build an important new function inside a fast-growing AI-native company., • Have experience working in a start-up or scaling technology company. Experience in one or more of the following would be valuable: • Supporting enterprise customers through AI-governance, legal, compliance or procurement approval., • Legal, compliance, privacy or data protection., • Enterprise SaaS due diligence or customer assurance., • HR technology, hiring, assessment or occupational psychology., • Regulated software implementation., • Customer-facing consulting or solutions roles., • Drafting policies, DPIAs, risk assessments, governance packs or customer-facing documentation., • Managing specialist external counsel. Benefits Meaningful share options Health insurance Enhanced pension Nursery salary sacrifice scheme ️ 25 days holiday (excluding bank holidays) Remote-first Work from home budget L&D budget Dental cover Eye-care support Co-working space budget Wellbeing allowance ✈️ Travel insurance Electric car scheme Beyond our core benefits, you'll get access to the latest AI-powered tools and technologies, giving you everything you need to do your best work. At Spotted Zebra, we welcome people of all stripes. We are committed to providing equal opportunities and an inclusive and diverse culture. We believe that each and every one of us possesses an extraordinary set of skills and abilities, waiting to be discovered, nurtured, and harnessed for the benefit of all. We are a team. And no matter your race, gender, sexual orientation, religion, civil or family status, age, or disability, we will empower you to unleash your superpower to help us create a world where everyone is able to utilise their unique blend of skills and abilities to contribute to the greater good. Everyone is unique and we encourage you to let us know in your application, or share with your recruiter directly, if there is anything we can do to make your interview experience with us more comfortable and positive. At Spotted Zebra, everyone is welcome. So even if you don't meet all the requirements, we would still love to hear from you. We are always keen to speak with people who are passionate about our mission. Ready to gallop ahead with us? We're a team that moves fast, thinks big, and isn't afraid to challenge how things have always been done. If you're excited about using AI and skills science to transform how the world hires, apply now and a member of our dazzle will be in touch!

The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments. We are customer obsessed — We focus on delivering solutions to our customers t

Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar. Ability to explain technical topics clearly to both technical and non-techni

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role Help us transform and bring innovation to Drug Safety and Pharmacovigilance! Veeva is looking for an experienced Senior Consultant to join the Safety Professional Services team and support implementations of our Vault Safety solution. We want innovative thinkers with deep implementation expertise who are ready to challenge the status quo with new technology. As a key member of our Professional Services team, you will work side-by-side with customers and our manager to implement Vault Safety. In this role, you will drive the overall delivery of Vault Safety covering the Project Manager and/or Solution Architect role. You will define and drive business processes, drive the project team in delivering the solution, and guide our customers throughout the implementation programs and best practices. Opportunities are available across the UK for this role; this is a 'work anywhere' position, as long as you are close to an airport and are able to meet travel requirements. Qualified UK-based candidates are encouraged to apply. \n What You'll Do • Drive life sciences, customers, in the rapid configuration and implementation of Vault Safety., • Act as project manager and/or solution architect in global or complex implementations across all the different phases: workshop preparation and delivery, requirements gathering, gap analysis, configuration, validation, and customer training., • Deliver subject matter expertise on implementation methodology and best practices., • Collaborate with partners involved during the implementation., • Collaborate with internal and cross-team stakeholders and contribute to the Safety practice development., • Mentor project team and junior consultants. Requirements • At least 5 years of working experience in life sciences industry with the majority spent in Drug Safety, Pharmacovigilance, Healthcare, or adjacent Safety Industry, • At least 3 years spent in a technology consulting role with solid experience in complex or global implementation projects as one of the following: consultant, business/functional analyst, or project manager, • Excellent knowledge of implementation methodologies for SaaS solution, • Proven ability to deliver on quality, time, and budget, • Longstanding passion for technology and hands-on experiences, • Ability to work autonomously in a dynamic, high-growth environment, • Fast learner, ability to adapt and to embrace changes, • Proactive with good interpersonal skills, a good team player, • Excellent written and oral communications skills in English, • Fluent in a second language: Italian, Spanish, French, or German, • Proficiency in MS Office (e.g. Excel, Word, PowerPoint, etc.), • Ability to travel upon business requirements., • Bachelor’s degree or equivalent required Nice to Have • Fluent in 2nd language: Spanish, French, Italian, or German, • Direct experience with systems such as Oracle Argus, ARISg, and/or other drug safety applications \n #RemoteUK Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

Enterprise Account Manager Remote UK Do you want to help shape software that affects thousands of lives? Who are we? We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle. If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion. We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business. Purpose Responsible for managing, retaining, and significantly growing revenue across Causeway’s most strategically important accounts. Operating at the top tier of our customer base, owning complex, high-value relationships, positioning and closing high-value deals, engaging C-suite and senior decision-makers, and orchestrating internal resources to deliver compelling, joined-up solutions. Success will be measured on protecting and growing significant Annual Recurring Revenue (ARR) through strategic account planning, executive engagement, and identifying and closing major expansion opportunities. Drawing on deep knowledge of the built environment to position Causeway as an indispensable partner for our most valued customers. Key Responsibilities Sales • Deliver GRR targets through timely renewals and churn reduction., • Drive ARR growth by identifying, qualifying, and closing up-sell and cross-sell opportunities in existing accounts., • Create and manage account plans aligned to customer objectives and revenue growth., • Build trusted C-suite and senior stakeholder relationships to deepen account coverage across enterprise customers., • Run regular business reviews to assess value, uncover needs, and position Causeway as a growth partner., • Lead QBRs for assigned customers, ensuring the right cadence, content, representation, and alignment to account goals., • Partner with Customer Experience to drive adoption, ROI, and customer satisfaction., • Lead and coordinate Marketing, Pre-Sales, Product, and Customer Experience efforts to drive expansion, strong proposals, and continuous improvement through customer feedback., • Prepare high-quality RFP, RFI, and tender responses for up-sell opportunities., • Use MEDDPICC and digital sales tools to qualify growth opportunities consistently and accurately., • Keep CRM records current, accurate, and accountable across all customer interactions., • Produce accurate renewal and up-sell forecasts to support planning and performance tracking., • Represent Causeway at industry events, webinars, and roundtables to build relationships and market awareness., • Deliver strong KPIs across meeting cadence, CRM hygiene, pipeline generation, opportunity progression, and account health., • Own your development through industry insight, internal training, and leveraging agentic AI tools. Operational Management • Coordinate daily activities to ensure the team is aligned with operational priorities and targets., • Manage the distribution of tasks and workload to maintain consistent delivery and high performance., • Collaborate with the Sales Manager to align team activities with broader business goals and sales initiatives., • Support continuous improvement by sharing and applying best practice, identifying process bottlenecks, and implementing changes that enhance agility and effectiveness across sales and account management. Key Skills, Experience and Qualifications Essential Skills • Proven experience managing and growing revenue from existing accounts in a platform, SaaS, or technology business., • Strong track record in achieving revenue retention and up-sell targets., • Ability to build and sustain relationships with senior stakeholders and cross-functional teams., • Proficient in identifying customer objectives and aligning solutions to deliver measurable value., • Skilled in negotiating renewals and up-sell agreements, including navigating complex commercial discussions., • Strong verbal and written communication skills, including previous experience in RFI/RFP/tender responses., • Confident in using CRM systems and digital tools to manage pipeline, forecast accurately, and drive efficiency., • Ability to work to a personal target, being autonomous, proactive, and managing time effectively to maximise effectiveness across your solution group., • Collaborative mindset with the ability to contribute to team-wide strategies and continuous improvement. Desirable Skills and Qualifications • Relevant built environment industry or digital transformation experience., • Degree-level, diploma, or equivalent education preferred. What you get from us: If you're looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition. Our team is everything, so we’ll take good care of you. In fact, we give well-being the same priority as our other business goals. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices. Our Values We are United. As part of a team, we’re better together. We are Agile. Be the change, we’re on a journey. We are Trusted. Do the right thing, we own this. We are Driven. Get stuck in, we make it happen. Benefits As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. We’ve selected just a few of the many benefits available below to show you how we take care of our Causeway stars. 25 days annual leave + public holidays, increasing with length of service. 4% matched pension. Income protection and life assurance. Access to our award-winning benefits platform. We take mental health seriously and have a dedicated EAP available 24/7. £100 allowance towards a fitness club. Dell discounts. Private Medical Insurance. Paid study leave + volunteering days. Car Scheme. Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.

We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement) to own a book of Enterprise accounts across EMEA, with a particular focus on our French-speaking customers. Customer Success at HeyGen exists to ensure customers realize measurable business value from

Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. Customer Success or key account management experience; prior experience is a plus but not required. Develop and execute strategic success plans tailored to each customer's obj

Ready to become our new Customer Success Manager at Roamler?. As Customer Success Manager you are the link between those brands and our platform. Your application has been successfully submitted!.

You'll own a book of regional customers through the full implementation lifecycle, working collaboratively with the broader CS team to support customers in the region, with ad-hoc support coverage as needed. Support regional customers post go-live in collaboration with the broader CS team, ensuring

At Notabene, the success of our customers drives everything that we do, and our Customer Success team is at the heart of that. Around 5 years in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, managing your own book of cust

Senior Manager, Customer Success - EMEA. Senior Manager, Customer Success. As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice g

A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position. Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion. Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences

Omnea is expanding its customer-facing team and seeks a Senior Talent Lead to own hiring for Accounts Management, Customer Success, and Solutions roles. You’ll lead sourcing, outreach, pipeline development, and candidate close, partnering with customer leaders to define success profiles and shape

Product Marketing Manager, Customer Advocacy, to build and run programs that turn our most passionate customers into powerful voices for our brand. You’ll drive customer advocacy initiatives including advisory boards, stories, and voice of customer research.

We are looking for an experienced Senior Product Manager to take the lead on our Customer, Access and Identity roadmap, owning a portfolio of initiatives that bring together our customer data and modernise how customers access our products. Experience bringing together and making use of customer dat

Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar. Act as a bridge between customers and internal teams such as Customer Succes

Law Business Research Limited is seeking a Senior Product Manager to own the Customer, Access and Identity roadmap, combining customer data and modernising access to products. In this role you will align engineering, data, and stakeholders to deliver a clear, prioritised plan; you will drive consist

This is a strategic leadership role where you'll own the Customer Success function, leading a team of Customer Success Managers while driving customer retention, product adoption, renewals and revenue growth. Working closely with the Head of Revenue and wider leadership team, you'll build scalable C

Experience Required5+ years of experience within a Customer Success role working for a FinTech organisationExperience working with Mid-Market and Enterprise FS companiesBS/BA in related discipline or equivalent experience</li

Key responsibilitiesBuild trusted relationships with executive, operational and technical stakeholdersEstablish credibility with CIO, VP and Director-level customersUnderstand customers’ technical environments,

Every decision runs through a single filter: does this accelerate our Mission?We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomyWe are AI First - we are committed to using AI

As our Senior Manager, Customer Success & Account Management, you’ll be working with our UK Managing Director, and will be instrumental in leading the commercial evolution of our UK Customer Success function. Directly leading, coaching, and developing the UK CS (including Customer Success Managers

The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration. Proactively identify opportunities to improve Customer Success processes, tools, an

The Customer Success Manager (CSM) owns value realisation and growth across the customer lifecycle for Logile's EMEA retail customers. Account Manager (day-to-day partner on adoption/health signal, joint QBR and account planning), Customer Support Manager (support themes affecting customer health),

An international healthcare technology company is looking for a Senior Clinical Customer Success Manager to support the continued adoption of its cardiovascular imaging platform across the UK and Europe. This is an opportunity to take ownership of strategically important hospital customers while hel

Manager, Customer Success owns the day-to-day success of assigned UK accounts, acting as the primary liaison between customer stakeholders and Afiniti’s Product, Engineering, Data Science, Delivery, and Strategic Partnerships teams. Senior Manager, Customer Success. Partner with the Customer Succe

Three years of experience within Customer Success, Customer Experience or a similar customer-focused role. As the first Customer Success hire, you’ll take ownership of the entire post-purchase customer journey, from onboarding and activation through to engagement, retention and ongoing support. Se

Customer Success, Client Relationship, Account Management). Experience using Customer Success Platforms such as Planhat, Gainsight or Churnzero is valuable.

The role is Customer Success Manager, looking after 20-30 existing clients, all tied into long-term support/managed service contracts.

As the Senior/Manager of Customer Operations & Success, you will be the ultimate champion for our customers and the guardian of our product performance in the field. Minimum 7–10 years of experience in Service Delivery Management, Customer Operations, or Customer Success within a high-tech enginee

The Customer Success Manager will work closely with Account Executives and Account Managers throughout the customer journey. It is now hiring a Customer Success Manager to onboard customers, increase platform usage and ensure users consistently receive value from its products. Approximately 12 to 36

Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTec. Demonstrated ability to manage structured onboarding processes or

Customer Success or Account Management experience within B2B Saas. Passion for AI, automation and building modern Customer Success functions. Help build the future of AI-powered Customer Success, working directly with enterprise property businesses as they adopt one of the UK's most exciting AI plat