Marlow
The Bar and Events Supervisor is responsible for the day-to-day management of the bar and front-of-house operations, as well as assisting with the supervision and execution of events at [Harleyford Golf Club]. This includes overseeing bar operations, ensuring high service quality, and coordinating resources for events. The role requires leadership, excellent communication, and strong organizational skills to ensure seamless operations, high standards of service, and a positive member experience. Key Responsibilities: · Duty Manager Responsibilities: Perform Duty Manager responsibilities in partnership with the Golf Manager and Events Manager, ensuring that at least one manager is on-site daily to oversee operations. · Front-of-House Staff Management: Effectively manage all front-of-house staff, ensuring they are trained, motivated, and delivering excellent service at all times. · Recruitment & Training: Interview, train, and monitor the ongoing development of all front-of-house staff, ensuring consistent performance and high service standards. · Staffing Needs Planning: Work alongside the Operations & Events Manager to assist in planning the long- and short-term staffing needs for the department, ensuring appropriate coverage during busy periods. · Performance Standards: Assist the Operations & Events Manager with setting quality and quantity output standards for all front-of-house roles, ensuring staff meet these targets. · Service Quality & Ambience: Continuously improve the quality of food and drink service, enhancing the overall ambience of member dining experiences to exceed expectations. · Internal Marketing & Promotions: Assist with internal marketing activities for the food and beverage department, helping promote upcoming events, specials, or seasonal offerings. · Policy & Procedure Maintenance: Maintain and enforce policies and procedures within the food and beverage departments, ensuring staff compliance. · Bar Cleanliness: Oversee the daily cleaning and upkeep of the bar to ensure it remains to the highest cleanliness standards at all times. · Staff Compliance: Ensure that all front-of-house staff follow procedures, including signing the procedures folder for documentation purposes. · Stock Management: Ensure timely stock takes for the Bar and Halfway House are completed. Manage and oversee the ordering process for bar, clubhouse, and halfway house supplies, ensuring efficient and cost-effective stock control. · Facility Maintenance: Maintain the laundry and bin stores, ensuring deliveries are organized, and any issues are promptly reported to the appropriate person. · Legal Compliance: Ensure that all legal requirements for alcohol service and food safety are consistently adhered to, maintaining a safe and compliant working environment. · Event Support: Be present at all large events at the Golf Club, overseeing the bar and front-of-house operations to ensure smooth execution. · Event Management Assistance: Manage the operation of all events alongside the Operations & Events Manager, ensuring the events run smoothly and that all necessary resources are provided for the operational team. · Event Planning & Implementation: Assist in planning and executing procedures for special club events and banquet functions, coordinating with both the Operations & Events Manager and other departments to ensure the success of each event. · Additional Responsibilities: Assist with any other tasks as requested by the Group Operations Director and Operations & Events Manager to ensure the smooth and efficient running of the club.
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