Plymouth
Job title: Receptionist & Admin Assistant Office based in Plymouth Salary £22,500-£30,000 DOE Employment type: Full-time, 35 hrs: Mon-Thurs 9am-5pm (half hour lunch), Fri 8am-1pm This is an exciting role within a fun and dynamic team, where you’ll work with a varied portfolio of clients across outsourced services. This role is client-facing and therefore requires fantastic levels of communication and the ability to build long-term professional relationships with clients and internal teams. Duties & key responsibilities: The Receptionist is responsible for presenting the firm in a positive and professional light to all those that they come into contact with whether in person, on the telephone, or electronically. Ideally you will have a desire to provide first class customer service with the ability to make clients and visitors feel valued. We are looking for an individual who presents themselves in a professional manner and has a warm and caring approach. If you have strong communication and relationship building skills and would like to continue to build upon your existing skills and experience, we would love to hear from you. Skills & abilities: Greet clients / visitors and ensure they are well looked after Maintain appearance of reception / entry point Answer phone enquiries in an efficient and friendly manner and ensure people are connected to the appropriate person in the firm Take messages and forward them to the appropriate person in a timely manner Follow firm’s protocol for greeting visitors /clients – e.g. remembering their names, offering tea / coffee, knowing which partner they are to meet with Able to assist with general enquiries – knows the firm’s people and services Provide refreshments during meetings Responsible for co-ordinating and administration of office procedures such as stationery supplies, photocopying, security, record keeping and filing Assist team with administrative duties and management of these tasks to completion Photocopying and scanning documentation in line with the firm’s procedures Managing diaries and booking of appointments when required Maintain systems, databases etc in line with the firm’s procedures Managing various property issues and liaising with contractors/suppliers Show confidence answering the phone Knowledge & experience: IT skills – Microsoft office Excellent phone manner and communication skills Experience in office procedures Experience running an impressive and professional reception and information service A positive approach with a desire to exceed client expectations Secretarial and office procedure skills Good time management skills Ability to co-ordinate multiple tasks Personal attributes: Efficiency of office procedures Quality of customer relationships Accuracy of work – databases, messages etc. Positive client feedback Appearance of reception area Knowledge of firm’s products / services and people Phone calls answered in a timely manner Manages time effectively Flexible and adaptable