Logistics Supervisor (1st Shift)
hace 9 días
Cincinnati
Job DescriptionPosition Summary The Logistics Supervisor serves as a liaison between the GE Warehouse Leadership and the GE operation. The position is responsible for leading operational and/or support departments including all aspects of shipping and receiving, scheduling, inventory management, quality management. The Logistics Supervisor upholds all QMP's and work instructions. Responsible for instilling and maintaining good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all Crescent People consistently produce acceptable productivity, quality and safety results. This role requires the oversight and purchasing of shipping materials, office supplies, and department needs. Assures compliance with OSHA, MSDS, ASI, ISO, and SQF regulations. Ensure that payroll is processed correctly and all times for direct reports are capture accurately in time management and payroll systems. Champion of lean and continuous improvement strategies including but not limited to Leader Standard work, Value Stream Mapping, and process improvements. As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P's: • Purpose, • Process, • PeopleWhile building on our Culture of:, • Doing It Right, • Doing It Safe, • Doing It WellEssential Duties and ResponsibilitiesSafety, • Read and understand the Crescent Safety Playbook – Doing It Safe, • Ensure Safe and well-maintained Work Environment and conditions throughout all workspaces, facility and surrounding areas, • Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture, • Continually seek out and remove all forms of riskPeople, • Read and understand the Crescent Way., • Evaluate candidates and select the best cultural and competent fits using STAR (Select, Train, Assess, and Recognize), • Act as a liaison to shipping/warehouse associates and leads, ensuring all order and work requirements are successfully always communicated and maintain an open line of communication with the customer, • Work closely and harmoniously with fellow team members and members of management, • Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner, • Positively contribute to a team environment by fostering a culture of respect, clear and concise communication, acts with humility, and one that embodies SCARF. (Status, Certainty, Autonomy, Relatedness, and Fairness), • Ensure all customer touch points and communications are positive.Productivity, • Understand and implement Crescent policies and procedures., • Utilizes cross training to progress their Crescent People as well as themselves, • Maintain productivity standards as dictate by department KPIs and goals, • Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels, • Maintain a monthly performance log for all Crescent Team Members, • Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators, • Maximize site capacity and output capability through the planning and scheduling of all resources, • Assess / verify the ongoing need for resources.Continuous Improvement, • Working with other departments and utilize tools and resources to drive a lean culture, • Leading projects to eliminate waste and defects within the department, • Validate the use and continuous improvement of all production and operational processes Quality, • Execute quality management of material through controlling customer hardware and proper execution of QEMs., • Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents., • Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner, • Assist with ISO program management, • Assist with FOD and parts awareness training, • Maintain files for Quality Event Management, • Log non-conforming parts when applicable, • Ensure the root cause for all escapes is identified and corrected, • Work with PQEs to identify part disposition and/or conformance issuesInventory Management, • Ensure current and accurate inventory control for each account, • Ensure that there is no cross contamination of parts between accounts, • Complete Supervisor Cycle Counts as applicable, • Ensure Inventory accuracy goals of account are met, • Be able to report out on Inventory metrics and speak to open action itemsCustomer Value, • Respond promptly to client requests via phone or email in a professional, courteous manner, • Process shipping document amendments and kit matrices upon request, • Cultivate teamwork with the customer, working together to build a relationship of trust and problem solving, • Understand the nuances of each customer and their needs, • Report well documented and accurate metrics – DSR's and KPI's, • Build a strong reputation with our customer as being a customer centric business leader/supervisorData Integrity, • Operate with a reporting system/tools ensuring the complete integrity of all dataFinancial, • Improve organizational efficiency and waste reduction through (CI) Continuous Improvement, • Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement, • Follows up to ensure quality task completion, • Provide direction and rally the team impetus, forge teams, • Provides constructive performance feedback, • Willingness to make personnel changes, • Develops readiness for delegation to others and then does delegate to others, • Self-assured Communicator: clear and concise; balanced talker and listener, • Able communicator—good clarity, balanced talker, and listener, • Patient, • Effectively assertive and able to handle conflict and confrontation situations, • Solution vs. blame oriented, • Mixture of firmness and flexibility, • Has energy and enthusiasm, • Process Oriented: able to follow structure where it exists and create (document) structure as needed, • Resilient: able to deal with the unexpected and not easily flustered, • Detail Oriented: organized and follows up to ensure Quality tasks to completion, • Systematic trainer, willing and able to develop people, • Good work ethic, task focused and willing to extend extra effort, • Able to follow structure where it exists and create structure where it does not, • Resilient—able to deal with the unexpected, not easily flustered, • Has sense of urgency, • Follows up to ensure quality task completionWork Environment / Physical Demands, • Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements including evenings and weekend coverage in some cases, • Ability to frequently sit, stand, walk, reach with hands and arm's length, climb or balance, stoop, kneel, and crouch, • Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds Management Reasoning and Organizational Skills, • High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience, • Practical problem solver, • Ability to anticipate and look ahead, • Mental agility and the capacity to handle an up-tempo work pace, • Idea generator, • Has viable administrative, organizational and time management skills, • Can shift focus as needed, • Thorough, accurate, detail-oriented, • Effective time manager and prioritizeSystems Usage, • Customer Systems, • KronosPerformance Metrics and Trends, • Safety, • People, • Productivity, • Quality, • Customer ValueKnowledge, Skills, & Capability, • The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages., • The ability to communicate with facts, and to balance talking with listening., • Be able to speak with supplier account managers as well as those within customer service and quality to complete daily task and ensure the completion of department goals, • Conduct positive and constructive communication to all associates regarding work schedules and activities., • Conduct effective communications with the GEA warehouse supervisor at beginning, middle and end of shifts., • Being self-motivated to achieve targets and to seek out improvements and accept and embrace change., • The ability to manage one's time effectively, schedule and prioritize tasks in accordance with the demands of the day., • Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments., • Cooperative and responsive to the needs of co-workers and team members; courteous and respectful in dealing with others., • Follows rules and code of conduct at work; demonstrates an ethical behavior at work., • Strong likelihood to stay with a company; level of commitment to job or organization.Qualifications Education & Experience:, • High school diploma or equivalent plus 2 years related experience or the equivalent, • Experience leading teams or projects preferredPreferred Qualifications:, • Associates Degree in Business or technical field, • Experience managing account financials, staffing, and budget requirementsWe will know that the Operation Lead is successful if they can:, • Run a safe and productive department, • Deliver a quality product to our customer, • Develop a self-sufficient team, • Operate a predictable business, • I am at least 18 years of age of older, • I can perform the essential functions of this position, with or without accommodation, • I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis Pay Range$55,000—$65,000 USD