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Additional Information Job Number 25164013 Job Category Reservations Location W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX___Schedule Full Time Located Remotely? N Position Type Non-Management W Edinburgh is hiring a Reservations Agent to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh! Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. About The Role Reporting to the Director of Sales, you will be the key point of contact for our guests prior to their stay. You will assist them in making bedroom reservations whilst explaining all of the key features of the hotel, enticing them to experience all the property has to offer. We are looking for someone who is detail-oriented, a great communicator and passionate! As Reservations Agent, key aspects of your role will include: • Provide a luxury service to guests and bookers alike when assisting in making reservations, including personalizing calls, obtaining complete guest needs and all required information, • Process all reservation requests, changes, and cancellations received, • Explain guarantee, special rate, and cancellation policies, • Accommodate and document special requests, • Answer questions about property facilities/services and room accommodations, • Take every opportunity maximize revenue, • Input and access data in reservation system, • Ensure rate codes are correct, • Follow proper escalation procedures when addressing guest concerns Our ideal Reservations Agent is someone who has: • Great communication skills in both written and spoken English, • Previous experience handling telephone calls and responding to emails in a professional setting, • Previous experience in using Opera PMS, • An understanding of how their role impacts the wider hotel’s performance, • The ability to work well in a team, • Self-motivation, • A desire to provide exceptional luxury service to each and every guest In return for your hard work, we give you: • Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!, • Discounted food & drink in all our restaurants and bars, • Discounts for your friends and family, • Wellness and mental health programmes, • World class training and development, including leadership development, • Unlimited career opportunities (internationally and locally), • Specially curated discounts in thousands of shops, • Amazing staff parties, • …and much more About The Property W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture. The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy. A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space. If this sounds like the perfect role for you, apply to be our Reservations Agent today! At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About Us Since 2014, [1] Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. Who we are looking for We are seeking a passionate and enthusiastic Customer Complaints Advisor to join our team in our Edinburgh office. As a Customer Complaints Advisor, you’ll be the voice of Trip.com - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Location: 1 Lochrin Square, Edinburgh (On-site) Hours: Rotating shifts, Full-time, 37.5 hours per week What you’ll be doing • Handling customer complaints and inquiries professionally and efficiently, ensuring a high level of customer satisfaction., • Ensure compliance with company policies and legal regulations when addressing customer complaints., • Deliver outstanding customer service with empathy and professionalism via phone, chat, and email., • Take ownership of customer concerns, resolving travel-related issues end-to-end., • Communicate clearly and confidently across multiple channels., • Collaborate within a supportive team to achieve KPIs and service targets., • Share ideas to improve customer experience and internal processes., • Represent and represent the Trip.com culture in every interaction. What you’ll need • Mandatory - Customer complaints experience within a contact centre, • Proven experience in working towards and achieving Key Performance Indicators (KPIs)., • Must be fluent in English both written and verbal, • Strong communication and problem-solving skills, with resilience under pressure., • Ability to remain calm and logical in challenging situations, • Enthusiastic approach with the desire to hit your goals and passionate about continuous development, • Ability to handle multiple web chats with fast, accurate typing., • Motivated, adaptable, with eagerness to learn and grow., • Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment., • Travel & Tourism industry experience - desirable but not essential Why You’ll Love Working Here • 33 days annual leave (including bank holidays), • 3 extra days for parents/guardians, plus long service leave after 10+ years, • $600 USD in Trip Coins annually to spend on your next adventure, • Monthly bonuses & $450 USD refer-a-friend scheme, • Health cash back plan for dental, optical, physiotherap, massages & more, • Employee Assistance Program, wellbeing support & enhanced sick pay, • Enhanced family policies (maternity, paternity & adoption), • Life insurance worth 4x your annual salary, • Hybrid working options (based on performance), • Free on-site gym or discounted memberships at Nuffield Health & PureGym, • Continuous learning & genuine career development opportunities, • Birthday & service anniversary celebrations with gift cards and cake, • Regular team events, social activities, and recognition programmes., • Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at Have a good trip, and see you soon! References Visible links

Job Description Grade UE06: £34,610 to £39,906 per annum, pro-rata if part time CAHSS / Research Office Guaranteed hours contract Fixed term: 12 months We are looking for two Research Assistants to provide research assistance to research staff and projects in the College of Arts, Humanities and Social Sciences, on specified tasks where methods are predominantly pre-defined. The posts are advertised as a Guaranteed Hours contract (up to 9 hours per week) fixed term for 12 months with minimum of 10 hours per year. We are open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working. The Research Assistants will be expected to use the PGR facilities allocated to them as a student, unless working on data with a confidential nature The Opportunity These posts are available to current University of Edinburgh PhD students only and have been designed to support staff in a flexible and responsive way, requiring primarily short-term or ad-hoc assistance on research projects or data gathering exercises. The posts are designed to also provide research development opportunities for our PhD students. The salary for this post is £34,610 to £39,906 per annum. Your Skills And Attributes For Success • Ability to demonstrate relevant knowledge and experienced use of research skills and techniques, • Ability to communicate effectively both orally and in writing at a level appropriate to the activity, • Ability to effectively manage own workload and prioritise a variety of deadlines, • Ability to learn quickly and proactively seek to solve problems Click to view a copy of the full job description (opens in new browser tab) Application Information Please ensure you include the following documents in your application: • CV, • Cover letter As a valued member of our team you can expect: (Can be tailored) • A competitive salary, • An exciting, positive, creative, challenging and rewarding place to work., • To be part of a diverse and vibrant international community, • Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits Championing equality, diversity and inclusion The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab) Key dates to note The closing date for applications is Monday 15th December 2025. Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone. Interviews will be held mid January 2026. About Us As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally. About The Team The College Office is located in various buildings closely co-located in George Square. It contains the central administrative and management services for the College, which are led by the College Senior Management Team, consisting of the Vice-Principal/Head of College, the College Registrar, five Deans, the College Accountant, the Head of College HR and the College Chief Information Officer. The administrative support structure of the College is led by the College Registrar, with Teams covering Academic Affairs; Admissions (Undergraduate, Visiting and Postgraduate); Estates; Finance; Human Resources; Knowledge Exchange, Research; Resources and Web Development. The College Office hosts the College-wide Institute for Advanced Studies in the Humanities (IASH), which is an important framework for interdisciplinary work across the humanities and social sciences. The College also hosts the Centre for Open Learning (COL) which provides part time and short courses during the day and evenings for a range of members of the local community, from people returning to learning, to professionals seeking to develop their skills. (COL) incorporates the University’s Languages for All centre, offering a wide range of language support for our students. To find out more about the College Office and IASH please visit our websites:

At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow, belong and impact. You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. \n About The Team: \n Our Public Sector Audit team plays a key role in strengthening public accountability by delivering independent audits to local authorities, central government departments, NHS bodies, and other publicly funded organisations. With a strong national presence and a growing public audit portfolio, we support entities that shape society and deliver vital services. You'll work with purpose-driven clients, contribute to public trust, and be part of a team that values collaboration, inclusion, and high-quality outcomes. Your development will be supported every step of the way as you grow your expertise in a sector that truly matters. \n What You'll Do: \n\n • Lead Audits – Take ownership of audits for local government, NHS, and central bodies, delivering accurate, compliant and high-quality work.\n, • Build Relationships – Develop strong client connections, acting as a key contact to resolve queries promptly and ensure billing runs smoothly.\n, • Ensure Excellence – Oversee audit delivery to agreed timescales, ensuring standards, procedures and quality expectations are consistently met.\n, • Professional Qualification – ACA / ACCA / CA (or equivalent).\n, • Sector Expertise – Experience auditing publicly funded bodies such as local authorities, central government departments, NHS trusts, and other government-aligned organisations.\n, • Leadership Experience – Ability to take the lead on external audits, you'll supervise and coach junior staff.\n, • Technical Knowledge – Strong understanding of UK GAAP (FRS 102), IFRS, and the Companies Act.\n

Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa we cover it all!.

Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SRVIEW ON MAP.We are currently recruiting for an.Assistant Executive Housekeeper.Housekeeping Team at the Sheraton Grand Hotel & Spa.The Sheraton Grand Hotel & Spa is ideally located in the