Help Desk Analyst
15 days ago
Pittsburgh
Job DescriptionWe are looking for a dedicated Help Desk Analyst to provide top-notch technical support and troubleshooting assistance to end-users in Pittsburgh, Pennsylvania. This role requires a proactive individual with expertise in resolving service desk tickets and managing Windows-based systems. As this is a long-term contract position, it offers stability and the opportunity to contribute to a collaborative, detail-oriented environment. Responsibilities: • Respond promptly to service desk tickets and provide effective resolutions to technical issues., • Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory., • Assist users with basic system troubleshooting and maintenance tasks., • Ensure system configurations and updates comply with organizational policies., • Maintain detailed records of support requests and resolutions., • Collaborate with team members to improve service desk processes and user satisfaction., • Provide guidance and training to end-users on system usage and best practices., • Perform routine checks to identify and address potential technical vulnerabilities., • Support organizational compliance by assisting with necessary background and child abuse clearances., • Monitor system performance and report any anomalies to the relevant teams.• Proficiency in Active Directory and Microsoft Windows environments., • Strong knowledge of Windows 10 operating system., • Experience with basic troubleshooting and resolving technical issues., • Familiarity with managing and responding to service desk tickets., • Ability to maintain accurate documentation of support activities., • Excellent communication and interpersonal skills for end-user support., • Willingness to complete fingerprinting, background checks, and child abuse clearances., • Previous experience in a help desk or technical support role is preferred.